Not at all what they used to be compared to 6+ years ago. Everything is made incorrectly. *Pico is JUST tomatoes *rosted corn pico is JUST corn *chips are BURNT * they cant roll a burrito!!! WTF? ( ITS A BALL) LOL * guacamole was BROWN! The employees dont know moes standards on making their items clearly. Service was HORRIBLE. They don't drain the beans so, nachos are soggy burritos are soggy. * The floors are STICKY ( had to rinse my family's shoes) * Tables are dirty * Counter and grills are a mess. * EMPLOYEES CLOTHES ARE FILTHY WHAT HAPPENED HERE???!! read more

Absolutely terrible place. The service here is horrendous. I get better service at McDonald's. The manager is a sorry piece of shit who very clearly hates her life and wants to project it onto the guests. Has not smiled once. She was extremely rude. Had no patience when we had a question about ordering. The manager Charged double for a full regular scoop of guac, mind you the guac is old and brown and she refused to get a new container. She answered with "they all look like that". The rice is hard as a rock and the food has absolutely no flavor. The manager and the worker have no customer service skills and on top of that they look disgusting and not clean. I am scared to eat this food. I will never be back to a Moes read more

This restaurant should be inspected by the health department. The food looks dried up and old. Wanted to order the beef tacos but the hard crust which the employee stirred up did not look to temperature or edible. I then tried to order the chicken quesadilla which wasn't much better, it appeared old and at the bottom of the container. Beans dried up and unappetizing. Not to mention the person making my quesadilla had no clue what was supposed to be included. At that point I cancelled my order. This is the last time I will ever go to this dirty, disgusting establishment. Definitely do not recommend , if I could give it a zero that would be more accurate than even one star. read more

Was feeling more haven't had it in a while, pulled up after 11 on a Friday the doors were still locked with employees inside. Boooo drove over here just for it. read more

It was my FIRST EVER experience with this restaurant, after hearing RAVING reviews about their "Large and Fantastic " food... and sadly, it looks like it'll be my LAST experience as well. I ordered 2- $13.99 burritos, that ended up being smaller than Taco Bell's burritos and cold. I ordered 1 each of the 2-pc and 3-pc crunchy tacos meals, that ended up being cold, greasy, tasteless and mushy. They were literally falling apart before I could even pick them up. And I ordered a quesadilla, that was just cold and not very tasty. Oh, and a $3.98 side of queso... that came in a teeny plastic container, that most restaurants use for ketchup, mayo, and/or hot sauce... NOT a $4. side of queso. All in all, I WAAAY OVERPAID by $80.00+ for this horrible food... that I am so seriously disappointed in. I'd have gotten better food from Taco Bell, especially for the amount of money I paid out, for what I THOUGHT was going to be decent food. If I could give ZERO stars, I would, in a split second! read more

Moe's Southwest Grill - 2 cold, crispy (gross and mushy) tacos with a side of queso. - Tex-Mex Near Me - Winter Haven, Florida

Food is good but I just went in and it looked good when I went to order the lady sounded rude and was rushing me and didn't give me time to think about my order read more

I don't give many 5stars by I was impressed with great service and the willingness to help customers. I don't get kind of service from fast food. They were so nice. Thank you for making this experience so pleasant. read more

Moe's Southwest Grill - Inside - Tex-Mex Near Me - Winter Haven, Florida

Went here some time ago and it was great, highly recommended to anyone hungry for a burrito

Gotta go to Moe's, I usually stay away from "fast food" Mexican food because I'm more of a Authentic Mexican food kind of person However, Moe's stole my heart. I was surprised to find there grilled steak salad tasteful, light, and hearty. Customer service was really on point as well. I hate being the first customers in the door, I always feel like you won't get the best service seeing how they are still setting up and now have to wait on you. They however were super friendly, and very generous with the servings Let's not forget the best part free chips and salsa read more

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Poor customer service... I work across the street and walked over for lunch... no one greeted me or even looked at me. The guy and girl had nose piercings and no mask on... they talked about getting extra hours working and never once acknowledged me... very inhospitable service... will not recommend or give them my business... generally moes seems like chipotle after thought, however service would push it up... surprising level of poor help at this location read more

The gentleman cashing me out touched my chips with his hands after they fell on the counter. I called it to his attention and he just looked at me and handed me the bag of food.. come on.. Also the tofu is rotten and has a thick layer on the outside.. also cold ‍ read more

Staff were very friendly and all food was fresh. We had the burrito kit as a take out order one day and dined in a few days later. Salsa and chips were fresher than most Moe's I've eaten at. Overall great experience both times I have eaten here. read more

This location screwed up on my husbands food. They didn't have something and his food didn't come out until the rest of us had already finished. I was so disappointed with the service. I asked to take the kids cookies later so the kids would eat without seeing it. When I went to get the kids cookies they gave me such dirty looks. I would never go to this location again! read more

I just spent 10 minutes waiting in line with one other customer, the food was being prepared. To finally be greeted by an associate who said 'I'll be right with you' Really this place left a bad taste in my mouth and I haven't even got my food. What makes it worse is that it's my first time at the store and definitely will be my last read more

Went for the first time today. I figured it had to be better than Taco Bell right? I was wrong! I tried the ground beef the chicken and the steak. The chicken had absolutely no taste. The ground beef reminded me of dog food or some kind of canned meat. And the steak was very chewy and had that fake meat taste. The guacamole was okay. The queso was not that good. Their prices are too high for the quality of food that they serve I will never go back if I get a hankering for cheap Mexican I'll go to a taco truck. read more

Staff is nice. Food's good. Pretty clean. Their usually pretty quick and never had any issues except that for $10 I would hope to be full after. I have eaten 2-3 of these burritos in a sitting. read more

