I have had the worst experience here. I went earlier this week on Tuesday to register my car after paying my dues and I'm standing in front of her desk she said to me "that's it, that's everything, you can go now" so I proceeded to leave since she said to go & I was going to return Thursday with the smog check to complete the whole thing. Here comes Thursday and I go in and the lady who was at window 19 today was nothing but mean to me. Her tone from the beginning, the way she spoke to me as if I was stupid. She kept making it seem like I was wrong it was my fault. This visit was so bad on my mental health she sent me away crying and I was having a panic attack outside the damn dmv. I understand it's a long and hard job but I was one of the first people she had interacted today there was no reason for it. read more

Arrived to this DMV Tuesday 9/8 right as they opened at 8AM despite the insanely long lines I've seen driving past over the last few weeks. How foolish of me. The line snaked back and forth 5 times with significant lack of social distancing among those in line. I waited in line just to see how long it would take me to go from one end to the other in an attempt to guesstimate how long I would wait in line before I was seen. Findings: ~ 22 minutes per one way. Needless to say I left. My second attempt 9/10 was much more pleasant than my first. I arrived at 2:50PM to a line that only snaked back and forth 3 times. About ~ 15 minutes into my wait in line for a REAL ID, I realized that I had pre-submitted all my required documents online, and was given an appointment. (If you have tried in the past, it's almost impossible to schedule an appointment w/ the DMV save for behind the wheel driving tests). Shifted over to the alternate line for Appointments Only located on the right side of the entrance and waited for about ~45 minutes. After signing the appropriate paperwork, I was told to go inside. About 15 steps in, I was called back out by the same employee who forgot to ask me the pre-screening questions regarding COVID, after which like an old Western Cowboy movie he drew his thermometer device and quickly, without warning pointed it towards my head and took my temperature. Am I upset. No. Did my hasty exchange with the the trigger-happy employee cause me to wet my pants? Possibly. Am I perplexed by the lack of training. Absolutely. Fast forward to my appointment in house: I was helped by a gentleman named Alec. Friendly folk, stirred up conversation, asked me how my wait outside was, etc.. Pleasant interaction overall. Thank you, Alec. 5-Stars for you. You are not part of the problem; From what I've seen, you and your colleagues need more help. My reason for a 3-Star review? - Lack of social distancing guidelines enforced. - Lack of equipment disinfection from my observations (e.g., I observed first-hand the pen used for signing documents prior to entry used by the numerous guests in front of me as well as the employee donning plastic gloves touching everything and anything) - Electronic signature machines not functioning properly/optimally, prompting reset (The first machine I used did not work whatsoever, failing to register my signature. The second machine needed to be unplugged and re-plugged twice, a solution brilliantly and sadly devised by the employee) - Poor direction from higher ups. read more

The thought of going to the DMV made my stomach churn. Literally. I got a mid afternoon appointment and dreaded the lines, the sense of the unknown since it's my first time at this location. Only location I could get an appointment before my license expired. Luckily, it only took about ten minutes to get there from my in law's place. No traffic turning into the lot and found a space to park in a half empty lot. I thought, is it closed for lunch? Why is it empty on a Friday? Even the high school down the street was getting out, making for slight congestion. I get to the front of the line for my appointment. No lines. Even the non appt line was only about 20 deep. I had all my paperwork ready for a All ID(?) license - utility bill for proof of address, ss card, & passport or birth certificate. I sit to wait for my #. Not even 5 minutes later my # gets called. I was even 20 min early for my appointment. I was in & out plus new photo before my appointment time! A new record! I asked the lady why it was half empty. She said she's surprised as well. They also hired 6 new people to help the workload. Maybe I was lucky but you can possibly give this place a chance. Even hearing the people around me, I didn't see anyone just sitting there hiding from responsibilities. Everyone was helping out. I was also prepared, double and triple checking my documents so the whole process was seamless. I didn't have to fill anything else out after doing most of it online. Just signatures and date. read more

Quick and easy! Was finished in 20 mins for my Real ID appointment. Arrived around 9:30am on a Thursday morning. Make sure to complete the application online! read more

