The sales experience was fine, although my salesman quit right after our deal was done. I purchased…read morea used Gateway Heartland to have somewhere to live. Doing the walk around and inspection before I took it off the lot, was not hooked up to electricity or sewer. We ran all the water and couldn't test anything else. I told the gentleman it was a lot of trust to take it off the lot, not knowing if everything worked and he said they could be trusted because they wouldn't still be in business if they sold things that didn't work. What a joke. I moved in and the refrigerator and TV breaker won't work so I have to run extension cords to run either. The shower leaks and filled my under storage with water. My washer leaks and my toilet leaked. The worst part is that the seal on my slide out leaked and filled my bed with water during the first rain storm after I got it home. I did not call to complain, they called me and asked me if I was satisfied, and I told them everything that was wrong with this trailer. The salesman said they would do everything they could to help me and would have their service manager call. She called and said they would do nothing for me. I didn't purchase a warranty because I assumed everything would be working at least when I pulled it off the lot. They wouldn't run diagnostics for me even at a discount. They want my money to fix it, but they do not stand by their product. They said that this unit passed inspection and asked me if I wanted to schedule service. If their service department passed this trailer through inspection, I don't want them anywhere near this trailer again. They cannot be trusted!

Excellent customer service! One morning I couldn't get my topper closed, so I ran over to Rocky…read moreToppers shortly after they opened that morning. After explaining what was going on, the supervisor and another young gentleman took a quick look, and informed me my topper had slid forward. They graciously helped me get my topper aligned back to the bed (I'm a tiny woman and don't have the strength to move the topper myself), and I was good to go! Even though this was probably a very minor issue for them, I really appreciated their help. Otherwise, I probably would've struggled for a few hours to try and get this fixed on my own.

From the owner: Rocky Toppers and Campers Provides Cargo & Bed Storage, Custom Truck Accessories, Truck Campers,…read moreTonneau Covers, Commercial Toppers, Diamondback Covers, Toppers, Truck Accessories, Trailer Accessories to the Grand Junction, CO Area.

Jerry from Rimrock called me this afternoon yelling curse words at me. After giving them two…read moremonths of consignment time to sell my travel trailer - during which they never ever took the time to list the trailer ON THEIR OWN WEBSITE- they got upset when I pulled the trailer and sold it myself. Can't really recommend any deal with a consignment dealer that is 'professional' enough to call their clients dropping f-bomb's. There are lots of choices to buy and sell an RV. I'd look elsewhere.

These guys were the only RV outfit in town with the right sizeRV to pull behind our Jeep. No…read morenegotiations with Rimrock regarding price- Rimrock manager has a "take it or leave it attitude". There were a few things wrong with our brand new 2017 travel trailer under warrant, we had to tow it down and one item was not repaired. Now we have an electrical problem. I called about it and Jesse said to double check it - and my husband is an electrical engineer! Rimrock needs to replace the plug. Rimrock is saying we should haul it down to the yard because they only have one person that can service it - bad service! I called today, left a message with a sales guy; Jesse did not return my call. Day # 2 I would say bad service Look around Grand Junction

As I have come to find out, buyer beware when buying a used Motorhome. Thank God I went through a…read morereputable dealer who stands behind the products they sell. As a business owner, I understand issues happen. What is important to me is how a business addresses those issues. They had gone through and checked the unit completely. When we got it home we noticed a couple of minor things and those were fixed right away. When we got ready to leave on our trip, we had one of those moments where you literally think you are going to puke. We went to flip a mattress and the board was warped. No big deal I thought. I'll just flip it over. Except for it turns out there was water under it and the bed supports had failed. Our trip was planned. I made a minor adjustment to the bed and gave them a call. My salesman called me while I was driving and told me to bring the unit in when we got back. We picked the unit up today, all the damage had been repaired, all leaks were sealed and spots that were not leaking were sealed again. Bottom line is the paperwork said used and as is but they had said if there was an issue they would take care of it and they sure as heck did. No questions asked

I'd like to share my recent experience with camper trailer repairs at the Grand Junction location…read moreof Humphrey RV. I chose this business because of strong online reviews. Let me preface by saying that I understand that repair shops face staffing, scheduling, and supply-chain challenges. That said, my experience was poor enough that I do not plan to use this business again. The first issue was timing. It took months to get the camper in for service, which I accepted because they were busy. However, after I dropped it off, it sat for about two more months with very little progress. The work was completed shortly after I asked about its status, which gave the impression that it had been forgotten or pushed to the back burner. I cannot know that for sure, but the service was extremely slow. Second, the shop was ultimately unable to complete repairs they initially said they could handle. After all that time, they decided the repair could not be completed because the problem would likely recur. I was also told they tried to order replacement parts, but that shipping from Australia was more than the estimate "because of tariffs." That struck me as odd because the trailer was built in Texas. In the end, one substantial repair was not completed during the time they had the camper and their explanation for why was lacking. Third, they also attempted to repair or replace the combination air/water heater, which I had been told by the manufacturer that it was under warranty and needed to be handled by an authorized technician. To me, "under warranty" implies there should be no cost to the owner unless additional charges are clearly discussed ahead of time. I was not notified of any additional cost before the work was done, but I was presented with a bill of more than $700. The most concerning issue came during the first trip after the repair. The heater was not performing well, so when I got home I opened the enclosure and found that the unit was not even attached to the camper. Two of the three air ducts were partially disconnected, and the unit was leaking water. I do not understand why the heater would be left unsecured inside the enclosure, especially without any communication to me about it's partially fixed status. The water leak caused additional damage, and I ended up doing follow-up work myself that should have been handled by the shop but my trust in them had been lost. I have been very frustrated by this experience, but I am trying to stick to the facts. Overall, I was surprised and disappointed that this level of work and communication came from a professional shop with such strong reviews. Based on my experience, I would caution others to inspect any completed work very carefully before leaving and to be very clear upfront about warranty charges, timelines, and what work will actually be completed.

The parts department for the semi side of their business are always friendly and helpful.read more

I would highly recommend this place. The staff here is absolutely amazing. They are so helpful…read moreand do a great job of communicating while working on your motorhome. I called with a bad sensor on my def particulate filter and they said to come in and they would fit me in. They looked at it and discovered they had the part to fix it. Worked with freightliner to get it covered by warranty. I would give them 100 stars if possible.

We purchased a trailer here this summer. Possibly because they had a lot of inventory, we got a…read moregreat deal and everyone was helpful in getting the transaction completed and installing a new hitch. Later service visits were fast and easy.

Never returned my calls while my trailer was broken down in the southwest, called twice!read more