I absolutely love working for this company the vision of placing God in everything you do and…read moregiving compassion to all interactions within the community is how everybody should live day to day. I love the staff and the clients and how we all just love taking care of each other. It's exciting when people say they've heard great things about Outreach, and they want to be a part of it to .

Full disclosure: I have not been a customer of Outreach yet in my life. I have, however, come into…read morecontact with the company in other business dealings. These people are extraordinarily committed to serving a population not often given the respect and care they need. They run a values-based company, which is not to say they come of as "goody-two-shoes" to generate business. They live a philosophy that demonstrates that a company can operate profitably and ethically at the same time. You would do well to consider Outreach should your need for senior care arise.

My mother was a client with VA for a year. After the first 5 mos, the caregivers started changing…read more Over the course of a year, we had over 15 caregivers. With so much transition, we put in cameras. This was communicated with VA and a sticker was placed in the front door. The caregivers knew there were cameras. About 3 mos ago, my mom was very distraught. She said the caregiver had slept with her head down on the counter and had not been nice to my mom. We checked the video and sure enough, the caregiver had slept for over 90 minutes of her 4 hour shift. The shift was 4-8pm. My mom has dementia and is at a high risk for falling. The caregivers job is to have eyes on her and protect her from falling. Hard to do that when you are sleeping. We complained. VA sent the same girl back. The behavior repeated itself. If she wasn't sleeping, she was on her phone. We complained again. Three of the last caregivers we had either slept or were on their phone, or just blatantly ignoring my mom. There is a huge lack of training within this organization. I'd strongly advise Visiting Angels to spend more money on training and quality employees and less on marketing.

From the owner: Welcome to Visiting Angels® Beaumont! We make it possible for seniors to continue living safely in…read morethe comfort of their home. As a leading non-medical in-home care agency, we offer many senior care services with flexible scheduling for immediate, short-term and long-term needs. But, it is our highly respected professional caregivers who offer extraordinary compassion, patience and knowledge that have made Visiting Angels Beaumont one of the area's most trusted resources for senior home care services.

I used this service for my father for several weeks. The lady they sent was kind, honest and…read moredependable. She was however untrained. After he had become bedridden, she called me eight hours into her shift to find out how to change his diaper. I called the on-call person to get support. This person informed me that she was unable to go to clients homes due to family obligations that required her presence. I found this unacceptable and quickly found a nursing student to replace them. If you are reading this you are probably as clueless as I was when my quest began. Nursing students are a good source for sitter, as are nursing homes, since a lot of their staff moonlight. Questions I did not know to ask: Training for sitters? Support for sitters by agency? Background checks for staff?

From the owner: In need of a little extra help, in your home, rehabilitation, or hospital setting? Contact Quality…read moreCare Services, Inc., we can help to guide you in the right direction by conducting thorough initial consultations, creating a personalized plan of care, and assigning the best caregiver possible to assist you with your needs.

I've waited over six months to post this review. My mother began her service with this company just…read moreafter a surgery in July 2020. The first week of her service she had two providers that were rude, aggressive and or mentally ill. Of all the ten providers she had over the course of the first few weeks only two were professional. Since that time she has been constantly harassed over invoices. As her daughter, I've even received harassing calls regarding her outstanding invoices. My response to them..."how much has my mother paid your company versus the 3 weeks of invoices she owes?!" Over the course of 7 months, your best treatment of your patients is to treat them poorly and not apologize for poor service by your workers that slept, stole items and yelled (YES! Yelled at her for not going to sleep! And that invoice was not credited back either!) at my mother on your clock! Instead, you call her and threaten her and raise your voice to her. She was called today by a man attempting to be sympathetic but instead threatened her and spoke harshly to her. This company has many complaints coming from me through the BBB, google, Yelp and anywhere else I can post one. Consumer beware!!! This company is NOT professional and does not deserve your business! Please continue your search and be happy you looked elsewhere!

My list of grievances is far too long for this review. Suffice it to say, I wish I had chosen a…read moredifferent company for my dad's needs. My advice is that you do the same. Additional response: Dad's caregiver was great. I'm also aware that he no longer works for you. Having to beg for information constantly, then never getting return calls, nor emails that were promised is just not worth it. I had to go to your office to pay you (after 2 months of waiting) because the portal user name/password was incorrect. (Your employee did help me find the portal, but then it wouldn't have worked for me anyway, because it didn't work for her until she corrected it) I've never tried so hard to give somebody money in my life. By the way, I said I didn't need an email receipt, but you insisted. I'm still waiting for that email. Nothing has changed.