I had a very frustrating experience with Momma's Moving Company and would strongly caution others before booking with them. My furniture was damaged during the move, and my bed and dresser in particular was completely mishandled. Although the movers assembled it before leaving, it started falling apart shortly afterward. When I inspected it, I found that five screws were missing that the movers took with them. Later, Momma came to my apartment with those screws but clearly did not know how to reassemble the bed and was unable to fix it. She asked me if the guys asked me for any side jobs. I thought that was very unprofessional. She calls a lot during the move to micromanage her movers. The next day, the movers returned and spent about an hour putting the bed together while visibly struggling and complaining the entire time. This bed can be assembled in 20 minutes. The movers also wasted a significant amount of time during the move. One mover spent about 15 minutes trying to disassemble my TV stand, even though I repeatedly asked them not to. He insisted it had glass and needed to be taken apart, yet he could not disassemble it and ultimately moved it as is anyway. That time came out of my paid two hours and was completely unnecessary. The biggest issue was the lack of transparency with pricing. I was quoted $420 for two hours, and the move was completed within that timeframe. Afterward, I received a phone call requesting my credit card information, which I had not been informed about beforehand. I had to give my card information on the phone call with momma. I was then told the total was $455 because of added credit card fees, which were never disclosed in advance. When my card was charged, the total was $478. Momma called as soon as it happened and I was told this might have been due to duplicate credit card charges and that it would be corrected, but I never received any follow-up. A week later, I checked online and saw that the quote had been changed to $468 after I signed the original quote for $420, and I was still overcharged because my card was charged $478. All this price changes were done with no communication from this company. Overall, this experience was unprofessional and frustrating. Between the damaged furniture, wasted time, poor communication , and inconsistent pricing, I cannot recommend this company. Please be very careful if you choose to use them. read more

I don't usually write reviews, but this company absolutely deserves one -- and not for good reasons. The movers themselves were great -- fast, careful, and professional. Unfortunately, the company behind them is the real problem. From the start, I was told (in writing) that my move would take around two hours. I agreed to pay for the actual time spent, up to three hours. The job was done in two -- yet they still charged me for the full three. When I questioned it, the owner was condescending and dismissive, acting like I was being unreasonable for expecting honesty. They offered a $50 refund for the overcharge, which I never received -- and it's now been a full month. To make things worse, they broke a $100 mirror and offered me roughly three dollars in compensation. After multiple attempts to follow up, they stopped responding altogether. This company is dishonest, manipulative, and completely unprofessional. They lure customers in with low quotes, then overcharge, avoid accountability, and ghost you when there's a problem. The movers deserve better than to work for a company that treats customers this way. Avoid them at all costs -- there are plenty of moving companies out there that actually value integrity. read more

Christian, Ryan and TJ provided excellent service for my move. Highly recommend using Momma's moving company. I don't look forward to moving again- but these guys really made the transition an easy one. They packed all my items with care and helped position everything as I needed it in the new house. read more

Hard pass! Resulted in the guys coming in an hour late (we were their first move early in the morning), our furniture getting dirty/damaged/broken, to dealing with the worst customer service. They must have friends and family giving them 5 star reviews. Spend the extra money and find a nicer moving company. read more

Bad bad news If You don't mind your belongings being trashed and damaged and no response from this company.These are the mover's for you read more

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Christian and Ryan were absolutely amazing. On time. Extremely reliable. Got everything done as quick as possible. Took everything apart and put it back together in the new home. I had a great conversation with the both of them and they continued to work the entire time. Made the whole moving process super smooth while I was very stressed out prior to lifted a huge weigh off my shoulders and I'm not talking about the couch . Great people. Super Solid work!! 10/10 would recommend read more

These people hired a person that stole checks from my elderly mother moving into an assisted living facility. When requested to reimburse the cost of the move, they have so far refused. So much for 100% satisfaction guaranteed advertised on their website. Beware. read more

Missing box with all my medicine from medicine cabinet, marked bathroom. Of course there were narcotics in that box, funny that that is the only thing missing?? Called spoke with owner she was supposed to call me back and never did. read more

I moved from St Augustine to Jacksonville. I had wonderful movers who seemed to pay attention to what they were doing and moved my things carefully. Though they had promised me a certain amount of men to do the job, they did take one away after an hour. They delivered my things and set them up just the way I wanted them. The only issue I had was after I paid the men, someone from the office called and asked for $150 extra, even though I had paid a little More than what I was quoted to begin with. I later learned this can be a common thing with movers, but I didn't want the men who moved me to get in trouble, so I paid it. Overall, I would recommend, but beware if they call you the next day asking for more money. read more

