The Customer Service went above and beyond today to help me with the return and I really appreciate the extra effort!!! I received so much kindness today and I gotta say... I really appreciate businesses that take good care of their customers!!!! read more

I've been shopping at this Lowe's for at least 20 years now and while I can't really say that it's ever been an enjoyable experience it did, at one time, get the overall job done. Since the 2019 lockdowns the current manager seems to be hell-bent on making it the most miserable place to shop on Earth. All the cashiers are gone. Now there are just an array of self checkout kiosks and at least 8 of them are closed at all times just to make sure that you still have to stand in a ridiculous line while some old woman looks over your shoulder to upsell you on a rewards membership. Item doesn't scan? Welp. You'll just get to stand there for half an hour while somebody figures out what to do about it. Need to push a large cart full of drainage pipes to one of those three open self-checkout kiosks? Well surprise, idiot. Mr. Manager Man has decided to put giant display racks in the middle of every aisle making that completely impossible under the best of circumstances. 99% of the time there will also be a waddling gaggle of morbidly obese people obstructing whatever's left of the aisle because they want to look at the moose scented candles or whatever stupid bullshit they're carrying for no apparent reason. Need to find a particular electrical or plumbing fitting? Too bad. Every single box has had its contents thoroughly shuffled with every other box in the store so there's absolutely no chance the fitting you need is anywhere near where it's supposed to be. Asking anyone where they put them just gets you a stoned "Uh, like... What?" from the random idiot wandering around. Entire aisles will be cordoned off for the entire day because someone eventually plans on restocking something. They're not stocking it now and they won't be stocking it in the next hour but it's closed. If you dare walk down it anyway a pimply kid will yell at you and that's like really threatening or something. Just in case you haven't been run off yet, there's also an obnoxiously beeping inventory robot ramming into you from behind and a scam artist from some solar incentive sales ponzi scheme following up shortly thereafter. He got his job on the TikTok. Given what an unbelievable hassle it is just to set foot in this place, you might think that you'll be clever and order whatever you need on their website so they have to go burrowing through their own randomized inventory piles but you'll be screwed there, too, because the website automatically reloads itself at least a dozen times so the search field clears itself out and is absolutely worthless. The actual order pickup process is also every bit as time consuming as it involves a stoner doofus reading numbers on a tag to find your order. The manager needs to be removed so things can get back to their usual degree of mediocrity. read more

I wish I could give zero stars because that's what they've earned. God forbid you call the number and get stuck in AI assistant jail. I purchased a washer and dryer with two pedestals. When they arrived to install they only had one. After spending an hour on hold they insisted I come to the store to resolve this issue. The dryer never worked and Lowe's refuses to help me. When I asked to speak to a manger I spent another hour on hold and gave up. Going to the store didn't help me resolve my issue either. Customer service at Lowe's is ZERO. read more

Greetings to all, this review is for the items l have purchased and the service: This location has a good amount of parking with enough disabled parking spaces for the average consumer. B The selections that they carry at best are marginal, but will get the job done no matter the task, providing that they have your needed items in stock. C+ The value that you get from your items is comparable to the other hardware outlets in our area, so this is a good thing. C+ The Service is another topic that I just can't keep harping on, the more Quality staff that you have, the better customer experience you put out. C For the most part, the items that l have purchased over the past years have lasted as long as the other outlets items; so in overall comparison this location is a solid C+ With room to always get better. read more

Lowe's Home Improvement - Just some random items that I purchased recently that work well - Hardware Stores Near Me - San Bruno, California

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The Lawn&Garden section is HUGE with soil&landscape-chipping, decorative rocks for garden beds/pathways; Bricks, Pavers, Sand and all sorts of color bursting toughies for less watering and more attractive garden spaces. Great Service from the Wisdom Of Dave at check-out, to Steven&Kim&Sonny with practical and money saving tips for upgrading your front&backyard. They have MONROVIA trees, shrubs, and flowering potted plants ready to get in the ground and improve your FMV (Fair Market Value) $$$ a little investment can go a long way. read more