If I could rate 0 stars I would. Horrible experience, came here 3 days in a row and was told to come back each time, staff is practically useless sitting around chatting while customers are waiting to be serviced. You will wait here all day until they close. Seriously go anywhere else read more

This DMV is crowded like every other DMV. It doesn't matter what day or time you come, it's busy. There's a line out the door on most days that stands at least 20 people deep. I came here with my nephew this week and we didn't have to wait very long for the initial visit because we made an appointment online! It definitely pays to make an appointment. You save a lot of time and frustration. However, you can only make an appointment for certain services at the DMV, so check if you can make an appointment or not. After speaking to the person at the information desk, we had to fill out a form, then line-up in the same line (3 people ahead of us), then we got a number and waited for a DMV window to file and pay for a car title change. We were in and out in about 45 minutes, which is darn good in my book. Thank you online services and appointments!! It was $15 to transfer the title and $8 to transfer the smog check title for the car. The people who work here are good at what they do and courteous given the volume of people they see every day, so be nice to them! Xie Xie!! read more

Worst place to take your BEHIND THE WHEEL DRIVING TEST. Streets are horrible to drive in staff is rude!!

I went on a Tuesday morning around 9:30 AM and I checked in online about 10 minutes before arriving. I was in and out within 20 minutes which was a surprise to me but I wouldn't have it any other way. I went to get a new drivers license and the customer service was just terrible. One employee was being super rude to others while another was being rude to me. The lady taking my picture didn't even tell me when she was taking my photo and then got mad at me for looking at her instead of the camera LOL. They expect you to just know where you're going next and what you're supposed to do without explaining so make sure you walk in with a lot of patience. Only reason why they get two stars is because I was in and out quick but this location's customer service SUCKS read more

Parking is good. Service is BAD. This woman was soooo rude and literally was going out of her way to be mean. Unbelievable. If you are that miserable, get another job, don't take it out on other people who haven't done anything to you. read more

Montebello DMV - RUDE AND SHOULD BE FIRED - Departments of Motor Vehicles Near Me - Montebello, California

It's the DMV! What can I say? (1)-Bathrooms are at the north end of the building! (2)- Bring a pen with you to fill out your forms, (3) Parking is limited so prepare to park on street off Wilcox but be cautious of street sweeping days, (4) Try to make an appointment online @ www.dmv.gov, (5) If you can't make an appointment you can walk in and wait. Average wait is 2 hours, (6)-Staff moves very quickly and if you are polite to them they will reciprocate, (7)-This DMV takes decent drivers license pictures so I'm a happy camper! Drive safely! read more

Montebello DMV - Montebello DMV takes great drivers license photos. No closed eyes or "deer caught in the headlights" photos. - Departments of Motor Vehicles Near Me - Montebello, California

Horrible dmv, everyone who work here is really rude or treats you like you don't know anything. I've had so many horrible experiences here, only one person was nice here and he was a driving instructor. Other than that, everyone else here is either in a bad mood or very angry for no reason. Also they'll pin there bad mood on you and blame you for it read more

I want to start off by saying thank you to Chris for being such a nice behind the wheel instructor and if you're reading this you're the best! This was my third time taking it so I was super nervous, especially because my last two instructors were very mean (I don't recommend bell gardens). He asked what happened my first two times and was very understanding and gave me tips on what to do in the test so I don't make those mistakes. All DMV instructors should be kind like Chris and not make one feel stupid. If you get Chris you're lucky because he's an amazing instructor! read more

Worst place to ever take your driving test at, they don't give you a chance to pass. They fail you right away instead of saying in the future don't do these things. We all make mistakes in driving no one is perfect. read more

