I had a terrible experience with this resort and wish I paid closer attention to reviews before booking. My husband and I booked a room at the Sunrise location (there's 3 hotels within Moon Palace). We were told that our room was on the the far back end of the hotel and we were persuaded by the front desk to upgrade our room to an ocean view next to the pools/attractions. This upgrade was 160$ per night but we were told we had to wait for the room to be ready (about an hour). After arriving to our room, we were very upset to note that our "ocean view" was a very partial view out of the corner and also 2 double beds when we were told king bed. We reported this to front desk and they claimed there is nothing they can do about it as they had no king beds left (highly unlikely as this resort is big). Resort itself was crowded with kids. Very dirty, dead bugs in our rooms. Hallways filled with old drinks/food. Drinks served at the bar were very watered down. Food at the buffets were very bland and seemed like it had been left out there for hours. On our last night, we went to dinner at Momo (one of the restaurants on site) and my husband woke up the next morning with committing and diarrhea which persisted for 2 days. This was an awful way to end our trip. When we reached out the hotel, they emailed back trying to justify that it couldn't be food poisoning, even though it clearly was, because they have their food inspection certification. Please save yourselves from an awful stay here and choose another resort. read more

Visited this resort with my family. It was a perfect choice to visit with kids. We booked this resort through Costco as a package and we could not be happier. This resort actually has "all-inclusive" package where food and drinks are both included along with the stay. We were allotted a room in Sunrise Palace resort which is one of the 3 Moon Palace resorts. We had full access to the other Moon Palace resort: Nizuc along with Sunrise. There are golf cart shuttles which continuously run between these two resorts which are free for guests. The third Palace resort: Grand, was not included in the package and we did not have access to it. There was an option to get one day pass for this Grand resort either by paying $$$ or by attending their marketing tour. We did not do either so will not comment on that part. Overall the Sunrise resort has really good amenities to keep your family busy. They have a huge pool with few wet bars and jacuzzis. There is also a dedicated shallow pool with water play structures and slides for kids on one end of the resort. There are multiple activities that you can keep yourself busy with throughout the day. To name a few, beach volleyball, mini golf, yoga on water, pilates, Zumba dance, water volleyball, water acrobats, etc. There is also a playroom for kids where you can leave them (kids above 4) and there are multiple areas within the playroom to keep your kids engaged. They also have activities like kids bingo, kids movie show, kids dance party etc conducted in the playroom throughout the day. We went for a family suite which is basically two rooms with a connected door on the ground level with garden view. The rooms were really spacious and had a king or two queen beds, TV, Jacuzzi, Fridge and a table with two chairs. Each room also had its own private patio with hammock to relax and enjoy. The room had drinks on tap in a hidden bar cabinet next to the fridge. :) The doors, bathroom etc was bit dated and could surely be upgraded for a modern look. They also allow free calls to US, CA and MX from the room land line. Finally restaurants. They have a good number of restaurants across Sunrise and Nizuc resorts which we had access to. Few restaurants run buffet for breakfast, lunch and dinner, while few were only for lunch and dinner and a few only for dinner. We tried their buffet restaurants for breakfast, lunch and dinner and they were really good. Plenty of options to choose from. The dinner only restaurant that we tried was Agra which served Indian cuisine, but was not worth the hassle. It needed booking in advance and if you do not show up they charge $5 per person. We did not like the food at all and have had way better Indian food. The pool side pizza and burger are really good. Overall we loved our stay. It is about 15 mins from the airport, so that is a bonus. We will surely visit again. read more

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I really enjoyed the Moon Palace resort. We stayed at the Sunrise resort and it was amazing. Service is great, there are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The rooms a nice but I do wish they were bigger especially the beds. The rooms all have a jacuzzi and fully stocked fridge (water, soft drinks, and beer). There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. The pool section is just amazing. The amount of pool areas that they have was what mostly impressed me. The ONLY downside about this whole resort experience was the beach. This is definitely not a beach resort mostly just a pool resort. Overall i had a great time and I can't wait to return. read more

