Every year we come to Boone for to get a Christmas Tree. The tradition started 25 years ago by my…read moregrandparents who have since passed away! The trip is 4 hours one way! This year we stayed in Beech Mountain which is 45 mins from Boone. This trip had taken a turn on Saturday... my husbands new truck (purchased 4 months ago) started acting up on a mountain while we were returning to our cabin on Beech Mountain from downtown Boone (not wanting to accelerate or go into any of the higher gears). We had my 2 year old son in the truck who was sick and we were just trying to get back to our cabin. My husband pulled over and found Team Chevrolet and we started in that direction (approx 20 mins away just praying we would make it) Once we arrived at Team Chevrolet my husband met two of the most helpful individuals we have ever met! Justin and Albert were in the service office when my husband entered and after taking a moment to listen to the situation we were in (pretty much stranded with a sick child not even being able to make it back to our condo) these two guys immediately started helping us. Albert came and jumped in the truck and drove us around diagnosing the problem just in that short 10 min ride ( the transmission was ruined)! Tears came to my eyes at that moment not knowing what we would be facing after the phone call with the dealership back home provided no reassurance. Albert assured us that we would be taken care of! Once back at Team Chevrolet Justin met with us and Albert and immediately got to work on the warranty portion of the situation. Please keep in mind that the dealership is not normally open on Saturdays for new service so these gentlemen went above and beyond to help my family! Albert assured us he would have a new transmission installed by Monday at 1! Justin drove my husband around town looking for a UHAUL after calling for an enterprise rental for hours and not receiving an answer! On Monday we went back to pick up my husbands truck! When I tell you we are beyond gratefully it's an understatement! Justin had worked with GM and handled every step. Albert had replaced the transmission and re geared the truck! We were able to leave Boone on Monday afternoon only 2 days after the issue arose because of the amazing service we received at Team Chevrolet of Boone! I will drive four hours one way to purchase a vehicle from these amazing people and would recommend this dealership to everyone who will listen!

Buyer beware. I have screenshots and a full screen recording showing that this dealership…read moreadvertised and sold me a new car with 8 miles on it. At no point did anyone tell us this was actually a fleet vehicle, and we were told the "good deal" was because we were using their in‑house financing -- not because the car had thousands of miles on it. When the vehicle was delivered to us in Virginia, it showed 4,600 miles, the check‑engine light was on, the ABS light was on, and the AWD system wouldn't engage. None of this was disclosed, and the paperwork clearly states 8 miles. When we contacted the dealership, the GM, Adam, was not willing to work out any kind of deal. Our only options were: 1) Take a broken vehicle that they said they would fix, or 2) Unwind the deal entirely. There was no offer to discount the vehicle, no attempt to compensate us, no willingness to upgrade us, and no effort to finance a better option. They made zero attempt to make this right despite the clear misrepresentation. Posting this so others know to double‑check everything before doing business here. This experience was unacceptable from start to finish.

Derrick is such a nice guy. He's very honest. Another mechanic told me I needed new brakes and I…read morewas afraid I was having issues with my 4wd but he told me my brakes and my 4wd were both in good condition. He's a good man that you can trust.

Derek Cook of 421 Auto service crashed and totaled my car…read more On 3/3/24 I dropped my vehicle off through the after hours key drop. After my car sat in the lot for four days with no work on it, on 3/8/24 Mr. Cook decided to take my car out for a test drive on the foggiest day of the season, and subsequently crashed and totaled my car. You may notice inside of the auto shop (if you choose to visit it) there is a sign posted that says to "never take a car out in unclear conditions" This was not previously posted and was only printed off and hung up after my car was crashed and totaled by 421 auto. I would not recommend 421 auto service and they have obviously lost my business. I am understanding enough to realize that this was simply a massive accident and a huge mistake on their part. However due to the fact that my ONLY asset is now gone, I do not feel it was handled properly and I do not feel I got justice. Morally speaking, Mr. Cook personally could have aided me in the process of getting a new vehicle. Please choose a different auto service to entrust your vehicle with.

Now known as Performance Tire & Auto, i came in on a Saturday. Brought my own tires and was told…read moreit would be $25 to install each tire. They got starter quick, so figuered it write a review while i wait. I rather shop locally and help out small bussiness.

