This facility locked us out and threw our belongings into a dumpster during our approved move out…read moretime. I have been sleeping on the floor for two months now with terrible arthritis because I don't have a bed. Medication, durable medical equipment, clothing, jewelry from my deceased mother, my computer, food, furniture, everything, in the trash and all because Maddie, the housekeeping manager, acted on her own and against company policy after being informed that we still had time and we were not finished moving. I cannot believe someone could be so cruel working at a place with such a vulnerable population. I am hurt beyond words. Neeli Smith, the director, is very sweet and she apologized for Maddie's actions and couldn't understand why she would do such a thing when the policy is clear and it was definitely violated. The company offered $1000 to replace my computer but nothing else and I refused their offer. When I refused their next offer of $3000, the asset manager asked how I was going to pay past due rent. I thought that was incredibly unprofessional and shows me that the safety of residents isn't their concern. I have tried to work this out but have been left with no other choice but contact an attorney. It's a sad situation. I am left to suffer over one employee's very bad decision and she goes on to work at the Emerson.

This place has been a blessing to my family. Staff has been kind. Residents have been helpful and…read morewelcoming. The apartment is clean and cute. Easy to get to all the events and there is so much to do here, that she is worn out from having fun with her new friends by 7 pm. She was lonely until she moved to the Emmerson.

On the recommendation of a friend, our family contacted Mindy to help navigate the process of…read moremoving our parents to a senior living community. We would like to pay this strong recommendation forward. Mindy helped us in so many ways. Not only did she steer us through the process and offer her invaluable expertise and resources, but Mindy was incredibly supportive, generous with her time, patient with our seemingly endless questions, and showed a genuine kindness for which we are so grateful. This process is very involved and can be overwhelming. Working with Mindy made it so much easier. If your family is considering moving loved ones to a senior living community, we strongly recommend that your first step should be to contact Mindy and Senior Living Specialists Philly. Thank you, Mindy....You are a RockStar!!!!

I can't say enough great things about Paul and his co-worker Shelly Rudiger. Paul's name came up as…read morea tremendous resource in the 3 out of 4 UTSW online support group meetings. There is no fee for people and families to use their service. Shelly helped us to find an assisted living for my father in Tarrant County and a year later, she helped us secure an Independent living facility for my Mom in Dallas County. She saved us time because she knew which facilities fit our parameters for each parent. She set up appointments and saved us thousands of dollars by being able to negotiate a lower price than what we were quoted by the facility my Mom chose. To top it off, our phone calls, texts and emails were promptly responded to over the course of a year. Don't delay. Give Paul a call today!

After spending the past eight weeks after getting a total knee replacement at The Villages of Lake…read moreHighlands, I can honestly say that my experience has been exceptional. I don't usually write reviews, but the outstanding care and kindness I received from everyone on the staff deserve to be recognized. From the day I arrived, every single person treated me with compassion, respect, and genuine concern for my well-being. During my entire stay, I never encountered a single employee with a bad attitude. That alone says a great deal about the culture of this facility. There is a physician and a nurse practitioner who do rounds every Monday, Wednesday and Friday. Both of them were never in a rush to listen to my concerns and issues with my recovery- and I had quite a few in the beginning. They even came to the PT area to make sure nobody was left out. That was truly amazing to me! The nursing staff provided excellent care and always made me feel safe and well looked after. Whenever I rang the bell in the painful stages of my recovery, someone showed up in a very timely fashion. Whenever they didn't, I knew it was because they were busy taking care of someone else, not because they didn't care. The physical therapy team was encouraging, knowledgeable, and truly invested in helping me recover and regain my strength. The housekeeping staff kept my private room spotless and comfortable, making it feel like a home rather than a medical facility. The kitchen staff went above and beyond to make sure I had meals I enjoyed. They were always accommodating and often prepared something extra when I needed it. It was clear that they genuinely cared about making my stay as pleasant as possible. I was also impressed by the administration and leadership. Whenever I needed something, they did everything they could to make it happen. Whether it was a special request or simply making sure I was comfortable, they always responded with kindness and professionalism. What stands out most about The Villages of Lake Highlands is the people. Every department--from administration and nursing to therapy, housekeeping, dietary services, and everyone working behind the scenes--works together with one goal: providing the best possible care for their residents. Their compassion, patience, and genuine love for the people they serve are evident every single day. Recovering away from home can be difficult, but the staff made me feel cared for, respected, and valued throughout my entire stay. They consistently went above and beyond to ensure I was comfortable and had everything I needed. I am deeply grateful to everyone at Villages of Highland Park for their dedication, kindness, and exceptional care. I would wholeheartedly recommend this facility to anyone looking for a place where residents are treated with dignity, compassion, and genuine concern. Thank you all for making such a positive difference during my recovery.