Amazing job this company did packing up a three bedroom house in a couple of hours! Found them last minute, they sent two very competent guys out and got everything in the Pod! The guys were professional and friendly and efficient! They dismounted all the TVs, took apart the huge bedroom set and huge living room set quickly and without a scratch! Though they were here to move my nephews things, I would hire this company in an heartbeat if I ever needed to move! Excellent work guys! read more

Momma's Moving Company - Movers Near Me - Jacksonville, Florida

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Still haven't heard from this terrible company Update- they reached out to me and asked me to remove my review. I told them I will when they make things right. They said "oh ok my manager will call you back" still no call, still no compensation for my broken bed and gate. Save your money these people are so far from professional. I'm warning everyone now. read more

Momma's Moving Company - Support not put together correctly and snapped. - Movers Near Me - Jacksonville, Florida

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The guys did a great job moving and being fast. The coordination with the office could have been better ( they are responsive) but I wasn't prepared for some of the fees and extra charges. read more

Professional and courteous moving company! Would definitely recommend this company for your move. I couldn't ask for better movers than Brian, Christian, and Martin for our long distance move. read more

Had a wonderful local move with Mommas Moving Company. Scheduling our move was a breeze and the scheduler was very nice and answered all my questions. The guys showed up right on time and got straight to work. Cristian and Ryan are real pros. They took excellent care of all of our items and were extremely careful in our new home. I would highly recommend Momma's and these two guys for any moving you need. read more

Momma's Moving Company - Truck - Movers Near Me - Jacksonville, Florida

Ryan, Will, and Keath did such an amazing job!!! We didn't move far, but we did move a lot, and they were very professional, wrapped everything very well and were friendly!!! We've moved 5 times in the past 12 years and this was definitely the best experience of all!! read more

I let Dominique know that I was under a time crunch as the POD was being picked up the same day her crew would be loading it. She assured me that the team would be there in the AM and would have no problem getting me loaded before the afternoon. When the three men arrived, I breathed a sigh of relief and when Dan, Nate and Keith got started it was a sight to behold. They had one person in the apartment moving items to the freight elevator, another person loading/unloading the elevator and another person taking the items to the POD. The biggest feat was fitting everything inside the POD and I think Dan must have a background in engineering because he nailed it. He used bungee cords (I supplied) to keep all of the items secure. I also covered all of my furniture myself and supplied cardboard to put between my wooden furniture. When the POD arrived at my location, not one item was broken and everything was as loaded. I highly recommend Momma's Moving. read more

Highly recommend Mommas moving company! This is our second time using them, involving three flights of stairs- but they were nothing but awesome and will continue using them in the future. Josh, Tony, and Dustin are hardworking and friendly. Definitely the best out there! read more

What a disaster! Zero Stars if possible. I set up a move for a Sunday morning (9am) move about 2 weeks out. The day before Dominque calls and states that they have a small move to knock out and they will be there by 11am. 1130 the day of the move she calls again and states they are running really late. The excuses really started piling up at this point - someone had twins, a mover was stuck in Miami, a truck broke down... All things that if they were really true they knew about the day before. Then, this other moving company calls me and that he understands that I am looking for a last minute move. What? I ask him how he knows this and he tells me a woman just called him and gave him my info. I explain to him the situation and he was like "Wow - I can't believe that's how she treats her customers". I call Dominque back and I told her to tell me the truth - what is going on. And she's like - there's no way we are getting to you today - how about Tuesday, it's possible I can fit you in on Tuesday. Wow, so much for moving out of my apartment on time! Needless to say, I did not use Momma's movers nor will I ever. Nor did I use the movers Dominque called for me because they wanted twice the price for being last minute. read more

Very accommodating group. Team of three guys who know their stuff. Did a great job for us today and they will be moving the rest for us next Friday. Well the guys are back today to move our final load. They are doing a great job and are being very careful with our things. Hopefully this is our last move for many years, but if not, we would definitely call them again! read more

