Update: the pricing was corrected and explained as should on my very first visit.. Thanks so much to Melanie and Evelyn.. God bless each one of you ladies for going above and beyond... Dr. Moore was wonderful... Let's see how the next visit goes.. See if the ratings change... read more

I've been getting my teeth cleaned here for the last couple of years. When I first went in for a deep clean, they indicated that my insurance would only cover certain services and that some of those out of pocket services were required for the insurance to cover the basic cleaning. Stupid me took their word for it. Two years later, I go in for a routine cleaning. I've been taking immaculate care of my teeth and I notice there are even more services than usual. I ask them to remove things like fluoride treatment, cancer screening, etc. Then I asked about the gingival rinse (nothing more than squirting chlorhexadine on your gums), which costs almost $200. I'd been paying for this all along, mind you. They first said they could remove it from the bill, but then said they could not - but could discount it. I agreed because I believe that my insurance somehow required it and it was still $140. I called my insurance when I got home and they said they do not require any additional services/treatments to cover a basic cleaning. I'm livid. I know, I should have done this at the start, but the people that work there are generally very nice and I assume the best in people. Whatever. They've juiced me for hundreds of dollars, but just lost a customer. Also, the place is a dump. read more

The worse. place to go to fix your teeth . They charged me lots of money and they did a very bad job. Those people only care about money . I don't recommend it to anyone. They are NOT professionals. read more

TL/DR: they want your money from unnecessary procedures! I've gone to this dentist for 2 years. On my first visit, I was told I was on the cusp of needing gingivitis treatment. This wasn't brought up again until my most recent visit when they mentioned how my gums looked great. On that visit, they also told me I needed a crown. I had no tooth pain, I'd never even had a root canal previously. I got a second opinion, and they told me not only did I not need a crown, but the dentist at Monarch seemed to have chipped the tooth next to the one they filled and tried to fix it badly. read more

this is one of the worst locations in DFW. I have tried calling for over 2 weeks to make an appointment and they never call you back or answer their phones. tried requesting online too and still no response. It is absolute horrible service from them. They also gave very little compassion or are at any appointment myself or husband have had. They are rude and not helpful. And also make any issue you have worse. And when you try and get ahold of them to help correct it they ignore you. Can't believe this place is allowed to operate read more

Worse service ever. I had a second appointment after my first visit to take care of some dental work, was sent an email confirmation Monday 18th Dec, which I responded to, and the day before my appointment they sent me a cancelation, which said to call to reschedule. This was right before Christmas, and of course no one answered the phone no answering service, but today Wednesday 27th after Christmas, someone answered the phone but she couldn't help me because the doctor won't be back until next year so I won't be able to use the remaining deductible for 2023. This will now cost me hundreds of dollars or more to start over again. They made no effort to assure they would take care of this. Just come in next year! Poor service, stay away. read more

Customer Service Incompetence Krista the most self absorbed display of customer service ineptitude that I've experienced in 20 years. She lacks the emotional intelligence to perform the basic job function of receptionist by being temperamental, slamming the telephone and being openly disrespectful to patients. Dee that handles billing, she simply lacks the overall intelligence to work in an office at this late stage of her career. Monarch Dental, do you have any quality control or supervisory initiative to address these issues? Apparently this dumpster fire is what happens the week the Office Manager is on vacation. -Verified Former Patient read more

Dr. Edward's did an amazing job with my son and his care throughout his braces journey. His team and staff were very attentive to our needs and always communicated in a timely manner. I highly recommend Dr. Edward's and team if needing orthodontic assistance. read more

This my 2nd review just another location. Finally the grandkid had her braces removed on Friday and was advised her retainer would be ready by 5 however we couldn't stay due to have to work. We were advised to come back Saturday NO appointment needed since we were just picking up retainer and make sure it fit. We get to the office 20 min early and at 8:15 we see no one is inside. I called the other location to find out this location is CLOSED. I'm amazed at the lack of communication and obvious with all the issues we have had WE are done closing this door will NEVER recommend this place to anyone. No regards to customer time/no consistency. Wow read more

I've had route canals, and extractions. And the doctor barely give me local anesthesia, I literally have to grip the side of the table that I'm laying on, as he rips the tooth out of my mouth. this place has been a nightmare, I wouldn't wish bad dental practice on anybody. I don't know they have stayed in business so long. They must be making money off the uninsured, and insurance people. read more

This is my first visit here. My appointment was at 4 but got here at 330. I wasn't seen until well after 5:30pm. And that came after me asking how long the wait will be! I don't like it here read more

Monarch Dental & Orthodontics - No one here but me - General Dentistry Near Me - Arlington, Texas

If I could give negative stars, I absolutely would. Dr.Edwards team WILL refuse to give you a service you're paying for.