I think this D.M.V.'s Employees are doing a fabulous job! I walked right in with my baby in his stroller, there was no line! I was directed to a room to fill out my application and it took about 10 minutes. The process was so fast I didn't write down my number! I wasn't expecting it to be that fast! I waited in a line to get my number and I was asked for my phone number. The Clerk gave me my number by writing it down. I walked out and I was 2 numbers away, the wait was not long at all. (Less than an hour. I dreaded coming with my baby but he slept through the whole process. This D.M.V., is not even packed with people, there was a fair amount of people given it was 10 a.m. They have a great system and their Supervisors really have a handle on things. This operation is clearly running a smooth system. We as consumers acknowledge that! This was expedited service at its finest. While waiting, I then realized I had a text message and the D.M.V. texted me my number!! I didn't notice until I was sitting down waiting. Modifications made have improved the system and this team executes DMV business rapidly. Excellent Team! read more

The Montebello DMV is an okay DMV. They are inconsistent with there service at times nice other times not nice. Depending on who you get. I would definitely suggest Veronica as an examiner fair grader. Overall average DMV service. read more

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Rude examiners! Feels like they are just putting reasons to fail you. Baseless ridiculous reasons not to pass you. Especially this guy named Luis. read more

Worst DMV examiners for driving there. Avoid the Asian Fat Chubby guy. He will fail you. And the Mexican bearded man who failed me for not backing up very straight. I mean, really? It is a critical error? Do you drive backwards most of the time? Awful! But the office staff are very helpful though.... read more

This place is terrible the customer service is terrible, there was a employee in window 4 that helped at least the same couple without a number in 5 different occasions and spent at least a combined amount of 20 minutes with them, aside from that she helped at least three other people without a number. When I asked to speak to the manger the manager didn't do or say anything about the employee not following the rules, all she said was your going to have to wait you turn. There is absolutely no urgency here to help the customers/ the tax payers the ones that pay for their salaries. Please stay away at all costs I waited close to 3 hours just to pay my registration, in my opinion the DMV in Bell Gardens is the best definitely worth the drive read more

The trash cans outside the DMV office in Montebello were all overflowing with trash. It's appears that the trash was there for sometime. Do they have maintenance workers, if so they are not doing their job. read more

I've been here before to register my vehicle with their SELF SERVICE TERMINAL with no issues, BUT this time was horribly different!!! Standing waiting for the customer in front of me yo finish and the machine became disabled- a dollar bill stuck inside. I waited PATIENTLY for over 15-20 minutes while the security guard radioed to someone 30 feet away with no remedy. The customer had to contact the customer service number next to the machine for assistance as she had $269 cash now stuck in the machine. I asked for a supervisor (the person security had been speaking with over the radio) to help assist those left in line who came for the HIGHLY advertised "2 Minute" self service machine to be accommodated since the machine malfunction was not our fault and we were in line and especially came prepared to use IT. After speaking with Terry Baiza, who at first said I'd have to take a number and wait or go to another location, I was able to be referred to "the cone at line 2/3" to be assisted. After reaching the cone and waiting my turn I was told by a Robert that my cost was $304 and then he took my sticker that Terry had wrote his window number on. I asked for it back so I could document it with a picture and he asked why then said "NO". I asked why because I wanted to document it. Again, NO. I then asked Terry if she could come over and I explained that I just wanted to document the note. She said it was fine and once I got it Robert refused to help me and they both sent me to line 8. Confused I asked why and Robert repeated " You'll be helped at line 8. NEXT!" SMH?! I asked Terry why I had been moved and he response was infuriating! Apparently when you question the staff at this DMV about malfunctioning equipment or service or ANYTHING for that matter they dont HAVE to serve you. Come again? The entire time I was calm, polite, and especially PATIENT! I came into this DMV to utilize a quick "2 minute" self service station to renew my registration that was due that day. I understand that machines are prone to issues from time to time, however staff should be understanding and accommodating to customers that came prepared for those machines. If it is malfunctioning it should be advertised, as such. We are customers and should be treated with respect and understanding when issues like this arise. Being treated like this in front of my two young daughters was disrespectful, at the least. I did my best to document the situation as best as possible WITHOUT seeming confrontational. Yet, in return I was mistreated and disrespected in front of my children and other customers. So, a transaction that is advertised by the DMV as taking "2 minutes" took me close to an hour and included hostile, rude employees who thought I wasn't being reasonable by not wanting to go to another location or stand in line for 2+ hours! read more

