Gentlemen beware... I walked in and she had another client getting some color done. I was a walk in…read moreand she said she never wanted to send people away. Great! However, when I sat down, I asked for a mid-high FADE like I always get. I must have said fade about 4 times and then said that length should be right above skin. So I don't know what happened, but I have never been done so badly by a stylist. She then wanted to tell me that I never mentioned a fade and that I just said one on the sides and back. Was also left with incredibly uneven sides, a crooked line around my head, and it was just the WRONG cut. I asked if she cuts men's hair often and she said they are her number one clients. That was obviously not true, unless they leave with some bad cuts. I offered to pay for the service, as awful as it was, but she told me to "go pay someone else" which I was happy to do over at Strop and Blade less than a mile away. Only a second star because she was a fairly sweet woman.

my first experience was a no-show. Despite Theresa had my phone number, and the appointment was…read moremade only the day before (and in person). I received no-phone call, no-text to not to come.

Sirena has been doing my blonde hair for 15 years now! Not only does she create the best color and…read morecuts, but through years has always stayed on top of new tricks and techniques. I love Highlights Studio, it's stylish, comfortable, and so friendly! I can truly say I have fun every time I get a service! And added bonus - I can pick up some of my favorite high quality styling products while I'm there, one stop shop! If you're in the market for a new stylist book your appointment at Highlights, you will not regret it!

I stopped in at Highlights after work to see if they could squeeze me in without an appointment…read more Pam gave me a great haircut, just what I wanted. The stylists were all very friendly and the salon itself was very warm and cozy, with coffee and tea available and a comfy couch. Even though I was a walk-in, I only waited a couple minutes- People coming in for their appointments got called up as soon as they hung up their coats! They are open pretty late on weekdays which is a huge plus.

I was in town for a wedding and had a blowout with Melissa, she did an amazing job! Super…read moreefficient, friendly, and my hair looked great. Definitely recommend her if you want to look your best!

I've been getting my hair colored and cut on Newbury St for over 15 years, and Melissa at Naturally…read moreYou is better. She is EXCELLENT at coloring blondes, and really listens to what you want. She is so sweet, talented, and speedy. I am so grateful to have found a stylist of this caliber right in town!!

terrible! stylist overcharged and did a terrible job with foils. very disturbing level of quality…read more prices were far above what is published.

This is a wonderful hair salon ! Brenda the owner is phenomenal ! Her staff are amazing talented…read morewomen ! Who are very kind, professional, and work their magic to give you a quality hair cut , color , style ! Jenny has been doing my hair for about 3 years now ! And I always leave with an excellent cut and color that lasts ! She also does a wonderful job on the extensions I need ! This salon has a fun vibe and they are all talented and will give you a quality hair salon experience ! Love this place

I was iffy about going after I read some of the reviews but I gave it a shot since I had already…read moremade a purchase through Groupon. Screw the reviews, It was amazing! Yes they aren't a 5 star high end salon but she did amazing with my hair. She took her time and made sure I was aware of how I wanted my hair throughout the process. She actually ended up staying later than usual to finish my hair because the dye wouldn't pick up on one side. This is my first time going to a different salon since I was a teenager and I want to say it's been a wonderful experience. I left very happy and my hair is exactly what I expected it to be. If you expect a chatty hairstylist whose going to ask you about your life, this is not the place for you. They do speak English but they are more comfortable chatting in their native tongue, but this didn't stop my stylist from talking to me. I also like to read and play on my phone so I wasn't bothered by the chit chat between the other guest and the stylists in their language. If that bothers you all I'm going to say is at the end of the day, she does a amazing job. It may not be traditional or high end but the results are amazing.

I Sued FLAVIA/ MILANO SALON and waiting court decision…read more I've been going to Flavia for a few years after a dear friend of mine referred her to me because her services are cheap.. It has always been a hit and Miss.Alway hours and hours of wait. very rare that I got what I visited her for from the first try. but she always tries to fix it the second time which requires another day spent at her salon. The summer of 2024, I requested as always hair botox and balayage. she /damaged/fried my hair beyond repair from inside and at the bottom ,so I didnt complain much and trimmed the end and overtime, the middle grew. After a two years absence, due to family obligations. I made an appointment last March, I went back to flavia again for a hair botox and balayage. the exact things I always request since day one. my appointment was for 9 am , I didnt get out until 3:45 pm {7hours}. During those hours, Flavia never used a timer, had her shampoo lady and her 15 yrs old son mix and apply products on my hair. I had complainted of a burning sensation on the left head side. however, I also noticed bright orange color not the copper color I asked for on my roots. which she than lifted again and again to get it gone. I had never noticed or felt the severe damage until I washed out the hair botox treatement at home on the third day as recommemded by her. This time , the hair damage is located on the top head, the only remedy is to chop off/shave completlety to start new. That was the straw that broke my back. I filled a small claim court, we appeared at court this past Friday July 31s. I am now awaiting court decision. what made me decide to write a review now after four months is her lies to the judge underoath that she's never recommeded to leave Botox hair treatment on for three days than wash. the balls on this women, lying through her breath in front of the judge about a common practice. Milano salon is like a revolving door ,she neglected to use a timer on my product, jumped from a client to another. I'm sure that there are other women out there that they didn't do anything about their bad hair results, or just maybe verbally complained about it like I did the first time. PS, I had before and after photos that I presented to court. fI

I had a good experience here. Bryce kindly did a random color consult with me for a full foil color…read morecorrection. Bryce let me make the choices but also described what each choice would mean for my overall hair color. I was impressed by how clear and knowledgeable her explanations were. When it was dry, I saw what a masterful job she had done. The concierge was also very professional.

They refunded my $267 (balayage + toner + blow-dry), but my hair is still left very damaged--it is…read morebleached white at the ends and pieces of my hair are snapping off. When I confronted the salon at the end, they said there was nothing wrong with my hair.

Went in recently for a color and trim with Lindsay. I asked for blonde and left red/orange and she…read moredidn't even bother to blow dry it. There are MUCH better options (especially for color) in the area - especially at this high price point. DO NOT recommend

Wish that 0 stars was available. Worst haircut ever received. Tony should be fired. He saw the…read morephoto I showed him (very clear, never been mistaken by any haircutter I have been to) and took some "creative liberties," resulting in an abysmal excuse for a 50 dollar haircut.

The blowout was Excellent ! I once was blonde I'm now dark with purple hues throughout my hair that…read morethey claim they can't FIX . You know what that means they don't want to deal with you anymore . I use to just get my roots , this time I did a all over with the same colors I had always used I don't see where it got all screwed up ?? Plus my roots that frame my face which are white never got colored there back I have no idea what I can do to get back to my dirty blonde hair ! Thanks for Nothing MR

Great service from beginning to end. Fast, efficient and clean. I will definitely be back…read more Thank you.