I really used to go to Zara a lot, the New York Zara's are more fashionable and business casual than other locations. At this store in particular though the workers were on their phone and not helping with fitting rooms/on the floor, I had such good service a year ago and now it seems a little overwhelming being there and they misplaced the held items and said they were back on the floor when we checked they weren't in the sizes chose. Eventually they found them but we were only there for an hour and in that span of 40 min they decided to put our stuff back?! Really dissatisfied it seemed that the workers there were miserable and didn't care about the customers. read more

Expect to WAIT in line going here Terrible customer service I've had to wait a long time in line here even just returning something They need more than just 1 person manning each register Please do better Selection: less than your regular Zaras read more

Zara - The usual line at this Zara location. It's unnecessary. - Women's Clothing Near Me - New York, New York

I live in LA most of the year This is the only Zara I shop at Best of the best & not overwhelming The service there is awesome as well read more

Always a long line, managers will not help and if and when they do they will take one person and the come off the line even thought the line is not cleared. They do not address the customers and offer an apology for the inconvenience. There system is messed up so be sure to look at the items that had been rung up before you pay because if not they will not return the item, when in actuality it there system ringing things up wrongfully. read more

I love this particular store as it is right near an Apple Store as well as Lincoln center ..the customer service is always superb...it's just I have noticed they sell out of popular items fast . But how can one go wrong with Zara ..a taste of heaven read more

BEYOND RUDE, UNPROFESSIONAL MANAGEMENT & STAFF, especially the BALD GUY (sorry no one wanted give away his name). Walked in to do some shopping, browsed for 2 mins left, the only item I looked at hanging on the hanger and while walking out (while wearing a mink coat, Chanel hat and Dior bag) heard the bald sales professional in his 40s screaming at me with a very accusing voice "Hey, where's the sweater!?" I said "What!?" It's hanging right there! The Sales Professional, is super rude, negative, unprofessional, just a minute earlier when I walked by him he was being negative about his colleagues . He made feel so horrible like a criminal and when I asked to speak with the manager, they refused to call her ( Neda, Naeda they would spell her name). I had to go find her and she refused to tell his name and wasn't cooperative at all then he ran downstairs and literally grabbed her by the hand, trapped her in the stockroom and forcefully not allowed her to listen to me and no one ever came out to apologize for accusing me of stealing for no reason creating such a disrespectful, better said disgusting shopping experience. Haven't waked into Zara for years( thankfully I can afford no to) and def will not walk into that location! read more

The problem with this store is there is nobody working here. One guy on the cashier desk. 11 people waiting online. It's ridiculous. This is exactly why retail is dying. The experience is worse than air travel during a storm with thousands of planes being cancelled. Why ? Surely they can get people to work for them ?? It's not a horrible place to work. Come on Zara. Kick it up and raise your game. read more

Worst Zara I've ever been to. Line of ten people and people working here are chit chatting and taking 5-19 min per customer.

I was in dire need of new jeans. I had a pair that had a big hole in the crotch area and I had done my research before going to this location. I went downstairs to the men's section and I was helped by a salesperson (I didn't get the name) and the salesperson said that these particular jeans were made of higher quality fabric and meant to last longer than their normal (basic) jeans. I tried on a size 46 (36 US) and they fit perfectly! I promptly bought three pairs (2 black and 1 blue). I was so happy to find a pair of jeans that actually fit me since my size is very hard to find. Normally this location gets 1-2 stars but I haven't had any problems with this location and it is the closest for me. The staff were all wearing masks and they had a sign that said that masks were recommended but not mandatory if you were fully vaccinated. read more

The problems are a plenty at this Zara but one of the most annoying inefficiencies is that employees are required to button up, tag, and hang any and all return items AS they're processing the return. This makes absolutely no sense. It adds an extraordinary amount of time and leads to long, slow lines. Be prepared. Bring water. read more