BUYER BEWARE: Do not use this company; they use uninsured drivers. The company does not have business insurance, so they are not covered if anything happens to your items or property damage occurs. I am disappointed, as this was my second time using them because I was impressed with their movers' efficiency at a reasonable price; however, this last move we were scheduled for went wrong in so many ways. The initial mover they sent arrived, and as he was backing up, he backed up directly into my Father's vehicle, causing extensive damage. When he realized he hit the vehicle, I am assuming he pulled forward cause additional damage. We were inside, but the sound it was making just sounded horrific. We were afraid to look. I received a call from Terrance Washington, the owner who showed empathy. He texted me a copy of his insurance card and even offered to pay out of pocket instead of filing a claim, which I was willing to do. After attempting to submit the estimate for payment and multiple unanswered calls, I decided to take the insurance route only to be advised by the claims adjuster that neither he nor the company is insured with them. So another roadblock!! After calling the company, again and again, I finally got a woman on the phone who I believed was Stephanie Washington, the Co-Owner. I explained to her what happened, and she told me she would give the message to the Manager and have him (I assume Terrance Washington, the owner) call me, and when I attempted to ask another question, she repeated herself and hung up in my face. I called the company back multiple times with no answer. And no, the 'manager' has never returned any of my calls. It is unfortunate to know they are operating their business in this manner. I don't even write bad reviews being a small business myself, and I value my reputation. But I think future customers should beware of the risk they are taking hiring an uninsured company. If this matter is solved ethically, I will update my review of them, but since it has been ongoing for the last four months, I seriously doubt it. read more

Ryan, Cristian, and Cam were efficient hard workers. They helped make the move run smoothly.

Used this company again and i had no issues. They called to make sure of reservation and they even came an hour early(upon their request). They got straight to work even put together couches and were willing to put together bed. Hour and half sevice cost me $210 read more

This move was a problem from the start and I should have known better but a very good friend referred Momma's Moving Company. First problem no one showed up to review my home for a quote so they decided to do it over the phone. By this point I was getting worried because I was closing on my house in a few days. The day they brought my belongings they couldn't find the key to unlock the pad lock. That took 3 hours and one of the four guys left and never came back. When moving my mattress up the stairs they ripped a hole in the left side. Dropped my white leather dinning room chair in the mud and ripped the corner. Crushed my outdoor heater to the point of not being able to use it. It has taken over three weeks to get some of this resolved. I constantly have to call to the point of threats of a law suit. I was told Jason the manager was coming to look at the damage. I wasn't told he was bringing his sewing kit. He left and said nothing of his crappy work. He took my chair to repair that he had and I had to make numerous calls to find out what the hell was going on. He super glued it together. And someone drug their dirty hand on my headboard. I will never recommend Momma's Moving Company and have told my realtor to stop referring them and they have. Moving is stressful enough. They made the move and the following month worse. read more

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Keeping this review updated; This company and its owner has yet to issue an apology or try to reach our to me after several attempts to speak with the owner to try and reach a diplomatic professional solution, I believe this is due to the lack of caring or respect from the owner of the company who has just blatantly refused to return my calls. read more

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Worst moving experience ever. Paid a total of over $1400.00 when estimate was under $900.00. We paid for 3 movers, 2 were excellent, one had an attitude and did not truly work. We had damage to almost EVERY piece of furniture moved. Our tv console was damaged so badly that we could no longer use it...the top and it's screws were busted loose from the frame, taking chunks of wood with it, as well as the piece sustaining multiple points of damage on different sides. It is not repairable. Lights were damaged beyond use and repair. The dryer cap was left on and if the smell had not been noticed, it could have caused a fire. We have tried to call and have sent 2 emails to this company to resolve our this problem, but they have not replied. Be forewarned, stay away from them. read more

They were an hour late. They charge truck/fuel/travel charge of $95 before they even touch anything. They were VERY SLOW moving and very careless with my things. "two brand new mattresses are filthy, my new couch has a mark down the back". I moved 6 miles and it took them almost a half hour between places. I spoke up and was told "oh well you do not have to use us next time". Of course the price ended up being way more than quoted. CONSUMER BEWARE ON THIS ONE!!!!! read more

Tony and Kevin are awesome!!! They helped me move from my third floor apartment with no elevator and were extremely careful and took the time to make sure everything was wrapped up so nothing got damaged. Very polite and I would definitely trust them again with any future moving needs!! read more

