I have been Banking with Bank of America since I came to the US from the Philippines. I was happy…read morewith their services and have continued having my accounts there. However, their services, particularly, their concern for their customers particularly in this branch has deteriorated. Just this morning, I had to do a transaction that would need my interaction with a teller. When I walked in, I was greeted by a security guard who cheerfully told me to follow the marks on the floor. This exchange with the guard was the only good thing that happened to me today. The line was excruciatingly slow moving forward every 10 minutes or so. I observed that although they had five teller stations, only three were occupied and only two of these tellers were transacting with customers. The third seemed to be hard at work but was not taking in any customer transactions. There were about 15 people ahead of me but since I was already there, I stayed in line. I observed what was happening, and there were several other bank employees there. But just two tellers working. While waiting i noticed that the line had swelled to about thirty people. I was inching forward ever so slowly. There was a customer in the line who asked very loudly why there were only two tellers while the line was so long already. One of the employees roving with a tablet in his hands asked if the customer could do his transaction on an ATM or Online. In a nutshell the guy said something like "If I could I wouldn't be here, would I !" at the same tone and volume, and asked again why there were only two tellers working. I heard the roving bank employee say something like "these are the number of tellers we are allowed to have today." At which point, the teller working by himself suddenly accepted the next customer in line ! So, he actually could have done that earlier ? By this time I was the next one in line. I completed my transaction in about ten minutes and started to walk out of the bank after a little over an hour. In all my years of transacting with banks all over the world, this has to count as one of my absolute worst experiences. Walking out, I checked the people in line which was still growing and when I got out, I saw that there was a line of about twenty people OUTSIDE the bank already. I checked my watch, and it was only about an hour and fifteen minutes before closing time. It seems that this bank is forgetting that they need to maintain an acceptable level Customer Service or else before long they will start losing customers. The person who complained inside was the tip of the iceberg, others, like me stuck it out quietly because we had no choice. If it were not for my long relationship with this bank, and the fact that my Payroll, Social Security, and IRS accounts are with them, I'd probably consider moving to Smaller, more personal bank. Take heed BA this is a complaint from an old and still loyal (though reluctantly) customer.

This branch is not well run. The business window is not open a good part of the time. There are…read moreusually only 1 or 2 tellers open. The line can be as long as 12 people. Many of the tellers/employees are disrespectful, rude and unfriendly. The manager told me the day is coming when EVERYTHING will be digital and there won't even be a branch to come into. ??? This was after telling me that it's a good idea to deposit checks for large amounts in person at the bank, rather than using the mobile app. I will NEVER go into this branch again. I would rather drive 20 miles out of my way than be treated like that.

Best banking experience I've ever had super friendly, super knowledgeable very helpful…read more I highly recommend this branch of First Citizens Bank,

Wish I could give ten stars. Consistently great rates, fabulous service, and wonderful people to…read morework with. Easy parking, and rarely a wait for service in the branch. All financial institutions could learn from the professionals in this branch.

This Federal Credit Union is located off Arneill Road and Barry St, Camarillo, CA in the same…read morebuilding as Dunkin' Donuts in the corner. Ocean Air Federal Credit Union is our #1 bank! All the employees are so courteous, super helpful, highly knowledgeable, very down to earth, very understanding, warm and kind! They're always so welcoming! They really do listen to any questions I have. They always greet me when I come in. If feel at ease coming in, and my transactions are a breeze. Sometimes yes it gets busy but having patience is the key. I have never had any problem or issue with any of the employees, just questions. This bank is super clean as well as their restrooms! It's extremely organized with attention to details! They also have great rates on car loans new or used. This federal bank has a lot of perks too! We have Epic through our checking account that has discounts and deals and identity theft protection, they also have a credit card too for earning and savings! I would love to Thank Jorge, Aaron, Anthony, Marissa, Jasmine for always having the best hospitality here! For the other team members that work at the other branches that used to work at this branch. I'll love to give a shout out to Marisol, Maria, Caleb, Mo! Please be kind and courteous to these hard workers I'll tell all my Family and Friend to come here !

Tried to make a balance transfer on 3/4/2026 and they failed. I signed off on the paperwork and…read morehave the copy. After 2 weeks I checked to see status and nothing was showing on my online account or the Citi acct I was transferring from. Checked back with the woman who had assisted and she couldn't find my acct. I told her I'd email her the signed paperwork and when she got it she didn't confirm. I called her again and she told me the dept never received the paperwork. I told her to cancel it and I'd use another bank. Her lack of organization and urgency was a fail. I emailed her 2x and left 2 voice mails. I decided to take a copy of the document into the Camarillo branch and have the branch manager confirm that the transaction was cancelled. I learned my lesson to stick with banks for professional banking.