Manager named Janeel is extremely rude . Came here tonight and apparently their policy is to kick people out 4 minutes after the store closes. While I was still browsing, and going to enter a different section of the store, she proceeded to tell me the whole area was closed off because they were closed. Never have I been kicked out of a store 4 minutes past closing. Additionally, a gentleman that was attempting to continue shopping at 8:04 pm was also told off as she followed him and expressed to him that the elevator up to the mens floor was "broken". When I looked her way to see how she was treating the other customers, she said "Yes, can I help you?" Rude. Rude. And more rude. Won't be back wish places had better management read more

DO NOT GO HERE! COMPLETE RIP OFF!!! Went to get my daughter some clothes & shoes on sale. Wasn't able to check the items til I got home- I realized that they charged the full price on toddler shoes. Went back & spoke to cashier but refused to honor the sale price! They said the red tags are not there but definitely they were from the sale rack.-- and there were red tags when i got them. I wouldn't have bought it for full price. Cashier talked in a condescending tone like you're the one who's clueless and at fault. Will never go back here. Im baffled they're still operational with all these countless complaints! read more

As others have said - the manager is terrible! However I do want to say that the woman at the cash register was very kind and remained composed while the manager was being difficult. Thank you to her for her patience! read more

No wonder some retail is doing badly. While Zara has three great floors of merchandise they only have one cash register open even thought they have registers on each floor. Unbelievably and they reason why they just lost $100 of my sales. What a joke and so sad. read more

Line is always long, no matter what time or day you go. Can't find any associates on the floor to help & there's only 2 cashier stations on the main floor. There's a lack of urgency, racks are a mess, selection is lacking and too much of it is dirty or damaged . Go to another Zara. read more

Had to wait in line and watch an employee (f) berate another employee (m) in front of the entire store. Truly torture to watch the younger employee ask sincere questions early in training and just have them belittled and disregarded. The entire line was so uncomfortable as we exchanged sympathetic eyes. Please ask management to protect their employees! read more

So many nice shoes but TOO BAD that the Size 41 is really the fit of a 10. Sometimes it even feels like a 9 1/2. So frustrating & Zara is loosing money. I probably would've bought five pairs today if they were true to size! Please adjust your Size 41 to fit like a 41. If not, then they should make full stock of Size 42. read more

Terrible terrible management of this store - rude and lazy sales people. When asked to speak to the manager I was told they could not do that. One register open on a Sunday- Abdul the manager told me that there's nothing he can do about it. Nice. read more

Great location, however, they could be better as far as customer service! Sales, people (women) not friendly and not concerned about the customer, they will lawl away from you while you're still talking to them. Flat out rude! Ring up a customer, if the customer is having issues with their card their checkout terminals should be able to just suspend the sale until the customer returns with better payment method, instead they cancel the whole purchase of $550. and returned every item back to the sales floor??? Like who does that! 2 stars for the prices and the style of closes is wonderful, only the service is poor! read more

Not Good!!! Employees are so mean at this store!! the managers were very nasty to me and my daughter.

Customer service not the friendliest. This is my second time here and had to deal with rude employees and long lines. I normally wouldn't comment over that but just had an interesting experience in this particular location. Standing in line returning an item the manager is behind the desk and I kindly ask her how far along she was pregnant because I am in my 7th month and love talking to other moms to be - she looked up at me and said " Far" and just walked away. Another customer just looked at me like "wow". Pregnant manager if that's rude to ask then I'm Sorry for ever even looking your way. Good Luck! read more

Rude employees, defective garments and the worst customer service I've ever had!!! I purchased a turtleneck in LA for my trip to NY and the 1st time wearing it, I noticed two identical holes in the sleeves. I went to exchange it (with tags but no receipt) and they didn't have the same item so they let me get something else for the same price. I picked out a skirt without trying it on. Little did I know it was terribly made and the zipper doesn't lay flat. It bends & curves and is not flattering. I tried to bring it back again but they wouldn't let me exchange for something else. Tried calling customer service and they told me there is nothing they could do. Two different garments were defective and yet they won't give me my $40 back. I've loved Zara in the past but I'm never shopping there again. They should've at least told me it was final sale so I could've tried it on or went with the same sweater in a different color. Now I'm stuck with a shitty skirt that I'll never wear. No wonder the clothes are so cheap- bad quality. read more

