I had to file an insurance claim and I am so thankful I had recently changed my insurance…read moreagent/company to Clear Choice. It turned out to be a lengthy and complicated claim and Ted was so helpful getting everything straightened out. I would have been ripped off if I hadnt had an insurance agent that knew what he was doing and willing to go the extra mile and help me. Kudos to Ted and the office. If you are in need of an insurance agent give Ted and this office a call. You won't go wrong. 10/10. Thanks,

PROPERTIES LEFT UNINSURED. $25,000+ IN REFUNDS WE HAD TO UNCOVER OURSELVES. POLICIES LEFT ACTIVE…read moreYEARS AFTER THEY SHOULD HAVE BEEN CANCELLED. I would strongly caution anyone against relying on this agency to manage their insurance policies. We have given this office a tremendous amount of business over many years, insuring a large portfolio of properties and referring significant business to them. Unfortunately, since Rhonda left, the management of our policies has deteriorated to the point that we have moved them away one by one. Earlier this year, WE conducted an audit of our policies and uncovered more than $25,000 in refunds from paid-in-full policies on properties we had sold that had never been returned to us. We then had to identify and chase down those refunds ourselves because the cancellations/refunds had not been handled properly. We have also had policies continue renewing and charging us on properties that should have been cancelled years earlier, policies written with incorrect information, and now a property actually go uninsured because a renewal payment wasn't processed. Their office has our cards on file and historically charged them for renewals, yet apparently stopped doing so--with no phone call or email warning us that coverage was going to lapse. These are not minor customer-service issues. These are serious insurance management failures that create enormous financial liability. They claim to manage our policies, but our experience has been the exact opposite. We have had to audit their work, catch mistakes, chase down refunds, identify policies that should have been cancelled, and now discover lapses in coverage ourselves. After years of giving this agency a significant amount of business and referrals, I have lost all confidence in them and have pulled nearly every policy away. DO NOT assume your policies are being managed. Check every renewal, cancellation, payment and refund yourself. Based on our experience, I would not trust this office to manage an insurance portfolio.

I had the pleasure to deal with Maribel, she is an amazing agent, patient and helpful.read more

We've been with state farm for over 50 yrs, Michael & his staff has always been there to assist &…read morehelp in our questions. Would recommend Michael & staff to help with your insurance needs. Butch & Sissie D.

Agent took time to review my policies and had fun photos in the office. I also worked with Maria…read moreand she is very helpful.

Maria helped me out with my auto insurance needs and was a total class act. State Farm still has…read morethat small family office vibe. Peace

Amazing staff. They didn't drop the ball while I was ill and couldn't return their phone calls and…read moreemails. When I did respond, they were eager to still assist me in finding homeowners and better auto insurance.

Mike Parrish deserves more stars, but I can't give more! When we bought our house we were in the…read moremarket for homeowner's insurance. I went with Geico because we had our auto insurance with them. The quote Geico gave us was over two thousand dollars. I was talking to our mortgage broker about the quote and he suggested I contact Mike. It was the smartest thing I ever did. First, he discovered that Geico had us totally under insured and that he could give us the right amount of insurance through Safeco for about $1000 less. Then, he found that he could get our car insurance (exact same coverage) for about $1200 less. The gecko screwed us for almost four years but no more! Call Mike, you won't regret it!

Paul Sherman is an amazing human being, him and his staff are top notch. Morgan helped me with my…read morepolicy the same day I called the office and they came in half price than any other insurance company. I would highly recommend them to anyone looking to save money on their insurance!

this is the most unattended insurance group I've ever used not to mention he does nothing to keep…read morehis customers much less reach out and make them feel they have somebody who has their back. Instead, you feel like he's putting the knife in your back and turning it vigorously, do yourself a not get any type of insurance with Paul Sherman.

Vandy was so great about explaining things honestly which I haven't had with my past insurance…read moreagent. She spent a lot of time emailing back and forth and speaking with me on the phone to make sure I was confident and comfortable with the coverage I was getting. I am sure I was not the easiest client to work with but she showed plenty of patience and kindness.

Vandy is super nice and helpful. I had an amazing experience with her and her office. I would…read moreabsolutely recommend calling Vandy if you are looking for a good policy and a wonderful agent.