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Will always recommend the Moon Palace! The staff here are incredibly friendly and attentive. 1 downfall is the beach. There will always be seaweed on the beach or in the water. So if you're coming for white sandy beaches and crystal clear water, choose another Palace resort. However, they have kayaks to rent and usually there is a sandbar a little ways out if you really want to swim in a clearer part of the ocean. But the Moon Palace is so big and has so many pools that there are plenty of other opportunities to swim and soak up the sun. Between the swim-up bars, staff walking around the pool area to take your food or drink orders, and/or numerous poolside restaurants, you're set. There are SO many different restaurants between the 2 main lobbies with different types of cuisines. I recommend Los Caporales for delicious Mexican food and sometimes a mariachi band! Moon Palace really takes all inclusive to another level. Also, if you don't want to spend your days outside, there are opportunities to shop, play games, work out, watch shows, drink, etc. in the lobby areas! After visiting the Moon Palace several times, it has started to feel like home and I always have a wonderful experience. read more

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Our experience at check-out completely ruined out impression of your hotel. We were approached by someone aggressively trying to sell us a coupon and refusing to take no for an answer, even responding with sarcastic remarks. Additionally, the doorman repeatedly asked for proof of our checkout in a way that made us feel very uncomfortable. We will not be back and would caution against staying here before you know what you are getting yourself into read more

There are better options in Cancun if you want to pick a location for the pools. Very inconsistent and inconvenient pool use policy. Some people say the pool is open until 7pm and people swim until 12 midnight. Then some days they tell some people to get out at 8pm while others continue to swim. The pool should be open in the evening until at least 10 or 11pm, like everywhere else in the world that I have been. Very sad resort to have their pools close at 7pm when it finally gets cooled down. 1 star for this site for sure just for the pool since this is the main reason I picked this resort for my family. Truly disappointed!!!! Oh and you can't use the beach because of algae bloom! It stinks so bad and the air is horrid when the wind comes off the Caribbean Sea! They also have a horrible "1.5 hour" high pressure sale scheme where you pay for a membership that just guarantees a discount for a number of years for $175,000 USD or $450,000 for VIP. Big time scam and it ended up being 3 hours from start to finish so that we could get the pleasure of staying at their other hotel, the Grand, which seemed to be way overbooked and crowded. The All-Inclusive is nice and the restaurants are ok, but for what I paid I should have more variety and also the reservation system and the app are truly garbage. Don't get me started about the air conditioning being broken twice. Last the location is horrible for going to all the Xcaret water parks, 2-3 hour commute and traffic! read more

Moon Palace Cancun - A beautiful pool that you can't use at night because the management are sad! - Resorts Near Me - Cancún, ROO

5 stars. This place is incredible the Grand is amazing, the pools are nice and rarely overcrowded, the service and staff were amazing, the food was remarkable, and there were so many activities to do. The sunrise/nizuc is also great however it pales in comparison to the grand (as the grand includes the two aforementioned). This place's activities include: a gaming/arcade area, a show area that has presentations every night, pool activities, and many field trips. I did many of these activities and each were very enjoyable. I had a great time staying at both the grand and at sunrise. read more

The pictures online look amazing. It's not. The buildings are old and not kept up well; the jacuzzi tub in the room is basically calcified or at least I hope that's what the gunk is; there is an awful smell around the property; and the amenities you see available to order disappear when you're onsite- like aromatherapy pillows. The beach at the resort is not the beautiful clear blue typical of the hotel zone in Cancun, but rather resembles the muddy Mississippi coast. The drinks are watered down, but I'm not much of a drinker. On the better side, the staff seems friendly; the pool area is nice; and the one restaurant we ate at so far had decent food. read more

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This place is awful! Not sure why they have 5 stars on Google but this place was soooo bad in every catergory. From slow service to a property that is not well maintained. Way too packed and would literally wait 10-20 minutes to move around this property. Property is way too large and the team cannot handle it. Poorly maintained property as well. Definitely would not recommend! Overrated. read more

