April Contreras has always been amazing with my accounts and loans. She goes the extra mile to help. Highly recommend her!!!!

Senior Member Service Rep April C. helped me with getting a new savings account started and with getting a loan. She was quick to respond, very thorough and very pleasant. She kept me informed of each step and what to expect next. She ensured the process was quick and efficient. I can't thank her enough. VCCU helped me with a wonderful loan/rate and payment. The whole process was quick, easy and felt safe. I will definitely be recommending them and using them for all my needs in the future. read more

You would think a credit union an organization that literally handles people's money could manage the most basic operational task imaginable, accurately posting its business hours online. Apparently that expectation is far too high. The website clearly stated the branch was open from 9 a.m. to 2 p.m. I drove over based on that information, only to find the location closed. No online update. No warning. Just a tiny sign on the door, conveniently unreadable unless you park, get out of your vehicle, and walk up to it like you're playing some sort of customer service scavenger hunt. This isn't a minor oversight this is operational negligence. When customers make decisions based on your published hours and those hours are wrong, that is a failure of basic competence. The fact that no one in management caught this or bothered to fix it speaks volumes about management incompetence and a complete lack of accountability. Time wasted. Gas wasted. Trust wasted. All because someone couldn't be bothered to update a website something that takes minutes. If this is how they handle something this simple, I can only imagine how casually they handle things that actually matter like our money. Absolutely unacceptable and disgusting business practice. I guess this is the world we live in now where people cannot be bothered to do the most basic of jobs correctly. Just sad really! PS I was unable to give zero stars so the one star doesn't even reflect the incompetence of something as simple as posting a holiday schedule. read more

Nice building on the inside. Friendly staff. Outside landscaping could use help. Looks plain and unwelcoming

I come to this branch, wich is my Bank first time I see they write your license # on stick pad, tha was unexpected, I won't recommend this Branch to anyone, I will stop coming to this location 4/18/2026 read more

I live near the brand new and beautiful branch that just opened in Camarillo. I went to join and open a new account. Annay helped me set up the account. She was friendly, knowledgeable and profession. She answered my many questions patiently. I could not have had a better first impression of VCCU. A great decision. Thanks Annay! read more

THIS IS MY FAVORITE BRANCH! Everyone at this location is so nice, patient and helpful. My absolute favorite is April, she has helped me with several accounts and my loans. My family members and friends go to her as well. HIGHLY RECOMMEND! read more

Most difficult bank can not help you over the phone. Trying to log onto the app, was told I have to go into branch to get account number can't mail me a statement with out getting on app. I should be able to call to get a statement mailed. Make your app easier accessible if you can't help over phone. Chase is so much easier and better service read more

They are amazingly great. They are always on top of things. Vanessa is a great leader showing respect and responsibility never dropping the ball. Keep up the good work. read more

Just opened a checking/savings account/credit card/ auto loan. Samantha (@ the Camarillo branch) was professional and courteous, she made the process seamless, easy & stress free! Thank you Samantha & VCCU team! read more

Went in to the Camarillo branch to open a business account. Vanessa P. was extremely helpful. She knew all of the ins and outs of their system and answered our questions immediately with no wasted time. She also has a great sense of humor, making the interaction very pleasant as well. Thank you Vanessa!!! read more

I've always had a great experience at VCCU. Staff has always been exceptional and loan rates are very competitive. April C. Helped me with my most recent inquiry reaching out to me same business day which is a first for me. Got my vehicle refinanced in no time at all! Highly recommend VCCU. read more

I recently opened up a loan at the new Camarillo VCCU Branch - this new location is great as it is more centralized for me and the inside aesthetics are beautiful creating an inviting and relaxing atmosphere! However, the best part of my experience was the people, especially April Contreras! She was a true professional, so helpful and thorough with her instructions and calculations, which made the auto loan/lease-buyout process run so seamless. Also, her knowledge and most of all, her patience through all of the questions we had for her, really made the whole loan process pretty stress-free. I really felt valued as a customer and look forward to working with VCCU in the future. read more

They gave my wife access to my bank accounts without telling me. You decide how you should feel about that!