We have used this company several times and my husband's work place used the company, however our most recent move did not go well. The movers were slow and spent two hours loading furniture from a two bedroom one level townhome. They moved no boxes, no television sets, no patio furniture or lawn items. The mirrors on both dressers were removed by my husband and the queen bed was broken down by my husband. We moved to a two bedroom condo 1st level. My husband helped unwrap the furniture and he put the two bedroom sets together at the new condo. We were quoted $375 to $450.00 at the most. Needless to say we paid over $550.00 dollars. Most disappointed and honestly in the past they send three guys, only two were sent for this move. And unfortunately our magnolia dresser was left with missing paint. We will not be using this company any longer and the owner did not return the messages to address our concerns. read more

They were an hour late. They charge truck/fuel/travel charge of $95 before they even touch anything. They were VERY SLOW moving and very careless with my things. "two brand new mattresses are filthy, my new couch has a mark down the back". I moved 6 miles and it took them almost a half hour between places. I spoke up and was told "oh well you do not have to use us next time". Of course the price ended up being way more than quoted. CONSUMER BEWARE ON THIS ONE!!!!! read more

Avoid this place! I was really unhappy with the way everything was handled on my move date, and after. Not only did the move take much longer than anticipated (which meant about $300 more than estimated), but furniture was damaged. A dresser has pieces broken off, and one of the movers, in fact, stated that I should contact the owner for some sort of insurance claim process for it. Both of my bookcases are scratched and one even had coffee spilled on it- the coffee was easily removed but the fact that it was there at all is pretty unprofessional. Also, during booking, I specifically mentioned that the last time I moved, using another company, I was unhappy with the treatment of the mattresses. They assured me that they wouldn't be dragged or dirtied, but they were actually treated worse this time than they were during the move I had complained to them about. My mattresses were dropped off covered in dirt. Further, we had several nice lamps with specialty light bulbs- the lamps were dropped off without the light bulbs, which were probably removed for safety during the move. This is fine, but the light bulbs are nowhere to be found, and everything has been unpacked. This may have been an oversight, but it is a big inconvenience. And lastly, towards the latter half of the move, only two of the three men were working at a time, and they would switch off taking breaks. I understand if they need breaks, but I shouldn't be charged the three man rate of $120/ hour if only two men are going to be working. The worst part is that now I can't get anyone to respond to my communications regarding all these issues. One of the movers specifically stated that I had recourse for the furniture they broke and now no one from the company will call or email me back. Save yourself the money and headache! read more

This is our second time using Momma's Moving! Our movers, Rocco and Corey, did a great job moving us! It's unbelievable how careful they are and how they wrap up each piece for protection! Quick and efficient. The prices are ridiculous! Estimates are right on point. read more

This was my first time using a moving company and I was a little apprehensive at first. After calling several local moving companies I stumbled on Momma's. From the moment Maxi answered the phone she was kind, helpful and even provided me a quote via email within minutes of our conversation. When the movers arrived all three were professional, pleasant and got right to work. I was surprised at how quickly and efficiently they had all the furniture loaded and off to my new home. Never heard a complaint as they moved my very heavy desk and bedroom set up the stairs and they even brought tools to disassemble and reassemble my large dining room table. Overall very impressed and the price could not be beat (ended up lower than the original quote)!! Not sure how I ever moved before but I know for certain I will be calling Momma's the next time I do move!! read more

Run Away! I used Momma's based upon many of the positive things said here on Yelp, and all I can say is I'll not use Yelp ratings again for anything beyond restaurants! The customer service up front was fine, however when it came to the actual customer service running up to the move, and then the move itself it turned into a nightmare. Starting with not being able to get a hold of anyone to confirm the date and time of the move. I had to call them 3x to get someone to tell me that they were going to arrive when I expected them. Worse yet was the move itself. There was no communication between the guy who sold me the service and the people doing the work. I was told one thing during the sale, and rec'd blank looks when they showed up to move. I have so many precious picture/frames that I was told would be packed carefully that are now all scratched and broken it breaks my heart! College diplomas, photos, and frames all banged up and scratched as they were just piled together against each other, and wrapped in cardboard. And they had the gall to try to charge me an extra $300 for packing materials and time! (Which I've not paid, nor will I) Oh and let's not forget that they were trying to drive away from my previous residence without taking everything. I had to walk around the house (in and out) with them, and carry a bunch of stuff out on my own. NEVER, EVER AGAIN. read more

This was my first time ever using movers and this company made it so easy. Rocco and Cody were professional, friendly, and extremely fast- they finished in 1.5 hours. Maxi and Jenni were extremely great when it came to scheduling. The only thing I felt uneasy about is getting a $50 fuel charge. When scheduling the move I asked for any kind of fees other than what they quoted and they stated the initial quote included the fuel charge but it was added as a separate line item. I ended up paying it but I wish they would have reiterated that. read more