Lowe's Home Improvement - Plenty of Raven's overhead in the Garden Department! GONK! - Hardware Stores Near Me - San Bruno, California

I came here because my dishwasher broke. I looked around and wanted a particular brand. The associate led me to his computer where we looked for it. The prices range dramatically. I said I had a certain budget. We looked and compared features. He said he'd order the one I picked as it wasn't on display in the store. I'm still waiting for an update when it would be delivered and installed. When you add deliver, taxes, install and hoses etc, it adds up. read more

Lowe's sold me a defective product and they will not refund it. I purchased a toilet seat. I opened the package and found it is missing one part. They will not take it back because it is opened and possibly contaminated. Seriously? I will never shop here again. read more

Lowe's stores are always cleaner and more organized than Home Depot, and way easier to find staff to help you. Returns are easier too because the line is much shorter than at Home Depot. Lowe's is a more consumer friendly store, which is a nice change of pace. One less than ideal thing is sometimes they have a roving solar salesperson who is friendly but would prefer not to be solicited while shopping. Lowe's stores tend to be less conveniently located but this San Bruno one is right off 380 and easy to get to. read more

I am currently managing a multi-phase home remodel here in Pacifica and reached out to this Lowe's location to handle our kitchen cabinetry. The experience with their kitchen designer, John Kim, was completely unacceptable from start to finish. ​The timeline of events speaks for itself: ​Initial Contact: John asked for my kitchen measurements. I provided them promptly, and he confirmed receipt, stating he would get back to me. ​The Ghosting: Five days passed with no contact. I sent a follow-up email and called repeatedly with zero response. ​Forced Escalation: I had to physically drive to the store to get anyone to speak with me and set up an appointment. During this visit, staff hyped up John as an "award-winning" designer. ​Queue Bumping: When I finally met with John today, he admitted he intentionally bumped me down his queue without notifying me. His justification was that our project timeline is three months out, so he prioritized customers who "needed cabinets next week." Penalizing a customer for responsible, long-term planning is a terrible business practice. ​Refusal to Design: The absolute breaking point was his refusal to actually do his job. First, he asked me to provide a competitor's finished design for him to copy. When I didn't have one, he demanded a detailed layout from our contractor. I pointed out that if our contractor was doing the design work, we wouldn't need him. His actual excuse for demanding a pre-made layout was that otherwise, we might ask for "100 redesigns." ​If this is what Lowe's considers "award-winning" service, I highly recommend going elsewhere. We are taking our project to a dedicated cabinet supplier who actually understands basic communication and professional design standards. read more

Used to be a huge fan of Lowe's and truly believed they offered good deals on quality products. Until today. If you've read my reviews, anywhere, regarding Sunrun, you'd know how I feel about them as a horrible, unethical company. They set customers up so that batteries they pay for only service the grid and call that correct. Over the last five years of being their customer, I can honestly say, we've thrown away at least $10k because they have us set up to fully drain our batteries to the grid at 5:00pm (only to turn around and buy power an hour later) everyday and then NOT set up to keep our power on when the grid goes dark. Again, Sunrun openly calls this the correct set up of a system they install. OK...back to Lowe's. The reason I no longer believe Lowe's has their customers best interest at hand is because when I walked into the store today, I found a Sunrun rep with a booth selling to unsuspecting homeowners. In other words, Lowe's is allowing Sunrun to victimize their customers. I only hope their rep has a horrible sales day!!! Every day!!! read more

Lowe's Home Improvement - A simple shot of the front of the store. - Hardware Stores Near Me - San Bruno, California

SEVERAL ERRORS, poor customer communication, extremely dissatisfied with follow up and delivery! I am unable to give any more than ONE STAR to Lowes window shade department! read more