This Zara is the WORST!!! The employees are super unprofessional. The operations manager (the one that works on Tuesday at night) was also so rude, he continued to have a personal conversation with another employee while I was standing in front of his face waiting to ask a question. read more

I don't like to come to this Zara as I think their employees are very unhelpful. I only come for pick ups or returns since they're so close to me. Returns= downstairs registers only Online pick up= upstairs registers or ask anyone on the floor to pick it up for you read more

Waiting on line here will last longer than their clothes will last. They consistently only have 2 registers open and a long line of customers. Worst customer service. read more

After being to a few Zara stores throughout the country, this location is what I expected. No frills location with everything that you need. The staff was helpful and provided me with all the information that I needed. I was looking for a winter jacket and didn't really have an idea of what particular style would resonate with me so I proceeded to try on nearly every jacket that I came in touch with. The manager was so helpful and made me feel welcome. You should find what you need at this location. Best of luck! read more

My fault for even walking into the store. A sales associate with short curly red hair, working the lower floor on Saturday Oct 26, 2019 at 11:45am, was unbelievably obnoxious, condescending and rude after I asked for assistance. I can't give her the benefit of the doubt of saying she may have been having a bad day. No, she is just a B. I plan on calling the corporate office. To that sales associate: how dare you. With that attitude and lack of manners, you won't be going very far in life. Everything comes around. read more

Very rude staff that stands around and doesn't like to help people in need of assistance. This is a very dead store. That being said, when they actually have customers, you would think the "workers" would want the customers to buy and that the "workers" would have no issue helping clients. But no, they would rather have conversations amongst each other. This is like high school for the workers here which was probably the highlight of their lives. This location does not have a good selection like other locations such as Soho and Fifth Avenue. The past 3 time's I have gone to this location I couldn't find anything because the selection was so basic. I'm assuming it's because of the neighborhood it's in. When I called to check for a style, the woman had me on hold for 25 minutes claiming there was people ahead of me. That's a lie because even on black friday there was NO LINE. It was empty. So you're telling me you have me on hold for 25 minutes on a Monday at 5 pm? Get the fuck outta here. Lazy workers. Who hires these people? Is Zara recruiting people from McDonalds or what? By the way, the woman never came back on the line. I hung up after waiting 25 minutes and no I am not exaggerating the wait time. IT'S VERY CLEAR THAT ZARA DOESNT GIVE A SHIT ABOUT CUSTOMER SERVICE HERE. LOOK AT THE REVIEWS. read more

For my birthday I got a dress from Zara from a friend, without a gift receipt. I went to 4 different Zara stores to be told they no longer had this dress and the only thing they could do for me was exchange it for the same item since I did not have a gift receipt. At the 5th store I went to, they once again told me they no longer sold this dress and told me to call customer service. I called customer service, only to receive the WORST customer service I ever received by a MANAGER. She went on to tell me that there is nothing they could do since I did not have a gift receipt. However, I am not a rude person and would never ask someone who is giving me a gift to also provide me with a gift receipt in case I did not like the item or had to exchange it for a different size. This manager went on to tell me that I had no options since I didn't have the receipt. So now I am stuck with a dress I love but it is not in my size so I can't wear it, meaning I will have to just toss it away because they can't even give me store credit or provide me with any other options. This is the most ridiculous return policy. Every other store I buy clothes at, I can always return gifts for store credit or the same item. I was a loyal Zara customer for YEARS, yet NEVER again will I or anyone in my family step foot in this store. Thanks for the worst customer service experience ever!!!!! read more

Super rude manager. I waited in line for 30 minutes to exchange an item. The manager had no sympathy or understanding. Go to any other store. I've often complimented his employees as a frequent buyer -- however, I think a leader is important and he is rude. He doesn't appreciate all the work they do and lacks customer service. read more

I'm not sure how to give zero stars. Probably the worst sales associates and staff I have ever encountered at a store. Just rude.