This facility wanted assurance that they would get paid before they would admit my mother. They…read morewere willing to let me put the entire four week stay on my credit card rather than trust the insurance company. I was not willing to trust my prescious mother to a profit first facility.

READ THIS REVIEW!!!! Best place for your parents! Hands…read moredown! My parents have been at The Forum for years. They started out in IL (independent living) and 3 years ago we lost Dad and Mom moved into DL (dependent living). All buildings are connected so Mom gets to see old friends at Sunday Brunch. (She is 93 now.) She has made many new friends in the DL building who are charming and so nice to her. I'm writing this because over the last 5-6 months I've been joining Mom for Happy Hour and have gotten to know her friends. I can't tell you how many stories I hear them share about other facilities in Dallas (Austin and Houston too) about how bad the food is and how they themselves (or friends) are ignored and not cared for. They told be several times that when they tell people how awesome everything is at The Forum... their friends don't believe it!! LOL, LOL. Well... it's true! Yes, I confess I take Mom to Sunday Brunch so I can get one of the best omelets in Dallas (in the IL building) and the rest of the food is so nice. My sisters take guests and we always celebrate birthdays and holidays at Sunday Brunch. Enough about that. Let's get to the brass tacks. The staff is probably the best I've ever encountered. If I'm with Mon and she has an ache and needs some Tylenol, I call the front desk and the nurse brings it to her within 15 min or so. VERY RESPONSIVE!! (Abbey is so awesome!) Mom has a Help Watch on her arm and can press the button and help comes immediately. As well, the staff will call me with every incident (like sliding out of her chair, etc.) Major or minor - they update the family immediately. AWESOME! Ok. So you are looking for a place for your parents. Absolutely check out The Forum. Have frank and direct conversations with the staff who show you around (and see if you can pay to sample the Sunday Buffet!!) Our family has so much peace knowing even the cleaning people care about a quality job and if they observe anything that needs attention - they alert the right people. I personally feel indebted to The Forum. THANK YOU ALL FOR TAKING SUCH GOOD CARE OF MY MOM!!!!!!

My parents moved in a few months ago. Manuel Ruiz had been absolutely amazing. He helps them with…read moreeverything ! He's patient and kind and has a fantastic attitude! We are also beyond grateful for Connie. She is on top of all their care and overall health. Her communication is perfection! The forum is an amazing place for aging parents.

I have had the pleasure of serving the residents of the Wellington for over ten years and have…read moreALWAYS seen a very capable staff at work with the sole purpose of providing a caring and family atmosphere. There are many activities to choose from and the food is excellent and has a menu with a wide variety but accommodating to any appetite. The cleanliness is "top shelf" and it is tastefully decorated. I serve close a dozen other senior communities in the area and I would rate the Wellington at Arapaho head and shoulders above the rest. Hats off to the corporate staff for their vision and to the management and staff at this location. Brian C.

I don't normally give reviews, but the Wellington exceeded any expectations! My dad lived in the…read moreassisted living quarters almost 9 years ago and the care he received was excellent. Last May, my mother in law moved into the independent living at the Wellington. There was still some of the same staff from 9 years ago. (That says a lot in itself). Everyone welcomed her and made sure she was included in activities. She received encouragement and support that helped her with the transition of downsizing and being recently widowed. She adapted quickly and was extremely happy to have found friends. After only being there for 4 months she became ill and hospitalized, during that time the staff at the Wellington continued to care for her cat. My mother in law was admitted into hospice and the Director of the Wellington made sure that her final days were at her home with familiar surroundings. He guaranteed an hourly well check on her and making sure they would turn her every 2 hrs. We are glad she didn't suffer long and that she was comfortable in her last days. The Director & staff checked with us regularly to offer help and support during her last days, they even found her cat a home. I would have given a 5 star rating except that the facility needs some updating, but floor plans and the windows make up for that. Can't say enough good things about both independent and assisted living at the Wellington!

I first reviewed this assisted living and memory care facility almost 4 years ago when it initially…read moreopened under the name of Harbor Chase of the Park Cities. Since that time the facility changed management & became The Preston of the Park Cities. My mother has been a resident since the place first opened as Harbor Chase. The place is gorgeous and they are far more creative with their food and menus than any other place we initially looked at. Although there has been turnover in staff over the years, the best key players on staff stayed & have become real assets to the place. When Covid hit we were tremendously concerned about how this would be dealt with and how the residents would be protected. Watermark, who is the management company have done a phenomenal job handling the pandemic and keeping residents safe and their families well informed. The staff & residents were fully vaccinated by late January. Finding a great place for a parent, spouse or relative who needs assistance can be a very trying time in everyone's life. You'd be hard pressed to find a better place for them than The Preston of the Park Cities.

