I feel compelled to remove a Remedy Spa star based on my experiences here in the last 6 months…read more What with being a pretty big fan of this spa when it initially opened I was (evidently) one of the first people to end up on the spam list. I remember why I had initially forked over my contact details to RS and it was because they occasionally have open house events where you can try products and even receive free (micro session) services like paraffin treatments. Uhh, free spa services!? Show me the dotted line! Several months later I did however start to notice that I was receiving multiple promotional offers/month in my email as well as being sent junk mail in snail mail version! Haughtily, I informed RS that I wanted to receive no more junk and yet somehow still receive the occasional email... At least the paper waste has stopped... I guess? My second gripe with RS was over an encounter I had in late July. I even booked this 50% off wax session from Vancouver, weeks in advance... I was THAT pumped about being back to the land of reasonably priced lady services! Upon arriving, I had an extremely awkward conversation with my esthetician about what *type* of service I would be getting. Trying to cajole someone into ripping MORE hair from between your legs is, I assure you, uncomfortable even for an extrovert. Perhaps you have had this happen before? Where you have been inadvertently booked into a smaller time window than your desired service will take? The real crux in all of this was that whomever I had booked with had not asked which service I wanted and what ultimately came to light was that my wax lady had NEVER DONE A FULL BIKINI WAX BEFORE. She was therefor too nervous to try on me (hey, me too once I found this out!) and I ended up paying for and leaving with a) not the service I had wanted and b) a rather crooked and sloppy job upon at home inspection. To be fair, we've all started new jobs before and I guess there's no school for bikini waxing with faux hippy bush dummies to practice on but come on... I hope my next experience at Remedy is more customer oriented! I will for sure be clarifying repeatedly in future which service I want as well as requesting a more experienced wax-er.

I climbed the steps reluctantly. I'm always a little hesitant to go eye places that seem like…read morenests, perched at the top of a slew of stairs. When I reached the tastefully designed landing, the smell of warm citrus was like a veil, calming me instantaneously and giving me the desire to be fully pampered. I entered into the small space and was greeted by sunlight and shelves of properly placed products. The lady at the desk was on the tele, so I grabbed a pamphlet and perused the skin care goodies. While reaching for the price list, I noticed an assortment of alcohol bottles and martini glasses - I was wooed right then and there into wanting a Sex & the City moment to call my own. The Farmhouse Fresh products looked sassy and sweet, with yummy smells and gorgeous packaging. There was a foot treatment called the Honey Heel Glaze, selling for $24, which looked like a lovely product. Remedy also carries OPI nail products and a variety of other soothing and rejuvenating luxury items to make your epidermis glow! I loved the look and feel of this place and was glad I opted to head up the stairs to check this place out. The smell alone is enough to calm even the most wound-up of souls, and should be a service in itself. I adore this Facial Bar and would love to have a treatment here.

I too purchased a Dealfind coupon in 2010 for a mani/pedi/facial, I finally redeemed it last…read moreweekend. Wow - what a disappointment! I noticed that a few reviews down an employee there stated that someone's negative experience was not the norm...I beg to differ! I arrived there in time for my appointment and was provided a form to fill out before I was taken downstairs to have my treatments. I found it weird that the form did not ask me anything about my skin type, issues or the like - it was simply an address/contact form. Anyway... While there, I thought my manicure and pedicure were mediocre at best. It was only when I left that I realized what a terrible job was done to my nails. My fingers did not have polish on the entire nail - the sides were left bare. After my pedicure, while I was waiting to have my facial, there was so much moisturizer on my feet that the toe spacer slipped off taking a bunch of nail polish with it. The employee got mad at me for it - made some comment about how I shouldn't have moved, when I hadn't, I tried to explain to her what happened, but she didn't want to hear it. The entire time I was having my nails done, the aesthetician told me about how I could defraud my insurance company and how lots of times retailers will lie for you about what you get - designer sunglasses instead of prescription. Nice! No wonder my health insurance costs are so high. I was brought into another room to have my "personalized" facial. First off, she told me that some people like to talk thru that treatment, but that I should probably just stay quiet...trust me, after the insurance conversation I had no words. There was nothing personalized about that facial - noted by the pimples that started cropping up all over my face a few days later. She didn't even ask what type of skin I had, or if I had any issues. My skin is oily and can't take the heavy moisturizers, which she would have known if she'd bothered to ask. All in all, this was one of the worst experiences I've ever had at a spa - and I've had a few. I would never recommend this place to anyone. If you haven't cashed in your dealfind yet, don't bother - you'll be better off for it...unless of course you want tips on how to rip off Blue Cross.

