This shuttle service is unfortunately one of the worst customer service experiences that I have…read moreever had. The getting to LAX was fine and when she dropped me off, I said, "see you on Thursday at 11". Margo Stanley, the owner, said it was supposed to be 8. I didn't think too much about it until t was the day before my return. I texted and gave my flight information about my flight and my arrival was 11:30 am. She didn't respond that until 3:47 am which I wouldn't receive until I awoke. So I read the message stating that I had said 8:51 AM when I confirmed, which is true. Ms. Stanley simply stated that she had other appointments scheduled around my original pick up time and she couldn't wait two and half hours for me. No let me ask my other pick up if they want to go eat so we can kill some time. I would've even paid for it. Or even worse, it was a drop off and Ms. Stanley alone wouldn't wait. Overall, just not a person that should be in customer service. She didn't care one iota that I would be stuck there. Ultimately, this means if your plane is delayed for any reason, Margo Stanley, will not be inconvenienced to wait for you. If you want to put that much faith not only in the airline to get you there in time you must pray that Ms. Stanleys other schedules remain intact.Here are the texts which is where our state of humanity is.

Very comfortable riding, attentive freindly professional driver.read more

Me personally, haven't really had any problems with the get bus drivers. I do hope they go back to…read morenormal operation. Especially route 22 and 21

Lately, with Get On demand, they have been making me Late for work. They need to make consideration…read moreto get me there at least 15 minutes early like they used to.

Wonderful experience! Will definitely use again!…read more They picked me up at my front door and dropped me off at LAX. My driver was early and very kind! For my return flight they texted me and communicated so well before I even left for the airport. They were on time picking me up, right after I landed and took me straight home. Flawless experience! super grateful! Thank you guys!

Absolutely the best! Could not believe a reasonably priced trip to LAX could be this convenient and…read morereliable! The pricing is very fair and for a nominal charge they can pick you up from your house. Driver arrived early with a full tank of gas ready to go at 2:30 am! Arrived early to LAX and had a pleasant, professional driver. My son was the only passenger and booking was day before. Office staff is outstanding, communication and professionalism at its finest! Attention to every detail to ensure your trip is a success! Highest recommendation for this company! They also do group shuttles and bus trips to events etc... but the price for a solo passenger was unbeatable!

January 10, 2026, approx. 7:29 a.m. Issue: I called with a…read moresimple question about returning from Bakersfield to Tehachapi and whether the downtown station is the correct departure point. The representative repeatedly interrupted me, spoke with a dismissive tone, and answered questions I did not ask. When I asked whether Golden Empire Transit accepts student IDs for free rides, she refused to look up the information and told me to "Google it myself." She also cut me off when I asked whether routes serve shelters. I remained calm throughout the call. The representative was rude, unhelpful, and unwilling to provide basic transit information or referrals.

the drivers are very rude from there , once entering on the bus they start questioning you very…read morerudely to where the destination you need to go to at and if not answered correctly. They get very annoyed and asked for you to get off their bus rudely or just tell you to go to another bus ... and if you chose to still stay and take their bus with them after being answered rudely and and telling them about it on being not being friendly they drop you off at your destination (yes) but won't pick you after to bring you back home on there saying there bus dosent go the route that you need to go to when it is the route to go for it and lying about it and have the other drivers going in in it. Very horrible experience. Do not recommend this bus transportation.

Clean place also right by bus station and Bakersfield welcome center. Also close to restaurants!read more

The first is probably the most important to anyone reading this - it is that it is still a very…read morereasonably priced method of travel. I also love that I have a table. I can sit at and write or eat something or play a game with someone who is with me instead of having to focus on traffic and being uncomfortable about not being able to change my seating posture for a long trip. I like the fact that I can go get a snack whenever I want to, and start up a conversation with a stranger and to make a new friend. That's what I think you want to hear when you want a review, but I want to tell you another special thing about why I love Amtrak. The sound of the train is something I have loved and that has comforted me from the first time I ever heard it when I was a child, until I bought my first house and discovered that there was a train track right on the other side of a fence that was 8 feet from my house. I learned later that the realtors were supposed to tell you that, but I was young and dumb. I had no idea of that. I was a newlywed and that happened the first night we slept there. It rattled the ground and knocked pictures and clocks off of the walls and terrified my husband and I, thinking it was an earthquake, until we heard the horn. Then we looked at each other and laughed and responded that same way as long as we lived in that house. I missed it for the longest time until many many years later I moved into a senior mobile home park that was nearby a train track, and I was thrilled to hear a train the first night I spent there. I was there five years and smiled every time I heard that that and felt my walls rattle. Between those two experiences, I had a Red Hat Society group for 12 years and we used to take the Amtrak train from Bakersfield to Hanford and spend the day there at different events they put on in the Civic Park, and then Fred the antique fire truck would pick us up and drop us back off at the train station and we would have fun riding home sharing the rolling adventures we had had that day. But the trips there and back themselves were also very fun because there were a few very sweet conductors who played with us and let us take pictures of them with us, and even tried on our hats and let them take pictures of them with us, and that kind of thing. We were a very silly and fun-loving group and we loved that! That's been many many years ago and I wish I could find those pictures...

