Been going there with dogs and cats for over 10 years and have had very satisfactory experiences with surgeries to claws.

Very upset about a recent experience here. I have taken my cat here for a year and really liked Dr Ross and his techs. Took my cat there twice recently for a problem. Was contacted by the vet assistant/ "office manager" , Louis, that I had been rude to the receptionist . He was unprofessional and very inapprorpate in how he handled this. He was aggressive, rude and never asked me for my recollection of said two occurrences. Not willing to listen when I tried to ask about it or suggest my rememberence. Was told this was now "in my file", and was basically on probation, like a schoolchild. I was never rude nor did I use profanity, which I was accused of. Don't understand why this happened. I do recall that the receptionist was annoyed that I called to change a "walk in " and I (politely) asked for an appointment. She acted inconvenienced. I still was not unkind. I responded to the office manager that I would find another vet for the future and he said " good". To add further insult, I then received an email that they were "terminating my services , due to inappropriate behavior etc etc". I told them I would not return - why did they need to send that to me ? He needs training regarding the proper way to handle situations like that In the future. I do not recommend their services. read more

The team at this clinic is truly amazing. They consistenly go out of their way to accomodate our family. Can't say enough about the professionalism and dedication. We are so grateful to these amazing people. Special recognition should go to the Clinic Manager who is particularly amazing. THANKS!!!!!! read more

We have been good customers with Dr. Ross for over 30 years. Dr. Ross has started to transition away from the business and relinquish customer relations to his vet-tech Luis. Since then things have gone downhill. To cover his rudeness, unprofessionalism, and lack of customer service skills, Luis would not let us speak to Dr Ross. This occurred after he told my wife we do not want to see you or your animals anymore. Luis very poorly handled an emotional situation with one of our pets, and did not know how to handle it. Instead of learning how to communicate with people going through emotional situations with their pets, he terminates the relationship. Doctor Ross' business has gone downhill - that's too bad because it used to be wonderful. I guess things change and so has this customer's preference. read more

Can't give a estimate for spay services which doesn't help them out - literally every vet around hem was able to give me an estimate except them and her response was "oh no we can't do that" basically made me not want to book with them at all read more

Well the last two visits have been that good. This visit they cut my cats nails and when I got home the carrier was full of blood. I tried to call and no answer. Went to a voicemail that the box was full, so I could not talk to anyone about this. read more

Been going to Dr. Ross for decades with our cats. A fantastic and personable vet who cares deeply for all the animals he cares for. read more

We're newer patients but have been very happy with Dr. Ross and everyone working at the practice. Office has a professional but friendly vibe and a homey atmosphere. They've taken great care of our dog and we feel cared for, listened to (not like some practices where you're rushed in and out impersonally). Grateful to have found Dr. Ross and his caring staff. I also like their willingness to email me invoices (instead of a printout) and they've been wonderfully responsive with phone calls and timely follow-ups. read more

Office management needs some serious lessons in customer service and communication skills. My initial experiences with this vet were great. I recently recommended them to my brother and I am embarrassed by how poorly he was treated on two occasions. Neither of us will ever return or recommend this vet to anyone. Very disappointed to see how far the standards have fallen. read more

Since the middle of 2017, our favorite family member (my apologies to my wife) Nima (a beautiful black short hair cat) has been coming here for her health needs. Yes, she meows, complains and pouts, but each time returns home happy and healthy. We are fortunate that Nima has not experienced any serious health issues. We give credit to Montgomery Village Veterinary. They keep ahead of any potential issues and make sure she gets the care that is needed to keep her healthy. The staff here is beyond caring, attentive and friendly. We feel 100 percent confident that Nima has always been well cared for. read more

Best vet we have ever had. Knowledgeable staff as well. I recommend them all the time! You do not wait in the car to be called in the Covid manner and no masks u less u want to wear one. Family oriented and wonderful! read more

We've been taking our several dogs to Dr. Ross over the years. I can't count how many times he and his staff have gone above and beyond to accommodate us. He has a gentle caring hand. He's the absolute best there is. read more

The receptionist talked over me the whole time and refused to listen to my concerns. My dog ended up needing to go to the emergency vet and was shown more compassionate care there. I'm so disappointed because Dr. Ross is such a great veterinarian. The people he currently has working in his practice will be the death of his business. read more

Such Nice friendly staff. I brought my new puppy in for shots and I was in and out at every appointment.

