This place does not have 24 hour manager assistance. Was locked out and could not get a hold of…read moreanyone to help, was unable to get into my storage unit and get things I needed.

Not secure as advertised. Only one camera at front entrance. Back gate not locked. If your unit…read moreexperiences a break-in no recording would be available. If your lock is cut off and items are stolen the insurance will not cover the theft because it's not considered a forceful entry. So beware!

Amount charged to my credit card increased every few months to 2 and a half the original fee…read more Local (very pleasant) office manager finally got it down to about 1/2 that amount. (going to buy a storage shed) Online payment system also doesn't work.

I reviewed this company two years ago. Gave them one star then. They deserve a lower rating but one…read morestar is as low as you can rate. I am complied to post another review. This company is the worse of the worst. I have been a customer of the Shallotte location for over 17 years. With as many as 16 units rented at a time. Paid literally over a hundred thousand dollars in rent there. The staff is nice but the company is as bad as it gets. As an example. We were recently moving out of a couple of our big units there and checked with their office to see how long I had until the rent was due on a certain unit. They said that unit was not due for some time. We moved stuff from a unit into that unit and at the end of the day they said they made a mistake and the unit was actually due today! ( These units cost over three hundred dollars a month. We found there is plenty of new storage companies with better rates and we are trying to get out of all our units at Prime. ) They said because it was their mistake they would get us an extra day to move everything back out. Do you know the staff was written up for giving us the extra day. As much money we have given them you would think that they would be more understanding. No not Prime. Their fees go up almost every month. These are harsh people. I have many similar complaints I could talk about. I have been a business owner for over forty years. I try to treat people with the golden rule. There are plenty of decent companies to work with. Don't use Prime!!! You will regret it.

Super safe, clean, and great customer service! I would recommend City Storage to anyone!read more

Joe was exceptional! He made my move-in so easy and seamless. He even brought a broom with him when…read moreI inspected my new space. Super clean facility. Well lit and clean. Highly rated!

BEWARE!!!!! The…read moresecurity at this facility is atrocious. We had our unit along with two in the facility on May 18thof 2026. The regional manager was on site the day we found the break-in. Refused to contact us. The security cameras were inoperable on that day along with one of the gates. This allowed the thieves to come in and steal nearly $30,000 of items we had in our unit. Management of the facility has not reached out in nearly 2 weeks and seems to care less that our items were stolen and probably never to be recovered. Do not think that your items are safe here they are not.

A WONDERFUL self-storage business with friendly and helpful staff; frequent communication; clean…read moreand well-lit facilities; customer perks (like garbage dumpster access); good drainage; and reasonable prices. Additionally, there is security at each access point, which is a really nice feature... Just this week, the company celebrated with a "Customer Appreciation Day!" Highly recommended.

From the owner: Self storage units: climate controlled and non-climate controlled. Open storage for RV's, campers,…read moretrailers, and boats.