Only the bus drivers and mechanics do their jobs…read more Everyone in Human Resources are completely incompetent. And they have the nerve to blame "upper management." The hiring process was excruciating. From the stumbling and stammering ALDO MARTINEZ, to the constantly-on-vacation DIANA (she will find the time to call you without leaving a voicemail. I am quite certain she will call you and let the phone ring once and hang up. No voicemails. No callbacks. Lazy.) I was called in to sign papers with the "approximate" start date, according to Aldo. Turns out, it was a lie and that start date interfered with my schedule. My official start date was rescheduled twice before they probably tossed out my application...which was 100% their fault. What kind of process was this? I already submitted a urine sample and I also took my occupational physical. Awful staff! It took three months to find out they still weren't sure when I could start. I called to complain and I was given an uninterested, "you were not guaranteed a job." I heard a new person is in charge. They need to fire the hiring manager and everyone in those nasty trailers... I mean, their offices. They need better employees. They need employees who can do their jobs and not just blame everything on management. Lazy, incompetent, rude, and they are all a huge waste of time.

Carlos G was a careful and awesome driver wish he was my driver all the time.he was very helpfulread more

For disabled adults, a great service. Working there at the moment and there are many drivers that…read moredoes not get the recognition they should receive.

OMG I'm 5 6 2025 at around 3:15 I had one of these drivers display road rage on me I can't believe…read moreit and he had passengers‍‍ wow just got off the phone with the supervisor they're going to look into this I'm not trying to get anybody fired but be careful with who you ride with or let your family members ride with unbelievable I give this business one star because it's only as good as it's worse driver and that was him

Westside Parkway is like a dream for those needing to quickly get to the center of Bakersfield from…read morethe West side. No more struggling with traffic on Rosedale Highway and that dreaded train that occasionally just stops on the tracks (you know what I'm talking about!). The Westside Parkway (which is one of the first Parkway's I can ever remember in Bakersfield!) has been a long time in the making and finally opened to traffic August 2, 2013. The final segment was opened to traffic on April 15, 2015. This all concrete Parkway is smooth and so easy to drive on. Just be very careful of the cops parked on the entrances (especially the one west facing on the Mohawk entrance!). The road is so smooth sometimes you'll forget how fast you're really going. I believe that eventually, the Parkway will connect with the 99. There's been quite a few homes and buildings which have, sadly, been torn down to make way for the new connection. Hopefully, though, this will continue to eleviate the traffic issues that continues to plague Bakersfield as our community grows.

I rode from Bakersfield to LAX with this company and didn't have any problems the first time. They…read morewere about 20 minutes late, but I didn't miss my flight or anything. My return trip was another story. After arriving back at LAX from an overnight flight from Chile, I could not contact anyone. I was originally told that I would be picked up shortly, then calls and texts went unanswered for hours. No rental cars were available for one way drop off to Bakersfield and Uber was almost $200. I was finally able to get another private shuttle service to get me back home after waiting almost 6 hours. It cost me twice as much as I had planned on. I thought I'd give them another try today. My son-in-law was leaving Bakersfield to ship out to Boot Camp with the Army. I confirmed a pick up time of 3:30 am. When no one arrived, we texted at 3:40. No response. We called at 3:50. No response. I called 5 more times as I got ready to make the drive myself. Still no response. So I drove him to LAX myself at 4:00 am. It is 11:00 and I still have gotten no response to any calls or texts. Do not make the same mistake I did and give them a try. It is not worth the stress!! DO NOT RECOMMEND. If I could give a negative rating I would.

I Used this company to take me to Long Beach in January. The pickup was suppose to be at 8:00 and…read morefinally arrived at 9:30. Multiple calls and texts went unanswered. We arrived later than I was suppose too and had to wait longer to board the ship. When we arrived back in Long Beach port, we were stranded and left there to figure our own way home. I tried calling and texting with no answers. A man asked us if we needed a ride . I said yes, To Bakersfield. He took us home costing us more. The cost was worth it and exceeded my expectations.

Very professional and great driving. Very flexible and attended to all our needs. Couldn't…read morerecommend more!

We have used Executive Express Lines for several years and they Never disappoint. They are…read morereasonable priced and they are always kind and help with our requests. We will continue to use them for our charter trip needs.