100 star rating if I could. My family and I had to make the…read moredifficult decision to put to rest our sick 16 year old dog. On what felt like the worst day ever, the team at Tower Drive Animal Clinic was so comforting and respectful of myself and my family. They treated us as I would imagine you do family in tough situations like this. Nothing can make that day any less heartbreaking for us but I am forever grateful to the team at Tower Drive Animal Clinic for their treatment of our beloved Bob and my family. We received his remains today and the presentation and sympathy card from the team brought tears to my eyes. A million thank you's.

We've been taking our dogs to Dr. Hewlett for many years, since she was in Monroe, NY. She is an…read moreexcellent veterinarian. She's very professional and extremely compassionate. She's been with us through the good and the bad. We've taken cute little puppies to see her for their first shots and we took my heart dog to her for his final shot and there is no veterinarian anywhere who compares with Dr. Hewlett. She's the best.

We made the switch from another veterinary practice about two years ago. Our oldest dog is a…read morerescue/vet reactive, and although he's only 30 lbs we were told he would have to be put under anesthesia for every appointment going forward at our previous vet. This seemed excessive, expensive and unnecessary. My co-worker told me that he made the switch to Middletown Veterinary with his vet reactive dog, so we thought we'd try. Our last visit, our dog only cried once. My husband was so proud, he talked about it for days. Our other dog and cat are easy at the vet but are provided with great care as well. Every person who works there is so kind. Thank you Middletown Veterinary!

RUDE, JUDGEMENTAL, COLD AND DISMISSIVE VET. RUDE VET TECH. INEPT RECEPTIONIST. POOR COMMUNICATION…read moreWITHIN THIS OFFICE. THIS FACILITY DID NOT HAVE THE PROPER SUPPLIES TO CARE FOR MY PUPPY AND CHARGED ME A $126 EXAM FEE. I adopted a puppy with a broken leg. The puppy had a cast on her leg that was put on at a local emergency hospital. I went to Middletown Veterinary Hospital about 2 1/2 weeks after the puppy's cast was put on. When I made the same day appointment, I explained that I had a puppy in a cast that needed follow-up care, specifically for the broken limb and I forwarded the x-rays from the emergency vet, as requested. In the exam room, I was given a price estimate for vaccines by the Vet Tech. I respectfully declined the vaccines at that time, stating that I understood the importance, but I came specifically to follow up about the broken limb. I was told by the vet tech that it is the LAW for a dog to have a rabies vaccine and that the Vet will discuss this further. The Vet stated that they could not do the follow up because they did not have "casting materials" in stock and could not x-ray the puppy with the cast on. So, the cast would have to be removed for the x-ray and if the limb was still broken, they could not recast it. I told them that since they couldn't do the follow-up, I didn't need to be there because the puppy needed a follow up for the broken limb and that was the purpose for our visit. The Vet apologized for the "miscommunication" and stated that they did not know what this appointment was for. I explained that I specifically stated the purpose for the visit and even sent the x-rays. The Vet told me that she was in the middle of the exam and I would have to pay for the time slot anyway. I told her to continue the exam and that I respected her time. She replied that I did not really appear to respect her time at all. I explained again that I specifically stated what the purpose of this visit was when I made the appointment. I expressed that I was concerned about the puppy and the length of time she has been in the cast with no follow up care. I explained that I recently took ownership of the puppy and had no way to get her to a follow-up appointment sooner. The Vet said "Sorry, for the miscommunication" and then as she was leaving the exam room the Vet said, "GOOD LUCK". I paid $126 for the vet to examine the puppy and take her temperature.

Exceptionally amazing experience! I cannot say how wonderful the staff and Dr. DiMascio were when…read moremy cat needed emergency service and euthanasia. His condition could not have been explained more clearly and with epic empathy and consideration. Where else can you go at 4:30 am? I am so grateful for this place. Dr DiMascio was the best vet I have EVER encountered. A true asset to the business. Thank you.

Our dog wound up with kennel cough that worsened in the middle of the night on a recent trip to NY…read moreto see family. The tech and doctor were terrific and our dog was diagnosed correctly. He was given meds and within a couple hours was doing much better. We are so thankful they were there and able to help us at 6am.

Dr. Johnson is an absolute dream! Not only is he very pleasant, I like that he's "old school" in…read morethat he's more concerned about the health of my dog and cat than he is in to high pressure sales of services and items not necessary. He made sure all my questions and concerns were addressed before we left and was very clear about when we could call for lab results, etc. I highly recommend his services! Even his staff is very friendly and accommodating. I am truly impressed and am very happy to find a veterinarian I trust. A++

One of my cats had these little mohawk strips of fur coming out of the top of his head so I thought…read morehe might have a skin condition or fungus. So I took one him there and I told them in advance I knew it was not ringworm as I've seen that before. I provided a sample to be tested to determine if it was a fungus or not. They examined the cat and took the sample to the tune of $134 and called two days later to tell me that it was not ringworm. I already knew that. When I challenged them that I already knew that and specifically had told them it wasn't ringworm, the receptionist was completely useless. Total waste of money. Then I reached out on a cat Facebook page and someone asked if my cat fights with other cats, which he does sometimes. She said that it's probably a scab from a scratch. The more I looked at it.....she was right. That's exactly what it was. It is ridiculous that this vet was not able to ascertain that.