This business is poorly run. I visited this location while on vacation an hour before closing, after paying for our order and preparing the family to sit down and eat, the general manager informed us the lobby was closed. I asked to speak with the manager and was met with an individual that showed no customer focus, and no explanation for where the "policy" of closing the lobby an hour before closing time was communicated. I offered that they had opportunities i.e. signage and or communication to the customer upon entry or prior to placing our order. No explanation was provided, and no understanding of the customers point of view was genuinely expressed. Ironically, the token "welcome to moes" chant was made upon entry, but those appear to be words with no meaning to the GM or staff. To add insult to injury, this all happened after i had already left a tip, and upon arriving at the hotel, I found that they "forgot" to provide us with several items that i had paid for. I would not recommend this location and I believe that the GM could benefit from some management and customer focus training. read more

Would not recommend...Had a salad bowl a few days ago and the entire experience was pitiful. The line was very short (2-3 people) but service took FOREVER! No grilled peppers or onions, fajita chicken had no flavor, rice and beans were bland. The cheese is the finely shredded kind and was so mild I couldn't taste it. The chips and guacamole tasted the best of all! Oh, I asked for salt and was told they don't carry it. What kind of restaurant doesn't provide salt and pepper? Moe's needs WAY more flavor, and much better service! read more

Maybe my third time in 7-8 years going to a Moe's. I can probably describe my experience as "Lackluster". I know it's supposed to be friendly yelling "Welcome to Moe's" but it doesn't do anything for me. We got our food to go. Burritos with Carnitas and chips with queso dip. Oh wait I though of another word - "Bland". Everything inside the burritos including the carnitas were completely under seasoned (including barely any salt). Even my kids commented how much better Tijuana Flats is while eating their Moe's. I thought of a third word - "overpriced" - for what you get with an entrée price of $8.99 and up, should get you a little more bang for the buck. read more

worst service for 3 consecutive days I have arrived around 8:25 pm and the employees say that it is closed with the doors open they remove the food before 9 pm that is the closing time lousy service read more

They charge you for food And didn't put it in the bag I called when I realized it and they said I lied

My kids and I go to Moe's all the time but this was our first experience at this location. The service was extremely slow and I'm pretty sure I got food poisoning there last night. My black olives were gray/green and the salsa they put on tacos didn't look right. Worst experience I've ever had at a restaurant and I have been ill all day today and started getting sick an hour after I ate there. read more

Nachos are normally worth the money you pay for this overpriced Mexican option. I don't know if the food could get any more bland but in the end when drowned in salsa it tasted good. read more

The worst Moe's I have ever been to. Smelled of burnt food, poor service, and horrible tasting food.

Had too many bad Moes experiences, I was apprehensive to try this new location. So glad I did. Online ordering was easy, espically with the app, and it was ready when I got there, unlike another similar restaurant in the area. I got the Wrong Doug stack. Very generous portion and really good. They have great chips too, and I love the Kaiser salsa, partly because it's awesome, more so because its kaiser salsa(please watch the usual suspects if you haven't)! Service was good and restaurant was clean. Will definitely be back. Also it is very close to Legoland. read more

If I could give less stars I would. I frequent often but no more. The second time got terrible service sub par food. I have worked i. Food and beverage for 20 years and never seen such a joke. Got a girl serving food that should have hat or hairnets...just food safety. But besides the point. I ask for ground beef taco...they are out..o say I'll wait..they say it be 25 minutes...I call bs....so i settle for dried out steak and chicken..thx...it has been same story last two times I've been there and will spend my money elsewhere in future...I don't know what kind of operation you running but won't be back. Also at time I was there...there were multiple customers in line...good luck but won't get anymore of my money read more

So glad we don't have to wait till we are in Lakeland or Orlando to go to Moe's. The best place to get a burrito made to order.

I have came to moes several times but today the cashier was so rude that I left so disappointed...

Friendly staff and delicious food. The atmosphere is really nice. I love their selection of music.

The first time I ever ate at this location the staff behind the counter was really slow and by the time I got my nachos they were soggy and cold. That was around the time when they first opened. I gave them a second chance. Went back again and got a burrito... the chicken was so dried out, it was like eating Styrofoam. Decided to give them one more chance because I really like Moes and there aren't many southwest style eateries in Winter Haven. I immediately noticed that the steak was dried out. I asked the lady behind the counter if she could make new steak. She said it would take 3 minutes which was fine. Then she immediately started asking what toppings I wanted on my burrito after grabbing a random tortilla without asking me which one I wanted to order. Not impressed!! read more

I've waited to write this review until I visited a few more times awaiting a jump in service... This location brings a massive inconsistency to the brand at large. No greeting, ridiculously less in portion, and horrific customer service. My first experience was a 15 minute wait at the register because they left a first time employee by themselves at the register leaving me a cold and underwhelming portioned burrito. My second attempt was a online order to which I ordered a "home wrecker" only to get a tortilla with rice the wrong beans and chicken... nothing else. Today I went in and when I challenged the portion size they told me they could charge me more if I wanted extra.. my burrito had more tortilla than ingredients. If you can over wrap a tortilla you haven't made a burrito.. I will be taking my money to chipotle, heck I might even consider Taco Bell over this joke of a Moe's.. signed a 5 year customer lost. read more

Stopped at Moe's tonight after taking kids to Legoland. We had a party of 11 and arrived 30 minutes before closing. The staff and manager were very friendly. They went out of their way to accommodate us, and the food was very good. I recommend this location to everyone in the area. read more

Food is good. Sold us combos knowing their fountain beverage machine was out of order. No ice for drinks. Overpaid for warm tap water and sweet tea since those were our only two options. read more

So happy to get a Moes in Winter Haven, and close enough for take out! The staff friendly, the restaurant was clean, the food great!! Have already been multiple times and plan on many more read more