The Pool Company Construction just completed a renovation of our pool (new coping, tile, pool…read morelighting, railing). Their work was outstanding. No one really enjoys spending money on renovation projects, but we were so pleased with the results, and feel the money was well spent. From their first visit to discuss options and provide an estimate, through the entire project, they were professional, courteous, responsive and friendly. A special thanks to Gayle and Patrick. If you need anything done to your pool, give the Pool Company a call. I know that you won't be sorry. Steven T. (Spotsylvania)

I would like to give a big shout out to The Pool Company for their awesome and impeccable customer…read moreservice. I reached out to them being a new client and they did exactly what I signed on for. Kat was extremely friendly and courteous and kept me updated as well as Steve. Dave and Alan arrived and went right to work to drain and clean my pool. They also serviced my new Hayward system. Knew exactly what was needing to be down! Such a wonderful duo that is an asset to the company. I am not physically able to take care of our pool and they have earned my appreciation and respect. I will be a client from here on and plan on using their services to close and open my pool from here on out. You were all a life saver for me and many, many thanks to all of you :) If I could give 10 stars I would!!!!! K. Kirby

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

Sauna purchased 1 month ago under warranty. Door improperly sealed causing water intrusion…read more Multiple attempts to resolve ignored. Currently escalating through consumer protection.

This is the first year I have used Summit Pools and they have been excellent. Their prices are…read morevery reasonable and my pool has never been cleaner and the water clearer. Today I thought the pump pressure was too high and they addressed it right away. No hassles and no additional charges. This is outstanding customer service. I am a very happy customer and highly recommend Summit Pools.

Excellent response time to "emergency" message !! Mac was able to talk and text me through a pump…read moreand filter problem w/o charging me !! HUGE help during prime opening season. Will not forget his calm efforts and expertise in help me fix the problem ! Cudos Summit Pools - especially Mac !! Thank you for being there !

Tom is owner operator of ASP. He and his technicians have been taking care of my pool since 2018…read more ASP has my pool looking clean and inviting. My pool was a disaster last year before he took over with the maintenance of it. I was in the hospital with cancer and bone marrow transplant treatment at VCU Massey Cancer Center in Richmond, VA for many months. The pool looks great and he and his technicians are always willing to go the extra mile. He cleaned the white steps into the pool so well they looked bleached, but he used the appropriate chemicals to make them look great. I am glad I hired him.

From the owner: Our professional pool care company provides our customers with easy, informative, and friendly…read morerepair and maintenance for their swimming pools. Our pool technicians exceed the highest standards of professionalism and technical skill, bringing a whole new level of customer service to the pool care industry. With ASP's help, you can focus on making memories--we'll take care of the rest!

They installed pool over 20Y ago, never had an issue with pool. Only weather delays. When we did…read moreneed some piping repair this year, they not only did the job well, its actually better then the original they did 20 years ago. They make apts, and keep them unlike other pool companies. I found them to be lower price than all other local pool companies. And the people are great.

Signed contract September 2020 for install end of January 2021…read more Construction started June 2021 for a "30-45" day project (still not complete May 27, 2022). Many issues: -Concrete color is salmon, not tan, even AAA workers have said they don't think it is the color they intended -$10k in damages to asphalt driveway (that we were assured by the owner wouldn't happen because we would start our build in January when the ground is frozen) -Major grading issues that causes pool to flood any time it rains -Project abandoned by Brian in August 2021 -Firepit was thrown off to the side and not incorporated into our design -Poor Quality/Workmanship with concrete: no 90° angles, crooked lines, sharp surface, etc. -Tan fence installed with 3-4 different shades (after wrong fence color against our HOA was delivered) -Backwash line overflows/doesn't drain and is eroding our basement foundation and retaining wall -Not enough characters to continue this list. May 2022: Still waiting on project to be finished/corrected. No urgency because this is their "busy season" and have new pools to install. This is the biggest financial mistake I have ever made. Richard Shaver (owner) sat at my breakfast table and told my husband and I that he would build us a backyard oasis. He talked about God and doing good for people. Haven't heard from him since the day we signed the contract. I would love for him to photograph our project and proudly present it on his social media without using Photoshop. If I could have them dig it up and refund us, I would. May 2025 - still flooding, Richard Shaver is a ghost!!