Just finished up the easiest used car financing with April Contreras. She was very helpful, kind and explained everything in detail! April made it so easy to apply and complete our loan! read more

I had the best experience at VCCU! I have been banking with them for 14 years and will never change! I recently went in with some trouble navigating the new version of the app! They were quick to help me solve the problem and while in there I decided to randomly inquire about a debt consolidation and within a short period of time was actually approved and on my way to a more relaxed debt management solution! April was the person who helped me and she was so kind, patient, understanding, and willing to explain everything even with my 500 questions! She was so helpful, promptly followed up and followed through with anything I needed! Even weeks later, she was making sure I was still all set up for success. I swear, I have never experienced customer service like this before! 10/10 recommend this branch and April for any and all credit needs! read more

Alina Supervisor and Marcus in customer service were very helpful and courteous had a bad luck day car accident and Murphy's law Zelle etc both were very thoughtful empathetic and helped me navigate a tough day very professional great assets to VCCU. Regards James Neale read more

I sold a truck to a guy that took out a loan with VCCU. We came to this branch as he called around and was told he could come here during lunch. The loan specialist wanted me to leave the title and documents with him, and come back another day. I asked why I would do that without payment and he said he could just make copies to prepare the paperwork. I look around and there's no one in this bank. There was the lady he was helping and 1 person with a teller. There was a bank manager in the bank and another teller standing around. I asked why we wouldn't just be able to do the transaction today, and the loan specialist said because he had appointments. He typed at about 1 word per minute, a sloth's pace, like the DMV Sloth out of zootopia and the guy I sold my truck to called around. We went to the Ventura branch which was way busier, walked in, and were seen within 10 minutes, the transaction was completed within another 10 minutes. I don't understand why the specialist here couldn't just have finished with the lady he was helping and squeezed us in before his other appointment, but no effort was made to accommodate their long time customer buying my truck. The only thing received here was attitude and a "we have appointments" as I look around an empty bank. The Ventura branch off of Victoria has way better customer service, glad I do bank here. read more

Beware of DATA BREACH and lack of protection for your accounts, especially minor person information. don't trust your kid's account to them as they do not have protocols in place to rectify a situation regarding a minor's information being leaked from them. Take some time to look at banks and go somewhere else to protect yourself and your children if they are minors and thinking of having an account with VCCU. VCCU still has not delivered on having a code for identity protection for a minor. They knew the accounts that were impacted from the Data Breach in Dec 2022 and failed to have proper remedial action in place. They knew the account and the information for a minor was leaked. Yet, they failed to obtain codes for a minor. They also failed to notify members that their identities had been leaked until starting in July 2023. 6 months later?!? In Sept 2023, I brought to their attention that Experian, they contracted to monitor their members identity due to their leak, stated VCCU only contracted for adults not minors and Experian said to go to the bank for a code for a minor code. I have been trying to resolve this with VCCU since only to receive the run around. First they were supposed to call back, then didn't. Then I finally got someone higher up. Then they said Experian is giving out the incorrect information. The. They said they were getting additional services with Experian to resolve this for minors. (Do not be fooled by the word smithing of their marketer on Yelp. their marketer is paid to make them sound better- VCCU did not have services set up for identity monitoring for minors. It is not as simple as a code is on its way. They should have had codes established since the start of the data breach as they knew which accounts and information was leaked.) I assume they still do not have codes for minors as I have yet to receive a code to resolve this situation. Then they said Experian was closed til the new year and couldn't resolve it saying I'm on a list to receive a code. Which again, shouldn't that code already been in place at the start of the data breach that occurred Dec 2022? that's over a year ago. As of 1/4/2024, they still have not sent me a code and I sent an email (again.) So from sept 2023 to Jan 2024, we are going on 4 months of trying to resolve with VCCU. There is already a class action in progress about the data breach situation. On a separate note, I left VCCU and went to another bank with much higher interest on accounts. In a couple of months, I have already made more on my accounts through that bank than in a year or two of dividends with VCCU. So I endured and still am enduring terrible customer service, problem resolution, and blatant lack of accountability without any great benefits like earning more money on my accounts. Learn from my mistake in trusting VCCU. Research banks, look up reviews, be informed, and go somewhere else. read more