The resort was great with pleasant staff,good buffet, beach and amenities. My only issue was two $25 charges for no show at restaurant which was a mistake that could not be resolved before check out. This is a popular place for weddings. read more

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This was our first time going to Moon Palace, excellent customer service. ELIZABETH from events ,RAFAEL bartending at Palapa Delfin and HUMBERTO at the breakfast buffet. Every associate always had and greeted with a smile. read more

We booked a 9 night stay through Costco Travel over New Years, it's a busy time and we paid a higher price then if we went another time of the year. This resort is huge with one premium called The Grand and has additional cost to visit about $350 USD for a family of 4 for a day pass. We stayed in Nizuc a smaller more laid back hotel then Sunrise. We were told that the beach isn't great so didn't expect much. The sand is soft but the water is murky with seaweed, which is cleaned but probably a never ending battle. The biggest complaint is that you cannot get reservations at the restaurants! It's a terrible system where you call everyday at 10 to try to get in. The agents also lie to you and tell you to go to Lobby you get there to try to book and they say you need to dial "0" from room. Never ending loop of disappointment. Other restaurants are Medicore with a long walk in wait. Buffet is ok but getting sick of it. Considering the price we paid there are better hotels. read more

Moon Palace Cancun - Nizuc kids pool - Resorts Near Me - Cancún, ROO

This is a shitshow if your are not a "diamond member" Place is way too big limiting time and effort to see and do the whole experience that is the moon palace .. beeach is marganal and the staff and professionalish here is missed and seems like your on your own here and stuck to the small area that you are assigned to , the grand ?? Can suck a bucket Helpfull nope professional nope Any help in any timely manner not much Limited ,rooms feel blank and lack feel . For a all inlusive resort its a cheap alternative for better less expensive resorts on the same stretch of coastline , Do your homework and look fir a better oprion This is not it .. read more

We were able to join future family members here to Moon Palace particularly the Sunrise part of the resort and I say this, that I was highly impressed with the staff, the welcome and the accommodations they had here at this resort. It also doesn't hurt that we were under Diamond account thanks to our future family members. :) Diamond is the top of the line membership you can get here, so everything was great! The service here was phenomenal. Every staff personnel were superb and attentive. Room service was great, sometimes the food, was meh, but hey it's being delivered to your room till at least 3:00 am, again ALL inclusive with our Diamond stay. Just look at our view from our room in my pics. We had a really nice view of their pools and the beach behind. The room location was perfect, again perks of being Diamond. You can also take a golf cart ride to The Grand Hotel on the same campus and visit their restaurants and shops if you wanted to. The grounds were well kept and everything was super clean. The only downside and this may not be everyone's opinion is that most of the restaurants weren't up to par for our liking. I like that the beach is about a mile long, BUT the water isn't clear at all and there is a lot of seaweed on the beach, but it does get picked up by a John Deer tractor all day long, so it's cool. We Would stay here again and hopefully we will! ;) read more

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Loved everything about the resort except how desperate they are to get you to buy a membership. They would not take no for an answer. They had us sit through a meeting they said would be 1.5 hours. Turned into 3 hours. It got annoying and killed the vibe of our vacation. read more

Was not impressed! For starters you can not sleep in on your vacation. At 630 am the workers making massive amounts of noise. I mean moving beds or furniture talking loud laughing down the hallways. The ONLY thing i can say is the food is amazing. The resort is huge so you have to take golf carts everywhere which is not fun waiting 10-15 minutes for my mom cant walk far so waiting for a cart for everything. read more

Moon palace is a luxurious hotel!! It's soooi pretty and smells so good, It's huge though and has beaches and many restaurants. There are pools, a cafe, restaurants, food court and many others. The quality of the rooms are great other than they take a long time to set up, the room service is also great. The service there is also quick and they clean quick. The food there is also incredibly good food. The room provides some toiletries, basic needs (bed,couch,shower etc.) it includes a tv and also includes a bath tub. The place is huge so if you can't walk for long it's going to suck. But overall 4.7/5 read more