I went there for a filling that fell out. I was seen on time but I felt rushed. The entire thing felt rushed. I told my dentist my filling wasn't even and he told me that it was from swelling. It wasn't. I wasn't able to make it back for two weeks when the headaches became unbearable. I called the day prior and was squeezed in. The only highlight was Delia. She was a shining light there and listened to me. I'm giving the place 2 stars and not one based off of the dental hygienists and the staff. read more

To be fair, the dentists themselves at this location seem fine, they were nice and thorough. My issue is with the practice management, which I had nothing but trouble with. When I went for my first visit I first waited an hour to be x-rayed, then another half hour to have the gum checkup, then the dentist looked at my x-rays and told me I needed a whole bunch of work done but declined to do my teeth cleaning but wanted to wait until AFTER the several thousands of dollars of work and wouldn't even do a cleaning without getting ok's from my other doctors. In fact, they wouldn't even give me the ESTIMATE for the treatment plan until they got an ok from my other doctor. Once they got the oks (which my doc had to send several times), they never bothered to call me back with the estimate, I asked for it when I took my stepson in for his appointment. But, all in all I ended up spending about 2.5 hrs at an appointment where they never actually cleaned my teeth, which really angered me. Both my stepsons had trouble with their appointments as well. The first one, never even got to see a doctor because the practice decided to close early for the day before Thanksgiving and never got ahold of me to tell me (they insist they really tried hard, but I never received even a single missed call on my cell phone, so I am skeptical. I had taken the afternoon off work to take him to the dentist so I wasted a half-day of PTO on a missed appointment). For my second son's appointment we had the real comedy of errors. He is 10, and Monarch insisted he had to see a pediatric dentist, because their regular dentists won't see anyone under 12, however most of their pediatric dentists stop at 8, though they found one who would see him who is shared between many offices and I had to wait 2 months for the appointment. THEN they told me when I showed up (not when I made the appointment) that a pediatric dentist is a "specialty dentist" and doesn't get billed to the insurance as a regular checkup and has to get "preapproved" for whether they will pay for it or not at all. Since my plan is supposed to cover 100% of the regular yearly checkup/x-ray for my kids as well as for the adults, it would be complete and utter BS to end up with a $200 bill because they insist on calling him a specialty dentist. Wouldn't it have been smart to figure that out before I showed up, or tell me this is the case so I could decide to take my 10 year old go to another dentist who won't make me jump through these hoops? I was pissed off and let them know it. They decided to have a dental hygienist from the adult side of the wall do the cleaning so they could bill it regular, and they had the dentist look at his teeth and didn't bill me. The dentist himself was sympathetic to my displeasure with the situation - it's not his fault. He was very good with my kiddo, I have no beef with him. But the whole thing combined with all the other nonsense totally turned me off from the practice. I found a local private practice dentist near my house with great staff and no BS so I'm going there instead. They verified that the 1st dentist was actually correct with what she said I needed, so I have no beef with the Monarch dentist herself. So all in all I'm not saying your teeth won't get good care here, they probably will, but the corporate megaconglomerate environment is downright awful, you'll have long waits, they won't call you when they should, just save yourself the angst and go to a private practice if you have the option to. If you're on a DHMO you're probably out of luck because only these corporate chains take them. That's why I switched to a DPPO as soon as I could, and I'm much happier now despite still needing a root canal and a bunch of fillings *sigh* read more

Great place! I've been going here for a few years, and I am definitely satisfied. Staff, and dentists are so friendly! I felt like I was a friend! Make sure you talk to the financial person for the treatments, though. They have charged me for unnecessary items before. read more