I have been a customer of VCCU since the 1980s when i started working for the County of Ventura. I have always found the staff in the Ventura office to be helpful and pleasant. I am now retired and live 400 miles away. I have some business I would like to take care of with MY BANK. I have called the "call center" twice over a span of 10 days. The first time I called I discussed my banking needs. They said they could not help me with it but I could do it "online." They did send over a message to MY BANK to call me. No return call. I am computer literate and I can do it "online." I want to talk to a banker. I would love to walk into MY BANK branch and do business but I can't. This was the end of February. I called again yesterday, March 6th. They again said they would "send over" a message to the Ventura branch. No return call. Today, March 7th, I waited until 3pm then called the call center for a third time. This time I asked for the manager of the Ventura Branch to call me. I asked for a direct number to MY BANK! I was told they take all the calls unless I had a direct extension. They again would not provide an extension for me to directly call MY BANK. What kind of Customer Service is this? I just want to talk to MY BANK! I bet they will call me when i withdraw my money...... or not. read more

I had the pleasure of working with April Contreras from the lending department of VCCU Camarillo. She was amazing to work with and got me through the application process super fast. She was helpful and replied promptly through email conversation. I would recommend anyone to her for any sort of lending process. Thanks again April! You rock! read more

I've been using credit unions my whole life. I'm 67 years old. I needed a quick $10,000 and Chris P. at the credit union had it taken care of within an hour and a half. It was quick easy and painless. Thank you, Chris and to all the staff at Ventura County credit Union Camarillo for your hard work. read more

Worked with auto loan officer April, and she was very efficient, prompt and courteous. She made adjustments to my auto loan length of payments in 15 minutes. Highly recommend VCCU & agent April! read more

I worked with April Contreras for loan services. She was VERY patient, went above and beyond to answer questions and was readily available whenever I needed assistance. Thank you April for taking a financial headache and turning it into a manageable task. I would readily offer her name up to anyone seeking loan assistance at VCCU! read more

April Contreras with VCCU Camarillo, CA location, was amazing to work with. She goes way above and beyond. She did our car loans, bank accounts and just was really just top notch to work with. Make sure you ask for her when needing loans, setting up new accounts, etc. because you will not be disappointed. Thank you April. ​​I'm so glad I left Wells Fargo and came over to VCCU. Julie R. read more

We have had four accounts there for about a year. There are two many issues to list. There are two that should concern any customer because they are the same issues for which the CFPB has fined large banks like BofA. Perhaps the CU charter is different but these practices are still unconscionable. 1. If an automatic payment is declined for lack of funds, VCCU charges an overdraft fee. If the payment is resubmitted, you are charged another NSF. You are not notified by text or email so unless you notice it, the fees increase. This was for my son's account and "as a courtesy", VCCU reversed all but one of the NSF fees. 2. If you have debits and credits that post on the same day, many financial institutions post the deposits before posting the debits. In one case, VCCU posted the debits before the deposit and created an NSF situation for which they charged their usual fee. They said that's how they do it. The tellers are fine. However anything out of the ordinary creates problems because no one at the branch is able to help. When I opened the first two accounts, I made a mistake when I submitted the new account information to one of my own automatic deposits, the Social Security Administration. The SSA tried to discover which account it had been posted to at VCCU. VCCU indicated that they had no deposits that were not matched to an account and could not coordinate a trace with SSA. After two months, SSA finally reissued the funds to the correct account. My son also had fraud issues because of a scam online. When I discovered it, they offered no help. Evidently if he approved his account being charged for a "contest", it was fine to keep charging him every month. VCCU is not directly responsible for this but they had no interest in helping to quash such issues. At the least, they could have offered to report the issue to law enforcement or advocate for more federal enforcement and tougher laws. It happens often but it's all on their customers. Buyer beware? Just say no to VCCU. read more

My husband and I have been clients of Ventura County Credit Union for a number of years. We each have an account at VCCU because of the outstanding service we receive. Unfortunately, my account was compromised, recently, and if it weren't for the incredible attention of Alma Medina, I would be in a world of hurt. Without going into the gruesome details, Alma was constantly on top of my situation and was able to retrieve all the money that was in question. What I appreciate about Alma is that she LISTENS and understands what is needed. She asks the right questions and gets the job done. She is friendly, cheerful, and professional - almost a lost art in today's world. I cannot say enough about the way Alma makes you feel like you are her most important client. She is THAT good! Thank you, Alma. read more

