Jo the receptionist was very blunt and acted like she was put out when trying to engage in any type…read moreof conversation (directions to room, restaurant recommendations, no reciept). Terrible customer service on her part. I've worked with public my whole career, and this is an example of lack of training, Terrible attitude, or just there for a pay check. Everything else was fine including other employees.

A very nice property, and very conveniently located between Cedar and Dubuque…read more I'm only deducting one star because the woman who checked us in was a bit gruff. She was professional, but kind of cool and not particularly friendly or conversational when I attempted to engage about the local area, the hotel, etc. The other reason for a one star deduct is that there is just about nothing else conveniently located to the hotel. Food, etc, you are basically on your own. No restaurants or anything. Each of those things merit a half star deduction in my mind, total of one down. I'd stay again. Likely it had just been a long day for the person checking us in. The room was very nice, clean, etc. Excellent access to the highway. 4/5 for sure, which is pretty good.

My boyfriend and I were gifted Opal's Parlor for 3 nights while visiting our dear friends in…read moreMaquoketa. I was told of the lovely Bed and Breakfast previously. Words didn't do justice. The Squiers Manor is an experience. No detail left undone. The proprietors are masters in their field...from the abundance of period pieces furnishing the Manor, to the home-cooked meals, down to the complimentary toiletries; including eye makeup remover wipes. It's in the fine details like these that the love of hospitality shows. Thank you Nathan and Rud.

In my travels around the nation, I have stayed at many hotels, and another night at a hotel is…read moreNEVER something I look forward too if I can avoid it. Recently, I needed to be in Maquoketa, Iowa, for a wedding, and I was glad to learn of the highly reviewed Squiers Manor B&B. With short notice I was able to make a reservation in the Beulah Room, named after one of the Squiers daughter's who grew up and was married in the house, whose father the house was built for. It was a lovely room with a twin bed for our 9 year old daughter, and at a most reasonable price too. The furnishings in our room and all the others we were able to see, were stunning. This may have been the finest B&B I have ever stayed in anywhere in the US and Canada. But not only was the building grand, and furnishings fantastic (Kathy and her husband are antique dealers and have searched high and low for the most amazing furnishings for their B&B), the hospitality was grand too. Kathy accommodated our need to check in a bit before standard check in between 4-8pm, and kindly greeted us and gave us a full tour of the house. If we have any disappointment at all, it was that we could not stay longer, enjoy the evening dessert or partake of the morning breakfast. We have heard it is great. We can't wait to get back to Maquoketa again and visit Squiers Manor again, and we would tell you to make a reservation here if you are passing through or staying for a few days in the area, it is a MAGNIFICENT B&B.

American Inns are pretty consistent for a clean comfortable bed and room but I book myself around…read more"functioning" pools and hot tubs. After a day on the motorcycle I was not happy to see the hot tub was not working. There is a note at the desk that I could cancel but there would be no discounts because of it being broken. They should post something on the websites. Normally stay in Prairie Du Chien also but I read a review and called about that not working. I should have called this place to be sure too, my error. Waiting on a heating element it said. Something this critical should be in inventory or a corporate location. I could be wrong but I bet this fails quit often.

Best hotel I've stayed at in 5 years. Very friendly and helpful staff in getting my room…read morereservation. I especially want to thank housekeeping for the clean room despite hotel being so busy. Excellent job from upper management for being able to keep dedicated workers. The hotel is well maintained and pool area was exceptional. Too quote from a movie "I will be back"

The owners of this property were amazing and unbelievably accommodating to our 12U baseball team…read morethat stayed here for our Field of Dreams trip. Breakfast was good and the patio and field in the back of the property was perfect.

I try to give small town business some grace, but the negatives at this place outweighed the…read moreoccasional positive. The heating/cooling units emit a horrible noise making them impossible to use at night if you want to get any sleep. When we called to ask about the issue, the front desk staff confirmed this was something they were aware of, it happened in many of the units and a solution hadn't been identified. Yeah people, most folks who stay in hotel/motel rooms plan to sleep. I would not recommend anyone staying there unless you have packed ear plugs. Maybe the place should hand them out since they're aware this is a problem

Broken toilet seat, the pool had no water in it which wasn't discounted or communicated when making…read morereservations. The room for the half assed breakfast is in no way large enough to accommodate the number of guests being dupped into staying hear. The beds are like "trying" to sleep on a board with noisy tin underneath. Horrible experience.

My significant other and I paid what we now agree to be a ridiculous amount of money to stay here…read more We were in Iowa (from out of state) to attend the wedding of two significant people in our lives and we had a a LOVELY time celebrating. However, it was so disappointing and gross to have to sleep in our booked room for three nights. A few things-- 1.) There was NEVER anyone at the front desk!!! Who are we supposed to direct questions or concerns to? 2.) The "free" morning breakfasts consisted some type of greasy meet, watery eggs, and stale blueberry muffins, bagels, etc. We didn't even bother to grab breakfast there on our way home. 3.) Our room smelled of cigarette smoke and I had a near anaphylaxis reaction to SOMETHING in our room all three nights. Every night we came home, there was about a 2-3 hour window where I was fine... and then just like that the hives would return with a vengeance. I haven't had a rash/hive or issue with my breathing like that in a long time. I have severe allergies to both dust and mold... 4.) The note (see photo) was left on our bedside table sometime on Saturday. What the hell...? They wouldn't touch the bed because it had one of our blankets from home on it. I travel extensively for work and have spent many a nights/days in hotels for conferences, advocacy work, clinical trial panels...you name it. I always bring a blanket and no one has ever refused to tidy up my room or change out my linens because of it. Yes, that happened. The hotel cleaners didn't even bother to take our dirty linens?! 5.) I have a disability/handicapped placard as I have a rare condition that causes significant changes in blood sugar and blood pressure. I also have rheumatoid arthritis and Crohn's disease. We utilize the placard ESPECIALLY when out of town because of my personal luggage, food, medical supplies, medications, etc. on top of my partner's. The entire time we were at the hotel, some asshole was parked like an asshole and took up TWO disability/handicapped parking spots (there were only two). Now, why am I FURIOUS about this? Because there was absolutely no placard or documentation on the truck's dash, taped to a window, displayed in the back, on the license plate, etc. etc. etc. NONE. AND THERE WAS NO ONE TO REPORT IT TO. We have good friends in this area but will never, ever stay here again.