Está vendiendo manzanas robadas en el estacionamiento. Stolen apples right from the Lucky's and he's grabbing peoples' credit cards with a pocket POS Terminal, wow ! And when I went into Lowe's, Lowe's Commercial Customer Support informed me and the Manager inside that this is normal, okay and acceptable behavior by Lowe's Contractors soliciting work on Lowe's Property. And guess what, my mom still gave him her credit card. $20,000 stolen in 15 minutes and all her bank accounts locked down. Thank you Lowe's for allowing such people on your property. ice.gov/webform/ice-tip-form read more

Lowe's Home Improvement - These guys work out of unmarked panel vans and have pocket POS Terminals that steal credit card info. Most of the fruit is stolen too. - Hardware Stores Near Me - San Bruno, California

Some employees very helpful, some not so much. Sorry for the bother but where might I find xyz read more

Lowe's Home Improvement - Hardware Stores Near Me - San Bruno, California

This is our local Home Improvement store. While we don't come too often, I've been to this location a handful of times over the last decade. Parking is usually pretty easy, as they share a large lot with the Lucky. For the most part, they have a pretty standard selection of home improvement departments and goods. Everything from tools, to appliances, to various materials and supplies. The prices seem to be reasonable; I haven't noticed anything being substantially overpriced. The staff is mostly friendly, with the occasional person going above and beyond, and the occasional person not having a great day. We also like coming here for their garden center! They have a solid selection of plants, flowers, and gardening accessories. We very much look forward to our trips to Lowe's, especially when we're looking for garden additions! read more

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They have 8 self check out stations, on this past Sunday only 4 were open and no human regular cashier station, the little lady employee in the bright native garb costume was quite curt and self important and not helpful, especially when there was nearly 7 people online waiting for 4 self check out stations, I was buying their products but yet I was doing their job, I had the privilege of spending my money at their store, also not very Veteran friendly even with their posters displayed, that was a surprise. read more

Ordered something online and just kept forgetting to pick it up. Finally, got an email that my items were picked up so the $30 charge went through on my debit card. Had to go in to get the refund. This is not ok read more

I won't bore you with the details, but suffice to say that I have been battling to get my refund for a cash purchase of an item I returned for two weeks. 7 phone calls to customer service and 3 visits to Lowe's in San Bruno. I was told a different story each and every time. Yes, I had the receipt and yes they received the item that I had purchased but they refuse to give me cash back. shame on them Update: Ben, the assistant manager finally helped us get our money back. The only one of so many people I spoke to who actually did his job. read more

I'm disappointed with this store's handling of Craftsman's lifetime warranty. Despite selling Craftsman products, they refuse to honor the warranty without a receipt--even for hand tools that should qualify without question. Honestly, who keeps a receipt for something they bought 8-10 years ago? Since Craftsman reimburses them for warranty claims, there's no reason to make this process difficult for customers. This seems more like a management issue than a policy one. Poor training and lack of customer service make simple resolutions needlessly frustrating. A store that sells a product should stand behind it, and this location clearly falls short. read more

Great garden area, helpful staff, easy check out IN the garden area rather than lugging your selections inside the store! A beautiful sunny time now to spend some time in the garden!! Blooming plants will perk up any spot! Great selection of plants at Lowes. Each is clearly labeled with 1-6 to help you get the sun-lovers and shade plants in the right spot. They also have hard-scape pavers : bricks etc. and pots here, read more

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Pre-ordering and picking up purchases used to be simple and fast. Lowe's new system is unacceptable; customers are left on their own to navigate poor instructions. Average wait time was close to 10min a customer. No one ever looking at my ID. So typical of the 21st Century's ever diminishing customer service. read more

Multiple employees standing around. One register open. Been in line 20 mins already. Don't shop here if you value your time. Lumber department is all bad. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Bruno, California

I had excellent service even when the wrong dishwasher was ordered by mistake The sales associate quickly and efficiently corrected the situation. I do wish I could expedite the delivery, however. read more

Customer service sucks here like big time I have to watch YouTube before I go there even pressing the button to get help blows

