Really bad customer service at this place. My wife and I went in there ready to buy and we put…read moredown an offer. We were told they had to contact the seller with our offer and would let us know when they received an answer. After three days and no news, we reached out. They said they weren't going to contact the seller unless we put money down. The salesman never said this was a requirement when we were there, he just gave us the option and simply said that not doing so would just keep it on the market for the other potential buyers in the meantime. So, we were waiting on a call that was promised that they had no intention of making. It was just a massive waste of time. This would have been our 4th RV purchase, all from different places...this was the worst experience we have had with service at a dealership. If you're buying your first RV, you can do much better.

Edited to add- not only did they not honor our appt (see below) but the work they did led to a…read moremajor water leak in our motorhome around the washing machine. As soon as you turn on the water pump, water sprays everywhere. Since they are closed on Sunday and Monday, we will not have access to any water for at least 3 days. Extremely Disappointing Service and Lack of Accountability in the Service Department We scheduled an appointment a month in advance and dropped off our motorhome at 8:30 AM on the day of our appointment, specifically requesting a price quote before any work began. By 3:30 PM, we still hadn't received any updates, so we called--only to find out they hadn't even pulled it in to look at yet. My husband had to push hard and even go up there the next day just to get things moving. After speaking with the GM, we finally received pricing information in the afternoon of the second day. They assured us the work would be done by noon the following day. The most frustrating part? The actual work took less than a day. If they had honored our appointment, we wouldn't have been forced to spend extra money on an Airbnb while waiting. To top it off, when we picked it up, no one offered any apology or attempt to make things right. We really felt a lack of respect for our time and money.

Jerry from Rimrock called me this afternoon yelling curse words at me. After giving them two…read moremonths of consignment time to sell my travel trailer - during which they never ever took the time to list the trailer ON THEIR OWN WEBSITE- they got upset when I pulled the trailer and sold it myself. Can't really recommend any deal with a consignment dealer that is 'professional' enough to call their clients dropping f-bomb's. There are lots of choices to buy and sell an RV. I'd look elsewhere.

These guys were the only RV outfit in town with the right sizeRV to pull behind our Jeep. No…read morenegotiations with Rimrock regarding price- Rimrock manager has a "take it or leave it attitude". There were a few things wrong with our brand new 2017 travel trailer under warrant, we had to tow it down and one item was not repaired. Now we have an electrical problem. I called about it and Jesse said to double check it - and my husband is an electrical engineer! Rimrock needs to replace the plug. Rimrock is saying we should haul it down to the yard because they only have one person that can service it - bad service! I called today, left a message with a sales guy; Jesse did not return my call. Day # 2 I would say bad service Look around Grand Junction

Excellent customer service! One morning I couldn't get my topper closed, so I ran over to Rocky…read moreToppers shortly after they opened that morning. After explaining what was going on, the supervisor and another young gentleman took a quick look, and informed me my topper had slid forward. They graciously helped me get my topper aligned back to the bed (I'm a tiny woman and don't have the strength to move the topper myself), and I was good to go! Even though this was probably a very minor issue for them, I really appreciated their help. Otherwise, I probably would've struggled for a few hours to try and get this fixed on my own.

From the owner: Rocky Toppers and Campers Provides Cargo & Bed Storage, Custom Truck Accessories, Truck Campers,…read moreTonneau Covers, Commercial Toppers, Diamondback Covers, Toppers, Truck Accessories, Trailer Accessories to the Grand Junction, CO Area.

As I have come to find out, buyer beware when buying a used Motorhome. Thank God I went through a…read morereputable dealer who stands behind the products they sell. As a business owner, I understand issues happen. What is important to me is how a business addresses those issues. They had gone through and checked the unit completely. When we got it home we noticed a couple of minor things and those were fixed right away. When we got ready to leave on our trip, we had one of those moments where you literally think you are going to puke. We went to flip a mattress and the board was warped. No big deal I thought. I'll just flip it over. Except for it turns out there was water under it and the bed supports had failed. Our trip was planned. I made a minor adjustment to the bed and gave them a call. My salesman called me while I was driving and told me to bring the unit in when we got back. We picked the unit up today, all the damage had been repaired, all leaks were sealed and spots that were not leaking were sealed again. Bottom line is the paperwork said used and as is but they had said if there was an issue they would take care of it and they sure as heck did. No questions asked

Great dealership. We purchased a used Class C motor home, and everyone, from our salesman, Tank to…read morethe rv tech, Adam who gave us a bumper to bumper orientation was A+! They went above and beyond to make us comfortable with our purchase. We highly recommend them!!