Cody, Robert and Mark are excellent! They are super hard workers and work carefully but efficiently. They are friendly while being conscientious. They were 15 minutes early and called me first to make sure that was ok. I will highly recommend Mommas Moving Company in Jacksonville/St. Augustine! read more

I booked with them 3 weeks ago. They call me this week to confirm. They call me yesterday to firm up a time (with Jason). We had a time set for 12pm (which I explained they were college students and couldn't get home until that time.. When they called yesterday to firm up a time, he said they would be there at 11:00 am and I explained AGAIN that I set this up 3 weeks ago for 12 because of classes....so I said he could move it to a more convenient time of 1:30 for them. Today...MOVING DAY...the lady called me at 11:00 am to tell me they can't move my daughter. Asked why and she said because a truck broke down last night. Said no problem, we have a rented truck that was available, we just need a couple movers. Then said "thats the problem, 2 guys called off today". She said she would makes some calls. NEVER called me, so I called. WOULDN"T answer so I called from a different number and she did answer. Said she couldn't do anything but "I'm not the only one it happened to" (to make me feel better that I'm in the same boat as someone else?) WHY would someone knowing early in the AM that her men called off, didn't I get a call so I could make other arrangements. I WOULD NEVER RECOMMEND THIS UNPROFESSIONAL COMPANY read more

They broke a 60in TV. Tried to reach a deal w the owner and he hung up on me. Took them to small claims court and he never showed up. Tried to advise him of my claim and judgement against the business. Didn't call me back (shocker) and didn't return my email. I'll be filing a lien on the business. He could have saved some $ by making a deal w me. The workers aren't the problem. The owner is. read more

I need to say that Wes and Antwan were great, worked hard and as a whole took care of our stuff. They showed up on time, took direct routes to our move location and I didn't even see them take any breaks. Very pleased with those men. Now, the bad part. We scheduled 3 men due to using an elevator, but only got 2. I understand that there was a discount for having 2vs3 is cheaper per hour, but it took much longer to load truck with the 2 guys. It also meant I had to help with some items as one of the guys was loading truck. Also we told the girl on phone we had. 10x20 unit and the truck we got was a bit too small. So 1/2 way through the guys had to stop and repack truck to get all of our stuff in. Then it was very tight. What was planned as 4-5 hrs turned into 7 3/4 hrs. I felt with right number of men and bigger truck we could have easily been done in 4-5 hrs. The office failed to let the workers know we were dropping some items at our sons home and we were picking up 3 items. Lastly the office failed to tell me that there is a $85 fuel charge added to bill and that using a card to pay bill would add another 3% to bill. These items should have been communicated to me when we were discussing bill estimate on phone. So, I am pleased with mover guys, but displeased with the office and there communication. read more

This was my first experience with a moving company. Trying to get everything moved before Christmas and no one available because the Jags are good again I decided to just hire a mover. Momma's wasn't my first choice to do my move. In fact, I had hired another company to do it. Due to unforeseen circumstances the company wasn't able to complete the move when I needed it and recommended Momma's. I'm glad I listened because they were great. Jason was able move me the same time I was originally scheduled even though I was giving them only a few days notice. Their prices were right on par with everyone elses. The guys showed up on time and worked very efficiently. They were very polite and took very good care of my belongings. The final cost came in under what was quoted which is always a pleasant surprise. This is even with swapping appliances between houses. If anyone ever needs a mover I would highly recommend Momma's to them! read more

WORST experience ever!!! Do NOT use this moving company!!! I thought we'd be in good hands when I saw this company has mostly good reviews and we booked weeks in advance. However, when our moving day came around, they were nowhere to be found. I called relentlessly and finally reached a woman who said she'd find out what was happening. She said her driver was "a little behind schedule". 4 hours later, they were still nowhere to be found. She said they might be able to start the move around 5:00PM OR LATER. Rather than apologizing, she just kept making excuses. Clearly they aren't organized and don't care enough to run a reliable company. Thankfully, I saw the writing on the wall and started calling other companies immediately. Making Moves Jax answered our call on a Sunday afternoon and had a team of 3 guys scheduled by the following morning. I'm so glad they saved us from having to spend a dime on this awful moving company. read more