The care quality and office experience is horrible. They brought on a dentist and I went to go see…read morethem. I had them do the Invisalign and fill a cavity and about halfway through the Doctor up and left, and when they filled the cavity, they did not take out the cavity and left the cavity underneath the filling and it ended up breaking my tooth and now I need a crown don't trust this dentistry. They hire dentist that are unreliable and they don't take care of their patients. if the dentist up and leaves they try and find every excuse why it's not their fault.

Had a recent pang of tooth pain and had to get over my fear of the dentist, called the office and…read morethey were super quick to get me scheduled and very sympathetic on my arrival when dealing with my white coat syndrome. Dr. Yo was great to work with, checked in frequently with 'how are you doing,' and 'do you want me to explain the procedure as it goes on or just knock it out? Which will help your mind be at ease.' She was very easy to talk to, able to help find and take care of the issue quickly and I genuinely left like 'Why did I have that fear,' I'll be scheduling any exams there going forward. Location is easy to find, office is pretty bustling and busy but all the staff was friendly and mindful of patients being seen. The team who helps you figure out the financial end as far as your insurance breakdown and out of pocket expenses were helpful in making decisions as well.

We had a mixed experience at Kitty Hawk Smiles Dentistry…read more Unfortunately, my visit started off poorly due to the front office manager, Nikki. She came across as very rude and unwelcoming. She frequently talked over me and cut me off before I could finish my questions or receive clear answers. That kind of interaction is frustrating and not what you expect from someone running the front office of a dental practice. There was also a communication issue during the appointment. The hygienist was not informed that I was receiving orthodontic treatment, so the cleaning was started without removing the braces first, which should have been addressed beforehand. That said, the back office staff was great. The hygienist was very informative and took time to educate me on proper care and how often certain treatments should be done. The doctor and orthodontic staff were also excellent--professional, knowledgeable, and pleasant. Overall, the clinical care itself was solid, but the front office experience and communication need improvement, as they set the tone for the entire visit.

If I could give 0/10 I would. It's taken me along time to write this due to them trying to take me…read moreto court over "money owed" Had all 4 wisdom teeth pulled at once...not only was I wide awake through the entire thing, even asking them to stop during because of how much pain I was in and them responding "no I'm almost done" They also cause $4k with of damage that a specialist had to fix over the course of 4 months of dealing with extreme pain. I have never had issues with my teeth and due to them causing nerve damage now have 2 teeth that are dying. To make it even better I find out that the guy who pulled my wisdom teeth was not an ORAL SURGON! Then they try to send me a bill for $2500+. I refused to pay it as I had to pay $4k out of pocket to fix what they messed up. So they try and take me to small claims for it. My lawyer ended up settling the case but it has Long since (about 4 years) cause damages to my teeth I'm still trying to have fixed, and let's not mention the PTSD of having to go to ANY dentist. 10/10 don't recommend if you care about your mouth, money, and long term mental health when it comes to the dentist.

Dr. Jenkins did a great job extractin a wisdom tooth! I'm a senior citizen and scared of needles…read more but Dr. and his staff were very caring!

I should have filed an official grievance against this dental office a ling time ago. I had to…read morehave roots removed that were left behind by an even more incompetent dentist frim Jefferson Dental. Also i had to have a tooth extracted and bone graphing to prepare for dental implants. They nade me pay in full at the time of service.. received payment frim my unsurance provider and then sent my invoice to collections. I called and got directed to tbeir billing dept. but could never get a call back. So after what seemed to be a very ling time for my mouth to heal, i started shopping around for implants. I went to two different implant dentusts and both told me that the bone graphing was not done deep enough....all that pain, missed work, lost money...and they did an inadequate job...What really chaps my hide, is the absolute arrogance and largwr than life ego of the oral sergeon who did the work. She took every opportunity, to remind me that she was not a dentist, but that she was a Doctor. . . An Oral Surgeon...over and over again, as if it implied the ability to also walk in water or something - just to end up with some half ***** work done. It was a bad experience. I would not recommend.

I am not a fan of dentists so I'm very reluctant to go. Dr. Enriquez puts all your worries to rest…read more She is an incredible dentist and couldn't recommend her enough. From filling in cavities, cleanings and pulling teeth replacing with an implant. Dr. Enriquez and her team has always made sure I'm comfortable and relaxed. If you dread going to the dentist you have to give Cibolo Dental a shot. You will not be disappointed.

