Really bad customer service at this place. My wife and I went in there ready to buy and we put…read moredown an offer. We were told they had to contact the seller with our offer and would let us know when they received an answer. After three days and no news, we reached out. They said they weren't going to contact the seller unless we put money down. The salesman never said this was a requirement when we were there, he just gave us the option and simply said that not doing so would just keep it on the market for the other potential buyers in the meantime. So, we were waiting on a call that was promised that they had no intention of making. It was just a massive waste of time. This would have been our 4th RV purchase, all from different places...this was the worst experience we have had with service at a dealership. If you're buying your first RV, you can do much better.

Edited to add- not only did they not honor our appt (see below) but the work they did led to a…read moremajor water leak in our motorhome around the washing machine. As soon as you turn on the water pump, water sprays everywhere. Since they are closed on Sunday and Monday, we will not have access to any water for at least 3 days. Extremely Disappointing Service and Lack of Accountability in the Service Department We scheduled an appointment a month in advance and dropped off our motorhome at 8:30 AM on the day of our appointment, specifically requesting a price quote before any work began. By 3:30 PM, we still hadn't received any updates, so we called--only to find out they hadn't even pulled it in to look at yet. My husband had to push hard and even go up there the next day just to get things moving. After speaking with the GM, we finally received pricing information in the afternoon of the second day. They assured us the work would be done by noon the following day. The most frustrating part? The actual work took less than a day. If they had honored our appointment, we wouldn't have been forced to spend extra money on an Airbnb while waiting. To top it off, when we picked it up, no one offered any apology or attempt to make things right. We really felt a lack of respect for our time and money.

BUYERS BEWARE OF HUMPHREY RV. Well. Looks like Trent at Humphrey's backed out and will not work…read morewith me. He initially said he would. I had contacted the State to see what options I had due to the fact that i had not heard from him in a timely manner. They initiated an investigation. Trent got mad and backed out when he learned of it. To be clear the state said he broke no law. Just bad practices. I really thought that a dealer would be a better route. I learned that Humphreys does not care about their customers.

I'd like to share my recent experience with camper trailer repairs at the Grand Junction location…read moreof Humphrey RV. I chose this business because of strong online reviews. Let me preface by saying that I understand that repair shops face staffing, scheduling, and supply-chain challenges. That said, my experience was poor enough that I do not plan to use this business again. The first issue was timing. It took months to get the camper in for service, which I accepted because they were busy. However, after I dropped it off, it sat for about two more months with very little progress. The work was completed shortly after I asked about its status, which gave the impression that it had been forgotten or pushed to the back burner. I cannot know that for sure, but the service was extremely slow. Second, the shop was ultimately unable to complete repairs they initially said they could handle. After all that time, they decided the repair could not be completed because the problem would likely recur. I was also told they tried to order replacement parts, but that shipping from Australia was more than the estimate "because of tariffs." That struck me as odd because the trailer was built in Texas. In the end, one substantial repair was not completed during the time they had the camper and their explanation for why was lacking. Third, they also attempted to repair or replace the combination air/water heater, which I had been told by the manufacturer that it was under warranty and needed to be handled by an authorized technician. To me, "under warranty" implies there should be no cost to the owner unless additional charges are clearly discussed ahead of time. I was not notified of any additional cost before the work was done, but I was presented with a bill of more than $700. The most concerning issue came during the first trip after the repair. The heater was not performing well, so when I got home I opened the enclosure and found that the unit was not even attached to the camper. Two of the three air ducts were partially disconnected, and the unit was leaking water. I do not understand why the heater would be left unsecured inside the enclosure, especially without any communication to me about it's partially fixed status. The water leak caused additional damage, and I ended up doing follow-up work myself that should have been handled by the shop but my trust in them had been lost. I have been very frustrated by this experience, but I am trying to stick to the facts. Overall, I was surprised and disappointed that this level of work and communication came from a professional shop with such strong reviews. Based on my experience, I would caution others to inspect any completed work very carefully before leaving and to be very clear upfront about warranty charges, timelines, and what work will actually be completed.

We purchased a trailer here this summer. Possibly because they had a lot of inventory, we got a…read moregreat deal and everyone was helpful in getting the transaction completed and installing a new hitch. Later service visits were fast and easy.

Never returned my calls while my trailer was broken down in the southwest, called twice!read more

Excellent customer service! One morning I couldn't get my topper closed, so I ran over to Rocky…read moreToppers shortly after they opened that morning. After explaining what was going on, the supervisor and another young gentleman took a quick look, and informed me my topper had slid forward. They graciously helped me get my topper aligned back to the bed (I'm a tiny woman and don't have the strength to move the topper myself), and I was good to go! Even though this was probably a very minor issue for them, I really appreciated their help. Otherwise, I probably would've struggled for a few hours to try and get this fixed on my own.

From the owner: Rocky Toppers and Campers Provides Cargo & Bed Storage, Custom Truck Accessories, Truck Campers,…read moreTonneau Covers, Commercial Toppers, Diamondback Covers, Toppers, Truck Accessories, Trailer Accessories to the Grand Junction, CO Area.