The room was terrible, it smelled musty and the tub when we took a shower felt like it was going to…read morefall through the floor. As for the musty smell I was unable to stay there the 2 nights we paid for so they did refund our money for the second night.

Booked two rooms for four nights. Rooms were comfortable but after the third night we needed to…read moretell the front desk that the rooms hadn't been cleaned by housekeeping and that we were out of toilet paper and shampoo in both. One room had dirty towels at check-in and a shower that didn't drain water (water level stayed above the ankle the whole time). The other room had some bad unidentified smell at check-in that never went away. We were responsible for taking out and dumping our own trash and used Walmart bags as liners. The best part of the stay was the daily free breakfast downstairs.

This "hotel", not only price gouged a large group of drag and drive racers, but our room was…read morehorrible. The toilet didnt flush properly, the shower didnt work at all, the air unit was rusted and horribly loud and the screen door (!?!) was broken. Terrible. Would rather sleep in my car next time.

The hotel is lovely. My favorite part was the storm door to the room. It reminded me of my younger…read moredays as a kid, being able to look outside during my childhood. The staff made sure we were happy with our stay and it is a pet friendly hotel. I travel with my husband a lot and it was great to be in such a friendly environment.

Quirky little stop after kayaking! My parents recommended it as it was a fun little diner that…read morethey'd stopped at. Unfortunately we were there when it was a buffet and didn't get to do the menu. It was still absolutely delicious and delightful though! The chicken was to die for. So tender, fell right off the bone. Taste was unreal. Pie was equally incredible. Now, this part is weird as I don't usually take photos of the bathroom, however, you can see from my photos that this place was spotless and super unique! Honestly, worth a stop just for the super clean, quirky bathrooms. Manager/staff was incredibly friendly and fast. They kept checking on us and made sure we didn't feel overlooked.

They didn't have any steaks even though they were on the menu. Took us over 2 hours to get our food…read more(ordered at 5pm, no food until after 7pm) even though 4 tables were seated, served and left before our food came. Server kept forgetting our orders. My Patty melt was burnt as were several other peoples entrees. Very bad night for Franklin Hotel. No apology or acknowlwdgement things were not going well.

A solid 2 star motel. I suppose you you get what you pay for. Most electrical sockets do not…read morework. Oh yeah the boob tube does not work either. The toilet DOES WORK, so I gave it a star. The bed seems to work, that warrants one star. There you have my IMO review. Maybe 3 stars because the refrigerator seems to work also. That's a bonus.

Beds were okay. Continental breakfast is a very long stretch of the imagination. Shower was nice…read more Guy at the counter was friendly when checking in but no one around when checking out. Room had a strange smell when entering but wasn't like dirty or stinky. Just weird. Would probably stay again.

A beautiful and unique hotel, one of the best ones I've stayed in! The town is also so charming and…read moreeverything (brewery, restaurants, shops) is walkable from the hotel. Only complaint was that the hallways are pretty echo-y and we could hear people while in the room, but it didn't bother us much at all!

Two weeks ago, a major disaster for our family. Our son's…read morewedding and reception were at this hotel. Checking day......Guaranteed check at 3pm. We arrived at 2pm. At 3pm, still no room.......we had four rooms, but the party had pretty much the entire hotel. At 4pm, still no room....but someone walked in the door at 4:05 and they received a room. At 4:15 again, I went to the front desk. Up to this point "Dave" was helping us. He was busy and an older taller lady with long dark & gray hair "helped" us. This is where it got ugly. The lady was the rudest hotel person I have ever met. I asked for answers to why and when. All she did was give me a nasty smirk and I actually told her to remove that smirk. I asked for the Manager, she said the Manager could not do anything about it. I asked again, within 15 minutes we had the Manager. We explain the guarantee we received when booking the Wedding and that we had a pre-wedding party to get to an an hour. She said they were having staffing issues and our four rooms have not been released yet. I informed her, I went to our rooms and the doors were open. The rooms were clean. She explained they have been inspected as complete yet. I explained to her that people have walked in and received rooms. I explained to her she needs to swap out rooms for people standing in the lobby vs. people who have not arrived. 15 minutes later we had three rooms. While standing with the manager as she clicked on her computer, I heard another guest ask the tall long haired lady, "What is going on?, Why aren't rooms ready" The same rude lady behind the counter which smirked at me...........Told the other guest, "It's none of your business." Wow. I thought her husband was going to jump over the counter at Ms. Tall & Rude. The next day I caught a room cleaner in the hallway and said they did not have to do a complete clean on our room. Just give us towels and coffee. We received NOTHING. Hotel Millwright way over promised and way under delivered. I'm shocked at the lady behind the counter. Dave (behind the counter) was nice.. The Manager did not have her arms around the operation. She made people stand in the lobby for an hour and a half while rooms were available, just not reassigned. Regarding the reception.......the facility was nice. However, certain food items ran out before all guests were fed. The bar was understaffed and the lines were long. Hope this review finds many people and saves you from the Millwright.