3 things happened that caused them to terminate our "doctor-patient relationship." I loved this…read moreplace because I always made cleaning appointments for 7am and it's a mile from my house. In and out and on to work. Well one morning I didn't get taken back until like 7:12 and I complained about it. Dr. Enriquez said it was her fault as she ran long doing morning prayers. Fine, but a lot of places will cancel your appointment if you run late or charge you a fee. Fair is fair and I liked getting there early so there's no waiting for either of us. Another time I paid in cash and the girl said I could have any change because it was locked up in the office and I said that was unprofessional. She said I'd have to come back later in the day. Weird. So moments later Dr. Enriquez comes around the corner with the key, opens the office and gets my change but also has a mini counseling session with me about what I said. So was the girl at the counter just afraid to ask for the keys? The last thing was my mask. The whole idea of wearing one to a dental appointment is just mental. I took my daughter and they didn't like the one I was wearing and I declined the one I was offered. In May of 2020 when I heard Abbott was making a mask order I went to JoAnne's and bought a yard of eyelash lace and some elastic. I used it for a face covering and it actually did the same thing as every other mask. So I guess after that, much like Andy on Shawshank when Tommy got murdered, they decided it was time to part ways and sent me a letter that my family's dental needs would be better served elsewhere. And they have been at Dual Arc.

Had a wonderful experience w the staff who were all soft spoken. The dentist was kind and calm. He…read moreknew what he was doing. My appointment was yesterday and they took me without any notice as I had an issue that need to be resolved as I was leaving town the next day.

Yesterday was the first time I visited Primer Dental Center…read more ; i hadn't had a check up in a long time and im glad I came in. I had a deep cleaning done on my left side top and bottom teeth , went very well and still have other pending work to be done but overall at this time I confidently feel I made the right choice in practice . Definitely would recommend.

As a dental professional, I was mortified by my recent visit to Windcrest Cosmetic Dentistry. I was…read morescheduled for a routine cleaning and exam at 3:00 p.m. The hygienist I was schduled to see, Dominique, was running behind, so the dental assistant brought me back, and Dr. Patel -- whom my husband and I have always had great experiences with -- performed my exam first. The hygienist finally came into the room around 3:20 p.m., and by 3:36 p.m., I was already checked out at the front desk. I have never had a cleaning that lasted only about 15 minutes (which included the time Dominique had to santize the dental chair, saliva ejector and water hoses), especially being overdue for my regular visit. What concerned me even more was the lack of infection control. The dental instruments were opened from the sterilization bag before I entered the room. I had to ask the hygienist to sanitize the dental chair, saliva ejector and water hoses because it didn't appear to have been cleaned prior to my visit (white particles visible on surfaces mentioned), and I was handed visibly dirty patient glasses. As someone who works in the dental field, I found this completely unacceptable and concerning for patient safety. It also saddens me that when I brought this issue to the attention of the front office staff upon checking out, nothing was done to address or rectify the situation. No apology was offered, which was very disappointing and left a poor final impression. Whether this was due to running behind schedule or simply a lack of care, the experience was extremely disappointing. Despite my positive experiences with Dr. Patel, my family and I will not be returning after this visit.

Update 4/7/26 - My most recent experience with your office was below expectations and has led me to…read moreconsider seeking care elsewhere. I visited for a routine cleaning in late 2025, during which I felt the dental hygienist appeared inexperienced and uncertain in her technique. After the cleaning, while measuring periodontal pocket depths, the probe was left in my mouth while she turned away to chart. Additionally, the pressure applied during the exam was excessive and inconsistent with my previous visits, where my dental health has been stable. When Dr. De La Garza came in for the exam, I mentioned my concerns and expressed that I did not feel the measurements were accurate. Despite this, I was advised to schedule a deep cleaning, which I believe may have been recommended based on those questionable measurements. More recently, I received a call to schedule my next cleaning. During that conversation, I calmly and professionally explained my prior experience and shared that I was open to continuing care with the practice, provided I could be scheduled with a different hygienist. I also emphasized that my intention was simply to share feedback and resolve the issue. I was surprised when the response I received was an offer to remove me from the call list rather than address my concern. When I expressed my surprise and reiterated my desire to remain a patient while having my concerns acknowledged, the conversation was abruptly ended. After more than 10 years as a patient, I find this experience disappointing. I value the care I have received in the past, but I am concerned by how this situation was handled. I hope this feedback is taken constructively, as my preference would be to continue care with your office under improved circumstances. (4/7/26) Update #2 - I contacted the office and spoke with the Office Manager to ensure my concerns were clearly communicated. While she did offer the option of scheduling with a different hygienist, I was interrupted during my explanation of the situation. She referenced notes in the chart and appeared to focus on defending the hygienist rather than simply listening. As a registered nurse who also works in service recovery, I place a high value on active listening and empathy. I was disappointed by what felt like a lack of both during this interaction. Had my concerns been fully acknowledged with a simple apology and then followed by the proposed solution, I would have been willing to schedule an appointment immediately. The call itself lasted less than five minutes. This reinforces my impression that my concerns were not given adequate attention, or the office manager was just too busy to listen. Unfortunately, this experience leaves me feeling as though patient relationships and long-term retention may not be a priority.