Ventura County Credit Union - Dr. Bunny Vreeland - A happy client of Ventura County Credit Union. - Banks & Credit Unions Near Me - Camarillo, California

If senior management did indeed "evaluate our policies," I suspect it took all of about thirty seconds to do so because VCCU pulled the same stunt on me again today. This time, however, I had enough cash to pay for my groceries, so I avoided a repeat of the humiliation I suffered four months ago. Once again there was no advance warning that my card was disabled. I think this says a lot about VCCU. read more

Let me start off by saying April Contreras is truly great at what she does and I hope she gets the recognition from VCCU that she deserves. I went in there stressed and her customer service made me leave content knowing I made the right choice by going to VCCU. I have been a Wells Fargo customer since 2001 and have been overcharged on interest fees etc since I can remember. I was standing in line and April overheard my concerns and brought me straight to her desk. She asked if I was on my lunch break and got me in and out of there as quickly and sufficiently as possible. Without sharing too much of my business, I am now a dedicated VCCU simply because of April and the GREAT service she provided. Ps. Thank you again April if you see this!!! read more

April helped me with everything that I needed. She was very prompt and efficient throughout the whole process. I highly recommend working with April at VCCU! read more

After reading all the reviews here... I feel thankful again for being helped by April Contreras! My new ATM card for a joint account with my daughter was not working at the ATM. It was late Friday afternoon, and I sorta really wanted to get it fixed. So I walked in into the building only to see a long line waiting. Never been inside the Camarillo branch, I was lost and searching for some eye contact for help. No... everyone seemed busy. When I turned to exit, April at her desk stopped her work, looked up, and said "Can I help you?" I explained my situation and she began looking into the system and trying to figure out what happened to the card. The account was opened at the TO branch and the card was ordered there. April seemed to disagree on how the card was issued but she kept her mouth shut; instead, she focused on helping me solve the problem. She then walked through the process with me at the ATM, going back and forth, and decided to reset the record and the password. She showed me the instructions--step by step. That's when I glanced my eye over her desk nameplate because I was really impressed with her service and professionalism. Finally, after the password was reset, she walked me out to the ATM and saw me trying it again to make sure the issue was completely resolved. At work, I train and manage people every day. I know that's a five-star service and April is a five-star employee. Though it's unlikely I will visit the Camarillo branch ever again, I am happy to keep my impression of it this way. read more

April C. has been an amazing person to deal with these past few years. Always goes above and beyond and makes sure she answers any and all questions before we leave. Personal loans, credit cards to auto loans she is who I want to deal with as she knows how to get it done and with smile! read more

April Contreras was so nice and got straight to the point and got everything done super quick! I went to open up a bank acc along with savings. I also went with high hopes of getting a credit card to start building my credit, and she didn't disappoint! :) read more

Alma from the Camarillo Branch was incredibly helpful as I was charged on the incorrect date and time by a company that I do business with. She helped me reverse the issue quickly and painlessly and was the gold standard of customer service. Alma- if you read this, please know that your value to the company is incredibly high and they should go out of their way to commend you. You are what makes me bank with VCCU. Thank you for your service and I could hear your smile over the phone. I hope you have a wonderful day and thank you again for your help. read more

What a phenomenal experience. April not only helped me with car getting my new car. Great rates at VCCU!!! read more

Ventura County Credit Union - Me buying a car. - Banks & Credit Unions Near Me - Camarillo, California

I had the best buying car experience with VCCU. This is my second car loan with them and first time I worked with April and I thought I hit lottery with customer service and how she helped me with process. Any questions she responded quickly. So as I applied for second loan and it was someone else I was a little worried at first... but Christopher P (Camarillo branch) really went above and beyond. I had dealership trying to pressure me even after they knew I had my loan. I reached out to Chris and he stayed on line with me. Showed the dealership that I had a reputable bank behind me. They laughed when I said "hold on let me get my banker on the line" his response was "Good luck it's Saturday 12" The look on his face was priceless! This is a experience I will never forget. Chris went above and beyond to make sure I was taken care of properly. I would recommend this branch to anyone. Thank you Chris and the entire bank staff. I have never had a bad experience or attitude from any of them. Arlene read more