It was self-pampering I could justify. Cas Spa tipped me into indulgence with its recent summer…read moresale, because at fifty dollars for a one hour massage, how could I not. The price had me a bit unsure on Cas' level of prestige, as I've never heard of spas offering such deals. Walking in and getting started, I admit there were a few bumpy transitions with customer service and getting me to my room, and the decor could've been a bit more luxurious as well. Although this was nothing to directly turn me off, and I had a great massage to relax and rejuvenate. Besides a variety of massage work, Cas also does hair, skin care, Botox, Dermal Fillers and facial resculpting, and all the standard aesthetic servings. As well, I noticed they carry some interesting lines of product, including one called Sparitual-- a vegan luxury line enhanced with calming or stimulating natural herbal aromas to bring out chakras and calm the spirit. I probably would pick another local spa ahead of Cas if it weren't for the deal. It was a fine experience, but I've experienced places of more atmospheric grandeur, and prefer all richness when Im going in for a bodily indulgence. That being said-- this was a great deal, and the massage left me feeling refreshed. Its a good spot to keep an eye on for specials, as they seem to carry a few.

When i had an issue the owner called and rectified the situation right away. She was very…read moreprofessional and eager to correct anything that went wrong. She clearly takes pride in her business

Came in for pedicures with my mother and sister this morning. As always, impressed with the…read morecleanliness of the spa and the attentiveness of the staff. Always such an enjoyable experience regardless of the service I book in for which is why I have continued to go here for the last 10 plus years. Thank you GT!

I agree with what many others are saying here. Vitality is too expensive and not worth the results…read more First time I've ever seen absolutely zero results from IPL. Also, first time I paid that that much. I'd avoid this place. Meh.

I'm NOT going back again…read more I went to there in the early of this summer. I loved my new style of hair but the customer service need to fix. My total cost was almost $800 for two of us. I gave 20% chip for our staylists. By the way the lady in the front just told to me the amount of my service and flilpped a machine for a credit card. I have to asked her the reciept. I needed to know why my bill was so hight. When I made an appointment by phone, I got to told by someone said about $450 for two. It's more $350 then I expected. crazy!!! I couldn't check the details of my service at the salon. There were uncertain charges so I sent an email next day. Almost two months since I send it but no one reached me at all. Everytime a hair stylist does something and it will be charges, you should to explain the customer first. It is my choice to do or don't, not a hair stylist. I guess we were the first time being there. Terrible customer service and be awere hidden charges...

I've been here once before right when they opened, but have just been maintaining my own brows…read moresince. I got sick of trying to pluck them so decided to make an appointment on a whim a couple days ago. Booking online is so easy, and it's one of the biggest draws for me - I haaaate making appointments on the phone. I booked a brow shaping with Moe who was very efficient! I was surprised (and pleased) with how fast she was with getting the waxing bit over. It's definitely my least favourite part. She spent time after the waxing to clean up any strays hairs that may have been missed, which I super appreciate. I have tons of tiny blonde hairs that I always miss when doing my own brows. The process was relatively painless, and I'm really happy with the result. Hopefully doing my brows every day will be much easier now too!

Great first experience here and with my service from Charity- very personable and professional -…read morequick and painless with a 4 day guarantee! Will be back for the same when recommend!

Edit: The main manager called and had me and my daughter back in. Senior technicians redid our…read morenails and everyone was very nice. Gave us gift bags! They look Great now!!

I have yet to find a spa that offers the same wide range of services. The staff are beyond…read morefriendly, and have created an environment that encourages you to stay and enjoy yourself. Offering small things like desserts, tea and a many samples of their products. I will never be able to visit another spa again. Did I mention they are also dog friendly?

My first impression walking in was " this place is quiet.:) as I sat down to await my apt. This was…read morelast month (March, 2018) The place is clean and the decor was appealing to me. Once going in for my Lazer treatment, the owner/ laser technician (Cynthia) was very friendly, knowledgeable and courteous. I don't know of many Black men that would actually do something like this (although it is certainly not uncommon for Black men to seek Lazer treatment) but Cynthia was able to take on the challenge of calming my fears :) Great spot, I'll be back again.

Ladies. If you are looking for excellent service and laser that works - Cynthia is your gal. I mean…read morewho am I kidding it's not a fun way to spend your afternoon - but worth it in the long run. Especially for us gals with Mediterranean blood ;) Expect discreet and professional servicing here.