Had an appointment with Dr. Peet for a routine Diabetic Retinopathy exam. According to my insurance…read moreI am entitled to one exam per year with a zero co-pay. I made this fact extremely clear to the receptionist when I arrived. The previous year I had the same test and was billed a $40. co-pay because of a billing code misunderstanding. I explained this to the person when I arrived to make sure this would not occur again. They assured me it wouldn't happen again. A few months after my session I was surprised to get a bill for the co-pay. After many phone calls and buck-passing between their office and my insurance they refused to delete the charge. I'm still on the hook for the charge (the money is not the issue). I will probably pay it to protect my credit rating but I urge you to look for another provider with more honest and more competent personnel.

From the owner: Welcome To Our Practice Ophthalmology Physicians & Surgeons,…read morePC has been providing exceptional eye care to patients throughout Greater Philadelphia for more than 16 years. With six offices in Trappe, Blue Bell, North Wales, Hatboro, Bethlehem, and Levittown, Pennsylvania, the practice is able to connect with patients from all backgrounds and communities. Initially led by Francis J. Clark, MD, who formed the practice in 2003, Ophthalmology Physicians & Surgeons has grown to include the most reputable eye care specialists in and around Philadelphia. With 10 highly educated and experienced eye doctors, each specialist offers their own area of expertise, allowing the practice to provide a broad range of comprehensive eye care to every patient who walks in the door. Providing patients with the most contemporary eye procedures and treatments, including custom LASIK surgery with IntraLase® and cataract surgery, each eye specialist at the practice works with state-of-the-art equipment and stays up to date on the latest technological advances in eye care. From routine eye exams and diagnoses to macular degeneration and glaucoma treatments, Ophthalmology Physicians & Surgeons offers an ophthalmologist or optometrist and individualized treatment plan for every patient, ensuring their practice can help as many people as possible...

Quite simply, Dr. Shafer is the BEST ophthalmologist I have ever been treated by in my entire life…read more As someone with a lifelong complex history (congenital bilateral cataracts, amblyopia, IOL's and glaucoma risk), I feel very fortunate and blessed to be his patient. He is highly skilled, thorough and honest. Just as importantly, he is very kind, empathetic and truly cares about his patients and their quality of life. An excellent ophthalmologist and an equally wonderful human being. Dr. Shafer has my complete trust and confidence and my highest recommendation.

Dr. Brian Shafer is by far the best ophthalmologist I've ever had. I first met him when he did my…read morecataract/glaucoma surgery and have continued to see him for continuing care ever since. under his care, My vision improved incredibly and my IOP decreased to a low of 10/10 and high of 19/19. He says my glaucoma is no longer moderate but mild and my peripheral vision is outstanding. If you need cataract surgery or have glaucoma, he is the first doctor you should see. The office experience is also outstanding -- all his employees are cheerful and able to explain every procedure you undergo. His equipment is state-of-the-art, and you don't have to take drops for your IOP to be measured. I cannot recommend Dr. Shafer and his practice enough!

Dr Weber is rude and is inconsiderate. I would not recommend her to any of my friends or family…read more She is impatient, does not take the time to explain anything. Moreover, when I lost the slip of paper with my prescription on it, I requested a 2nd copy of the Rx and even agreed to do get my eyeglasses with her group. She not only sighed rudely when I requested a copy of my Rx, but she proceeded to charge me a second time-- the full cost of a visit-- just for a copy of the Rx. It cost a total of nearly $1000 to get prescription eyeglasses, including the office visit and request for a Rx copy. When I called to confirm whether it was a mistake, she confirmed the 2nd full charge is simply for a copy of the Rx. Her actions are clearly not in the patient's best interests. Clearly, her interests as a private practice physician is financial. I will never return to her.

1) Requested arrival time 9:30, time taken back for prep 10:30…read more Explanation for delay given to me voluntarily - none Initial explanation after request - "not sure why they told you that time, he's not running behind" 2) Nothing in my paper work stated I would be required to provide a urine sample. After waiting around the lobby for an hour, I went to the bathroom. Nurses requested a urine sample immediately on taking me back 5 minutes after I had gone to the bathroom. More than 14 hours after my last sip of water. Explanation - required by law, for a pregnancy test. My procedure was put on hold until I could provide a urine sample. This is preventable with such simple process changes that it is inexcusable. 3) On arriving in the area for prep, I immediately informed my nurse Jen that I could not sit on the gurney if it was going to be another hour. Specifically explained this was due to sciatic problems. The asked me to get on the gurney for prep, then said they would get me out into a chair. Almost an hour later, with no back to my gown, I am standing right in front of a door, having had to get myself out of the gurney. On the door was a sign, do not use this as a pass through. Several people went through that door while I was standing there. I was eventually offered a chair I decided to stand, but had to ask to get another gown for a robe. 4) When I brought up these problems, the response was that they knew I was upset, but that they had already apologized, and couldn't really do any thing about it. Problem no one ever actually apologized. I realize the nurses have nothing to do with this, but since no one offered to get me a manager, I didn't have anyone else to air my grievances to. 5) I realize that procedures can take longer than expected, but proactive communication goes really far in managing expectations. My arrival in the lobby was a proactive 9:20. I was processed fairly promptly at 9:30, by an efficient person, and was back in the waiting room at 9:35. No explanation from any one until I was finally taken back for prep at 10:35. 6) My IV was not placed properly, and was not really proving me fluids until fixed in the hallway by the anesthesiologist on the way to the surgical suite. The IV had to be "pulled back" so that fluids would run. The placement was on my hand, hit a valve, and was continuously uncomfortable. Because of the numerous complaints about my lack of good vein, when the nurse was trying to get this one in, I choose not to ask for a new placement. Apparently it's ok for the nurses to complain, but not the patients. 7) I observed what I believe to be a HIPAA (patient privacy) violation. 8) 9:30 Arrival. Anesthesia started at 12:45. Not reasonable. 9) The one part of the process that was a little too efficient was discharge. I guess no one wanted to deal with me or cared that I had bled through my dressing twice before I was discharged. Even though I was bleeding far too much, I was discharged anyway. I had to make several calls to the on call Doctor to try to get my bleeding under control. Choose a different location for you outpatient procedure.

