I can handle a canceled appointment. I can handle policies. What I cannot understand is why a…read moresimple scheduling issue turned into a personal attack. At no point was I trying to take advantage of anyone, and at no point did I ask to for a discount. No one deserves to have their personal circumstances used against them. What should have been a professional conversation quickly became something that felt judgmental, accusatory, and unnecessarily personal. The most disappointing part wasn't losing her as a stylist tbh. It was being made to feel like I was a problem for circumstances that were already difficult for me. Instead of professionalism, I was met with comments that felt targeted and designed to make me feel small. Businesses are entitled to their policies. What they are not entitled to do is shame customers, make assumptions about them, or turn a business matter into a personal one. I reached out because I wanted to feel beautiful. I left the interaction feeling humiliated. Here is my attempt to cancel and the policy. ****update- I spoke with owners and management and their quickness to resolve my problem and prevent this from occurring again to anyone was so relieving and refreshing. After a 48 hour wait. I was informed that they would be speaking with the stylist, and overall taking my concerns seriously. No point did I feel like the stylist was a true representation of society West and their core values especially after speaking with management. They did amazing and my experience was a rare one im seeing now. I'm leaving this up so that if any clients or future clients have any issues they don't hesitate to reach out to management at Societywestsalon@gmail.com. They will hear you out and assist you with any concerns or problems, they really do care and I witnessed how much today. Thank you society west.

During my visit, the music playing had a lot of explicit language and sexual content. It didn't…read morefeel appropriate for a professional salon environment and made the experience uncomfortable.

this was by far the best hair cut experience I've had in a long time. massages..and ANNALIESE their…read morenew talent did amazing! I love my hair.

I ABSOLUTELY LOVE Brynn! She's SO sweet and professional. And I LOVE my hair! She's very talented…read moreand I'm SO SO happy every single time I leave the salon!

Seriously if you're trying to find a stylist, visit Shamika…read more I'm very apprehensive when it comes to my hair. I showed her a couple of pictures and she literally did an outstanding job! She even massaged my neck while washing my hair and it felt so good! My hair looks beautiful and I can't wait to go back for more. Even if you live on the east side, Shamika's worth the drive! She's extremely talented and very professional but she's also 100% honest. She won't try to sell you anything you don't need (which I personally love!). I check reviews of everything before I buy/try something new so I knew Shamika would deliver. Hands down one of the best stylists I've ever had the pleasure to meet!

She is a true artists. She does whatever you want and does an amazing job also my hair seems to…read moregrow super fast every time she cuts my hair. Never a complaint. You do have to make an appointment way ahead because she is always really busy probably because she is the best. I recommend her to everyone I know. Definitely give her a try for yourself and you will see!

The last time I had a haircut was over 10 months ago. I was in desperate need of a haircut, and…read moredecided to give this salon a try since they had hairstylists previously participate in my school's Cuts for Kids benefiting the March of Dimes. I heard positive things about their cuts from that charity event. I called in for an appointment, and was promptly scheduled for a haircut at the end of the week with Lisa. When I arrived at the salon, I was immediately offered water. Lisa pleasantly greeted me with a smile. She attentively listened to my preferences and concerns as I discussed how much I was willing to cut off and the length of the shortest layer. I showed her a picture of the layered V shape haircut. She then gave me a nice shampoo wash with soothing, warm water. Once my hair was dried with a towel, she cut about 3-4 inches off; which was the length I showed her. Lisa had a great arm workout, blow-drying my long hair. Furthermore, we had a great time chatting while she was working. I was very happy with the way the cut turned out. All my split ends are gone, and my head feels lighter. Lisa did an amazing job giving me that layered V shape cut, and maintaining my desired hair length. I would definitely recommend her. She loves her job, and is definitely wonderful at it.