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Took My driving test here with "Bob" a big asian guy who was so rude. Ive never experienced such disgusting attitude. He treated me like I was stupid maybe the fact that I'm a teen driving made it easy to pick on me. He called me "Unexperienced" and said that I shouldn't be driving and failed me because I passed through 2 stop signs when I did stop. I even checked my left, right, and left side again. These people just find excuses to not pass you. DON'T TAKE YOUR EXAM HERE read more

horrible place to come for behind the wheel. first off the old lady on window 7 was super rude. if she hates her job that much she should just retire. she would raise her voice at my mom cause she wouldn't understand (she mainly speaks spanish) i'm going to defend my mom and not allow her to speak to her that way so i spoke back and she would talk to me like i was stupid talking about 'LISTEN' 'PAY ATTENTION!' we aren't the only people she did this too because any spanish speaker she would get she would yell at. we had sat down and we could hear her yelling at them. not only her but my driver instructor was NOT it. he definitely should not be working as an instructor. he was an Indian guy and doesn't know how to do the test correctly. he marked me off points for going 23 in a residential area?? when there was a speed bump coming up. anybody knows they only ding if you are below/over 5 of the speed limit. he was very rude when i asked him a question saying it not the time for conversation. i could barely understand what he was saying. he was very impatient with me because i couldn't understand him. he wouldn't tell me when to turn in time which would cause me to not be able to check my blind spots noticeably as they want it. i would often find myself ask him where to turn. this DMV is trash along with the sh!tty ass workers read more

They waste our time and they won't even let me run out to my car to get my debit card to pay. They don't tell you ahead of time that they only accept debit cards or personal check. Not surprise with these government fucktards but seriously they couldn't give me 2 mins to grab my payment. Is there a DMV in CA that better customer service? read more

I was really scared coming here because of all the bad reviews,but I actually had a pleasant time. All the workers I came across today were really nice and didn't give any attitude. I took the behind the wheel test and PASSED! The person that tested me was a very nice lady and I think her name was Veronica. Her voice was so calming and it really helped with my nerves. read more

What can be said about any DMV? I needed to go here rather than using my AAA for it's DMV services to get some special plates I ordered. Looked on line to make an appointment and the earliest date was in 10 days...not good. So I got up early and got to my DMV at 7:45am - 15 minutes before they open. Parking - ample Line - maybe 30 people ahead of me - fine Bench near where I am in line - perfect iPhone fully charged - great So I wait, and at 8am there is no line movement - strange....I check my Yelp, no hours are posted. I go to the Ca. DMV website and look up hours...Monday, Tuesday, Thursday and Friday they open at 8am. Wednesday they open at 9am. Guess what! It's Wednesday. Not their fault, I asked when I checked in inside and they said it's been that way for years. That they have an hour of training every Wednesday - live and learn They checked what I was there for, gave me a ticket C12 and i took a seat. They use maybe 4-6 different letters to breakdown the visit's need - Even without an appointment it only took me 30 minutes, plus the 75 minutes in line. Once at the desk it took 5 minutes - new Snoopy plates, new registration with tags, turn in the old and that was it. Compared to other Government offices, I would give this a solid four stars. read more

THE BEST DMV IN THE AREA!! I've been to El Monte, Pasadena, and Montebello and I can say with the utmost confidence Montebello is the best out of the three (and no I'm not just saying this because I passed my driving test here). Every person I encountered was polite and very nice, you just have to be polite back. I had met around 5 different people while there since I ran into some issues with my permit, and I never felt anything other than welcome there. My driving test instructor was a younger man with long hair, and when he went inside to check for my permit, another lady walked up to my door because she thought I was waiting for her. When I explained to her that I was waiting for someone else, she smiled and said a cheerful "good luck!" to me. Even the multiple ladies at the desk were wishing me good luck and I felt nothing short of welcome. I went to Pasadena multiple times for separate reasons and every time I went I felt like I was belittled even if I was polite (which I always remained). Of course there were a few exceptions, but not many. At El Monte I had to take my driving test THREE times before I finally got the hint of gtfo since the ladies there marked me off on things I did (not checking traffic 18 times are you kidding me?? or turning too slow 28 times?? Mmmhmmm sure I did). The people at El Monte were far nicer than Pasadena, but there were still a handful of those who just aren't having a good day. I felt like I was given a genuine chance at Montebello and they were giving me a fair chance to pass. At El Monte, I can say out of the three times, I only deserved to fail once (I made a critical error). PS The guy at Montebello didn't even ask me to do the park reverse! God bless him and if he reads this I hope you live a good life! read more