My wife and I were headed down 70 in our RV when the front airbags lost pressure around the UT/CO…read moreborder. We pulled off in Grand Junction and started making calls to find someone who could take a look, and hopefully get us back on the road within 24 hours as we were meeting up with friends for my wife's birthday. The problem with our plan was that it was 4:00 pm and every shop in town that I talked to said 'They were closing for the night, and that Grand Junction, being a small town, nobody would even look at our rig for the next 2 or 3 days'. That was, until I called Transwest Truck Trailer RV and talked to Marvin. Marvin told me that he would be working until midnight, and he would do his best to get someone to take a look at our rig, maybe not until morning as there were several jobs in the queue ahead of us, but he'd try. Well he didn't just try. He talked to Wil, one of the mechanics whose shift had just ended as we pulled in, and explained our situation. Wil clocked back in and was under our coach within half hour of our arrival. He determined the problem (bad air leveling rod bushing), rebuilt, and resecured it in under an hour and had us back on our way with barely a couple hours lost; and the cost was a lot less than it would have been at the Freightliner shop back home. I can't praise highly enough the care, courtesy, and professionalism shown us by Marvin and Wil. They went the extra mile for us and made sure our trip wasn't ruined.

The parts department for the semi side of their business are always friendly and helpful.read more

The sales experience was fine, although my salesman quit right after our deal was done. I purchased…read morea used Gateway Heartland to have somewhere to live. Doing the walk around and inspection before I took it off the lot, was not hooked up to electricity or sewer. We ran all the water and couldn't test anything else. I told the gentleman it was a lot of trust to take it off the lot, not knowing if everything worked and he said they could be trusted because they wouldn't still be in business if they sold things that didn't work. What a joke. I moved in and the refrigerator and TV breaker won't work so I have to run extension cords to run either. The shower leaks and filled my under storage with water. My washer leaks and my toilet leaked. The worst part is that the seal on my slide out leaked and filled my bed with water during the first rain storm after I got it home. I did not call to complain, they called me and asked me if I was satisfied, and I told them everything that was wrong with this trailer. The salesman said they would do everything they could to help me and would have their service manager call. She called and said they would do nothing for me. I didn't purchase a warranty because I assumed everything would be working at least when I pulled it off the lot. They wouldn't run diagnostics for me even at a discount. They want my money to fix it, but they do not stand by their product. They said that this unit passed inspection and asked me if I wanted to schedule service. If their service department passed this trailer through inspection, I don't want them anywhere near this trailer again. They cannot be trusted!

Stay away from these people at all costs!! I brought them my RV and negotiated a consignment deal…read more Once the trailer was sold and never received the funds owed. There has been countless issues, and always some reason why they will not come through with the funds. I contacted the attorney general, and they are currently under investigation as they took the case. I have placed a Lien on their business as well for default of payment. These guys are crooks, and deserve to be thrown in jail! I have heard other cases very similar.

THIS COMPANY IS GOING OUT OF BUSINESS! If you have a unit here best come get it. They promised to…read morebuy our trailer from us, and we've been waiting for 3 1/2 months to get our money. There's always some lame excuse. Now we're told there's no money to pay us. TERRIBLE company to do business with.

Great product, very happy with our camper. Such a perfect fit for my wife and I, no regrets! If…read moreyou want the best/top of the line, but simple, you've just found your next big purchase!

Kevin & Pete seemed great so I took my vintage teardrop to them to rehang the cabinets and update…read morethe water tank. What I got: cabinet doors that fell off within weeks, removal (and no replacement) of the water tank, and a missing pin so the door wouldn't stay closed. They threw away the water tank so I couldn't get a fiberglass tank as we had no mold. Most frustrating to me was the lack of apology. If I threw away something my customer needed, I would apologize. It takes five seconds and shows regret. Instead, I encountered a deal-with-it attitude. I think they just wanted me to buy a new trailer rather than repair my vintage, so they did the minimum. When I do buy a new trailer, it will not be from Timberleaf. They promised me everything I wanted to hear then left me with a trailer that was less usable than when I took it in. After I got my teardrop home, the second place I called made me a new metal water tank for $40--Timberline quoted me somewhere in the vicinity of $800. All the repairs I've done since have gone far better than the repairs done by Timberleaf. Nice guys though.

I made the long drive out to Mattas Marine & RV to check out a Lance truck camper. I wanted to sit…read morein a 960 to get a feel for its size. I wanted to sit on the couch, bring up the specs on my phone, and walk around the space, dreaming about what it would be like to use the space. I did not want the pressure of a salesmen sitting there staring at me, asking me questions(which is exactly what he started off with asking about my truck). When I was asked to be left alone with my wife, I was told, "it's a $90,000 camper, no". I almost drop this much cash on a similar camper last week but needed to feel more sure. These campers depreciate fast. If they had a camper I was sure I liked, I'd come to them and ask questions and see if we could work out a deal. Instead, I'll never come to this place again. The salesman showed a lack of respect. Every other RV place I have ever been to has been very accommodating in checking out the RV's in peace. Maybe he made a judgement on me because I drove up in a Tesla? I'm not sure. This is the first time I ever had a salesmen not allow us to be alone in a RV with my wife to discuss the space and its uses. My wife is very unsure about such a small space, and I feel the need to show her what I like about the trade offs...without a 3rd parting stairing at us. So, just know that this place will not let you check out their stock without a chaperone. I guess it's like a sports car dealership asking you not to sit in the car. This place will not get any of my money willingly. Neither will Lance now by proxy.

Completely dissatisfied with product and workmanship. I will never do business here again.read more