My father lived his last few years here. We got to know the staff and nurses and they were always…read moreso very kind. He was always well cared for. This is a wonderful place. The facility is upscale. They know the residents and show so much grace and respect. There is always activity - singing or shows. When it's time for a facility like this you want to trust that your loved one is happy and safe. This is a wonderful choice.

Wow! We had an appointment scheduled. We arrive hit the buzzer several times. Finally get buzzed…read morein. Drive to the front door and again hit the buzzer several times before someone came and let us in. They got me a wheelchair and hurriedly showed me around. Didn't see where I would eat or the pool. Didn't know there was one until I looked on YELP. Very disappointing despite the recommendations!

The Legacy Midtown Park is a wonderful place to live. This review is based on having lived here for…read morealmost 2 years. Good facilities and a very congenial residence.

After much consideration and several visits with Paula at Iris Memory Care, my family and I made…read morethe difficult decision to move my mother into their community. We were seeking a place that not only had the expertise in memory care but also the compassion and consistency required to support someone living with Alzheimer's. Despite the significantly higher cost compared to her previous residence, we believed Iris would provide a higher standard of care, and we were willing to make that investment for my mother's well-being. Unfortunately, our experience did not align with the promises made. We were assured of specialized programs, including a hydration program, consistent engagement through activities and volunteer opportunities, and a staff trained in memory care. In reality, many of these services were either inconsistently provided or not implemented at all. For example, the so-called hydration program amounted to no more than staff occasionally placing water nearby, with no structured monitoring or documentation. Similarly, volunteer opportunities--something my mother was eager and capable of doing--were only offered a handful of times over six months. The quality and consistency of care were major concerns. Daily activities listed on the calendar often didn't happen. Housekeeping was lacking--I had to request basic laundry and bathroom cleaning repeatedly, and some items like her bath mats had to be thrown out due to mold. The shower setup was unsafe, with poor lighting and water going everywhere. There was also no consistency in where my mother's laundry or personal items were returned to in her room, despite me explaining repeatedly how important routine and predictability are for someone with memory loss. My mom would spend entire days and nights in her room with no encouragement from staff to join activities (other than meal time), most of the time she was going to bed fully dressed and with out her teeth brushed. More concerning were the medical and safety issues. There was an incident where my mother was on the floor for over an hour after slipping from her bed. Staff failed to assess her condition or even document the event. I had this all on camera and offered to provide it to Stephanie, the Director, she declined. A severe UTI went untreated for two weeks despite multiple requests made to order a urinalysis to Raye, the nurse, and for the doctor to visit her. I eventually had to call in an outside provider to intervene. When their doctor finally made time, Dr. McLeroy evaluated her for a URI not a UTI. Even more troubling, on another occasion the nurse Raye, continued to give her a medication for three months after the doctor had discontinued it due to serious side effects, resulting in terrifying hallucinations. This was not a minor oversight--it reflected a consistent breakdown in communication and care protocols. While there are a few staff members who were genuinely kind and patient, many others seemed overwhelmed, undertrained, or disengaged. I was deeply disappointed to discover that much of the glowing feedback online appears to come from staff or affiliates rather than families of residents. At one point, I walked in to find staff actively asking for 5-star reviews--not because of excellence in care, but as part of a competition with another facility. I did try to work with Stephanie, the Director, to resolve these issue before ultimately making the decision to move my mom. In reality, nobody should be spending over 50K in 6 months and still have to beg for the staff to help their loved one, to do her laundry, to engage her, to help her with personal care needs, to properly and safely medicate her. This experience has been heartbreaking. I truly hoped Iris Memory Care would live up to the compassionate and professional image they initially presented. If the care promised had been delivered, this could have been an exceptional place. I strongly encourage families to install a camera in their loved one's room and to advocate consistently. Transparency and accountability are essential, especially in memory care.

My husband has been living at Iris Memory Care since March 2025. I honestly cannot imagine what I…read morewould do without the compassionate and loving staff at Iris. I have only experienced the best in the care, support, resident activities, communications and involvement the staff has given to my husband ... and to me! The staff gives me detailed feedback on my husband's progress and also provides me educational background for dealing, as a caregiver, with a loved one's dementia. Dementia is an insidious disease and requires knowledgeable and trained staffing to manage the required, individual care. I feel Iris has exceeded my expectations and I am continually grateful for finding a place for my husband that I can totally trust.