Waited 2 hours in line and finally is my term, the staff said we need an appointment and gave us a paper with QR code to schedule an appointment. We done it like 30 second and it's the same day. And the staff told us we need to wait in line again. I understand with the current situation that they only accept appointment only. BUT there are not a single sign saying we need an appointment when we were in line. The sign is at the freaking reception. Please at least have signs at the line to avoid this kind of non-sense situation. read more

If you really must go to the DMV, I suggest the one in Glendale. It might be out of the way for me, but it's worth it! The lady there was so friendly and efficient. The lines at Montebello are really long and I'm not sure why. The customers are also so rude. The line wrapping around the building outside, on a hot day doesn't help either. People are sweating and get more impatient that way. I say, drive as fast as you can (but safely!!) to Glendale, or suffer here. Or, even better, if you're only here for registration renewals, just pay online! The only reason why I'm here is because the DMV screwed up and thought I was selling my car, so my registration renewal was never mailed to me and therefore, I had to personally go to the DMV to remove those fees. read more

One of the best DMVs. I give this one all the stars because they were the most helpful and organized when considering others (west co. And Lincoln heights). Maybe because they communicate AND there aren't usually long lines when I go. I've gone there about 8 different times/days/years. I've been to Lincoln heights way too many times and no more. West Covina was ok. Really busy. Pasadena and DTLA were also "meh". All in comparison to this DMV. read more

Very rude staff. They talk to you as if you're a child or someone that's very stupid. I was starting to think maybe I am sensitive but no these people LITERALLY hate their jobs and take it out on everyone. They expect you to know everything even when it's your first time doing something. They yell in your face even when you're just asking a simple question. I ask even the most basic questions and they get upset it's not my fault I have problems comprehending even the basic stuff. I find the workers here very rude, mean, and wanting to intimidate everyone!!! Wish I could rate it zero if even 1/2. read more

Got my real ID, it's a pretty simple process but you should check out online first and do the checklist and get a confirmation number. around 11am today Window 22 lady was very nice and helpful that went smoothly and I was in a good mood thank you for her. -my only complaint is this only lady- The ID photo taking lady with black hair was extremely rude and I mean it's as if her job requirements told her to be as rude as possible, left us in a bad mood. She gave us attitude for no reason, I start off being nice to everyone but she wanted to be an asshole to me. That's really not ok because I was trying to be nice multiple times. She needs to get a new job and go somewhere else. Beware of her. hopefully she'll be nicer to others in the future. There was a guy in line before me who was talking to her for a bit but she told him to go get something and I assumed he was going to come back right away so after she stared at me for a while I asked if I could go ahead or to wait for his return, and she goes " I don't know ARE you ready" what was the reason for that? She later raised her eyebrows at me and gave me sass and didnt communicate well at all, she started talking to someone else while I was infront of her and I had to wait for her to slip me my paper back. catch you outside of the dmv you can catch these hands tf. (jk but also not jk.) It's not ok to act that way, I was nice to you and gave you chances, now I'm down to give you specifically bad reviews and complaints. tf. read more

One star,SHOULD BE ZERO STARS FOR CLEANLINESS, RESTROOMS ARE DISGUSTING! So many people here paying for services and they can't have decent clean restrooms. They are horrible,people spent hours here!what is montebello thinking? I came here at 7am to wait to be first for a renewal and by 8:40 it looked like they haven't cleaned the restroom in days. They need to have a janitor during the business hours to maintain clean since they don't remodel them to be more sanitary. I wanted to take a photo but as soon as I walked in and saw how bad it was I walked out. No thanks. They really need to do something about this! I didn't have an appointment but line was decent, I did arrive at 7am to wait in line. Everybody who helped me was polite and straightforward had no issues with staff. read more