I was drowning n they were doing nothing one star in instead of them saving me they were playing in…read morethe water the service was horrible they don't do anything when anyone drowns they scream at kids so that is why I rate it a one star.

I began my search for a pool a few years prior. I had started conversation and even had a plan with…read moreanother local company and suddenly communication stopped. Later, I found that my point of contact had left and there was follow up plan implemented. This was super disappointing so I began my search again. I also started exploring the option of contracting out each step as a cost saving measure and realized quickly having a turn key company was more desirable for me. I started to asked around and did online searching for a reputable company who specialized in fiberglass and saltwater pools and was very interested in tanning ledge. I found River Pools and Spas in late 2019. They were super attentive and scheduled time to come see me and talk about my goals. They designed my dream that included a waterfall and fire pit. I was impressed with their transparency and there informative website. Their videos and articles touch every question you could possible have and are absolutely a must to review. They will help you understand the true cost of pool installation and set realistic expectations. This is a very large purchase and you pay for what you get. Fast forward, April 2020 and my pool project was complete. This planning and scheduling started in December 2019 and couldn't of been more timely with the impact of COVID. We really enjoyed the luxury of my at home oasis. Where there set backs and challenges, yes! But weather is not predictable, shipment delays due to COVID and nor was my water table requiring some additional stone. None of this was River Pool and Spas fault and their communication was on point. Every time a challenge presented they did what I would expect a company to do, they communicated and did what was right to fix it instead of ignore you. I live on a very busy corner lot and has created a lot conversation on my experiences and recommendations and lead me to share my experience here. I highly recommend them! I will enjoy this pool and my added features for many, many years and couldn't be more pleased. They nailed my expectations and the look and feel I desired. They truly customized my layout and didn't try to put me into a box. It isn't just the pool it is full service offerings.

River Pools Roanoke - Extremely Unresponsive…read more We've been trying to reach River Pools Roanoke for over a month now about an inground pool installation and still have not heard back from anyone. We called multiple times during their business hours, left several voicemails, and sent text messages as requested, but no one has returned a single call or message. If this is how they treat potential customers at the very beginning of the process, it really makes you question how they would handle a major project or any problems after installation. This franchise comes across as completely irresponsible when it comes to basic communication and follow-through. We've decided to look elsewhere for a pool company that actually answers the phone and respects our time.

I called Jon over the weekend to level an area in my yard for a pool…read more Due to Corona all pools are closed and the only way for the kids to get in some swimming this summer is to get your own pool. He committed to coming on Wednesday evening and showed up as promised for the price he promised. He was Excellent! I highly recommend him for any dirt work. The kids and I are soon being going to enjoy our own pool this summer. Thank You so Much Jon!

From the owner: I specialize in grading driveways, re-grading yards and tilling, bushhoging overgrown fields,…read moretilling your vegetable garden, drilling your post holes for your new fence, and raking your yard or open woods,and preparing shed pads, pool pads, storm pond maintenance, and snow plowing. I also provide dump trailer rental, junk removal and debris removal services.

Reminded again why I do not shop at Lowe's. Came in since they had a deal that Home Depot currently…read moredoesn't have. I've gotten assistance previously on a weekend when buying 16 bags of garden rock. This time I came back for several bags of another heavy load. I was told the loading assistance was only for 20+ bags. This is how customers get injured especially trying to cross lanes of traffic right next to the parking lot entrance.

If you're looking for carpet I suggest you purchase from someone else. The carpet was great but…read morethe installation was terrible. Servpro, the company Lowe's used in our area is terrible. Door transitions is not something they are good with and Lowe's did nothing to hold them accountable. See attached pictures.