I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.

I've been planning this trip for 25 years--a bucket list dream to cruise a convertible from Miami…read moreto Key West. Naturally, I trusted National Car Rental to be part of this once-in-a-lifetime experience. What could possibly go wrong? Picked up the car at Miami Airport. Smooth. Drove it straight to Key West Airport. Glorious. Handed it over the same day. The return attendant told me, "Just leave the keys in the car." Sounds like a solid plan for a company that rents hundreds of thousands of vehicles. What could possibly go wrong with that? Took a photo of the car. Took a photo of the spot. Thought I was done. Plot twist: The next day, National channels the energy of an overzealous ex. I get two phone calls, a text, an email, and even a notification in the app, all dramatically declaring that the car is overdue. (Honestly, I haven't been pursued this aggressively since high school.) I call their 800 number. They tell me the car is returned in their system... but, oopsie, the local office and app just haven't caught up. "It'll update soon." Comforting. The following day, Miami calls me again, insisting the car is still out gallivanting around Florida like it's on spring break. I explain (again) what happened. Their theory? The Key West office is "running behind." Ah, yes. The ol' "we're too busy to check if a literal car has been returned" excuse. More calls. Another complaint. A case escalated. Two days later, on June 7th, I finally receive a receipt confirming that the car is no longer missing. No apology. No explanation. No acknowledgment that they could've maybe, I don't know, used GPS to locate their own vehicle? I mean, if Domino's can track my pizza's every move, what's National's excuse? All in all, a magical experience--if your definition of "magic" includes gaslighting, suspense, and mild heart palpitations. I won't be using National again, but I will treasure this experience forever. Just like the time I accidentally signed up for a timeshare presentation in Cancun.

Usually renting a car requires standing in a long line for forever, only to end up getting to the…read morefront of the line, and being told that the car you reserved a month in advance is no longer reserved and or available. That was NOT my experience here. My experience here was great. They made the process of getting a car extremely easy. Keep up the great work!

Zachary was extraordinary, helpfull and quick. Super easy pick up & drop off. The only thing I have…read moreto say regarding the car they offer me, it had an strong smell to humedity. And when i received the car it wasn't clean outside, I had to tell them to clean it.

This is the best Enterprise that I've ever rented from! It is the closest rental car location to…read morethe Miami port. So if you need a car when you get off of a cruise, this is definitely the location to go to. The office is in the lobby of the Marriott hotel. Was in and out and on my way in record time! One thing that I love about Enterprise is that you can pick up in one city and drop off in another. So we got off a cruise in Miami and drove to Orlando to Disney World and then dropped the car off at the Orlando airport four days later. The manager Thomas followed up with a minor issue I had and followed thru with a positive resolution.

I've rented from Enterprise at the Miami Airport several times, and they continue to make the…read moreprocess quick, easy, and stress-free. The customer service is consistently excellent. The staff is friendly, professional, and keeps the rental process moving efficiently. There are also plenty of vehicle options available, making it easy to find something that fits your needs and budget. One tip for travelers: if you're returning your rental before a flight, be sure to allow yourself extra time. After dropping off your vehicle, you'll need to take the airport train and do a bit of walking to reach the terminals. It's a smooth process, but it's not as simple as pulling up directly to your gate. Overall, Enterprise at Miami Airport delivers reliable service, a great selection of vehicles, and an efficient rental experience. It's my go-to choice whenever I'm flying into Miami.

Great customer service. From beginning to end it took about 10 minutes to get into a car. Very…read morequick and efficient! The only downside (and not a fault of Enterprise) is that the rental car location is quite a haul from the airport. You have to walk quite a distance, then get on a train which takes you to the car rental center. A bit inconvenient, especially if you are tired after traveling all day.

This location is prompt in terms of service and they are very informed about all the Sixt perks, so…read moreit is good to know that you are being taking care off and that you are in good hands. They have more availability than other locations and waiting area for you to chill if the agents are attending other customers. Also there is a convenient Starbucks right next to it. Lidi and Anibal are the master behind the desk and to be honest the complete team. The pick up and drop off process is also very convenient as it is right in the curb of the Intercontinental hotel. I feel a Sixt vip in this location.

Never rent from Sixt. It was a long line to get the car. Then, It took forever to find the car in…read morethe garage. Getting out of the garage was also an ordeal. At my first stop, I notice small scratches that weren't visible in the dark garage. I notify Sixt immediately. A month later I get a bill from Sixt for the scratches. They need to do a better job checking the cars on return and improve lighting in the pick up area.

We rented a car during our recent trip, and it was easy to just check in and get the car by…read morescanning the QR code instead of waiting in a line, even though there was no line at the time we landed. We ended up getting a 2026 Toyota Camry which was overall clean and in good shape. The only thing that annoyed me was I checked out the car and got the contract at the booth, and they called and emailed me asking if I had rented a car a few days later.

Pick up garage area attendant did not help us locate a vehicle. Vehicle that was supposed to be a…read moreavailable from front desk was not there. Returning the vehicle was not good because where we were told we can return it could not accommodate the return. Talking to customer service was not helpful. Went to 3 different locations before finding a site to return the rental. We spent 3 hours trying just to trying to return the rental and then had to take an uber to get back to the location of our own vehicle. No compensation for that.

I had an outstanding experience renting from Fox, and Kevin made the entire process smooth and…read moreeasy. From the moment I arrived, he was friendly, professional, and genuinely focused on providing great customer service. He took the time to explain everything clearly, answered all of my questions, and made the pickup process quick and hassle-free. Taught me a few things so I wouldn't be charged in and around the city. The vehicle was clean, well-maintained, and exactly what I expected. Kevin went above and beyond to ensure I had a smooth experience, and his positive attitude made a rea positive outcome for me. If you're renting a car, I highly recommend Fox, not too far from the airport and took me approximately 15 minutes from the time I started walking off the plane to their shuttle. Excellent service, and an overall five-star experience. I'll be renting from Fox again!