Staff is smart, professional, courteous, patient, and listen while you are speaking. Dr Ross has been level headed and caring vet for most all of our pets. Even our new cat who we at first had to wear leather gloves to pick up got through her appointment and I didn't see an ambulance for severe scratches! Dr Ross was spot on about crisis in our pets and stayed calm but told us when something was urgent. read more

I adopted my first dog this past year and the staff at this office are always so kind and patient as I learn how to become a responsible dog owner. They are quick to reply to my emails whenever I have questions and I like that I can order medicine from them online whenever my dog needs it. I'm glad I found Dr. Ross and his office and I know they take great care of my dog, Chivo. read more

Dr ross is GREAT! You can tell him and all of his staff really do care about your pet which is a good feeling. At a lot of vet offices the front desk is very rude, not here. Everyone is always so nice and helpful, and you can really tell that everyone enjoys their job there. Great service, great prices, I have already be recommending this vet to others. My cats love him! read more

Nice polite staff. I believe that the pricing is fair. The techs are cool and super sweet.

I really love this clinic. Excellent customer service. Dr. Ross and Rachel are especially patient with me when I'm worried about my cat.

Wow. Where do I even start? We recently moved back to Sonoma County after getting out of the military. We have an older kitty, who's had some health problems and is probably reaching the end of her time. After looking at all the other yelp reviews, we called around, and everywhere else was booked out for up to a month. MVVC had the best reviews. They were booked for a while but got us in. The staff was amazing-- polite, friendly, and professional. Dr. Ross' warmth and compassion, along with his professionalism, were refreshing. We were treated like family the moment we stepped in the door, and the experience and knowledge Dr. Ross has is evident. Thank you to all of the staff, and we have without our Vet for many years to come! We can't recommend them enough and highly encourage everyone to check them out! You won't be disappointed. read more

Dr. Ross and the staff were amazing!!! My poor cat Winter hasn't been feeling well and after taking her to Dr Ross I feel much better!!! They didn't find what her issue was but they did run some tests and they were very kind! read more

I just realized that I had yelped these guys in May however, having had more experiences with Dr.Ross, Courtney and Rachael during Covid they deserve a follow up 5 star review! Such a great place and Dr Ross always gets back to you pronto. FYI, Courtney who answers is very knowledgeable and so companionate and enjoyable. Always takes time discussing our cats issues. so glad we have them all to care for US all! Best services ever. read more

Got my dog three weeks after I called to make her an appointment! The staff and Dr. Ross are amazing! Very kind, and professional, and the hospital is very organized! I'm beyond impressed with the practice! read more

My labradoodle puppy Blu has been seen by Dr.Ross and staff only a handful of times during Covid, however my experience is always very rewarding each time. Recently, my puppy showed signs of a skin rash and they were able to get him in to be monitored and examined even with a booked out schedule. The staff are always so friendly and I always leave feeling reassured/relieved after our vet visits with Dr.Ross. In my best opinion, the staff at Montgomery Vet really care about their pet patients and it shows. I am so happy I found this veterinary office for my fur baby, it's become such a comfort zone for myself and my puppy. He even gets excited to go for visits! read more

Montgomery Village Veterinary - Blu's excellent pet care! - Veterinarians Near Me - Santa Rosa, California

They were able to squeeze in my pitty puppy with a blather infection. Super helpful, professional and caring staff. In a time of need they were there for us where other places weren't able to be. Highly recommend!!! read more

Dr. Ross and his staff are the best! They have always shown our pets patience, warmth , and kindness. He is extremely knowledgeable and always takes the time to talk with us regarding the best care for our pets. Yesterday our dog was stung by a bee and they managed to squeeze him into their busy schedule to be seen. We highly recommend Montgomery Village Veterinary. read more

Happy New Year All. Dr. Ross also dons a Dentists Cape. One of my dogs need her teeth cleaned, last year! Finally took her in yesterday, she did great, Dr. Ross always has me feeling at ease when I leave one or all of my babes in his care. Thank you all, Norma and Celeste are truely great Women and staff, my dogs so enjoy their visit with you all. Ella is quite happy, no groggy doggy or crabby pooch after either. read more

My wife and I have taken our kitties to Dr. Ross for 19 years. He has always been kind, calm, and professional. He is a wonderful man who has been there for us at the most difficult times, when we had to say goodbye to our babies. Montgomery Village Veterinary Clinic gets an A+ from us. Scott and Geri Shepherd read more

Montgomery Village Veterinary - Veterinarians Near Me - Santa Rosa, California

My parents have been taking their cats and dogs to Dr. Ross since we moved here ten years ago, so his vet was the natural choice for me when I adopted my own new kitty, Lilly. Dr. Ross and his staff were so kind and gentle with Lilly, who is very skittish around new people, and were very thorough in their exam. We got everything we needed and now Lilly is on her way to recovery! I even had a prompt follow-up call after her test results came in and was able to pick up her prescription same day. I am beyond happy with Montgomery Village Veterinary and would never think of taking my pets anywhere else. read more