I stopped making appointments for routine cleanings at Oasis Dental in 2022 because they kept…read moretrying to guilt me into getting an implant. I keep my mouth fairly clean and haven't had mouth pain for 4 years. 2 weeks ago one of my fillings fell out. It's not painful, but the edges are sharp against my tongue. I called Oasis up and made an appointment to fix my filling. They already have my records, and maybe I'd get back into the habit of regular cleanings. They saw me 2 days after my filling fell out. Awesome. I go to my appointment. They take xrays and ask me questions about the severity of my missing filling. I've got no pain, it just needs to be replaced. They say they don't have time to fix it today and that I need another appointment. Apparently it'll take an hour. I was hoping to get it done, but no biggie. They can see me in a week. I take time off work to get my filling replaced. On my way out of my neighborhood they call and tell me they're pushing me back. Ok. Things happen. I get seated in a room 15 minutes after my appointment. Now my blood pressure is 2 points too high. They use one of those cheap electronic BP cuffs. I'm sitting in this dentist chair hoping my BP drops so I can get this work done that I tried to schedule a week and a half ago. They take my blood pressure 2 more times with the cheap cuff, tell me a few things about ADA regulations, and boot me out the door. I worked in healthcare. When a cheap BP cuff reads high, usually someone takes a manual pressure which is more accurate. I was 2 points high, probably at least partly caused by them delaying my appointment and now they won't treat me. If you didn't want me as a patient because I stopped routine cleanings 4 years ago, have the decency to tell me and not waste my time at 2 appointments. You could have told me last week that I should find a new dentist and I would have understood. Dr Galles may be an ok dentist but he is not an ok person.

I have been going to Dr Galles at Oasis for 13 years and despite what other posts I am seeing, it…read morehas been the best dental office I have been to. Everyone is kind and helpful and absolutely look forward to my visits! From the front office greeting me with a smile and welcoming, to the dental assistants like Christine always cheerful, to the Doc coming in each visit to check up on me and joke about how long I have been coming there. Always been great.

Our entire family, myself, husband, son, daughter-in-law enjoy and have benefitted from the…read moreexcellent work done by this husband and wife team of dentists. Everyone there is relaxed, polite, pleasant and will help the patient with any anxiety, etc. We recommend them without any reservations. My husband and I can't continue with Dual Arc Dental because they no longer submit the full bill to the insurance company and after that amount is paid the patient pays the balance. Sometimes we cannot afford to pay up front so we located another practice recommended by a friend which will submit the bill to our insurance and allow us to pay the balance. We understand that Dual Arc made a business decision and we wish them the best. Try them and you will be impressed with the high level of dental help.

Military families! Stay away from this dental clinic and they are NOT in the network of Tricare…read moreDental Program! They literally scammed me!!! I called in to schedule an appointment in the mid-May, and I told them very clearly I have Tricare dental and asked them if they accept Tricare. They said yes they do accept Tricare and then set up my appointment on June 22. I showed up and checked in, then the front desk asked me to pay $100 copay, I told them Tricare covers 100% on the annual exam and x-ray and cleaning twice a year. Then they told me oh we are NOT in the Tricare network and you need to pay a copay $100! WHAT!!! WHY DID NOT TELL ME ON THE PHONE WHEN I CALLED THE FIRST TIME???!!!! I said then I do not want to proceed with the appointment and about to walk out, the manager saw that I was about to leave, she said oh I can just bill your insurance and waive the copay, since you are already here, I do not want to turn you away. We will just do the x-ray and you can take the images to another dental which is in the network. I accepted and proceeded with the x-ray. I was SO WRONG!! I really really should have left! Later of the day I found another dentist on Tricare Dental Program website and called them and told them what happened earlier today. I was told that: 1) they would need to do their own full mouth X-ray and not accepting what other dentist has done due to liability 2) Tricare only covers full mouth x-ray once every year, I would need to pay out of pocket for the second one. This place wants to make money so bad that they totally abused my insurance coverage! They knew clearly I had Tricare and they could not do any cleaning or needed treatment for me! Even they waived the $100 copay but they submitted $$$ claim to my insurance! Yeah, they got paid from insurance! Now I have to pay for another X-ray out of pocket! STAY AWAY FROM THIS SCAMMING PLACE!!!