I love Mexican food and am not super picky. Ew, just no. Filthy. Gross. Please, for your own sake, do not go there.

Moes has really went downhill in the last few years. We haven't ate there in a while and were surprised at the lack of options compared to what they used to have. We both got Steak Burritos with cilantro rice and black beans. My wife added guacamole and I added queso. They only have shredded cheese, pico, jalapeño(fresh or pickled) onions and lettuce. No more just tomato, cucumber, chopped cilantro. The cilantro rice is no whereas good as it used to be. The burritos seem a lot smaller than they used to be as well. The chips are not like they used to be either. Maybe since I was so disappointed in the burrito I might be imagining them being different, not just the bag change but the taste. Moe's was one of my favorite places but now I don't think I'll go back. The staff were very friendly and the welcoming "Welcome to Moe's" was said loud and proud when we walked in. The location was clean and almost completely empty. The salsa bar was also not as full as I remember. It's not been that long... read more

I don't know why this gets such bad reviews. The service here is always good and the food is excellent! It's also pretty chill and I like that we can just get our food and then sit down whenever without feeling pressured. read more

Good food, but I hate the forced heartiness and the corporate-mandated "greetings." I'm sure the workers hate having to do that schtick, too. read more

I am not sure why this place had such bad reviews! I ordered nachos off the Moe's app, it was a pretty easy process. I got there grabbed my sauces and my food relatively quick. The service was welcoming and nice. it was very clean and we put together and they were in stocked with everything. I'll definitely stop by again. read more

Moe's Southwest Grill - Nachos - Tex-Mex Near Me - Big Flats, New York

not sure what this business chain is set out to achieve, but I ignored the plethora of 1-star reviews to stop by for a quick bite. I was quick to understand on the initial conversation with staff what was going on. Charged for double meat even though I did not request said item, and received a complimentary free hair in my food from what seems to be some sort of prison-reform convict program to assimilate ex-cons into civilization. skip it read more

People be sick in the head be leaving one star review for that place , they don't know nun about food , i can understand it's not undercook rubber . Best place to get food in Elmira , food , services is a 10/10 . read more

This location is terrible. Moe chips, please! Second time I've gone in to order a bowl of queso and chips for the fam and left with maybe 2 small handfuls of chips. This time, they also plopped the bowl of queso into the bag and crushed all of the chips. Food prep area is always dirty. If you have time to lean, you have time to clean! I thought last time might have been a fluke, but twice in a row? Won't be stepping foot inside this location again. read more

Moe's Southwest Grill - Tex-Mex Near Me - Big Flats, New York

I absolutely love Moe's, just not this one!! The employees are all rude and I'm sorry to say this but their hygiene and appearance is not up to standards. While they were making my burrito, they were talking about having a 3-way with another employee. I would rather drive 30 minutes to Ithaca than eat at the Horseheads Moe's. read more

Don't know what in the food ind but no hair nets or beard nets just sweat dripping into the open food is sad

Horrible Dirty Staff clothing dirty and unkept. No Hair nets on head or beard. Staff acted like they hated their job and the customers. A food inspector would close the place down read more

I put one star because I ordered ahead and yet there was people that came in the restaurant behind me. They got their food before me waiting in line like just going through the regular line so my advice to anybody is don't order online because you'll be waiting longer than you would be if you would just go and walk through the line because this restaurant does not know how to prioritize their to go orders with the customers that they have in the store The only person who helped me was the manager and that was because he seen me pacing back-and-forth getting irritated. You guys need to learn how to prioritize the people that walk in the door separately from the people that order their food to go online or even call to order it pretty much we have a spot in line even if we're not standing in it which means we should be treated as though we are in that line not when you get a chance to get to me and honestly you probably would've forgot about me if I would've sat down, you guys need to learn how to prioritize your customers better. read more

Moe's Southwest Grill - The chicken is hard but atleast it's warm the birria taco meat was cold very different flavor than normal birria tacos waste of money - Tex-Mex Near Me - Big Flats, New York

