Major safety + service concerns.
My review is for the festival private bonfire experience. To precede, it is being left after several attempts at contacting the establishment via email & phone which came with in-person advance notice that I had concerns on the day of my visit. (I do try to reconcile issues prior to public reviews.)
I booked a Winter Fest private bonfire after getting rained out during Fall Fest. Booking correspondence was a bit slow, but fine enough considering the busy season. Nothing left me skeptical that I'd be met with safety hazards or I wouldn't have bothered.
I can't review any Winter Fest activities because the bonfire was too far away + too dark for guests to visit. Which brings me to:
A) no advance notice of distance - combined with terrain + lack of lighting, it'd be a challenge for anyone not relatively fit & fully aware to travel back and forth from activities. The trek is neither a straight nor paved/flat. Tree lines make it more challenging. One guest noted going back to the checkin due to confusion. Concerning for anyone walking alone.
B) My group was the only bonfire booked this evening, making it extra dark/deserted. No additional lighting on the trail and they refused to let us park closer, forcing folks to walk (seemed to be so they could monitor guests paying the entry fee). Not disregarding that rules can be rules for a reason, I called upon arrival expressing concern and asking if there could be an exception or assistance since we were literally the only ones there. Response: "our staff is trained to direct guests" + "there's a liability with vehicles because of potential animals." Ok... one staff member shined a flashlight to direct a guest towards the bonfire area and said "oh, it's dark. You probably can't see it" and still allowed them to walk themselves. Is this the training?? Vehicle liability is more important that human health/injury liability??
C) I set up my own lantern in an attempt to assist guests. They acknowledged it helped which makes it hard to understand why the Farm hasn't set up additional light source. Bonfire reservation times begin AFTER sunset for winter fest.
D) Bonfire service is marketed to include attendance to keep the fire going. Ours went almost fully out twice -- only kept alive by guests finding sticks to try and keep it going. I sent a text (unanswered) and called to get them to send someone. Did I mention we were the only fire?!
E) All aside, my group was having fun b/c of camaraderie. We did not receive a heads up our time was ending, but when it was over, the manager drove down and started yelling the host's [me] name. Someone pointed and I was standing beside a friend. She began speaking unprofessionally to the friend that "time was up and all of these people need to go!" before walking off. I called after her. She yells back over and once I explain I had no intention to yell back and forth past the group, she comes over and I explain she badgered the wrong person. (I checked in face-to-face, but regardless, it would be professional to make sure you're addressing the proper person.)
F) Of approx. 10+ staff I saw that evening, I am concerned that only 1 (the manager), maybe 2 is over 18. When I went to find someone to express concern (and had to explain to the teen at the gate that they weren't closed yet so I should be let in), there was a gallery on teens observing. I didn't feel they deserved to be present and wasn't offered privacy, so I said I would call instead... attempted and here we are. Additionally, if there was an emergency, what training or maturity is present?
1 start because my friends are great and prior planning helped make it a nice time. (I supplied all of my own roasting sticks, appetizers, decor, etc.) With Covid especially, this Farm has the potential to be an AMAZING outdoor occasion. I do things like this *often* but this fell concerningly short. There are other MD farms I've frequented and I would drive hours further for better. Not worth the $ or risk. Avoid it. read more