I had a decent experience here. The times I have been I usually don't have to wait longer than 10-15 mins for my scheduled time. The hygienist and my dentist were all very kind and answered all of my questions. But that's just it, I had to ask a TON of questions because they wouldn't explain anything unless I did. As a person who works with patients everyday, I feel it's important to inform them of what is to be expected and so on. This may not be as important to others though. Otherwise not a terrible experience for being one that isn't crazy about going to the dentist! read more

Walked in today with no appointment and Evelyn (office Mgr) went above and beyond to get Dr Moore to take a look at my issue. About 8 mins. later I was called back to a chair and was having a consultation and diagnosis plan. The friday morning was fully booked and Evelyn got me rolled into the rotation and the work was done, my partial adjusted on site, and i left very satisfied and the cost was more than half what I anticipated. Dr Moore is a very savvy and experienced dentist who doesnt have to take all day to evaluate a tooth scenario; At a glance he can estimate the best course of action as this is my second dental 911 with him in past month or so. Thanks Evelyn! J Williams, Arlington read more

I left this place wondering how they have patients. I came in for a consultation and waited about 5-10 minutes to be acknowledged by one of four people working at the front desk. After checking in, I waited well beyond the appointed time. When the orthodontist came in, we discussed what I would like to change about my teeth (gaps closed), he told me this wasn't possible and Id need cosmetic dentistry and that my teeth will never touch because of their shape. Naive, I thought braces closed gaps. Additionally, he said I'd have to wear the braces about two years. Before leaving the consultation, he knocked over a tray and threw a HISSY FIT about knocking things over and others not being more careful. After he left, one of the girls from the front desk came in to discuss pricing. She was very adamant I start the process right then and there to receive a discount. I explained this is a big investment and I couldn't commit so quickly. At this point she was DONE. I did not even get a "goodbye", "thank you", "keep us posted", or "think about it". Maybe it's the neighborhood or the company, I'm not sure, but I found a wonderful office in south Arlington. The kindness, professionalism and knowledge displayed at the next place blew me away compared to Monarch. I will have braces less than half the time Monarch said, they're efficient and no cosmetic dentistry is needed. read more

I submitted a complain from my other yelp account today from my visit on last Friday. My first visit wasn't a great first impression. I waited for a while to be seen and I was early. Now this complaint follows my second visiting for the following Monday! Before leaving Friday, I was told that my appointment was all set for Monday. Over the weekend I got a courtesy call that I missed. The voicemail said Tuesday. So, Monday I called around 2:30 (they didn't answer earlier in the day and they take a 1 1/2 hour lunch) The lady was nice but she said she didn't see my appointment. I sent her a copy of the appointment card and she said come in. I got there around 4:15. My appointment was at 4. Now, I apologized for being late due to traffic and the mix up with the appointment. (my job needs notice before leaving early) she said she can reschedule me, the next appointment wasn't until September..... WTF! How do you quickly reschedule people for being 15 minutes late due to unforseen traffic but you guys take baby steps in regards to seeing the patients you already have? You take your time, so did I. I don't recommend this dentist unless you literally have nothing schedule. read more

This is my third visit with Monarch dental and I always leave satisfied with their customer service and their kind measures in order to guarantee you are in and out after they have you in the seat. There's normally a 30 minute wait, with the appointment, but I myself have ran late two out of the three times that I scheduled an appointment. Both the general and ortho staff are friendly and strive to ensure your experience and makes you come back for more. read more

I waited over 1 hour before I even sat down for x-rays and my cleaning despite having an appointment for my 1st visit. I was there so long that the dentist had already left for the day and I had to come back on a different day just for him to look at my teeth. Later in the year I had made an appointment to get my teeth cleaned again. A week before my scheduled appointment I had called to confirm and the lady I spoke with said I was good to go. I show up on the day I had confirmed and the lady at the front desk told me my appointment had been canceled. They said they had already filled my appointment slot with someone else and I would have to come back another time. No reason was given on why my appointment had been canceled. I had never canceled this appointment and I asked for the office manager to call me back. I ended up never receiving a call from anyone at the office. While the front office staff and my hygienist were friendly, they don't care about their patient's time. That combined with my appointment mysteriously being canceled and never receiving a reason why was enough for me to find a new dentist. read more