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I am a victim of my own doing as I didn't check out the Yelp reviews before agreeing to come to this dastardly resort. Stay away even if you are coming at someone else's expense. From the minute you check-in all throughout your stay you will be made to feel like a second class citizen to time share class as the resort is quite literally divided between the have and the have nots. Guess which class I was forced into? read more

Moon Palace Cancun - This is one of the main tools of interaction with service, staff. The problem is that it's buggy. - Resorts Near Me - Cancún, ROO

If they put the energy they spend on trying to sell you a membership share into any of their other other services, they would get five stars. I've never not slept so much on a vacation. They left a call each morning at 8 AM to try to schedule you on there. Membership Timeshare junket pitch. Let us sleep! As written here, when & if you finally relent, the pitch is longer than 90 minutes, it requires you to shuttle to the Grand, around the Grand & meet with multiple people. The minimum package "Elite" is $100,000 and it does NOT mean you never have to pay again. It just gets you a discount on future bookings. Even when the 3rd agent tells you, you're done with the pitch you're not done. The checkout person on the floor actually tries another pitch for $299 for your next stay. OMG, let us go! Another morning they woke us at 7:45 am with room service we did not order. Then they called to insist we ordered it when we had in fact been sleeping. Then another room service delivery came at 8:15 which we again had not ordered. It appeared on our app that an angry man cancelled pancakes ...that we had not ordered. Yes we were angry because we never ordered food and we're sleeping. A word about the app...I'm not sure it works. They insist you use it but each request from spa to maintenance says someone will reach out to you by phone or email. When I did order a nighttime room service order on the app, it said 37 minutes. 90 minutes later I called to ask where it was "It's in progress, it will take 90 minutes". When I said it said 37 minutes on the app the operator said "you can't trust the app" Then, 115 minutes after I ordered or nearly 2 hours, my pizza arrived...cold. Of course I was up later than I wanted, slept in longer than I should have & did not have much time to check out. I ran to the breakfast buffet. Ordered an omelette, tried to leave w/said omelette to eat while I packed but noooo..two women stopped me & demanded I not leave. When I asked for a to go plate they handed me a paper bowl that would fit a scoop of ice cream. When I told them I couldn't fit my omelette in there, they said restaurant food was not meant to go & that I could just order room service. The same Room service that can't get food to you warm in under an hour? Getting our rooms cleaned was a constant battle throughout the stay not just for us but for other rooms in our party. On the first day after trying to stay in to 10am, we asked 2 floor staff & the front desk to clean the rooms. This did not get done. We called again at 5pm and 8pm and 10pm but only 1 room out of our 3 room group were cleaned. These doors were all near each other. The halls are filthy. Staff randomly walk by used cups, plates, trays, towels on the floor, stairs, lawns and don't pick them up. We're pretty sure one used cup sat on a hall ledge for 3 days. The food is mediocre and flavorless. Some people write about over pouring or under pouring but I didn't find that to be the case. What everyone says about check-in is so true. From waiting for the shuttle to waiting to check-in you might lose half your first day. Of course, this could be reduced if they took all this people ready to sell you a membership package & put them behind the check-in desk. Check out. The line is as long & inefficent as check-in. After check out someone accosts you with a tablet saying you have to check out with them too. If check out can be done on a tablet why wait in line & do it twice? I'm never coming back and would urge you to consider these reviews. read more

Everything could improve. The pool was horribly dirty. Like next level dirty. We waited by the pool for over 30 minutes, asked multiple people to take our order yet nobody really helped. The drinks were seeves in super filthy glasses The staff were reluctant to come and help answer any questions. This was a horrible experience and I feel I have an infection from just dipping my toes in that nasty water. The hotel must reconstruct the pools and separate to like 5 or 6 with some exlusively for the kids. We're traumatized and would never ever recommend this place. This hotel deserves zero stars. read more