We were here a few weeks ago for a nail trim and anal gland squeeze on our 12 year old dog…read more Everything went pretty well and pricing was fair. This week we went with a newly adopted dog so we could get her microchipped and have her Rabies vaccine done. For some reason, even though the first shelter the dog was in had "spayed female" on the paperwork, the lack of a spay date made the person signing in our dog suspect that she was not spayed. Do yourself a big favor and bring in spay documents if you have them. If you look at our dog's abdomen, there is a spay scar. We had to have bloodwork done to the tune of $40 because they did not want to give her a rabies vaccine because there was no date of a heartworm test on the shelter paperwork either. The shelter had the dog on heart-worm preventative and flea and tick meds. We needed a form filled out so we could apply for a Lifetime PA dog license since she was now microchipped. This was a $15 fee but it saved us gas and a trip to our vet which I guess is fair but it literally took two minutes to fill out. I did end up paying close to $300 for everything. Finally, I had to wait several minutes to get the rabies certificate filled out. During that time I noticed a board with rebate information. I was surprised that the clerk who we paid made absolutely no mention of the rebate I could request for the flea and tick meds we purchased. What surprised me even more is that when I went on line to do the rebate, T.A.R.A. was not on the list of participating veterinarians who sell the product. I had to add them on manually. All this being said, the veterinarian and the tech who took care of our dog was very nice.

they are the best and they're reasonable and they're clean and they're friendly and they're nice…read moreand they're very good with the animals so I would go there anytime in fact I do go there anytime

Dr. Paul is a very caring doctor. I brought my Bearded Dragon to his office and he told me what to…read moredo and what book to get.You can tell he loves animals. I would definitely recommend him.

Haven't used Dr. Johnson in a few years up until recently, and my recent experience with him was…read morevery unpleasant! My pet was brought it for a nail clipping which I'd never had done and simply said, " sorry buddy" Dr. Johnson had a melt down over that! He said, " please don't say I am sorry to my patient for me doing my job, it puts negative energy in the air, we want positive energy" He was clipping the nails in front of me which caused me to have some anxiety, he says," don't let your anxiety run all over the floor"! Very insensitive. He then continued to repeat that he did not like me saying sorry to my pet throughout the whole visit, meanwhile he cut too far into the nail and 2 nails were bleeding and says they can't afford to loose blood... well maybe he should have looked at the kwik prior to cutting it?! Ugh couldn't wait to get out of there! He needs to retire!

About 10 1/2 years ago I took my newly adopted dog there for an exam. There,was no one there but…read moreus, me, my ex, and my dog. They took my dog in the back and I kept hearing a dog scream. I finally went into the back and saw my dog muzzled, with 6 people holding her down. When I asked what was going on I was told they were trying to get her blood which I never authorized. I became upset and told them to get the _____off my dog and to give me my dog. They claimed my dog was going to bleed out if I took the dog. I alsovtold them what I would do if my dog bled out! STAY AWAY FROM THIS PLACE IF YOU CARE AT ALL ABOUT YOUR PET! SICK PEOPLE. My dog has never been the same since!

My dog was seen on 04/11/26. A cytology was performed and he was diagnosed with both a yeast and…read morebacterial infection. I was prescribed Mometamax. A follow up appointment was scheduled, on the day of the appointment, the office staff called and asked if I could give up my time slot for another family as they needed to euthanize their animal, which of course I did. No one ever called to reschedule. Fast foward, my dog has another ear infection and I called the vet to ask for a refill for the medication. I was first informed by an Office Manager, not the vet, that I would need to bring my dog back to determine if it was bacterial or yeast infection. Why would that matter since it was both last time and I was prescribed this medication? I asked to speak with a vet, someone who has medical training. I was informed someone would call me back. More than 24 hours later, no one had called. I called the office again and was informed the vet would call me back "in between appointments." Once the vet finally called back, she spit out the same rhetoric as the officer manager. I explained my dog was traumatized the first time and was not having the same procedure done twice in a two month period. Just looking to make money off poor suffering animals.

I've been coming here for 14 years. Recently we had to put our 18yr old dog down. We made an appt…read morefor a final evaluation which went great. The Dr was great. They gave us a quote for the final step. We made an appt and when we got there it was the worse! They upgraded the charge to almost double, The Dr who was there was great. After all was complete we left! Today they call and we can pick up the remains. My husband goes to pick her up and they won't release because he's not on the list! This is HORRIBLE ... he was the one who took her to all her appts they know him but yet wouldn't release her. I had to make a call to get her released. I'm DISGUSTED WITH HOW THIS HOSPITAL HAS GONE DOWN HILL WITH COMPASSION. They would always release her to my husband when she was alive and he "wasn't on the list"!!! JUST DISGUSTING!!!!!

I just want to start by saying this place claims to love our pets but my experience with them says…read moresomething entirely different. My 11 year old dog is very sickly. We are just trying to make her as comfortable as possible for now with medication. Every time I call to refill a script it's a problem. I have to give them at least 2 weeks to fill in, an already existing script and when that is done is oh, you have to speak to her vet (Dr. Valentine) which is always there apparently only on Tuesday and NEVER returns your calls. This has happen about 4 times in the last 3 months. I call once again to complain and ask why I have not gotten a call, oh, we will have the manager get back to you. I have been waiting for the vet or the manager to call me for the past 3 months. All this time my poor pup is in pain. How much do you really care about our pets!!!!!!!!!!!!!