The best service is what I can say, I have never had good experiences at ANY dental place. I had a really bad toothache and had not slept all night. I heard about Monarch from a friend that had just been there a day before and said to try them because they were really good..and he was right. Dr. Moore was really nice and his sense of humor put me at ease. Didn't have a lot of money to work with but their discount prices were so affordable. I was really nervous because I was getting an extraction and before I knew it my tooth was out! I'm very happy with this place. Thank you Dr. Moore, Yvonne and the rest of the staff for taking care of me! read more

After my HIPAA rights were violated today, I am finally done with this place. Since they are not able to reschedule my 6 month cleaning until November, because I was 5 mins late to my appt, I requested a copy of my dental records. I kept my cool even though they called me Saturday to change my Monday appt time from 2:30pm to 2pm. Receptionist named Mario said I was only able to obtain a copy of my x-rays. WRONG! I told him legally I am able to request all my records. He proceeds to tell me I would have to hire an attorney and then I am able to file a motion to obtain my records. WRONG AGAIN! I have worked in the medical field for over 5 years. I bet he didn't know that. I could've stayed and entertained the bs he feed me but why stress myself over a office that has raised 3 red flags in less than 7 months. read more

I would give it no stars if I could. This is a long review, but well worth it. PLEASE READ TO THE END! I just relocated from south Texas, I went to a Monarch Dental down there and absolutely LOVED them. I never had issues in my last office. In December I came to the Collins street location for a cracked tooth. I paid my out of pocket and I left. A few weeks later the same tooth was in pain again. They told me to come back. I do and apparently the enamel on that tooth was worn off. It made sense since it was my tooth in pain, not my gums. That's important for later in this story. The dentist, who by the way is a nice guy and I had no issues with him, told me to switch my toothpaste and mouth wash. They said come back if it's still bothering you next week. It helped immediately and I never called to make another appointment. Last week I get a call from them telling me I have to come back for my "periodontal" appointment. I asked what they were talking about because this is news to me. I explained my last interaction. Then she says "Well you need an exam and cleaning either way." Yes, I do so I schedule my appointment. I arrive for my appointment and the receptionist mentioned the "periodontal" word again. I told her, no... like I said on the phone I just need a cleaning. She replied, "well you still have to get X-rays so we know what's going on with your teeth." I expected that, so fine. I get back to the chair and the assistant asks me which tooth I'm having an issue with. By this time I'm getting an uneasy feeling, I told her I don't have any issues and I'm here for a cleaning. Am I not saying this right? Third time I've had to explain this. I wait and I assume the hygienist came in next and starting inspecting my gums. I'm literally hearing this woman tell the other woman what she was measuring on my gums and all numbers were in the "safe" section of their little chart they have posted. This woman asks me no questions, she didn't even introduce herself and she leaves. I'm still waiting for the cleaning I came in for. The dentist comes in next, again he's a nice guy and I don't have issues with him. He inspects my mouth, asks if the tooth felt better, I told him changing the toothpaste was all it took. He said your all good and left. Then the First Lady that took my xrays comes back, by this point I'm asking when I'm getting my cleaning because I'm feeling like we are all not on the same page here. She tells me she has to show me a video. It was titled "gingivitis" and literally talked about brushing properly. Still no one says anything as to why I'm watching this or mentions gingivitis to me. Then a lady from the front office comes to the room and hands me a $212 bill. The same lady who checked me in and the first thing she mentions is the tooth I'm getting fixed. I stop her and ask what she is talking about, I tell her I literally just spoke to the dentist who said everything in my mouth is fine. She then says, "oh maybe this is from when you came in last time." Are you freaking kidding me? How does that just accidentally show up on a bill? This is shady to me. I then look and listen to her tell me I have a $50 deductible. I tell her that I don't think that's correct, I came in for a teeth cleaning and I've never paid a deductible on a cleaning and I've had the same insurance for 7 years. She says she will call my insurance and double check. She leaves to go call. Then there are charges for gingivitis treatment... maybe she said prevention... still not one person told me I have gingivitis. At this point I have a really bad gut feeling. I grabbed my phone, called my insurance who confirmed my deductible is taken care of. I go up to the front because the insurance company said she would talk to the office. When I arrive up front, guess whose NOT on the phone trying to figure out my insurance inquiry? Front office lady puts insurance lady on speaker and explains that My deductible has been taken care of in December's visit. She tried to argue with her. Then she made it very clear to make sure she asked if it was true that I had a deductible. Like she needed to prove me wrong. I'm not the one who can't keep my records straight but if you need to feel redeemed by my being wrong about a deductible FINE!!! She starts going into this gingivitis procedure. Still... not one person has told me anything about gingivitis. I explain I just want my teeth cleaned today. She said, "you have to have this gingivitis treatment first, then the cleaning after." By this point I'm so uncomfortable I can't get out of there fast enough. I get out as fast as I can. After all of this it looks as though they were trying to get me into the door just to get more services paid to them. I've never experienced this from a dental office before and I won't be back. STAY AWAY FROM THIS LOCATION. read more

