Another beautiful arrangement for a friend who passed away. We really appreciate your talent and…read moreyour staff, including the delivery people. Thank you!!!!

When I placed the online order for the flowers, the number was disconnected. I disputed the charge…read morebecause I did not know if the site was a scam and I was refunded because the bank was not able to contact the vendor. I even contacted Telefora and my order was not registered. The phone may be working now but not when I made the purchase

I'll preface with this: the flowers were beautiful and well put together. If you're fine with a…read moregood product and rude service then ignore this. They took my credit card over the phone which I figured was for a deposit in case of no shows. Instead they charged the full amount without telling me the total. Unprofessional. After spending some time trying to find out where in the building the store was located I walked in and told them I was there for a pick up. The older man there just stared at me until one of the other workers kindly helped me out. If you're going to charge top dollar you should show some courtesy to your customers. Wont be coming back.

Came in at the last minute. They "threw" together the most beautiful arrangement on the fly. The…read moredesign and selections made me a hero on my anniversary. Never doubt their skill and ability. Top notch florist!

I've ordered several arrangements from Brecksville Florist as my Aunt lives local, and I am out of…read morestate. Always beautifully done, and I always get a call confirming the delivery. My Aunt is 95, and they are very accommodating to her availability. Thank you for your part in making my aunt's special day a happy one!

I would like to thank you for such an excellent service that you provided me today on the phone. I…read morewas struggling to put in an online order with a bigger company but somehow as I was led away from their website and I happen to find your number. Calling from South Korea with the time zone difference can be frustrating but you were very friendly and warm towards me. Your customer service is amazing and took away my last minute, frantic search to deliver the perfect flowers for a very special occasion. An occasion that I wish I could be at person. Your arrangements blew us away and truly magnificent. Thank you for helping us make our day so perfect. You Rock! Next time I'll order ahead of time so I can get Peony which are her favorite flower. God bless you and thank you for making my day. I will be ordering from you again, I am sure!!

Flowers delivered quickly, fresh & exactly like the description in the picture…read more Worth every penny. Highly recommend!!

They created and delivered a beautiful and fresh bouquet as a get-well wish for a friend in…read moreCleveland Heights. I'm told the flowers have lasted a good long time. A great experience.

UPDATE: I ordered two sets of Mother's Day flowers for my mother. I spoke to one of the rudest…read morecustomer service women I've ever had the displeasure of having contact with. I inquired about my mom's second set of flowers because she only received one thus far. I was told in a snarky fashion that it wasn't ready yet and there are no timed deliveries for Mother's Day and then hung up on, which shocked me. They've normally been very polite. They did arrangements for my wedding and other occasions. Flowers are usually very beautiful, but today's customer service left me wondering if I'll ever use them again... it's a shame.

Bought a dozen yellow roses for my son and daughter in law for their anniversary, she loved them,…read morethey were beautiful!

I needed flowers for a funeral on short notice as I had recently flown in for the service. The…read moresuperior customer service and desire to help me a make best selection was most appreciated. The selection of flowers and plants were beautiful,reasonably priced and varied. They went over and aboard to make sure I was satisfied. I highly recommend this business and will use them again should I have floral needs in the future.

I have been ordering from Novak's for several years and have received so so many compliments…read moreregarding their arrangements from family members to friends. Very creative and arrangements/flowers last a very long time. They have a large array of decorative ideas in their shop as well. Try them, I guarantee, you will not be disappointed.

When ordering from out-of-state, it's a pleasure to deal with someone who can read my mind and know…read moreexactly how unique and special the design of an arrangement can be. I can't stop looking at the photo! And thank you for taking the time to send me a photo without me having to ask!

Outstanding experience purchasing several arrangements for a funeral. Leslie guided us through the…read moreprocess, listening to our wishes, and then making suggestions as to size and flowers to use. In fact, when we headed in the direction of using extremely expensive options, she respectfully suggested more cost-effective flowers which were equally beautiful. Thank you for a comprehensive consultation in our time of grief.

The recipient loved her flowers. The staff is very kind and more than helpful…read more Would definitely keep on using this florist and I'm so glad they are there.

I was in need of a corsage last minute for a dance and the owner took care of me right away and…read moremade an absolutely beautiful arrangement last minute. She is the nicest person and her work is just beautiful. She also made my daughter a hair piece with cascading flowers that was stunning. This is the only florist I will use.