Stay away from these people at all costs!! I brought them my RV and negotiated a consignment deal…read more Once the trailer was sold and never received the funds owed. There has been countless issues, and always some reason why they will not come through with the funds. I contacted the attorney general, and they are currently under investigation as they took the case. I have placed a Lien on their business as well for default of payment. These guys are crooks, and deserve to be thrown in jail! I have heard other cases very similar.

THIS COMPANY IS GOING OUT OF BUSINESS! If you have a unit here best come get it. They promised to…read morebuy our trailer from us, and we've been waiting for 3 1/2 months to get our money. There's always some lame excuse. Now we're told there's no money to pay us. TERRIBLE company to do business with.

I made the long drive out to Mattas Marine & RV to check out a Lance truck camper. I wanted to sit…read morein a 960 to get a feel for its size. I wanted to sit on the couch, bring up the specs on my phone, and walk around the space, dreaming about what it would be like to use the space. I did not want the pressure of a salesmen sitting there staring at me, asking me questions(which is exactly what he started off with asking about my truck). When I was asked to be left alone with my wife, I was told, "it's a $90,000 camper, no". I almost drop this much cash on a similar camper last week but needed to feel more sure. These campers depreciate fast. If they had a camper I was sure I liked, I'd come to them and ask questions and see if we could work out a deal. Instead, I'll never come to this place again. The salesman showed a lack of respect. Every other RV place I have ever been to has been very accommodating in checking out the RV's in peace. Maybe he made a judgement on me because I drove up in a Tesla? I'm not sure. This is the first time I ever had a salesmen not allow us to be alone in a RV with my wife to discuss the space and its uses. My wife is very unsure about such a small space, and I feel the need to show her what I like about the trade offs...without a 3rd parting stairing at us. So, just know that this place will not let you check out their stock without a chaperone. I guess it's like a sports car dealership asking you not to sit in the car. This place will not get any of my money willingly. Neither will Lance now by proxy.

Completely dissatisfied with product and workmanship. I will never do business here again.read more

We purchased a trailer here this summer. Possibly because they had a lot of inventory, we got a…read moregreat deal and everyone was helpful in getting the transaction completed and installing a new hitch. Later service visits were fast and easy.

Never returned my calls while my trailer was broken down in the southwest, called twice!read more

Great product, very happy with our camper. Such a perfect fit for my wife and I, no regrets! If…read moreyou want the best/top of the line, but simple, you've just found your next big purchase!

Kevin & Pete seemed great so I took my vintage teardrop to them to rehang the cabinets and update…read morethe water tank. What I got: cabinet doors that fell off within weeks, removal (and no replacement) of the water tank, and a missing pin so the door wouldn't stay closed. They threw away the water tank so I couldn't get a fiberglass tank as we had no mold. Most frustrating to me was the lack of apology. If I threw away something my customer needed, I would apologize. It takes five seconds and shows regret. Instead, I encountered a deal-with-it attitude. I think they just wanted me to buy a new trailer rather than repair my vintage, so they did the minimum. When I do buy a new trailer, it will not be from Timberleaf. They promised me everything I wanted to hear then left me with a trailer that was less usable than when I took it in. After I got my teardrop home, the second place I called made me a new metal water tank for $40--Timberline quoted me somewhere in the vicinity of $800. All the repairs I've done since have gone far better than the repairs done by Timberleaf. Nice guys though.

The parts department for the semi side of their business are always friendly and helpful.read more

I would highly recommend this place. The staff here is absolutely amazing. They are so helpful…read moreand do a great job of communicating while working on your motorhome. I called with a bad sensor on my def particulate filter and they said to come in and they would fit me in. They looked at it and discovered they had the part to fix it. Worked with freightliner to get it covered by warranty. I would give them 100 stars if possible.