Horrible. I have been here an hour and they have only taken X-rays. I am bailing and going somewhere else. Bad customer service.

My Experience overall today was Excellent. Although it took almost an hour for me to be seen the service was Amazing. From the hygienist to the office manager, everyone was polite and sensitive to me and my feelings! Melanie, the office manager was indeed remarkable, she not only made me feel better but she came up with a payment plan that worked for me to make my forth coming experience less overwhelming. I was almost In tears before she found a way to make it easier on me. So for that I would like to thank Melanie from the bottom of my heart for her time and effort, something I've never experienced with a dental office before. Keep up the good work I'm smiling for now. :-) read more

Brought my bf in when he was in extreme pain for an emergency visit. Everyone was so kind and caring. Turned out that he had to have two root canals :( We were educated about the procedure and the cost and advised on the best course of action. The dentist was so honest, professional and caring. They made an awful situation bearable and he feels great now. read more

I have an impacted tooth that's been really bothering me and I want it out asap. Monarch got me in on time and made sure to be upfront with me about cost and procedure which I really appreciated. They were willing to even schedule me the day of to remove all four of my teeth. I'm scheduled for next week and honestly I am not worried at all which is refreshing. I am happy to be with a staff that know what their doing. Thanks to everyone and thanks to Delia for walking me through everything! read more

I have been here few times for cleaning and my regular dental checkups. Taking an appointment was not hard at that place.They schedule my last appointment wishin two days. The wait time in the office was less than 15 mins and dentist and tech were pretty friendly and looks like know what they are doing read more

If i could give them a 0 star review I would totally do it. Last year I got a root canal done and they did a terrible job. I was not just in an unbearable pain for months, they weren't careful they hurt me and 3 days ago my crown fell off, not to mention that I got a severe infection. Today I went to get the crown replaced and they told me that my tooth is not salvageable anymore and that I will need an extraction and a 2000dll implant. I lost my tooth because of a negligence. I would never go back! read more

Just moved to Arlington and needed a Dentist. Found Monarch Dental online and printed off their new patient coupon which includes Exam and X-rays for $29. Went to my appointment and they told me they no longer accept the coupon and the price is now $39. I said that was fine and they handed me some new patient forms to fill out. After filling out the forms (took about 30 min.) they told me that the price would actually be $79. I went to Spectrum Dental instead. Nice, honest group there. read more

I only came to Monarch to get a cleaning but they refused to honor my appointment. They have an advertised special running for new patients online and this was confirmed by the 2 Monarch appointment/customer service representatives that I spoke to when making an appointment. Then when I got to this Monarch on Collins, there were long wait times, the staff kept asking me the same questions over and over about why I came in, when my last visit was, etc. Then when I was paying at the counter, the receptionist Nicole told me a cleaning was an extra $115. So they advertise one price and offer another when you actually show up on your appointment day. read more