We cannot thank Monique and her staff adequately for all they do for us, and for our company…read more We've been using CF for our small business for nearly 6 years now. When we began the year before I was a neophyte and Monique always took time to explain things to me. She's a patient teacher, a good team leader, and has always guided us in a good direction. If I needed an updated certificate certificate I always heard "I'll get that out to your contractor." They do that as part of their service to a small business owner. After our second year we discovered CF had a good reputation on boats and SXS. When our lithium battery exploded in our boat's compartment, burning the electrical and new decking carpet, seats kind of melted, and the smell of toxicity that made us gag and cough - that lithium soaked into EVERYTHING... CF reps really stepped up. I cried for 3 weeks as it was a special older boat that we upgraded and rehabbed back to beautiful over years. I figured there was no way to replace it. They offered us an option to buy it back that made sense. My husband hired a fellow bass fisherman to pull everything off it that was a mess. And he even surprised me by replacing the seats. CF and my husband were a good team - I use that term carefully. We have never felt it was us against them. As a small business working with water pipes, any call we had, a claim, was handled without reservation. When I questioned why they would pay a university for a rented copier that was barely dampened on the top only, they said, "We got you. It's okay." Yes insurance fraud on the university's part. Did not phase them. Skip ahead a year, and a brand new truck which I bought to keep my husband safe....well, it did its job. Both occupants walked away with only air bag burns and bruising. Our CF agent Monique turned us over quickly to another department and our truck was inspected a few days later. When first collision center turned out to be a bad decision on my part, I explained it felt like we were being reeled in and they would rip them (CF) off any way they could. They truly heard me. I explained I initialed things carefully and crossed out a paragraph explaining the center was NOT to order parts. Well, they did. And it was a partial tear down. They were going to drag out ordering things layer by layer. Not acceptable. Manager laughed at my "Maybe 6 months?" He retorted "Ha. It might be a year. We can't promise you how long." CF said "Get the truck out of there asap. We will figure out the expense later. You pay for it now and we will do all we can on the backside if it's totaled." Our next experience was more professional - conversations on day one explaining their process. Goal - we were trying to get a new truck with 4000 miles fixed asap OR get it totaled out. Extended wait times due to lack of OEM parts would mean our work truck would sit a minimum of 6 months up to 9 or 10 months. The looming UAW strike made it worse. But thanks to Valerie S at AutoNation Tempe's collision center AND our CF adjusters and their coordinators ....and the fact it was a HD diesel truck we have to have (hard to rent one)....they totaled it. This part was painless. My husband did not dicker even when they asked us if their offer was close/fair. "What we're you thinking?" That was Country Financial's attitude. We knew it was a fair offer. They could have chosen to not total it. Are we a good customer? Yes. We have everything with CF. I moved our house over to CF two years ago. And we will not consider switching - we won't shop other ins groups as long as we have our business. Our office manager rarely has to spend more than 5 minutes a week communicating on anything insurance related - this saves us money on office costs. Ms Allan knows small business needs and contracting office concerns really well. As long as she's on board my stress level is low. If you're a contractor set an appt and meet her. Actually we took a YEAR before we ever stepped into her office - we felt THAT confident after our phone meeting/interview. Customer service is great. Turn around is fast. And she cares about her clients. She saw my original home policy was weak. She stepped it up. Owner/agents do not have a simple job. Accidents. Fires. Injuries. Deaths. 7 days a week. We're ALL A TEAM IN THIS. She gets that.

A while back we were referred to Monique Allan/Country Financial by one of my neighbors when we…read morewere switching companies. They just couldn't stop singing her praises as their age and as a company. I figured I definitely want an agent and company like they were describing. We called to setup home, auto, and added an umbrella policy. What can I say but Wow! My neighbor was right. She is at the top of her game. She was extremely thorough on finding out our needs, situation, and putting together a whole picture for us and connecting the dots for everything. She was extremely patient, answered my many many questions via phone and email. Her knowledge of the industry, what we actual would need and not need, the limits, etc were incredible. We are now moving to Georgia and unfortunately Country Financial couldn't compete price wise with many of the other insurers we looked at. Monique gave us honest feedback on the other companies positive and negative. She even called back for a follow-up to let us know to consider another one we hadn't for a quote. We will very much miss Monique, and it is very rare to find someone who truly loves what they do and shares their knowledge in an unbiased manner so the customer is offered what fits their personal situation the best, instead of just adding someone to their customer base. Give her a call and you will never regret it!

We have been loyal customers for 5 years and leaving because of recently we have encountered very…read morepoor customer service from an office person named Michelle. Very sarcastic and rude. She cannot admit when she is wrong. We transferred our accounts to another State Farm agent. You don't deserve the book of business if you defend poor customer service. If I could give Michelle less than one star I would.

I've been with this insurance company for over five years, and I can confidently say that it has…read morebeen a great experience. Throughout this time, I've never encountered any issues, and the customer service has been exceptional. Heidi is an absolute angel--always patient, kind, and incredibly helpful. Brandon also creates a welcoming atmosphere, making every interaction feel warm and personal. The level of care and attention I've received makes me feel valued as a customer. I highly recommend this agent office to anyone looking for reliable and friendly service--it's definitely worth it! The ONLY reason I'm not insured with them is due to moving out of state! But, I ALWAYS recommend this agent for all family and friends in Arizona