Cut pipe station. Wanted to spend $50 on a 10' abs pipe but they wouldn't cut it. Not on the radial saw or by hand but they offered to sell me a saw So I left went to Home Depot and cut my own pipe with "their" saw. Honestly Home Depot is way better than the blue low s. Don't bother going in head to a Home Depot Ps I have a saw at home but couldn't fit a 10' pipe in my car. Their loss. read more

Looking soley at the number of stars this Lowe's has, you would think you were entering one of the circles of hell by going here. However, in reading a few of them, it seems that some of the common issues are: 1. Trouble getting a hold of someone on the phone 2. Trouble with appliance deliveries to homes 3. Trouble with appliance pick-up from homes None of these typically apply to me, and if they don't apply to you, keep reading: I often order items on Lowes.com and set it for in-store pick-up. I've done this several times, and never had a problem: the pick-up counter was staffed and responsive, and I've gotten my items with no issues. This has ranged from smaller items like spray bottles, to larger ones like skylights. Walking around for items has also been no problem at all. Lowe's prices are good, pretty much the same as Home Depot, so at times it's a matter of seeing which store has what I need in stock, and going to that store. read more

Several opportunities for customer service to improve at the store. If you're just coming in to do very very small projects or just a couple items and don't need anyone's help, you'll likely be fine. However, with large purchases and heavy items, they don't assist with hauling out to the vehicle + they take forever get management over when you request management support to resolve issues. Help is almost completely non-existent in the gardening section, as they only have one staff member at the cash register who is expected to handle the entire department. Prices here are decent, but I just really wish that customer service was a lot better. read more

They're doing something for children workshop is an excellent excellent idea it gives children confidence in themselves and believing in the self to be creative and so I commend them I recommend them and thumbs up on what they do for the public especially for the children that needs confidence in themselves in the future because our future are the children I thank them Lowe's mentoring the children to encourage them motivating them to become somebody already in such a young age because the children are the future our future creative designers and technology so this is an excellent idea I just learned about it and watch children put on their apron it's parade something so beautiful read more

Waited 15 minutes for an associate after it was requested via intercom. Never showed up. There was more employees outside putting together bbq grills than associates inside. Never had this issue at Home Depot read more

Nice size store that at least had what I wanted, a decent Plunger ! As for the store, easy parking, spacious, and it appeared to be well stocked. Lowe's also has a large garden center, and decent holiday offering. As for my shop, I just wanted a well made Rubber Plunger which in this case is made by Korky, the store was stocked with what I wanted to buy so yea I was happy. Why 3 stars, easy answer my shop was basic and my checkout was done by myself. I'd consider a higher rating if my needs had been more complex. read more

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I love this hardware store. Many employees are on the floor and they're friendly, it is well-stocked, brightly lit, and calm. The parking lot is enormous and there is a grocery store next door. Very convenient. read more

Lowe's Home Improvement - Christmas tree - Hardware Stores Near Me - San Bruno, California

They have a great selection of plants!! The clearance section is always fun to browse! Got an elephant ear plant and it's thriving and makes me so happy! I hope you find your plant baby here!! My favorite nursery!! I also got my hardwood floor panels here. They had the best value and selection and I've been researching. read more

Potting Mix and Gardening Soils are on sale now til September 7th. I bought a few bags and also got some beautiful flowers. It just only $3.48 per pot. So beautiful, colorful and cute little flowers. This Lowe's Garden Department is very organized and the staff is friendly. Best deal eva!!! read more

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ordred 3 things online. only one got delivered. it has been 1.5 weeks. No reply. unacceptable for me to constantly chase them. absolultely NO customer service. Chatted online but useless since tied up at store level. what the hell, lowes use to be good. Thank god there is home depot. As of now still not resolved. case # 71902396 This is not a difficult case. Just lact of trying is obvious. I have pic of the partial delivery sent to me by the incompentent delivery person and ring footage to boot. Good god, does any working there care about anything? I guess not. read more

