I'm not the most knowledgeable when it comes to DIY repairs but each time I have gone into Brisbane…read moreHardware, the customer service has been outstanding. The team is not only knowledgeable, but they are kind, friendly and explain in a way that does not make you feel inferior in the least - even when I go in using measurements like "I think it's the length of my finger" because I didn't have time to measure properly during the busy school day. I am a science teacher and I have gone there to get materials for my STEM elective class. I have explained what I am trying to do and have gotten great advice and guidance that has worked out each time. Even if they suggest a solution that is not within my budget, they will think of an alternative that will be "good enough" for what I'm attempting to do based on my constraints. They have even given me a teacher discount to help keep the costs down, without me even asking. I encourage people to come here to support a great local business and good people. You do not get this kind of high quality service at the big box stores. Thank you, Bill, for helping me on Thursday right before closing! The middle school students used the nails to fix the broken garden beds; they asked me to pass along their thanks for your kindness and because they enjoy hammering nails into wood! Most of the don't get to do that at home and they love learning useful skills. I appreciate your assistance and generosity.

I came in for an issue with my rearview mirror because it fell off and it needed to be glued back…read moreon and I really didn't know what to do, but Bill the store clerk came in to save the day. He even helped me install it. Great store with even better vibes.

I've been coming to this building for my hardware needs for over 20 years. Regardless of the name…read moreon the wall I've come here because I wanted to support local millbrae business. I've spent THOUSANDS of dollars here over TWENTY PLUS YEARS! I'm a "member " here. Basically they track my spending habits with my phone number. (I guess. Because I've seen no benefit to me from it ). Anyways that ends here and now. I've never been made to feel more unwelcome or unappreciated than I was 45 minutes ago. I work hard. I started my day at 5 am. Midday my trusty Carhartt jacket tore and I spent the rest of my 13.5 hour work day with cold drafts and a plan to come here for a new one. This is after all the same place I'd bought all my other high priced Carhartt gear. Put yourself in my shoes. 5 am start. Off at 6:30pm with a torn jacket. A feeble lunch of whatever it was I had and enough coffee to get me through. Race to the Outdoor supply and walk in the door to be "Greeted" by "You have one minute to shop!' We close at 7!!" (Mutters to coworker. Loud enough for me to hear "I know I know I shoulda locked it !" ). But I look at my watch it's 6:58. So apparently you don't "close at 7" you close a little before that. I'm followed by 2 men that are acting like children telling me "we close soon ! We close soon ! He's closing the register !!" In the MOST WHINY AND PATHETIC way I've ever heard. As I say. "I know I know I was already told. But I NEED A JACKET!" I'm followed to the jackets then I'm told again. "We close soon he's closing the register !!" (Look at my watch. It's 6:59) I find my jacket. It seems to have increased in price nearly double what I remember having paid previously but I'm literally so uncomfortable because I have two grown men and a teenager pacing and acting like they'll all be punished or something terrible will happen in the next 12 seconds. So I quickly find my size jacket. Only to discover that it's literally CHAINED UP!! With a steel cable and padlock ! In MILLBRAE. Not a third world country. Millbrae. Let me be clear. They've chained up the jackets and you can't even try them on!! Then as the three employees pacing around me figure out that they can't annoy me away. They begin to frantically try to unchain my $150 windbreaker while conversing loudly how inconvenient I am and how "he's closing the register !!" (Question ? Does ... like ?? I dunno. A BOMB GO OFF? Does like little Timmy lose a thumb if the register closes at 7:01? ) Cuz by 7:03 as I walk ran to the register in time to see another man shooed out the door with the entire rest of the store staff pacing by the door as If they all need a wee wee and the potty is closed .. the cashier is hurriedly ripping the cash drawer out of the register and trying to leave. Making me wonder what woulda happened if he left my sight ?? Would I have been told in that same whiny tone "sorry. We told you. He. Closed the register .." Seeing me ; his shoulders slump , he turns to the cash drawer and shoves it closed and BEFORE I can even ask "what's the easiest way I can pay and get out of this awkward mess?" He says "card only we're closing ". (Ok. I get that. It's literally all I've heard In the 4 minutes I've been here. ) I (for some reason) give my phone number even tho I already am seething and also oddly feeling guilty like I've somehow ruined 6-7 people's night by being their last customer. I pay and I'm followed out by 2 people. Only hearing my first friendly "thank you " as I walk out. Thinking to myself it felt like "thank you for FINALLY LEAVING !" It was 7:05pm So. I'll say online. Publicly for all to read what I said to her. "I'm sorry I came in .." I mean it. And when I say "I'm sorry. " the man I am means that it won't happen again. So don't worry Outdoor Supply. I won't bother you all again ever with my patronage. I'm sorry.

Was in search of a metal 33" inch tomato basket for a plant that we had grown inside but now…read moreneeded to be planted outdoors in our yard. Initially I was going to go to a local Ace Hardware but soon learned many locations did not have it in stock. As it happened, I was in the area and stopped by OS in Millbrae where they had several baskets of which I selected the 42" which was actually the size that I really needed. Great service by the employee who was working in the paint area as initially I could not locate the item and he provided specific directions.Thank you OS for my $6 purchase.