They are amazingly great. They are always on top of things…read more Vanessa is a great leader showing respect and responsibility never dropping the ball. Keep up the good work.

Nice building on the inside. Friendly staff. Outside landscaping could use help. Looks plain and…read moreunwelcoming

I've been banking with Premier America for about eight years and let me tell you every time I come…read moreinto the branch. Tiffany always provides the best customer service. Her warm smile and friendly demeanor create a welcoming atmosphere, making every transaction a pleasant experience. Tiffany's positive attitude is contagious, and her genuine kindness leaves a lasting impression. She is efficient, knowledgeable, and always goes the extra mile to assist customers. Her dedication to providing outstanding service makes her a true asset to Premier America. Thank you for always making my premier America experience a good one, Tiffany!

Rose Villegas Thank you for your help with my ATMCard excellent customer service…read more KUDOS.

Daisy Fuentes, a bank associate at this location goes beyond to please the clients!…read moreShe's knowledgeable, friendly and extremely patient with everyone! She should be applauded for her superb excellence!!!!

This is my new Bank since moving to Camarillo. The staff is very nice and patient. Lines are not…read morelong I just wish they would update their location and make it newer

First and foremost, the 3 is for the process of claiming a cashier's check that needed to be…read morereprocessed. It seems like there has been an influx of letters going out to people to claim money or having it forfeited to the state. I don't have a current account (I can get into that another time) with WF. So I had to go to a teller. I arrived around 1:30. I was told the next available banker to assist me regarding this issue, was available at 3:30. So I left to handle other errands. I arrived at 3:20 and Anthony called me up. He was completely transparent about having to call (an internal dept in a call center) and that it was going to take 30 minutes. I was perfectly fine with it. Seems like another person who received the same letter was told by another banker to come back another time. Let's say he was livid about having to come back another time instead of having it handled then and there. After about 30 mins, Anthony was able to get me my money, and I'm on my way. I give him 5 stars as he did all the leg work and didn't give up on making sure I was taken care of. So if you visit this branch, be kind and understanding and ask for Anthony.

Been a customer for 10 years and they won't revoke overdraft charges.. lady lied to me about not…read morebeing able to turn off overdraft and just found out from someone on the phone you can. WELLS FARGO can create millions of fake accounts and commit fraud but they can't look out for the small people. I'm canceling my account here and going to find another bank.

Had an appointment for a signature card. 15 minutes top…read more The minute we sat down with Christan and the questions asked which were already answered the appointment before, we knew we were in trouble. 1 1/2 for a 15 minute appointment. Felt sorry for the 2pm appointment cause she had to wait 1/2 hour. Maybe he is new, not sure but it was not complicated at all.

$10 fee to cash a check for nonmembers but not for the "big corporations"…read more I am giving this bank 2 stars strictly because the staff member was nice and pleasant. However, I hope to never have business with this bank again. I went into the branch because I was given a check by a friend and I wanted to get a rate sheet to can see if my money could do better with Chase. I approached the teller and gave them my check and id. Before I could ask for the rate sheet I was asked if I had an account. I told them I did not and I was told there was a $10 fee to cash it since I didn't have an account. Then the sales pitch started (remember I said they were nice and pleasant). I politely declined stating a bank that charges the little guy $10 but not "big corporations" is not a bank I want to be in business with. The teller then went to talk to the supervisor. I was then told that the supervisor said that I should take the check to my bank to cash. But if I had an account they could. I politely thanked her and left. The whole exchange was polite and courteous.

I have had such a great experience at this branch. I'm always greeted by the teller and Brianna is…read moreso sweet and kind. This is my favorite bank by far!!!

First time in this bank. Was so nice to be greeted when I entered. I don't hve a Acct here but the…read moreteller was so pleasant and when I left I was asked if my visit was good. Very nice bank

I came to the bank to change my accounts from personal accounts to living trust accounts. There's…read morenowhere to sign in if you need special help. I asked to tell her and was told the managers might be in a meeting. I see two tellers and a few people in offices. I was told to have a seat and weight and they would find out if there was someone available. Although I don't understand what's more important than helping your customers. In this... I came in for a week ago and was told I'd get help within two or three days from the assistant vice president no less. Never heard back. I've been banking it since it was Washington mutual! Customer service is gone down the toilet. How sad. The VP Is very nice and courteous. Helpful. But this is business... my time and needs are important too. Still what a gentleman.

why can't you get anything done in a bank. Why does…read moreeverything have to be online. Guessing it was the manager who thought me Asking for a loan in person was funny. I'm not amused. Beenwith this bank since it was Great Western. Time for a dhange and a real bank!