If you are looking for honesty, quality and all around awesome customer service then you need to go…read morehere! I have been talking my vehicle here for over 2 years for tires and repairs and I have never been disappointed. If you need to stay to wait on your vehicle they have a cozy waiting area with a TV. I actually don't mind waiting there for my vehicle.

Once again, I was well cared for. Gracie kept me well informed of the status of my Daughter 2009…read moreSubaru, outback. They swapped out two sensors and my catalytic converter. They gave us a lender. While the service was being done. You couldn't ask for a better place! Sincerely, thank you

Service is very poor. Communication is poor. Their workmanship is poor, and they are not customer…read morecentered.

6/11/26 at Modern Toyota of Boone. 2016 Sequoia with just under 50,000 miles…read more We arraigned to have the oil changed and filter plus inspection. Arrived at 10:45 on time and I had two questions before we went to the waiting room. #1, Will the zirk fitting be greased in the drive train? ANSWER, I don't know but I can put a request on the work sheet. QUESTION con't. Have they bee greased in the past? ANSWER, I don't know and there is no way of telling. QUESTION con't, We have been bringing this car here for ten years and no one has ever asked. No answer. QUESTION con't, Can I talk to the guy doing the work? ANSWER, no. I was so upset at that point I turned down his sales pitch to have more stuff done, there is a closer dealer to us to go to. #2. At 25,000 miles you had to regrind my front rotors and now they need it again. ANSWER, It is our mountain roads and the way you drive. QUESTION con't, I am 86 years old and have been driving for over 75 years. I drive like the old lady going to church on Sunday. We don't drive down any steep roads but once every three months and our roads elevation change is around 200 feet where we drive. The guy tried to tell me that even on curved roads the rotors can wear uneven, ME but I'm not stepping on the brakes. I worked in metallurgy for more than 15 years and I know that cast rotors can have varied hardness and I suspect I got a bad pair. The guy started to argue with me so I just walked away I suspect the response from Toyota will be the typical canned defense, have at it but I don't think we will be going back.

This shop didn't just try to overcharge me -- they knowingly attempted to scam me and admitted it…read moreon a recorded phone call after ignoring the correct diagnosis I gave them and tearing my car apart hunting for a problem that never existed. Before my vehicle ever arrived, I clearly told them I believed the issue was the brake shoes and rear axle seals. That information was completely ignored. Instead, I was hit with a $2,845.86 estimate and told my rear differential was "locked up." That claim was flat-out false. They then went so far as to disassemble the car to support this fabricated rear-end failure, only to eventually admit there was absolutely nothing wrong with the rear differential at all. After tearing the vehicle apart and finding nothing, they conveniently circled back to exactly what I said from the beginning -- brake shoes and rear axle seals -- yet somehow the price came back nearly identical. Different lie. Same money. Then came the most insulting part of the entire ordeal. They claimed a job that is booked at roughly 5 hours of labor would somehow require over 9 hours. No complications. No rust. No damage. No justification whatsoever. Just made-up labor hours designed to inflate the bill. When I called them out on it, Paula and Jonathan (the manager) admitted on a recorded phone line that they were trying to overcharge me using false labor hours. That wasn't a misunderstanding. That wasn't a clerical error. That was an admission. As if that wasn't enough, the estimate also included overlapping labor charges, billing multiple times for work that happens during the same teardown -- a textbook padding tactic used to squeeze customers who don't know better. Because of their false diagnosis, unnecessary teardown, and constant rewriting of the story, my vehicle was effectively held hostage, forcing me to pay for a hotel and alternate transportation while they chased imaginary problems and inflated numbers. Every bit of that cost and stress was completely avoidable -- and entirely their fault. Here's the pattern, plain and simple: I identified the real issue before the car arrived (brake shoes and rear axle seals) They ignored it and invented a catastrophic failure They tore the car apart to justify that claim Found nothing wrong with the rear differential Fell back to my original diagnosis Kept the price nearly the same Nearly doubled the labor hours on paper Admitted on a recorded call to overcharging using false labor hours This was not incompetence. This was not miscommunication. This was deliberate, predatory behavior -- and they only backed off because they were caught, and started adjusting prices fast.

Someone broke my windshield wipers at the bar called transmission Boone and they came out at 11pm…read morewhile it was poring with new wipers in hand and fixed the wiper motor. Amazing and so thankful! Pricing is fair and better than any shop in the area!

All the staff was very nice and they gave me a price for what I needed done, Very pleased !!!read more