I initially sought care for concerns related to elevated blood pressure and GI symptoms. During…read morethat time, I later discovered that blood pressure measurements in the office were not being properly taken by staff, which raises serious patient safety concerns. Despite elevated readings and ongoing symptoms, these concerns were not appropriately addressed or investigated. She is the only doctor that lacked concern regarding my BP- which urgent referred to her from my BP
At the time, I had already experienced significant medical and financial harm related to prior medical errors involving John Muir Health. She initially appeared deeply concerned about what I had gone through and expressed frustration regarding the treatment and medical errors I had experienced, which led me to trust her and believe she would advocate for accurate documentation and appropriate care.
I also later experienced an additional approximately $5,000 financial burden related to another issue involving John Muir Health. After already suffering substantial financial losses connected to prior medical errors, I expressed concern about the impact this would have on me. Her response was simply to "make payments," which felt dismissive of the cumulative financial and emotional strain I was already experiencing.
However, after gaining my trust, records were later sent to the Department of Rehabilitation that omitted the significant medical errors, complications, and harm I had experienced. This was especially concerning because she later stated in writing, "I will not document wrong doings."
That statement directly relates to the records submitted to the Department of Rehabilitation, as important information regarding prior medical errors, complications, and their impact on my health and functioning was omitted from the documentation. Instead of helping clarify the extent of the harm I had experienced, the records minimized or excluded critical context that affected my care, credibility, and ability to receive appropriate support.
Later, after a car accident, I repeatedly reported shoulder and neck pain radiating down my arm. Despite multiple complaints, no meaningful assessment or imaging was completed at the time. Significant cervical spine damage was later identified through MRI after my insurance case had already closed.
I also felt that personal judgments and misperceptions negatively impacted both my care and the accuracy of my medical documentation. When providers form conclusions without fully listening to or objectively evaluating a patient's concerns, it can affect medical decision-making, documentation quality, continuity of care, and ultimately patient safety.
As a result of these failures in assessment, follow-up, documentation, and care coordination, I have experienced ongoing physical, emotional, and financial consequences, including substantial medical expenses, lost wages, and prolonged stress related to trying to correct inaccurate or incomplete medical documentation.
Patients should not have to absorb the long-term consequences of preventable oversights, inaccurate documentation, omitted information, bias, or failures to appropriately respond to legitimate medical concerns.