DO NOT USE FOR CONTRACTOR/TIME-SENSITIVE DELIVERIES - 1 Star We placed two orders on 11/21/24 for construction supplies. Both were complete failures that cost us thousands in contractor delays. Order 1 from San Bruno (12/1 delivery): Never arrived. No notification. After hours on hold, learned they never picked the order. Rescheduled for 12/3 AFTER contractors arrived, costing us $$$ in idle labor. Delayed again, we cancelled and went to Home Depot. Manager Mark never returned our call. Order 2 from Concord (12/4 delivery): Called 4 times on 12/3 (30min+ waits) to confirm it was ready - told "call back" every time. Not staged until 9PM. Despite confirmed 11AM-3PM window, delivery truck skipped us and "went home" at 9PM. Lost another day of contractor work. Went to Golden State Lumber. 10+ hours wasted on hold. Staff passed responsibility instead of solving problems. Two failed deliveries in one week. If you have contractors waiting or deadlines, go to Home Depot or a local lumber yard. Lowe's cannot be trusted for reliable delivery. read more

Update: so far more than 2 weeks passed I have not heard from the them yet after writing to that specific email. So I think I am not able to get my $99 back. :( I ended up getting a washer from Home Depot. It took me 5 minutes to place the order and they shipped it on time, got it installed within 20 minutes. Today I am going to the Lowe's San Bruno store to return the accessories -- since i have no use of them and let's see if I am able to get the $50 haul away fee refunded as well. read more

DON'T GO THROUGH LOWE'S OR HOME DEPOT FOR A BATH REMODEL! I got a call after I scheduled an appointment for an estimate and I described the job to a guy named Monsignor, to remove and replace a bathtub, and he quoted me $23K after which I said ummm, no thank you. I didn't realize he was from Re-Bath and he never asked if he should cancel the appointment, no one from Re-Bath called either. Meanwhile, I submitted an online request with Home Depot, and guess who they use...Re-Bath!! An entire day was wasted. Lowe's and Home Depot need to rethink how to service their customers because Re-Bath is giving them a bad name. read more

I'm writing to express my disappointment with the service we received at Lowe's today. As a long-time customer who has purchased most of our rental property needs here, I expected better support. We spoke with Bob, the manager, regarding a return, but unfortunately, he was not helpful with any resolutions or guidance and was quite rude. This experience was unexpected and uncalled for. Given this situation, I will be taking my business to Home Depot moving forward and advising all friends/Contractors the same. read more

Watching the team here work is like watching a public works crew filling a pothole. Inefficient as all hell; burning dumpster fire. To the lady working self checkout today, you were literally a body that did not provide any value. A robot would do a better job, 100%. You say, "Just go to customer service." like that's a minor ask. That's a long wait to have a conversation with a low effort employee that won't listen to or try to understand my concern. A visit to customer service at Lowe's is how you test your patience. read more

Tony, Tony, Tony! I didn't know how popular he was until I met him and spoke about him later to everyone who already knew him! Wow, Lowes need to pay him double for the amazing service he provides. He loooooooooves gardening and will give you simple ideas and tips to beautify your garden. I didn't like these geranium flowers but he convinced me to mix the colors and I'm so glad. They are pretty! Thanks Tony! read more

Lowe's Home Improvement - Hardware Stores Near Me - San Bruno, California

DO NOT PURCHASE A PRODUCT WARRANTY FROM LOWES! Our refrigerator, still under the Lowe's Protection Plan, has been out of operation for over 2 weeks. Trying to get information on when it will be fixed results in a telephone run-around. The parts ordered by their service agency, Ekectrolux, have arrived. They originally gave us a repair visit date of next Monday. Now it appears that they never scheduled the 3 hours needed to do the repair. We still don't know when it will be repaired, but just learned that we should have a repair tech here on Monday (3 days from today). We'll see what happens Monday. read more