I called around to many movers and Monopoly had the best price. The movers were excellent. We left at the same time and i had to get gas. As I was headed to the City Line ramp it was closed and i had to go 2 exits down and get off to go back towards the city line exit on the opposite side. By time i got to my place they had unloaded and left. I thought they were still there. Nope, i had to call them to come back for the tip. Jibreel was customer service oriented and from the moment i booked them to the end . I definitely recommend them. read more

I hired this company in good faith and paid nearly $700 in full for moving services. As a paying customer, I have every right to share an honest account of my experience. While the company has attempted to minimize or redirect responsibility for the outcome of this move, my review reflects the reality of what I experienced during and after the service.This was a standard two-bedroom apartment move. One of the bedrooms did not even contain a full bed setup and consisted mostly of packed bags and storage items. A professional moving company should be capable of properly assessing volume during the booking process and dispatching appropriate equipment.Instead, I was repeatedly informed during the move that items would not fit on the truck, which resulted in me personally having to make multiple additional trips in my own vehicle after paying for professional movers specifically to avoid that burden.Regarding my couch. Once it became clear that it would not fit, I did not argue or escalate the situation. I simply asked that it be placed near the trash area after photos were taken documenting that it could not be transported. I accepted the situation and moved on. For the company to later imply they were somehow doing me a special favor by placing the couch near the trash is misleading and inaccurate. That was not an act of goodwill it was part of resolving an issue that arose during a service I had already paid for. Additionally, some of my belongings were damaged while being removed from my apartment and loaded into the truck, which further contributed to my frustration with the overall handling of the move.The failure to properly disassemble furniture . During my booking, I was informed that furniture disassembly and reassembly services were included. However, structural furniture pieces were not properly disassembled. My bar was damaged during the process, and I was even advised at one point to consider throwing it away because the movers could not properly maneuver or disassemble it and there were several items that were either damaged, could not be transported appropriately, or became unusable following the move process. This included furniture and my baby's highchair that had to be discarded afterward. I will be attaching photos so future customers can make their own informed judgment regarding the condition and handling of my belongings after service. Addressing the claim that I "Did Not Speak Up" because I remained calm during a stressful move should not be interpreted as satisfaction with the service! Even one of your Mover seen that I was crying, because my things were being damaged, and that I had to throw away couch ! My priority at the time was protecting my belongings, managing my children, and completing an already exhausting transition not creating confrontation while movers were actively handling my personal property.Customers should not be expected to argue, escalate, or create conflict in order for their concerns to later be considered valid! .I paid the invoice in full, remained respectful throughout the process, and chose to handle my concerns afterward through an honest review. I stand firmly by my experience and by the concerns I originally raised.The attached photos speak for themselves. Future customers should proceed with caution and ensure all expectations They go by the clock and not by effort , truck sizing, disassembly services, and reassembly , and total inventory are clearly documented in writing beforehand. read more

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It should really have been a zero star. I didn't see the owner's response in Google until now. I'm not able to update my review on Google. First of, they didn't clean up the mess, my husband did. Secondly, I never said my old lamp was only $300 or that it was over 20 years old, but of course, I did not have a receipt for it. Thirdly, there are a few very bad reviews on this site, customers should really look up reviews here, especially 'bad' ones because they happen to be true and honest. I had already explained clearly why I was requesting for additional compensation for my broken lamp. There was no replacement for the glass shade that was broken by Jibreel's worker that could be fixed securely on the post. We would have to buy a brand new lamp (post and shade). Don't worry about the additional compensation. It was already written off as 'charity/donation' in my books. read more

With moving being as stressful as it already is, I am so grateful we chose Monopoly. Their customer service, support, and compassion is above and beyond. It's rare to find a company with their level of care. Would absolutely recommend. Even though there was a slight delay caused by their earlier move that they didn't have control over, they more than made up for it by providing an extra mover free of charge and discounting the late hours fee. Jibreel and his team worked their butts off moving all of our stuff. Thanks again! read more

Outstanding communication, pricing and availability. Multiple stops and at each was respectful of customers items and property. Great purposeful work ethic and professional, mannerly workers. We had the pleasure of working with Sam and J. Very pleased. Returning customer. read more

Monopoly Movers has the best service. They were here on time. EXCELLENT SERVICE. I would only use Monopoly and I recommend you do! They are perfect. read more

This young man as very polite and respectful I have used him for over several because he was reasonable and I always try supporting Black Businesses..But this last move was a CATASTROPHE! He broke a lot of items plus my 65in TV...He gave me the run around it's been 6 months and her has not even tried to rectify this...Not returning text or calls..went MIA! He had no insurance purchased it after he broke.my TV..So the insurance company wouldn't compensate me for my damages...i don't want anyone else to have to deal with a nightmare like this...All I wanted is my TV to be replaced..Everything was boxed and labeled but your still placed my belongs like you where delivering to a dumpster..This was not personal it's business...You broke up and damaged my things and I still "PAYED" you I didn't talk you down I didn't short you every time you did a job over the years you got paid! You apparently don't care about my belongings and I no longer care about your business..I will see you in court! I will let the judge decide...​​​​​​​​​ read more

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Excellent and professional service. Very patient with us - changing dates due to medical issues. Handles our move from NJ to MD with no issues and great professionalism! read more

Unresponsive, unprofessional, etc. The list goes on and on. I would not recommend this moving company to my worst enemy. These guys are incapable of moving your property safely free of damage, or even on time apparently. Not only that, they refuse to take accountability for damage they cause to your property. Despite reassurances to the contrary, Monopoly Moving has left my wife and I in a dispute with the company that contracted them out to get reimbursed for the damage their workers caused our property. I am not even sure this is a real company based on internet searches. Either way, I would not recommend this, or any "company" run by or associated with the so-called "owner" of Monopoly Moving. read more

Excellent service!! Highly recommend. Patient with our changing the move dates and uncertainty of the date. Ultimately, was able to move point to point NJ to MD with a day's notice. Crew was professional polite and careful with our belongings. And, they ended up finishing up in less than the anticipated amount of time! I would call them again with no hesitation! read more

EXCELLENT SERVICE!!!! I will Highly Recommend I hired them to do a job not knowing that it is snowing bad out. They still showed up and did the job Very friendly and professional and the price was reasonable will defiantly use them again for my next move in 11 months. read more