My teenaged son recently had surgery performed at Blue Bell Surgery…read more Everyone, from sign in to recovery room, was considerate and professional. The people and the atmosphere impart confidence.

Got there early. The receptionist was courteous and knowledgeable about co-pay and very…read moreprofessional and especially patient with my lack of knowledge. Upon entering the new, to me, examining room, Curt was also courteous, professional, knowledgeable, and had a great personality.

Saw her after second Cataract Surgery and she was a delight as well as Dr. MarkPyfer, Kurt and…read moreeveryone on Powell Street Office. Thank You All!!!

It would be extremely difficult to find a finer opthamologist than Dr. Clark. Not only is he a…read moreremarkable doctor, but an even finer human being with compassion, thoughtfulness, and empathy. Dr. Clark and his medical staff, the fabulous individuals you are fortunate to see, once you leave the receptionist area. Dr. Clark and his staff of nurses and residents are phenomenal. They are consistently extraordinary, which I attribute to the exceptional leadership, rapport, and fine character of Dr. Clark. Sometimes, there's a disconnect between those who are supposed to schedule, return calls, and cordially welcome you at the reception desk. He's not only a brilliant doctor and surgeon, but an artist at the top of his craft. Far too often, when you call any of the office locations, the call will go to voicemail. Dr. Clark has worked vigorously to correct this, as if it was his own family member experiencing an issue. My recommendation, if the scheduling staff does not return your call, do not wait more than two (2) business days. Call multiple times, state when you left a message, and ask again for the courtesy of a call back. If you're complacent, you may needlessly wait for a return call. Sadly, the scheduling staff, too often, operate with no sense of urgency, nor consideration. My sole mixed experience, by far, is limited to the practice's Collegeville office, where the medical staff is phenomenal, thorough, empathetic, and personable. However, the lone receptionist can be belligerent, and doesn't realize that a receptionist represents the initial impression of any business, as the person "behind the front desk" is the first person a patient, client, guest, or customer interacts with. The wonderful nurse with a fabulous demeanor, that provided all measurements of my eyes, was as sweet, efficient, professional, kind, and courteous as anyone could expect. I cannot praise her service enough. This practice affords patients the latest technology for examining your eyes; it's truly amazing. The consistent service that the highly professional, and cordial medical staff utilizes to provide the most effective, and efficient care is exceptional. There are few physicians I've ever encountered that are finer in the Ophthalmology field akin to Dr. Clark! He has compassion, empathy, and remarkable communication, and people skills. With this combination of knowledge, experience, skills, and personality traits. I highly recommend Dr. Clark.

From the owner: Welcome To Our Practice…read more Ophthalmology Physicians & Surgeons, PC has been providing exceptional eye care to patients throughout Greater Philadelphia for more than 16 years. With five offices in Trappe, North Wales, Hatboro, Bethlehem, and Levittown, Pennsylvania, the practice is able to connect with patients from all backgrounds and communities. Initially led by Francis J. Clark, MD, who formed the practice in 2003, Ophthalmology Physicians & Surgeons has grown to include the most reputable eye care specialists in and around Philadelphia. With 10 highly educated and experienced eye doctors, each specialist offers their own area of expertise, allowing the practice to provide a broad range of comprehensive eye care to every patient who walks in the door. Providing patients with the most contemporary eye procedures and treatments, including custom LASIK surgery with IntraLase® and cataract surgery, each eye specialist at the practice works with state-of-the-art equipment and stays up to date on the latest technological advances in eye care. From routine eye exams and diagnoses to macular degeneration and glaucoma treatments, Ophthalmology Physicians & Surgeons offers an ophthalmologist or optometrist and individualized treatment plan for every patient, ensuring their practice can help as many people as possible...

In the past I had been a patient at this clinic for years. I called the office. after option #3 it…read morerang and rang and was ultimately disconnected. Twice! I then used option #2 and after some delay and a brief hold I spoke to a live agent. I explained who I was, that I used otion@2 because option #3 did not work, that I had already left a message one week ago without answers, and that I was experiencing a visual loss and was concerned because I was on amiodarone. She asked, quite shortly "Then, what do you want?" I answered, "an appointment, evidently!" Three clicks followed, line was silent, I waited for almost one minute but it looked that the call had been terminated. what a horrible different from old times, when Dr. Weber was here! Never again! I will report it to the Dept Chair's office at Wills Eye.

As busy as the practice is, our appointment time was respected. Dr. Kosvitch was thorough in his…read moreexamination, listened to concerns, and responded thoughtfully. Staff was kind and caring.