Dr. Ross is a gentleman and a very good vet. First heard about him on our neighborhood "Nextdoor" blog. His name came up a lot, as one of the better vets in town. We have been taking our three dogs to him for about five years. One of the things we really liked most about him, is that he looks for practical ways to save money, keeps meticulous records and is gentle with our dogs. More than once he has suggested inexpensive over-the-counter remedies instead of some expensive prescriptions that I wanted them to renew. A particular ear wash solution comes to mind and an ointment as I recall. Anyway, a good place to take our sweet pups. read more

Our pets love Dr. Ross and his medical staff. His office was the only place we could find affordable for sedated teeth cleaning ($250) for our tiny dog. He takes special care of her because of some of her medical issues. He's very gentle and holds and talks to the animals before examining them. Although they are still called Montgomery Village Vet, they are no longer located across the street from the MV shopping center. Just a few minutes East now, in a little converted house. We'll be seeing him in about a week! I do have to concur with other posters on one thing.. The old "older front desk lady". For years and years I absolutely hated calling the office or having to deal with her in person or on the phone. So glad she has been replaced. I'm not sure how/why she was there for so long. Even my pets didn't care for her. I think they could sense her "energy" or something, lol. Looking forward to meeting new front desk person. read more

The Very Best -- I recommend Montgomery Village Veterinary to all my friends--The entire Staff are so loving and caring. The only place to trust with your animals, Maureen R. Agius-- read more

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A couple of years ago my cat, Lobo was attacked by the neighborhood Bobcat. He had been missing for 3 days, and upon returning home he met me on the patio with puncture wounds, and one of his eyes was protruding from its socket about 3/4 of an inch. It didn't even resemble an eye. He also had a fractured jaw. I rushed him to Dr. Ross and staff, they preformed emergency surgery, and saved his life. Since that day, I have taken all of our dogs and cats to Montgomery Village Veterinary. I wouldn't trust their lives with anyone else. Dr. Ross and his staff are brilliant. very caring, are there to help. They truly have hearts of gold, and I cannot express with words how grateful I am to have them in our lives. We love you! Patty, Lobo, Astro, Pinecone, and the rest of the pack read more

We took our cat Lucy for her 1st visit with Dr. Ross now that we've relocated to Santa Rosa. I can't say enough great things about this clinic & all of their staff!! From the 1st call with Charlotte, the receptionist, our check-in with her & our visit with Dr. Ross was all excellent! Even the pet tech took great care of our baby Lucy. We will definitely be going back for her follow-up care & will be making this our new vet!! read more

Montgomery Village Veterinary - Lucy - Veterinarians Near Me - Santa Rosa, California

We love Dr. Ross. Our dog jumped through a window and seriously injured his paw. Dr. Ross walked us through all of the treatment options and helped us understand what long term results we could expect from each choice. He helped us find qualified specialists for our pup's long rehabilitation. If not for Dr. Ross our dog would not be running around on four good, strong paws. When it comes to taking care of our pets I know I can rely on Dr. Ross for the best advice and treatment every time. read more

We take our Labrador Guide Dog Breeder to Dr. Ross and have been quite satisfied with the care and attention he provides. He is gentle and caring and loves to photograph his "clients." read more

We have been going to Dr. Ross for 28 years. Super kind and professional! He and his staff are wonderful!

Our pets have gone to Dr Ross for years and we've nothing but wonderful experiences with all of the staff. I just called because we had 2 bunnies die in the last 24 hours & I needed to get ideas on why. The woman on the phone took a good 10 minutes (no charge) to compassionately go over the details and possible scenarios with me. 5 stars for customer service, service and kindness. read more

We brought our new rescue dog here for a post-adoption check-up. They took blood and had us bring in a stool sample to check for parasites. They said that they would call if there was any problem. No call ... fast forward two months, and we decided to take her in to have her nails trimmed. When we arrived, we were told that we have had a prescription waiting for us and that the dog has Giardia! (Giardia is highly contageous and we had NO IDEA that she was infected! We were operating under the assumption that all was fine, and had taken her around many other dogs as well as my elderly parents.) They had three phone numbers for us and said they received no answer at any of them. All three have voice mail so that's not possible. They also had our address so could have sent us a postcard as well. There is NO EXCUSE and no reason for them not to contact us. So far, no one else is infected, but this could be DEADLY to those with weakened immune systems such as the elderly. Needless to say, we have moved to another practice. read more

Dr Ross and his staff were so helpful and compassionate as we had to deal with a fatal cancer of our dog. The sad appointment was handled gently and with dignity. read more