FORMAL CUSTOMER COMPLAINT - UNACCEPTABLE TREATMENT AT FOX MIAMI AIRPORT…read more Dear FOX Rent A Car Customer Relations, I am writing to formally complain about the unacceptable and extremely unprofessional treatment my daughter and I received when we arrived at FOX Miami Airport on September 8, 2026, to pick up our rental vehicle. Reservation Information: * Name: Davina C. Scott * Confirmation #: FFX0798923 * Pick-Up Location: FOX Miami Airport * Pick-Up Date & Time: September 8, 2026 at 12:30 PM * Return Date & Time: September 12, 2026 at 2:15 PM * Vehicle Class: IFAR From the moment my daughter and I approached the counter, the customer service we received was unacceptable. We were not properly greeted or acknowledged, and the front-desk clerk's demeanor toward us was dismissive and disrespectful. We simply asked what vehicle we were assigned to. Instead of providing normal customer assistance, the clerk told us to go to the rental-car section and "click the key." The manner in which he spoke to my daughter and me was completely inappropriate and made us feel as though we were a burden rather than customers who had a confirmed reservation. After following his instructions and locating the vehicle, we decided that we would prefer a Hyundai SUV. We approached Ivan, a FOX representative, to ask whether we could change the vehicle. Ivan told us that the Hyundai would cost more and then walked away from us without taking the time to properly explain our options or provide any further assistance. This is not acceptable customer service. I have rented vehicles before, and I have never experienced this level of disrespect and unprofessionalism from a rental-car company. We were not asking for anything unreasonable. We were paying customers with a confirmed reservation who expected to be treated with basic courtesy and respect. I also want to address something that concerned me deeply about this interaction. My daughter and I were left wondering whether the manner in which we were treated was racially motivated or whether there was another reason these employees felt it was appropriate to speak to and treat us this way. I am not making an accusation without evidence. However, I believe FOX has a responsibility to investigate the circumstances and determine whether your employees complied with the company's customer-service and nondiscrimination policies. I expect FOX Rent A Car to take this complaint seriously. I am requesting: 1. A formal investigation into the conduct of the employees involved, including Ivan. 2. Identification of the front-desk employee involved in our initial interaction. 3. A review of any available surveillance footage and other records from the time of our arrival. 4. An investigation into whether FOX's customer-service and nondiscrimination policies were followed. 5. A written explanation of the outcome of your investigation. 6. Appropriate compensation or another reasonable resolution for the unacceptable experience we received. Customers should never be made to feel unwelcome, disrespected, or dismissed--particularly when they have made a reservation and are prepared to pay for the company's services. I am extremely disappointed in the way my daughter and I were treated, and I expect FOX Rent A Car to address this matter appropriately rather than dismissing it as a simple misunderstanding. Please provide me with a written response regarding this complaint and the steps FOX intends to take to address the conduct described above. Sincerely, Davina C. Scott Reservation #FFX0798923

First class service from Avis Miami Downtown!…read more From beginning to end, my experience with the Avis Miami team was exceptional. Andy was waiting for us when we arrived at the Brightline station. He had even texted ahead of time to confirm our arrival time so he could be there when our train pulled in. Talk about first-class service! After traveling, having someone already there and ready for you makes such a difference. Plus they gave me an upgrade without asking! The return was just as easy. Samuel was fantastic! I had made an error with my rental, and instead of making it a stressful situation, Samuel stepped in, took care of everything, and turned my mistake into a win-win situation. I really appreciated his professionalism, patience, and willingness to help. The entire process was fast and easy, but it was the people who really made the experience. Andy and Samuel are wonderful representatives of Avis and customer service at its best. Thank you to the Avis Miami team for taking such great care of us. I will definitely rent from this location again!

JORGE CARAVACA Knows how to handle customers and deliver…read moregreat vehicles No obstacle too much for him He is a crowd pleaser when it comes to efficiency and customer service Cars are always clean and prompt on delivery He is my go to car rental guy !! Thanks for making life easier for all of us Avis miami

I will not be returning to this Enterprise location. M They…read moreadvertise that they will "pick you up," but that was not the case for us. We had a confirmed 9:00 a.m. reservation and were told they could not pick us up, so we had to pay for an Uber to get there. Once we arrived, we were informed that there were no rental cars available. We were told some vehicles were expected to be returned, but none had arrived yet. There were already three people ahead of us waiting, meaning that even when vehicles did come in, we would not receive one -- despite having a reservation. We ended up spending 90 minutes waiting with no resolution. A reservation should guarantee availability, and unfortunately, that was not our experience. Very disappointing service, and I would not recommend this location.

Super easy check in process. I was able to choose whatever car I wanted in the vehicle class that I…read morerented. I ended up with a Hyundai Sonata since my first car was an '01 Hyundai Sonata, which was fun. The car was clean and ready to go.

Don't come here, ridiculously slow. People have pre-reserved their cars so why does it take so…read morelong? I bet that staff that get fired from the DMV get hired here. I found a place worse to wait in then for a drivers license! Also, it doesn't matter if you have status or not, everyone stands in the same long ass line. Why have a customer gimmick when you can't/won't honor it? Staff obviously hate their job and don't give a damn. It shows.

Reservations were made and confirmed but no cars available. Additionally, this location was chosen…read morebecause they advertised a shuttle from the Miami Port, but none showed nor were we able to reach anyone at thr local office - phone rang then went to fast busy. We had to call Lyft and spend and extra $30 to get to the downtown location and be told there are no cars. We have now wasted a large part of a day's vacation trying to get a car. Hertz should be ashamed and embarrased!!