Trying to renew DL and went there for question. A Black lady with hat, scarf and long boots, who was standing outside with clip board was EXTREMELY rude and won't give you time of a day. I wanted ask quick questions and she told me "everyone got questions, u gotta wait" uhhh... no one else was asking questions besides me. Police were driving around and announcing to leave the premises if we don't have an appointment. It's their fault that they didn't post information for us to look at. Corrupt government workers!! Give our tax money back! read more

A few years ago I went to take a class B exam. They had one specific line where people got in and out fast, the person working there did an excellent job of moving people along. If you had issues or questions there were other lines where you could be directed to. Much like the Compton DMV, they ran a tight ship read more

THIS REVIEW IS TO THE OLD FILIPINO LADY who takes the photos... Went here on a Friday during lunch time and waited as usual to take me ID picture. After waiting patiently for so long, it was finally time for me to take my picture. She tells me to stand on the yellow line and right when I stood and looked up, BAM, she takes the photo. Not even a "1..2...3.." or "smile!" None of that. And I know for a FACT my eyes were closed. But she examines it for awhile and calls over the next person so I did not even get a chance to look at my picture or anything. But I trusted her because they wouldn't allow you to close your eyes in a photo right? BIG MISTAKE because I just received my ID AND TELL ME WHY I LOOK LIKE I'VE BEEN THROUGH a rough time with my half open eyes! I literally look like I just took some drugs and took a mug shot photo. Not coooool at all. She did my dirty with my half open eyes and no smile at all! read more

There's is literally no point in trying to pay attention or keeping your spot in line when number are called out of order/at random. The employees here take 10-15 min breaks in between customers. I know, I know, sitting behind a computer pressing buttons and sending the occasional file to print must be exhausting. The guy in window 19 is a waste of taxpayer money. He'll call the same number (that either already went up or straight up left) for 5 times. When they don't show up he goes on a 10 min break and comes back to do it all over again. What can I say, one can get very observant when left to wait for an eternity. read more

Omg where do I start !! This place is a joke ! I got here at 7 the line was not that long, by the time I sat down with a number it was 9:28!!! It's 10:17 and I'm still waiting ! It might be because nobody is work on this half and on the other half 5 boxes are open !!!! And you can see the lady that is turned around she's been eating cookies and talking to her co worked and the other 2 in the back just looking around !!!.... I never post or complain but this place is not only slow and lazy but also rude, the security guards are the only help here read more

Montebello DMV - No wonder why we wait 4 hours, nobody seems to like to work here - Departments of Motor Vehicles Near Me - Montebello, California

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If I can rate this place a one star I would. This dmv has the absolute worst customer service their is. People there have a stick up their ass and are super rude and talk to you as if your stupid. They seem as if they hate their sad life and take it out on all the customers. read more

Wowsers, I'd never thought I'd be giving this DMV 5 stars, based on the times I've come out & waited in the long line out the door. But this was one of those rare good days, came kinda late pushing it, but they took me & the others that wandered in and took care of business. I've never seen the numbers being called so fast. Sure we stood there an hour, but again we are talking about the DMV, any and all of them pretty much expect to be there longer than a hour or two! The lady at the counter gave excellent customer service, I wished I'd gotten her name, but I'm due to go back, so I probably find out. Again, I can't believe I'm praising this DMV, only because I'm still in shock of the location and how congested it gets at times...most of the time. Like the one reviewer stated most recently...do your part (she gave a great example btw) and it will be painless. I also like that it is one of the bigger ones versus the tiny offices and how they expect to cram people in like sardines in a can..literally. read more

I don't think any DMV experience is great but this definitely was not my best experience. The employees at this location seem to not care about how they talk to people or in front of customers at all. I will make the drive to another location for better service. read more