Great store, has everything! Helpful knowledgeable staff. Great at giving suggestions and…read moreanswering questions. Will help you load your big items, if needed.. this store has a well stocked screws and bolts and parts and glue/ adhesive section too. Kids toys are here - the good well built, fun kind! Also Chain by the foot, plastic, metal. Great place!

Ace Hardware in Pacifica is the perfect little neighborhood hardware store. They seem to have just…read moreabout everything I ever need, and the return policy is very reasonable. Every time I walk in, someone immediately asks if I need help, and the staff are genuinely eager to assist. The owner has personally helped me troubleshoot a few home issues and walked me through how to properly install parts once I got home- that kind of service is rare and incredibly appreciated. Prices are fair for the area, especially considering the convenience and the level of customer support you get. Overall, a fantastic local hardware store that makes every visit easy and stress-free. Highly recommend.

Writing this review solely for Daniel, the manager on shift when we came in. We were waiting for…read more10-15 min for someone to help us in the paint department and Daniel saw and came over and told us he would mix our paint himself. He had good insight on the type of paint we should purchase and we walked away very happy customers. Daniel is terrific! Thanks.

I've been shopping at this Lowe's for at least 20 years now and while I can't really say that it's…read moreever been an enjoyable experience it did, at one time, get the overall job done. Since the 2019 lockdowns the current manager seems to be hell-bent on making it the most miserable place to shop on Earth. All the cashiers are gone. Now there are just an array of self checkout kiosks and at least 8 of them are closed at all times just to make sure that you still have to stand in a ridiculous line while some old woman looks over your shoulder to upsell you on a rewards membership. Item doesn't scan? Welp. You'll just get to stand there for half an hour while somebody figures out what to do about it. Need to push a large cart full of drainage pipes to one of those three open self-checkout kiosks? Well surprise, idiot. Mr. Manager Man has decided to put giant display racks in the middle of every aisle making that completely impossible under the best of circumstances. 99% of the time there will also be a waddling gaggle of morbidly obese people obstructing whatever's left of the aisle because they want to look at the moose scented candles or whatever stupid bullshit they're carrying for no apparent reason. Need to find a particular electrical or plumbing fitting? Too bad. Every single box has had its contents thoroughly shuffled with every other box in the store so there's absolutely no chance the fitting you need is anywhere near where it's supposed to be. Asking anyone where they put them just gets you a stoned "Uh, like... What?" from the random idiot wandering around. Entire aisles will be cordoned off for the entire day because someone eventually plans on restocking something. They're not stocking it now and they won't be stocking it in the next hour but it's closed. If you dare walk down it anyway a pimply kid will yell at you and that's like really threatening or something. Just in case you haven't been run off yet, there's also an obnoxiously beeping inventory robot ramming into you from behind and a scam artist from some solar incentive sales ponzi scheme following up shortly thereafter. He got his job on the TikTok. Given what an unbelievable hassle it is just to set foot in this place, you might think that you'll be clever and order whatever you need on their website so they have to go burrowing through their own randomized inventory piles but you'll be screwed there, too, because the website automatically reloads itself at least a dozen times so the search field clears itself out and is absolutely worthless. The actual order pickup process is also every bit as time consuming as it involves a stoner doofus reading numbers on a tag to find your order. The manager needs to be removed so things can get back to their usual degree of mediocrity.

the person at the counter was just unfriendly and arrogant. I would never go back here. the only…read morereason i went there bcos my contractor send me. They gave me wrong part and then refuse to accept return with a ridiculous excuse. hopefully never see this store again.

Sadly they do not allow retail customers any longer. If you do not have a contractors license…read more(whether it be yours or your contractor) then you might as well turn around and go to HD or Lowes because they will not sell to you.

sigh I try to shop…read moreat independents as much as I can and am willing to pay more for that "priviledge." In the past things have gone well with SSF Lumber. I went to get the same deck screws that I had purchased here last year and they no longer have that one, which is fine. What is not fine is when I wanted to ask the clerk about it. First there was only one person working that morning and while I am nearly certain that he was on a work call he did not acknowledge that I was there waiting. Another customer in front of me gave up and left merchandise on the counter and split. Another man was behind the counter-off duty? a friend of the employee? So I confirmed that they do not carry that brand anymore and I too split-for the big box store.

Great store with reasonable prices from a local small business. I was looking for a place to have…read moresome keys made and was surprised to see how much they cost at Home Depot and Ace Hardware. I went to south city lumber and they made my keys for half the price of the other places. I recommend them for sure!

Very nice and welcoming guys. Offered a great price and recommended a solid solution.read more

I see they have great reviews online and based on that we called them to help with our garage door…read moreremote that was not working and a bathroom door handle- they are nice and friendly, but gave me very expensive quote, I paid them $200 but ended up just ordering the remote for $20 on amazon and installing myself as they gave a follow up quote of another $150. So something I got done in $20 was $350 from them. Also they said they will call me to fix the bathroom door lock which was not an emergency, it has been three months no call back to me. The person who picks phone when you call back said to call them back at 9 am or 5 pm when Mr Vern is there, why cannot he tell Mr Vern to call me back? Poor service and would not use again and would not recommend.