I can't speak to being a resident, but I can say that this business is menace to the neighborhood…read more Their maintenance people drop trash in the street, at one point there was what looked like sewage running all the way down the street every morning. They regularly have semis idling right outside mine and my neighbor's houses for hours per week. I asked them to have the trucks shut down due to my severe asthma. This was ignored. Any potential residents should understand that there is a ton of noise/back up beeps, idling trucks every day, all before 7am. To sum up, this company doesn't care about their neighbors and I'm concerned about how they may treat their residents.

We have friends who moved into the Highlands after the fires. They are very happy to be there,…read moresurrounded by a great staff and other residents. The only negative about living there for them seems to be the very limited washing and drying machines - only one per floor! So my friend has to plan a 4am trip during the week and avoid more crowded hours. That's way too few washers, and one was recently not working so the entire floor had to use another floor's machine. I think there is room for at least a second machine. If this could be changed, a 5 star would be appropriate from listening to them.

Clean, care quality is great. Physical therapy room is spacious and has other equipment. Office…read moreexperience is great and someone gets back to at a reasonable time.

My family was so incredibly happy with how my mom was taken care of at Villa Gardens. The nurses,…read moreaids, physical and occupational therapists and staff were so friendly and took such great care of my mom. My mom developed wonderful relationships with many of the people there who took care of her. She also loved that you could eat meals in the independent living restaurant and did that quite often.

A big thank you to Astoria's new Executive Director, Maria Quizon, and Maintenance Director, James…read more When I learned that residents were losing access to TV programming after 5 p.m., I brought the concern to Maria's attention. She listened, took it seriously, and worked with James to restore the programming for residents. This may seem like a small issue, but for many residents, evening television is an important source of enjoyment, comfort, and connection. I truly appreciate their responsiveness and willingness to act on resident concerns. Thank you, Maria and James, for your teamwork and for making resident quality of life a priority.

I've picked my mother up on several occasions where it is evident she is in respiratory distress…read more I've had to take her to the doctor and they've asked why the facility has allowed this to occur. Very recently, this occurred again and she ended up first in the emergency room, then was hospitalized for a couple of days. I have asked to speak with the director to inquire about staff protocols and whether or not a RN is on staff. She has not responded to either calls or emails. The actual staff working with my mother seem very caring. Management seems very lacking.

one of the nicest facilities in Pasadena the staff is great and Andy the owner is fantastic super…read morenice and caring

If you are looking for a place for your loved one, look no more. Andy/owner, his wife, along with…read morehis caretakers provide the best experience for your loved one. I had the pleasure of working with Andy and his team and the passion they have for their residents is unmatched. I work with many owner/administrators and Andy and his team by far are the best I've ever encountered. I would absolutely recommend El Molino to anyone looking for the best care for your loved one.

I never could get this place to call me back about getting a tour. I left multiple messages. I…read morealso called many, many times hoping to catch the director when they were on site. Often when I called during regular business hours, nobody even answered the front desk phone at all.

My wife and I are independent-living residents on the MVGH campus where we have been for the last 6…read moreyears. Here at the Grove, we've had independent-living friends who've needed temporary assisted living or, with life changes, have moved permanently into such an arrangement in The Hearth (assisted living) or into The Ranch (memory care), or into a more intensive environment, Stewart Cottage. Having lived and worked in the Midwest and East Coast, before moving to SoCal, we're thoroughly familiar with all the options of care; it's clear to us that MVGH is one of the very best we've know. Our staff is dedicated, skilled, and kind. Rarely a day goes by without either my wife or I commenting on what a remarkable, gracious, place this. We know that whatever life brings our way, we will have friends, we will receive care, our needs will be met. If you have a family member in need of some specialized care, there is no better place than MVGH. Make a phone call today - your questions will be answered, and the needs of your loved one, or yourselves, will be skillfully assessed.

Management is horrible! I continuously receive different information and never given a straight…read moreanswer. My brother and sister do not provide medical reports from Dr's visits nor give info. My Mom has dementia, doesn't eat good at all nor drinks enough water and it seems like this facility is only waiting for Mom to die so that they have another room to rent. I've asked management for a call back but never have received. Facility is definitely under staffed!

Caring caregivers, Active community. Responsive to residents and family's needs. Thank you, RPOK.read more

Just an update! My mother has been at North Lake Villas for…read more2 years now and I have NOT ONE complaint!! The staff is amazing! They are still caring for my mom like she is their mom. They make sure to advise me of the great days and the days that aren't so great. Nothing is ever too little that they don't reach out to me. I visit at least 3 to 4 times a week and I can tell you that they care for every client there the same!!! Even after the fires they continued to more than amazing. I was a reck once I was advised they had to evacuate but I was contacted as soon as they were settled and I was assured they were all safe and in a great place. NORTH LAKE VILLAS is amazing and will forever be apart of my family

My mother has been at No. Lake Villas for several years and I can attest to the care being…read moreconsistently above the norm. I've managed my mother's health for over 12 years, as her memory declined, and have moved her to several different memory care places during that time, but No. Lake Villas is a home, not just another Senior Living Center. The caregivers really do care, the way you care for your family member. The caregivers are responsive to my requests, if I need to change her diet or schedule a doctor visit. They call me back promptly and communicated with me throughout Covid when I could not visit. The wonderful staff is really the No. 1 reason why I highly recommend No. Lake Villas, but I cannot fail to mention how clean it always is. The rooms are bright and inviting. Cleanliness is so important and its always fresh and clean every time I visit, without fail. My mother is happy, comfortable and so well cared for. The food is wonderful (and my Mother really likes it) and they accommodate any special needs. I've asked for something different if needed and there was never a problem. Communication from staff is another key factor. I am contacted regularly with any changes and updates; I can contact staff or the owner directly which is so helpful. I know how my mother is doing on the days I cannot visit. No matter when I visit (visiting hours are open, so you can always see how well your family member is doing) which is about 2-3 times a week, & and its always fresh smelling, clean and neat. I've gotten to know the other residents and see that they are just as well cared for as my mother. Thank you to the entire North Lake Villa staff for making a safe home for my mother. Everyone had to evacuate for the Altadena Fires and once everything was painted, replaced and/or cleaned we returned and my mother, who does not talk a lot, clearly was happy and comfortable to be back in her home. That is what No. Lake Villas is - it's a home where everyone cares about your family member.

We are so happy we chose the Terraces at Park Marino for my father. All the staff members treat the…read moreresidents with warmth and respect. They are lighthearted and playful as well, all of which contributes to a very homey and welcoming community. The outdoor space looking out at the San Gabriel Mountains is fantastic, as are the wide range of activities available to the residents. My father especially enjoys Social Cafe, a current events discussion lead by Sam Baum, the Community Relations Director. We were supported the along the whole move-in process, making a sometimes difficult transition easier. When challenges and questions arose, someone was always there to get our questions answered and to calm our fears. Upon move in, there was a concerted effort by everyone to help my dad integrate into the community. Now, eight months later, I see the staff jokes around with him, people greet him in the hallways, and get to meet his new friends. Despite the challenges of covid, the Community Director and staff have worked so hard to include families in activites and to maintain a safe and welcoming environment for visiting. We recently attended a holiday celebration with food and live music. It was lovely. Like others have commented, we knew after our first visit that this was going to be a good fit for my father. Sam makes it easy to see that the Terraces at Park Marino is different from other facilities, he and the staff making the place really feel like home.

Watching the news and fires right now and the staff and evacuation plan was magnificent!!!! Great…read moreteamwork . The world was watching and they did a excellent job on evacuating those patients. 1st responders need to be recognized