Best children clothing store around. I shop for all five of my children there ages 2-12!read more

Great experience buying my granddaughter's first pair of shoes today. Very helpful and…read moreknowledgeable staff person who has been there for 15+ years. It was my first time there and I will definitely be back! So many cute clothes and things and great shoe selection. Thank you!

Came here to get alterations done on a few pieces of clothing. 2 sport coats and a pair of jeans…read more The process of getting an appointment was super easy, you can call or do it online. I showed up and the tailor was very helpful and fixed up my clothes quickly and for a good price. The fit after is amazing, and I couldn't even tell any work was done. Overall great tailor and honestly has better pricing than other spots in the UES.

This establishment has a lot to learn about customer service. They pick and choose who they are…read moregiving a refund to. My husband has been given refunds on several occasions, no questions asked. I came in to return a very expensive hairdryer. After a weeks use, I realized it didn't suit my hair texture, and it was way too expensive for me to keep. Ironically, we picked it up at this location. When I brought in the dryer, with the box and all the paperwork, the woman at the register examined it like a scientist looking through a microscope. She then questioned why I was returning it after 6 days. I told her I used it twice and it didn't suit my needs (let me be clear, Nordstrom has a no questions asked return policy and as she stated before, I had the item for 6 Days!). She then disappeared to the back for a few minutes, when she returned I was told that I needed to return the dryer to the flagship store across town. When I questioned why, she said she couldn't take it back. I asked to speak with a manager and she said there wasn't one here. I said I wanted to speak with who she spoke with, she spoke with someone at the main store and a beauty manager would have to approve the return. I voiced my disdain at the absurdity of her request. She said she "understood my frustration." Really? I don't think you do..... I think you enjoy telling those who SHOP at Nordstrom that you can't help them. I went to the Nordstrom Flagship store, met a random person in the beauty department and they took it back, no questions asked. She also profusely apologized for the poor customer service I experienced. She said there was ABSOLUTELY NO REASON WHY THEY COULDN'T HAVE TAKEN THE ITEM BACK. Nordstrom Local, your staff needs to be retrained in customer service. I will be taking my business to Bloomingdales.

Spent years and years visiting this store. Staff were always helpful and the choices were perfect…read more It's an UWS gem.

This is an experienced, longtime children's' toy store in my neighborhood, which I recommend…read morehighly. The toys are educational and high quality, and the staff knowledgeable and helpful!

The new shop has just opened and the items -- as well as the sales staff --remain equally excellent…read more(& witty)!

It has Very nice unique toys. Fun place to explore. Bought a nice wooden car toy for there…read more Friendly staff. Unique toys for babies and kids. Nice place to look around on a rainy day.

An adorable, interesting, kind store. Great for presents…read more We stop by weekly to browse.

it's unfortunate bc i liked going to this place, but the service from the owner is horrible. gave…read moreher a few chances, but no more. she refused to wrap my purchase (1 piece), but was fine wrapping for the person before me and after me. seemed discriminatory. i won't be frequenting them again. the wrapping made the totally overpriced items tolerable. good luck with the high rent and surviving the neighborhood with your kind of attitude.

Over the past year, the quality of their customer service has declined significantly. Phone…read moreinteractions are abrupt and unprofessional, and on multiple occasions calls were disconnected before my questions were addressed. The most recent interaction the women who answered the phone had a very nasty unprofessional attitude. This can be extremely dishearten if you are in crisis. It creates the impression that customers are an inconvenience rather than a priority. In addition, their selection of 12-step program literature has become extremely limited. Materials that were once consistently available are now difficult to find, which is particularly disappointing for those who depend on these resources. Overall, the level of service and support no longer reflects the standards they once maintained. Based on my recent experiences, I cannot recommend this business and would suggest looking elsewhere for more reliable assistance and access to materials.

This is such a special store. All the employees are so nice and they sell such unique books and…read moreitems. It's a fun place just to go in and talk to people. It's on a beautiful street and so dog friendly. I highly recommend checking it out.

It was a terrible experience. I bought a toy for my 8 month old and the lights and sounds were too…read morebright/loud for him. We didn't even have the toy for 24 hours. I carefully placed the toy back in the box and took it back thinking I would be able to exchange it-no exchanges allowed the man told me after talking with one of the owners. I could hear the woman in the phone-so rude, so inconsiderate. What?? It hasn't even been used. I left the toy there I was so irate. They just lost a neighborhood customer.

I have been here a few times and they are very helpful. The service reminds me of how it used to…read morebe when I was a kid. The people who work there really know their inventory. Gift wrapping is free!

This store is so fun - they have a large selection of brightly colored and patterned children's…read moreclothing + activewear. The staff were so sweet and helpful, it made shopping really easy. I got a few holiday gifts for my friend's daughters and I know they are going to love their new leggings + feel really special in them. Great addition to the neighborhood.