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    Monty's Paw Palace

    5.0 (1 review)

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    2 years ago

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    Memorial Drive Veterinary Clinic

    Memorial Drive Veterinary Clinic

    3.4
    (24 reviews)

    This was my first visit to Memorial Drive Veterinary Clinic with my senior dog, and it was a…read morewonderful experience from start to finish. The ladies at the front desk were friendly, welcoming, and very kind. Dr. John was professional, knowledgeable, and took the time to discuss my senior dog's needs with me. He provided valuable information and made sure all of my questions were answered. His assistant was also incredibly sweet and patient, especially since my little dog was very nervous during the visit. I also visited their boarding facility, and the staff there were just as kind and caring. Everyone I encountered made me feel welcome and treated both me and my dog with compassion. It was a very positive first experience, and I would highly recommend Memorial Drive Veterinary Clinic to anyone looking for a veterinarian. The entire team is kind, professional, and truly makes you feel like part of the family.

    I would give 0 starts if this was an option. Taking our sick dog into the practice and told that if…read morehe does not get better in a few days to bring him back was a POINTLESS statement. Your employee, Liz, was uncaring and completely rude when we called to see if we could make an appointment or come in to have him rechecked because in 2 days he was getting worse. She was only worried about "messing up the doctors schedule" by having us come in without an appointment! She stated to take him to a vet hospital if we could not wait a week to be seen with an appointment! For a sick animal it is unacceptable to be told by our vet of 20 years, "no we are not going to see him, go to an emergency hospital for treatment" during their business hours! I will NEVER be stepping foot into this building with my healthy or sick animals again. This practice only wants to complete routine vaccinations and normal surgeries. We will pray for you employee Liz that her heart is soften for the next pet in need of help.

    Tractor Supply

    Tractor Supply

    2.8
    (4 reviews)

    Great service great place get garden ‍ or yard farm, pet products . Can buy live chickens too!read more

    I purchased a safe last Friday and told the cashier I would send someone to pick up the safe. She…read morefilled out the tag with my name and number to mark the safe sold. Today, yes a week later, my guys go to pick it up and they wouldn't give them the safe. The manager, Jessica, said that a picture of the receipt wasn't enough, they didn't hold safes for 7 days, and there wasn't a safe tagged for pickup. I called and asked if I needed to come there with the physical receipt and she said it wouldn't do any good. I explained why it had been a week since purchase due to the rain and the crew being out of town. I did tell her that I didn't think it was an issue since no one from there had called. Per her request, I gave her 10 minutes to research the issue and I called back. This conversation got no where other than they were watching the store video to see what had happened. Again, she tells me not to come to the store but I tell her I am already on my way because the situation needed to be resolved- either a safe needed to be loaded up of I needed the $855.00 back. She said okay. When I arrived at the store I stood with my guys and waited because no one would come out to discuss the situation. I even asked an associate to page her. She sent a message through her saying they were still reviewing the situation and she would be out soon. At this point, we have been dealing with the situation for over an hour. One of my guys mentioned to another sales associate the problem and after a while, she came out of the back and said that the District Manager had been called and they were going to make the situation right by giving me the safe I had purchased. After another 5 minutes, Jessica and Destiny, came from the back. Jessica asked to see my receipt and I handed it to her. She then continued to chastise me over not picking the safe up for a week and that it wasn't there policy. Again, I told her that no one told me any policies when I left the day of purchase. I asked her what she discovered on the video and she said that the safe was tagged and put in the corner. I asked if she was implying that I had already picked up the safe and was trying to steal another one? Of course she said no. I told her that the other sales associate had already told me the District Manager said to make it right so why were we still having this same discussion. Destiny spoke up and said that she was sorry for the issues and that they were going to move forward getting us the safe. Jessica spoke up again about the time it took and I asked her where did the safe go after it was put in the corner. She replied that she didn't have the time to watch 7 days of video. I told her that wasn't my problem and directed the remainder of the conversation to Destiny. Destiny was respectful, apologetic for the issue at hand and was having a hard time keeping a straight face while Jessica was intentionally being rude to me and my guys over the situation. I took my receipt back from Jessica and thanks Destiny for her help. Needless to say, I will continue to share this story with family and friends because it was completely uncalled for on so many levels. Jessica basically called me a liar, a possible thief and her chastisement of me was over the top considering the staff never told me the policy for pickup. This wasted an hour and a half of my day as well as my guys who were waiting to deliver the safe. All completely inappropriate!

    Monty's Paw Palace - groomer - Updated August 2026

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