This place is DIRTY! Blood on the walls, cobwebs all over the place, floor dirty. Dentist has a huge gold chain hanging around his neck....very unprofessional. Didn't use gloves which was very weird. All they did was an inspection and after that got up and left. Placed was just to dirty for my taste. Complained to the receptionist and she said sorry, it's the night crew that comes in and cleans 3 times a week. Really?? You only clean 3 times a week?? On top of that, you know they are poorly cleaning your facility and you are ok with that?? Find another Dentist! read more

I have been to my fair share of dentist and Monarch dental is by far the best. When I walked in I was greeted with a smile. I have to be honest I'm scared of dentist but I know it's important with that being said I have to say the best part of my whole experience at Monarch dental was the young lady that was helping the dentist, her name is Monica. She was so professional answered any questions that I had she was very knowledgeable in her job. Thanks to her and her suggestions I was able to calm down and my whole procedure went smoothly. read more

I made an appointment here to get my teeth cleaned. When I called to make the appointment they said I need to get xrays done (which is pretty standard). So I went to the appointment and asked while I was there if they were still going to clean my teeth. The guy at the front desk said he didn't know who told me that and that I might get them cleaned depending if there was a dental hygienist available. And then he said that it was standard to come back 6 weeks later to get my teeth cleaned. So I left monarch and made an appointment down the street at Arlington dental spa and they were awesome. I left in less than an hour with conpleted xrays and clean teeth. I hate monarch. read more

I arrived 15 minutes early for my appointment and was not seen until 45 minutes after my scheduled appointment. Once I actually saw a dentist I was told That he was not sure what was causing the inflammation but would prescribe an antibiotic and pain medication. That was at 9 a.m. I called six times up until 4:45pm looking for my prescriptions with the promise that they were on the way. I guess they didn't know that I worked at the pharmacy the medication was supposed to be called into. After 6 p.m., when I was sure the medication was not coming, I went to an emergency dental operation. I had to pay a crazy $200 deductible. What a waste of time and money. Not to mention agonizing pain. I will never visit this place again and I hope no one else does either. read more

NEVER go to Monarch Dental!! My son and daughter both had teeth extracted at Monarch and they chipped perfectly good teeth around the extraction site and refused to fix the damage!! PLEASE choose another dentist!!! read more

This place's wait time was particularly awful, even compared to dentists in general. My sister was called in about 15 minutes after the scheduled appointment time only to find out that she didn't have the cavities the dentist had previously told her she had--in other words the whole reason for the appointment. Instead they decided to do a sealant and teeth cleaning but an hour and a half later they still had not started! At which point they decide they're now too busy to do anything at all and rescheduled until the next week. Almost two hours wasted due to their own mistakes and scheduling problems. I can only hope that for the third appointment something will actually get done. If you value your time I would not choose this dentist. read more

Worst Orthodonist and dental office ever . First of all they are never considerate of your time . I can't name one time out of my 2 years with them that I didn't have to wait over 30 minutes after my appointment time to be seen no lie . Also while in the seat waiting on the ortho the assistants are playing around and talking like your not there . How rude .I originally went in for braces because I had an extra tooth and I had it removed . So I needed to close the gap on my bottom smile line . I promise you I was only supposed to have braces 18 months . Here we are 26 months later smh. My space had closed in 6 months and my teeth looked perfect . But over time my teeth started reverting back to looking worst than before I had braces like what the world . The reason why is because the Orthodonist has way too many patients . He doesn't know my needs or the individual needs of all the patients . One visit he will fix an issue I have and the next visit he will not really do much and then I have the same issue again . Ex. At the end of this treatment I gained new spaces I never had . And they were like well that's happens ... teeth shift. .... lies I don't get how 18 months later my teeth are straight and my old spaces was closed but I have a new space at the end of my treatment . They say oh just wear your rubber bands. But in the beginning I didn't need rubber bands and my spaces closed graceful and beautifully . Smh! Office manger tried to help , she was really sweet but it doesn't make up for the bad treatment I have received . It's not here fault .Braces are a rip off and monarch is the worst Ortho ever. Never again . Please find a private ortho . Don't go here! read more

This particular Monarch office is exceptional in their service, politeness,friendliness and all around service. Dr. Rekha Chaudhari is one of the most caring and gentle dentist I have ever met. This office cares about their patients and gives great customer service every visit and on the telephone. read more