A big thank you to Astoria's new Executive Director, Maria Quizon, and Maintenance Director, James…read more When I learned that residents were losing access to TV programming after 5 p.m., I brought the concern to Maria's attention. She listened, took it seriously, and worked with James to restore the programming for residents. This may seem like a small issue, but for many residents, evening television is an important source of enjoyment, comfort, and connection. I truly appreciate their responsiveness and willingness to act on resident concerns. Thank you, Maria and James, for your teamwork and for making resident quality of life a priority.

I've picked my mother up on several occasions where it is evident she is in respiratory distress…read more I've had to take her to the doctor and they've asked why the facility has allowed this to occur. Very recently, this occurred again and she ended up first in the emergency room, then was hospitalized for a couple of days. I have asked to speak with the director to inquire about staff protocols and whether or not a RN is on staff. She has not responded to either calls or emails. The actual staff working with my mother seem very caring. Management seems very lacking.

I can't speak to being a resident, but I can say that this business is menace to the neighborhood…read more Their maintenance people drop trash in the street, at one point there was what looked like sewage running all the way down the street every morning. They regularly have semis idling right outside mine and my neighbor's houses for hours per week. I asked them to have the trucks shut down due to my severe asthma. This was ignored. Any potential residents should understand that there is a ton of noise/back up beeps, idling trucks every day, all before 7am. To sum up, this company doesn't care about their neighbors and I'm concerned about how they may treat their residents.

We have friends who moved into the Highlands after the fires. They are very happy to be there,…read moresurrounded by a great staff and other residents. The only negative about living there for them seems to be the very limited washing and drying machines - only one per floor! So my friend has to plan a 4am trip during the week and avoid more crowded hours. That's way too few washers, and one was recently not working so the entire floor had to use another floor's machine. I think there is room for at least a second machine. If this could be changed, a 5 star would be appropriate from listening to them.

We are so incredibly grateful to Claudia, Susan, Eva, and the entire staff at Arcadia Gardens…read moreRetirement Hotel for the care and kindness they showed my dad during his stay. Having a loved one recovering from surgery is never easy, and as a family, it gave us so much peace of mind knowing that he was in good hands. We are truly thankful and would wholeheartedly recommend Arcadia Gardens to any family looking for a caring and supportive place for their loved one.

Great place! We truly love our caregivers -- Yaya, Caroline, Anna (RN), Sarah (LVN), and Gabby…read more Thank you for all you do for my mother. A big thanks also to Gohard, Yvonne, Lisa, and the front desk ladies -- along with the rest of the team we enjoy seeing each visit. Of course, every facility has its ups and downs -- no place is perfect -- but this one is definitely among the better ones. Julie actually listens to our concerns and needs, and the kitchen staff is very accommodating with anything our mother needs. While the call light response time could be a little quicker at times, we understand how busy the caregivers are. Overall, we are truly grateful. My mother is safe and cared for here, and that means everything. Thank you all!

Best in the business! I have vetted and selected several elder care facilities in Southern…read moreCalifornia for my mom over the last decade, and I've never seen one as extraordinary and professional in its quality of care as Con Carino. The owner is a gifted provider who hires carefully and offers the highest quality medical management and life quality for her clients. And she takes good care of their families, too. If you have a family member in need and there's an open spot, grab it! It's a rarity in today's care-giving community. You'll be forever grateful for their help. By Lori M.

I highly recommend Con Carino. I wish that I had been able to move my dad from his corporate…read moreassisted-living facility earlier. My dad was hospitalized for emergency surgery before he was able to move to Con Carino. Linda was very supportive throughout our decision-making process, then while he was in the hospital, and once he arrived at Con Carino. He was so happy once he got there--he looked around the room, which I had set up with his photos and other memorabilia, and said, "This is where I live now." Unfortunately, my dad didn't recover from his surgery and died a week after he got to Con Carino. When I was researching the care options, I knew that I wanted to have Linda's support for my dad and my family through his death--I just wish it hadn't happened so quickly. I can't speak highly enough about Linda and her staff and the facility.

one of the nicest facilities in Pasadena the staff is great and Andy the owner is fantastic super…read morenice and caring

If you are looking for a place for your loved one, look no more. Andy/owner, his wife, along with…read morehis caretakers provide the best experience for your loved one. I had the pleasure of working with Andy and his team and the passion they have for their residents is unmatched. I work with many owner/administrators and Andy and his team by far are the best I've ever encountered. I would absolutely recommend El Molino to anyone looking for the best care for your loved one.

