This shuttle service is unfortunately one of the worst customer service experiences that I have…read moreever had. The getting to LAX was fine and when she dropped me off, I said, "see you on Thursday at 11". Margo Stanley, the owner, said it was supposed to be 8. I didn't think too much about it until t was the day before my return. I texted and gave my flight information about my flight and my arrival was 11:30 am. She didn't respond that until 3:47 am which I wouldn't receive until I awoke. So I read the message stating that I had said 8:51 AM when I confirmed, which is true. Ms. Stanley simply stated that she had other appointments scheduled around my original pick up time and she couldn't wait two and half hours for me. No let me ask my other pick up if they want to go eat so we can kill some time. I would've even paid for it. Or even worse, it was a drop off and Ms. Stanley alone wouldn't wait. Overall, just not a person that should be in customer service. She didn't care one iota that I would be stuck there. Ultimately, this means if your plane is delayed for any reason, Margo Stanley, will not be inconvenienced to wait for you. If you want to put that much faith not only in the airline to get you there in time you must pray that Ms. Stanleys other schedules remain intact.Here are the texts which is where our state of humanity is.

Very comfortable riding, attentive freindly professional driver.read more

Me personally, haven't really had any problems with the get bus drivers. I do hope they go back to…read morenormal operation. Especially route 22 and 21

Lately, with Get On demand, they have been making me Late for work. They need to make consideration…read moreto get me there at least 15 minutes early like they used to.

Wonderful experience! Will definitely use again!…read more They picked me up at my front door and dropped me off at LAX. My driver was early and very kind! For my return flight they texted me and communicated so well before I even left for the airport. They were on time picking me up, right after I landed and took me straight home. Flawless experience! super grateful! Thank you guys!

Absolutely the best! Could not believe a reasonably priced trip to LAX could be this convenient and…read morereliable! The pricing is very fair and for a nominal charge they can pick you up from your house. Driver arrived early with a full tank of gas ready to go at 2:30 am! Arrived early to LAX and had a pleasant, professional driver. My son was the only passenger and booking was day before. Office staff is outstanding, communication and professionalism at its finest! Attention to every detail to ensure your trip is a success! Highest recommendation for this company! They also do group shuttles and bus trips to events etc... but the price for a solo passenger was unbeatable!

The drivers are always great, and so are the fares. Anything negative in this review applies to…read moremanagement, which seems struggle with practical solutions. I used to take route 130 quite often, and it was much better when the route only traveled between Bakersfield and Frazier Park. By stretching the route to cover Santa Clarita, the wait in for the next bus home has become way way too long. I had a 1pm doctor appointment in Bakersfield. The latest departure time from Frazier Park to reach my appointment was 8:40 am, which got me into Bakersfield 3 hours early. The earliest departure time for home was 5 pm. The money I saved taking the bus was spent at the businesses I had to camp in while waiting for my next trip home. It isn't ethical to sit in a restaurant or coffee shop for 3-6 hours without giving them business. This doesn't help someone trying to save his money for more necessary things. It was an 8 hour slot for a 1 hour appointment. Double the time if I drove, and the same cost. The money I saved on gas, I spent on food as rent during my very long wait. Good thing I brought several books. If Kern Transit either added a 2nd bus for Santa Clarita, or left it off the routes entirely, it would make more frequent trips to and from Bakersfield possible, and make me more inclined to use it again.

Horrible, especially the customer service, you call because the fucking buses are late (because…read morethey stop smoking, because they fall asleep on the bus or because furman boils, they are not even good drivers) and treat you like it's your damn fault? Horrible service each of them is rude, disrespectful, if our taxes are paid if they should remember the salary!

Clean place also right by bus station and Bakersfield welcome center. Also close to restaurants!read more

5 stars for the bus link from Bako to Union Station. The bus is comfortable and the transportation…read moreis quick and efficient with professional and friendly drivers. 1 star for the absurdity that you CAN NOT purchase a ticket from Bako to Union Station (I was told on a couple occasions it's because the bus service isn't t technically Amtrak so they can't sell tickets for only that stretch.) So even though the bus says Amtrak and I pay Amtrak...one must purchase an extended route ticket - wasco to union station. It's ridiculous.

Carlos G was a careful and awesome driver wish he was my driver all the time.he was very helpfulread more

Bus driver for route 21 going to CSUB that stops by Columbus/MtVernon never comes on time, you're…read morescheduled for 6:35 but somehow always make it around 15 minutes later and have multiple people waiting at this stop It's ridiculous

For disabled adults, a great service. Working there at the moment and there are many drivers that…read moredoes not get the recognition they should receive.

OMG I'm 5 6 2025 at around 3:15 I had one of these drivers display road rage on me I can't believe…read moreit and he had passengers‍‍ wow just got off the phone with the supervisor they're going to look into this I'm not trying to get anybody fired but be careful with who you ride with or let your family members ride with unbelievable I give this business one star because it's only as good as it's worse driver and that was him

I rode from Bakersfield to LAX with this company and didn't have any problems the first time. They…read morewere about 20 minutes late, but I didn't miss my flight or anything. My return trip was another story. After arriving back at LAX from an overnight flight from Chile, I could not contact anyone. I was originally told that I would be picked up shortly, then calls and texts went unanswered for hours. No rental cars were available for one way drop off to Bakersfield and Uber was almost $200. I was finally able to get another private shuttle service to get me back home after waiting almost 6 hours. It cost me twice as much as I had planned on. I thought I'd give them another try today. My son-in-law was leaving Bakersfield to ship out to Boot Camp with the Army. I confirmed a pick up time of 3:30 am. When no one arrived, we texted at 3:40. No response. We called at 3:50. No response. I called 5 more times as I got ready to make the drive myself. Still no response. So I drove him to LAX myself at 4:00 am. It is 11:00 and I still have gotten no response to any calls or texts. Do not make the same mistake I did and give them a try. It is not worth the stress!! DO NOT RECOMMEND. If I could give a negative rating I would.

I Used this company to take me to Long Beach in January. The pickup was suppose to be at 8:00 and…read morefinally arrived at 9:30. Multiple calls and texts went unanswered. We arrived later than I was suppose too and had to wait longer to board the ship. When we arrived back in Long Beach port, we were stranded and left there to figure our own way home. I tried calling and texting with no answers. A man asked us if we needed a ride . I said yes, To Bakersfield. He took us home costing us more. The cost was worth it and exceeded my expectations.

Very professional and great driving. Very flexible and attended to all our needs. Couldn't…read morerecommend more!

We have used Executive Express Lines for several years and they Never disappoint. They are…read morereasonable priced and they are always kind and help with our requests. We will continue to use them for our charter trip needs.

I was so stressed calling around to get my grandma picked up from the airport last minute since…read moreshe's in a wheelchair & has an oxygen tank but they were able to me out, very happy with their service & the amount they charged me I would def recommend & will use them in the future

From the owner: Here at KCT we specialize in wheelchair accessible transportation, gurney transportation, hospital…read moredischarges, doctors appointments and more. Contact us for the best rates in kern county $40 flat rate in town contact us for special facility discounts