I went to Sweet Salon to get low and high lights in my hair…read more I use to go there before , therefore I was not expecting anything bad to happen. I explained to the hairdresser what I want, I show her pictures and I suggested that she look in my file to see what color was used at my last visit. Unfortunately she did not care and did not do it. Color ended up all wrong. I left salon looking like I had cheap , home made color on my hair and I paid over $150.00 for this " professional" job. After I got home I realized that this is not acceptable and I call Sweet Salon back, I got Angela Perrone on the phone ( manager ) who told me to come in and she will fix it. I called them the next day and made appointment -- there was new guy in salon who took my call and wrote the appointment down. When I show up Angela was extremely surprised seeing me , and stated that my appointment is on a different day, I told her I have all written down, I took vacation time for this appointment . She went somewhere and when she came back she stated that this new guy put my appointment in wrong spot, and she agreed to take me in. But she already had customer , and she concentrated on the other customer, chatting with her and her friends while I was sitting there with color on my hair. I was sitting for VERY long time with the new color on my hair ( about 40 minutes minimum ). I asked Angela more then once if she is using Italian product, which is plant based and not damaging hair , because I have very delicate, fine hair -- her answer was yes. She was so much in hurry when finally she washed color off my hair - I had no chance to really look at her job, when I got home I got shock of my life : hair on top of my head were white! She stripped my hair of everything, every bid of pigment. It became obvious that she used harsh product , not plant based Italian one. I called her very next morning and she took me in, in order to fix the problem. She put something on my hair and I was sitting there for about 30 minutes, after she washed it out she put another product on my hair. White was gone, my hair had normal color. Well, it took only about two weeks after this visit where I realized that she totally burned my hair, they were breaking off , they were extremely dry. I went to hair salon -- in Scottsdale - to find out that there is NOTHING no one can do to fix what Angela did; they told me that damage she made to my hair is irreparable, and the only solution is to wait for the hair to grow back. They look at my hair and show me that in many places my hair is breaking off in huge amount. In the next weeks my hair got worse and worse, I lost the whole length of my hair because my damaged hair did not stop breaking off. Today - over two years later - I am still waiting for my hair to be the same length as it use to be. It looks like it will be another two years for me to have hair about the same length as I had before. My hair was very long, beautiful and very healthy before I went to Angela. Between the first lady, who color my hair in the wrong way, and Angela, I spend much over $300.00 for this " treatment " incl. tips. I endet up with ruined hair -- it took me many years to grow my hair -- she destroyed my hair beyond repair or any chance to save them. I will never in my life go to this salon again and I warn everyone out there. If anyone would like to see my pictures before I enter salon, after I left Angela Perrone, and what my hair look like today - I will be happy to provide the proof.

I went and got a haircut with Cora yesterday and she did such a great job! It was my first time in…read moreand I was able to get a same day appointment which was amazing. When I asked for pricing over the phone they were super straight forward and told me what it would most likely be, and it was exactly what they quoted when I paid which I majorly appreciated! Cora was super nice and professional and my hair looked so pretty at the end so I'll definitely be going back!

Crooks!!! Take a look at your receipt!!!…read moreIf you purchase products they add the percentage of your tip on top of the products you purchase. For example: I purchased hair care products they added 25% to the cost of my products. I'm very upset & called to speak to the manager. The gal said she's not available!!! Guess what? I never heard back!!! Being a business owner I know that honesty is your reputation. These folks are NOT honest or ethical.

I recently moved to Phoenix from OC. It is a bit difficult to find new everything...especially…read morehair. Valerie! She is incredible. I have seen her 3 times now (every 3 months ladies! Hair is important). I had corrections that needed help and a pro. Valerie listens to you and works out a plan- I'm a Capricorn and need a game plan. Just THREE visits and my hair went on a journey back to 'normal' but soooo much better. You can definitely give her the trust in your hair. I drive from N PHX bc there is literally no use looking for someone better. I can't imagine that exists in the valley anyway.

I just moved to Goodyear! I got a recommendation for Michelle. I was so pleased with my haircut,so…read moreeasy to style by myself and it is still easy to style at 5 weeks!!! will go this week again . The salon was so friendly,which felt great being new to Arizona!!!

I cannot say enough about the changes I have seen here…read more Before they couldn't keep an appointment for my wedding now the sweet amazing Tech squeezes me in to have my lashes adjusted. This verrado hot spot features cruelty free no animal testing products!

Love Kelly (I hope that is her name) for waxing. Went twice so far. She does a thorough job. Nice…read morevibes.

I couldn't be happier! Courtney did an awesome job. Truly, my best ever cut and color. She is…read moreknowledgeable and experienced. The entire salon is so welcoming and comfortable. Good vibes!! And a huge thank you to Courtney.

I went in for a color correction on a bad dye job I did on myself. You might say my hair was a…read moredisaster. I met with a consultant on a Friday and booked the appointment to fix the mess the next day. Melani did an excellent job on my hair. Color correction with bleach and foil, followed with a toner, then a cut and style. Fabulous job. I would highly recommend Melani.