Employees are incredibly rude (besides the security guys). Unwilling to help. They will ignore you if they're on the floor. Extremely long lines that don't seem to move. Won't ever return. read more

There's always a long line and the cashiers work very slow from start to finish. The lines are usually so long that people just put the clothes on a rack and walk out. Good luck waiting on the long line! read more

Always a great shopping experience I love shopping here. I have shopped from this store for years and the quality and price is always amazing. I can't get enough of Zara read more

I wish it was a way I could give this Zara establishment on 66th street a big zero instead of one star. I've been a frequent shopper of the brand for almost two years now, as I look to them to help style not only myself but artists that I attend events with. However, this location needs a severe shakeup in its staff. The women in here are rude, then when you go downstairs to the men's section, no one walks over to ask if you need help. This has happened to me on two separate occasions. The first occasion I happened to be with my girlfriend, no one asked her for help either. And the second time(today), they gave me a hard time over a pair of pants I returned due to a tear in the back pocket. The manager tried her best to convince me it's just extra fabric, but extra fabric and a tear is two different things. Common sense would be to provide good customer service and move along. Unfortunately, customer service is a lost art at this location. I'm trying to pull the race card here, but if your an African American male walking into a clothing store predominately filled with Caucasian workers and no one wants to help you, what else would you think? This location sucks. Save yourself the stress and visit another location. read more

If I could give this place ZERO stars, I would. The staff here are very pretentious for no good reason. The way they treat customers is down right disgusting. You would think ensuring a customer is happy would be their top priority but it is not. I came shopping here one day after going on an all day shopping spree and I came to this location looking for a specific item I couldn't find in my size at the 34th St store. I had a question about the price difference and asked an employee/ manager to double check with the other store. She rudely stated, this is the price I'm not checking any other store. You either want it or don't! Say, WHAT!?!? I kindly walked myself and my wallet out of the store. I am a serious consumer of goods, so I can shop elsewhere. Seriously staff at Zara of UWS, please don't act as if you're working in the Prada store. Because you're not! Furthermore, the staff there even knows how to treat ALL of their customers. read more

I am so over Zara. Everything I've ever purchased here has fallen apart after just a few washes and considering their quality, that fast fashion does not come cheap when you pay $100+ for a blazer that won't last you 2 months despite proper care... This store especially needs some improvement when it comes to their unsocialized and poorly trained staff. Last week I joined my boyfriend as he browsed the sales and asked one of the staff if there was a bathroom. Little b**** curls her lip, snarls a curt "no" in my direction and turns on her heels. It took all my strength not to go Naomi Campbell on her ass right then and there. Pay a little more for Anthropologie or Century 21 across the street. read more

This place has the worst customer service. The sales staff are all rude and act completely indifferent when you ask for help. I bought $500+ worth of clothes at the Zara on the Broadway and 66th Street location today for my daughters but I seriously wanted to walk out in the middle of our shopping because of their attitude. The woman in the ground floor dressing room yelled at me "NOT ON THE TABLE!" for attempting to return clothes that did not fit or weren't right. There were other clothes pile on top of the table already so I just assumed that that was where the rejects were supposed to go. Then later she yelled at us again when we tried to give her more clothes without the hanger. She said, "NOT WITHOUT THE HANGERS, I MADE AN ANNOUNCEMENT!" WTF? Really Zara? Is this what you call customer service? Later, when we went to check out, I asked a cashier if she thought a mark on one of the tops would come out. Ignoring my question, she immediately replied, "Zara doesn't give discounts for stains on clothes." I patiently said I didn't ask for a discount, I just wanted to know if something could be done to get rid of the mark. Bitchy attitudes all around. I won't ever go back. read more

MR: The Mrs. likes to check this place out whenever we walk buy. It reminds me of the "poor girls designer store" Its in no way cheap but it is definitely more affordable then a lot of the other places in the UWS. Only thing that sucks is they don't have a place for guys to sit while the women shop...I need a chair! read more

I'm definitely not surprised by all of the negative reviews here. No matter what day or time, this location will have a slow line. The employees take their sweet time checking people out. 12 people on line & only 2 clerks at the register is not ok. I'm a huge Zara shopper and this is my least favorite location strictly because of this. I don't mind that it's one of the smaller stores, I just mind that there's no type of importance given to the client at this location. It gets 1 star because parking is pretty easy and the location is close to public transportation. read more