This is in response to my lovely "corrections" from VCCU staff defending her credit union. 1. In terms of comparing VCCU rates to other local credit unions....that had nothing to do with my distaste for VCCU. I was making the point that why one would choose a Credit Union over a Bank is typically grounded in competitive interest rates (on CDs, Mortgages, and personal loans) as well as a more human feel and greater customer service. VCCU thinks it's Wellsfargo and the customer service is less capable due it it's hours. 2. Rates: You're simply comparable and really not particularly competitive thus what reason is there to do business with VCCU? You have better credit union options that have the appealing customer service desired in Ventura County. According to Gobankingrates.com Ventura County Credit Union Fees TypeFee VS National Average Non-Bank ATM - VCCU $1.50 vs National Avg $1.00 Stop Payment Item VCCU $20.00 vs National avg $27.00 Non sufficient Fund Overdraft VCCU $30.00 vs. National Average 9.00 Monthly Inactivity VCCU $2.00 vs $7.00 National average Domestic Wire Transfer (Outbound) VCCU $25.00 vs National Average $22.00 Return Deposit VCCU $25.00 vs National Average $14.00 National Banking Averages (Valuepenguin.com) : Interest Checking 0.06% Savings 0.09% Money Market 0.16% VCCU Rates: Checking 0.00% Savings Rates Effective: December 1, 2018 Minimum Deposit Dividend Rate APY Up to $25 0.00% 0.00% $25/+0.05% 0.05% Money Market Access ($500 minimum to open) Rates Effective: December 1, 2018 Title Dividend Rate APY Up to $500 0.00% 0.00% $500/+ 0.05% 0.05% $2,500/+ 0.05% 0.05% $10,000/+ 0.10% 0.10% $25,000/+ 0.25% 0.25% $50,000/+ 0.45% 0.45% $100,000/+ 0.55% 0.55% 3. Hours: you close promptly at 5 or 6pm. Many professionals need the bank open till 7 like wells or chase. Also national chains have real customer service agents 24/7 with card issues not an automated service or some third party card services (Like VCCU). 4. Many Employees have remarked on Glassdoor that their treatment is less than ideal. Here are a few: Oct 26, 2018 "Good people but terrible Mgmt team" Former Employee - Anonymous Employee in Ventura, CA Doesn't Recommend Positive Outlook CEO I worked at Ventura County Credit Union full-time (More than 3 years) Pros The people that are below mgmt are nice to work with and friendly. Cons No room for growth. Sr Mgmt is oblivious to the struggles of the staff below them. Only focus on themselves, and play favorites with select few. No recognition for going the extra mile. Saw lots of people out on stress leaves. Others have to make up the slack! Advice to Management: Talk to the entire staff about ways to improve. Don't just guess you know what's wrong or needs fixing. Stop playing favorites! It's noticeable to the entire company. Or Oct 22, 2018 Helpful (1) "Not what they appear to be" Former Employee - Anonymous Employee Doesn't Recommend I worked at Ventura County Credit Union full-time Pros There are a lot of Great people at this place, however the Executive Management hangs a dark cloud over the whole environment. Cons Overall staff with exception to Executives are great to work both for and with. However the lack of caring on behalf of Upper Management is hugely disappointing! They never ask employees how they feel about their positions let alone their Supervisors (they don't care). And the lack of support from ... Show More Advice to Management Pay more attention to the employees and their feelings, that make it possible for You to have the nice cushy positions you have. read more

Just refinanced my car with VCCU, let me tell you I was dreading the thought thought of even initiating the process. Submitted a request online, next business day April reached out to me requests a few documents, within a two days the whole process was done through emails, so easy and dummy proof! APRIL was amazing, great communication and pleasant to work with! Definitely recommend VCCU for any if your banking need :) read more

I processed my auto loan with April Contreras at the Ventura County Credit Union in the Camarillo. I walked in and she assisted with me right away, without any hesitations. She was very pleasant to work with and very helpful, professional and diligent. She processed my loan within hours. Thank you April for all your help! Great customer service and happy I bank with VCCU. read more

Came in today and refinanced my new truck auto loan. April helped me save thousands of dollars over the loan term. Great customer service!