The newest addition in food to the area after Popeyes showed up and I could not be more excited for a Moe's!! Who doesn't love Mexican style food that is quick and easy? Crazy people, that's who. It's new, it's clean.. already doing well in my book. They still have some kinks here and there to work out I'm sure, but the overall vibe is upbeat and ready for good eats. They greet you when you come in and you feel like framily (that's friends+family for you noobs). I love ordering the quesadillas, veggie for me and chicken for him. We get a nice cup of queso to go with our free chips and it's totally worth it. It's my favorite thing about this place, cheese dip! There's a ton to choose from on the menu and the burritos as stuffed to the max. I suggest you not eating this and driving, may cause complications. You can have meat eaters love it and veggie lovers, veggies and tofu! The staff is very friendly which is always a plus. Welcome to Moe's! Go check it out my friends. read more

Moe's Southwest Grill - so new and clean! - Tex-Mex Near Me - Big Flats, New York

The food was prepared pretty quickly. It was so yummy but definitely a lot of food. I had to eat it later on. The price wasn't bad either. All around good. read more

I ordered food off of Doordash for myself and my coworker. In the plastic bag with my name on it, they put my burrito, but didn't put my coworkers burrito or my $3 queso, and instead put someone else's quesadilla (with their name on it), and a cup of sour cream instead of queso. We tried to call to tell them someone was messing up people's food, and you get the automated line saying to "Press 1 to contact the restaurant", but when you press 1, the automated message just starts over again and you can't get through to the restaurant at all. I had a similar experience before, but in that case I still got all of my food, they just put someone else's whole order in the bag with mine. So apparently someone who works there is not paying any attention whatsoever when they bag anything. read more

the employees have horrible attitudes, zero professionalism and need to take a customer service refresher. more importantly----there is an employee hygiene and sanitation issue at this location and i refused to take my order and left the store after i watched staff make my food without observing basic food service hygiene that made me very fearful to imagine what they were doing behind the scenes. read more

Just had the worst possible experience. We went in to get 4 meals. They ran out of steak and barely put any on the 1 meal they did make. Like I'm talking collectively 6 pieces of steak lol. Then when we were about to order more. We asked how long it would be and she said "it's frozen" I said oh okay so how long? And she just kept saying it was frozen. So I was like well okay. My sister in law paid but we immediately went next store to Charley's because it was so gross. Why would you not me prepare? It was so dirty in there. Beans were crusted over. Just a god awful experience. DO NOT GO HERE. read more

I have been to Chipotle many times but this was my first at Moe's and I am a fan The place It is a pretty nice building plenty of seating and clean bathrooms! When you walk in it basically snakes around the line once you walk in the door so no wondering where to go to order. The food I had a beef burrito and I was happy to see they dont skimp on how much they put in the burrito that thing was stuffed full! Everything tasted pretty similar to Chipotle which is a good thing. Also they come with warm chips which is a big plus. The verdict I would highly recommend this place if you like Chipotle you will like this place. Great value for your money! read more

I used to love going here when they first opened. They always had what was on the menu. In the past year every time I went there I had to ask for salsa for my chips. At times I never got my Queso sides. They also would be out of steak and would serve a half portion.. One day they were out of salsa and I asked the girl working there if they were under new management because I have noticed the the other friendly workers weren't there the past few times I was there. She said yes. I replied to her and said they're horrible. That explains everything. Plus the workers go outside next to the entrance to smoke cigarettes. It sucks because it can be good. read more

This place is so stingy . I order this place through DoorDash and they give you the minimum of meat u order. Today it got worse. I ordered the Adobe Chicken with Double meat & I literally received a bowl with 4 of the smallest pieces of chicken. I literally received a rice bowl. I paid over $20 for that. read more

So, the chicken was so old it was the color of beef and the texture of jerky. The pork looked like 3 day old spaghetti, the serving/prep bar was covered in old food from the entire days prepping. Really concerned with this places cleanliness, as we were leaving I watched an employee clean the too of a table off with the BROOM, and yes the same one he just swept the floors with. read more