Just an update! My mother has been at North Lake Villas for…read more2 years now and I have NOT ONE complaint!! The staff is amazing! They are still caring for my mom like she is their mom. They make sure to advise me of the great days and the days that aren't so great. Nothing is ever too little that they don't reach out to me. I visit at least 3 to 4 times a week and I can tell you that they care for every client there the same!!! Even after the fires they continued to more than amazing. I was a reck once I was advised they had to evacuate but I was contacted as soon as they were settled and I was assured they were all safe and in a great place. NORTH LAKE VILLAS is amazing and will forever be apart of my family

My mother has been at No. Lake Villas for several years and I can attest to the care being…read moreconsistently above the norm. I've managed my mother's health for over 12 years, as her memory declined, and have moved her to several different memory care places during that time, but No. Lake Villas is a home, not just another Senior Living Center. The caregivers really do care, the way you care for your family member. The caregivers are responsive to my requests, if I need to change her diet or schedule a doctor visit. They call me back promptly and communicated with me throughout Covid when I could not visit. The wonderful staff is really the No. 1 reason why I highly recommend No. Lake Villas, but I cannot fail to mention how clean it always is. The rooms are bright and inviting. Cleanliness is so important and its always fresh and clean every time I visit, without fail. My mother is happy, comfortable and so well cared for. The food is wonderful (and my Mother really likes it) and they accommodate any special needs. I've asked for something different if needed and there was never a problem. Communication from staff is another key factor. I am contacted regularly with any changes and updates; I can contact staff or the owner directly which is so helpful. I know how my mother is doing on the days I cannot visit. No matter when I visit (visiting hours are open, so you can always see how well your family member is doing) which is about 2-3 times a week, & and its always fresh smelling, clean and neat. I've gotten to know the other residents and see that they are just as well cared for as my mother. Thank you to the entire North Lake Villa staff for making a safe home for my mother. Everyone had to evacuate for the Altadena Fires and once everything was painted, replaced and/or cleaned we returned and my mother, who does not talk a lot, clearly was happy and comfortable to be back in her home. That is what No. Lake Villas is - it's a home where everyone cares about your family member.

Not all that glitters is gold…read more I interviewed here and watched staff perform a three-person manual lift for a restroom transfer--something that should be done with a rolling commode, not three people straining with backs bent to keep a resident from falling. This is not a safe lift technique for staff or residents. Especially those who may be fall risks or wheelchair bound - as this resident was. Turns out transfers are routinely done in this unsafe manner because the 25-resident memory unit has only one rolling commode for the whole unit. One. Thats shameful. When this was brought to Director-level management, there was apparently no interest in the resident's care plan or in finding out why the unit wasn't properly equipped. The Director was only interested in finding out who disclosed the information. For a facility charging up to $40,000 a month, this level of basic equipment shortage is unacceptable. And the witch-hunting behavior of management towards nursing staff who bring valid concerns over safety is ridiculous. I am not impressed and I would not recommend.

The TOP OF THE FOOD-CHAIN care when it comes to assisted living. Not cheap, the person I was…read morevisiting was on the second floor and is paying (from her estate) about 20k a month, but absolutely the best. They keep these residents super busy and using their brains as much as possible.. Gorgeous facility, like stunning. The staff treat everyone like they are at the Ritz Carlton. They really appear to care and actually enjoy their jobs.

had my loved one at their Montrose location, and I can honestly say Art and Armen are absolutely…read morewonderful. I can't say enough good things about them. Their caregiving staff is amazing and truly goes above and beyond every single day. The level of care they provide is exceptional -- there's no detail that goes missed. They treat residents with genuine compassion, dignity, and professionalism. Because of the experience we had, I trust them 100%, and I look forward to them taking care of my aunt at Pasadena Assisted Living. If you're looking for a place where your loved one will be truly cared for, you can feel confident here.

I truly feel so grateful and blessed that we found this beautiful home for my mom. For years, I had…read morebeen advocating for her and trying to help other family members understand that she needed 24-hour care. It was a very emotional and difficult journey, and at times I felt completely alone in that fight. From the moment we met Art and Armen, I knew my mom was finally in the right place. They have been absolute angels throughout this entire process. Their compassion, patience, and genuine love for what they do is something you don't often see. I can say with complete confidence that they truly care about their residents and always put their best interests first. Even though my mom is living with dementia, she still has feelings, thoughts, wants, and opinions. Art and Armen have always treated her with dignity, kindness, and deep respect. They see her as a whole person -- not just a patient -- and that means everything to our family. They are very involved in her daily care, and the women who work in the home are warm, gentle, and incredibly attentive. Knowing my mom is safe, cared for, and surrounded by people who truly value her has brought me a level of peace I didn't think was possible. I will forever be thankful for the love and support they have shown our family during such a vulnerable time. Kristin Cook