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Wow! This is my second time to Moe's and it has impressed again. I was blown away the first time by the taste and quality of the food. Very much like Chipotle, except this place gives you chips and salsa for free. It does have a tofu option along with regular meat. The chicken was fantastic and I recommend the queso cheese dipping sauce. Around 10$ per person. 10/10 read more

walked in 85degrees inside, out of black beans and no. salsa to go with the chips I paid extra for . told them there was no napkins. Dude told me there was paper towels in the bathroom, really ? i saw a big brown roll of brown paper towels I set next to the empty napkin dispensers . Felt bad for the nice people working there . They were wonderful! read more

I haven't even paid for my order yet and already know I won't be back. The staff all look absolutely miserable. Obviously no one wants to be here and it feels like they wish their customers weren't here either. read more

They dripped the steam-table water from underneath the veggies (with debris floating in it) into my burrito, twice, right in front of me. I am not confrontational so I just paid for it and threw it away as soon as I left. Not a cool first experience at a Moe's. I won't ever be eating at any of them ever again. read more

Matthew (the shift manager I think) was extremely kind and helpful when I had an incorrect order. highly recommend this place great food for good price and kind customer service. 10/10 read more

Horrible customer service. My three teenage sons went to get dinner. One employee put guacamole on one sons burrito and my son said he didn't want it so they scooped it off and served it to my son. Then after ringing out my kids and sending them on their way they got home and realized half their order was not there. I called and told a man whom I later found out was the manager. He told me "ok come back and get it". Ok sure. No problem. Cuz that's what I want to do. Then when we did they had it sitting there from the time we made the phone call. So it was cold. I then called the store again and the manager was less than apologetic. Worst customer service ever. Will drive to Ithaca for a better burrito. And better service!!! read more

Had an amazing first experience! The staff was kind and felt like they truly wanted to make the experience great. The food tasted delicious and fresh. I would 100% recommend someone else to go. read more

This place is SO good to eat for dinner or lunch! The only thing that's not good about this place, is the one lady who works behind the counter. She has black-ish hair and looks kinda-older. She has an attitude to people and snickered at my order. But, chips and Guac are so good, Also the chips and queso! 10/10 recommend! read more

I travel around alot for work and usually try and hit Moe's on Mondays for double points. I've been to many locations. Some good, some bad. This location definitely stands out from many. It is clean, ingredients were hot and fresh, staff was friendly. I ate here 2 days in a row and I am not ashamed whatsoever. read more

The dirtiest Moe's I have been to. The trash was overflowing. The salsa bar had salsa spilled all over it and and all of the unoccupied tables were a mess! I had to get napkins, wet them and wipe one off for us. Take some pride in the appearance of your store read more

worst customer service i have ever experienced. i hope who ever owns this locations, steps up and re-trains their staff on customer service. beyond disappointed!!!!! read more

You are better off going to the taco bell across the street. This place is disgusting. My food was cold by the time I got it since the service is neither quick or/and their food bar is not hot enough. It is also disgusting when I saw at least one if not two people switching and handling food without gloves. There was also 3 people in the food zone with long hair and no hats or hair nets. I will not be dining here again. read more

i am obsessed with there chips and queso. service is very good the only thing about this location is workers sit outside and smoke. and most of the workers smell like smoke also. the bathroom smells not the greatest but other than those few things i absolutely love it there read more

My order was actually a to-go order that wasn't completed when we got there, we were actually told they didn't even get the order. One of the girls making the food had the order slip and I went down the line with her to make it (as suggested by the person checking orders/cashing out) she literally forgot to put the chicken in my salad I had to stop her and tell her I ordered chicken it was right on the slip. The overall experience was rediculous I couldn't understand why they would say they didn't get an order and then miraculously find it. They made me feel like it was something I did wrong when I've ordered online several other times from the location where I used to live and never had this issue. The food itself was also not very good. I went in to "pick up" the order at 6:40 when it was supposed to be done and didn't leave until 7. Don't waste your time with this place, poor quality food and horrible customer service. Very disappointed read more