Frustrated!!! Currently staying at Sunrise location with friends and beyond frustrated with things. Our reservation included $500 resort credit & 2 complimentary rounds of golf per room. I have 2 rooms & $0 in resort credits & 0 rounds of complimentary golf. We have a reservation for golf on 3/5/24 that we have tried to cancel bc our credits & complimentary golf have not been applied and can't get anyone to cancel the reservation or explain why we don't have these things. I left our group dinner tonight early because I was told I had to be at the Sunrise Lobby by 10 pm to straighten it out with them. I arrived at 9 pm and nobody could assist because they left at 7 pm. Proceeded to go visit with "Public Relations" with zero luck. The gentleman asked why I thought I should receive these credits & golf. I showed him my reservation with the proof and he still was unable to assist. I advised him that a chargeback would be filed if things were not corrected because this was false advertising. I personally have spent $10,985 combined for 2 rooms for 7 days and I expect more than this. I'm hoping things get corrected asap because I am tired of wasting my vacation trying to get in touch with staff on things that I paid for. I also spent much of my afternoon with concierge trying to solve things with no avail. Rooms that have not been given the items we paid for: 3340 is due $500 credit & 2 rounds of golf 3342 is due $500 credit & 2 rounds of golf 5501 is due $500 credit & 2 rounds of golf 7400 is due $500 credit & 2 rounds of golf 5500 is due $500 credit & 2 rounds of golf On top of this golf reservations on 3/5 & 3/7 should be canceled with no charge because of this fiasco. We have been unable to get assistance. Update on 3/5/2024 been getting the run around with nobody able to assist. Currently in the process of filing a chargeback with my credit card for $10,985 the whole amount because services we paid for are not being applied and can't get anyone to assist. I've never been this furious during a vacation - it's robbery. Update 3:30 pm March 5 - still zero response from resort. Update 4:47 pm March 5 made a visit to front desk at Sunrise, they tossed me to Public Relations. Public Relations getting no where. BUYER BE WARE!!!!!! You book a package and don't receive what you paid for or what's on your reservation. I've spent hours & hours of my vacation with scam artists. 5:16 pm March 5 sent to public relations - 29 minutes of no results. Burning sunlight. read more

Moon Palace Cancun - My reservation indicating the resort credit & golf. - Resorts Near Me - Cancún, ROO

We just returned from our Dave Matthews & Tim Reynolds vacation at Moon Palace in Cancun. We are still in awe of our experience, the concerts were mind blowing, simply amazing! With guests Jason Isbell and the 400 Unit, Mavis Staples, the Lone Bellows. There are 3 resorts in 1, sunrise, Nizuc, and the grand. If you stay at the grand you can go anywhere if you stay at Sunrise or Nizuc you can not go to the grand but you can pay for a day trip. Honestly Sunrise and Nizuc are amazing and you do not need to venture to the Grand in our opinion. A lot of restaurant and buffet options, our favorite was Agra for authentic Indian. I really don't have a negative thing to say other than we wanted to golf and they kept trying to sell us other things, because we were there for the concerts we were limited on time to golf so that didn't happen. If I had to do it over I would have booked before we arrived. read more

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I stayed in Moon Palace Grand in last of December 2024. The property and facility is stunning. The hospitality by staff is also aw-some. The one thing i hate to say is that although all the restaurants had an amazing interiors and great service but the food quality and taste was very substandard. I had food in Agra (Indian Restaurant) and found that they screwed up the simple things like Gujrati Kadhi. They made is using sour cream which is like blasphemy for indian cooking. The chicken was taste-less and they used cream in Baaji of Paav Baaji. They didn't even use the Basmati rice for making rice. It was very substandard rice which they used. They used habanero chilies in Dal, which screwed up the basic taste of it. I checked with the waiter and he told me that the cook is a mexican born person meaning he is not aware of the basics of indian cuisine. I found similar issues with Thai restaurant. I never had such a screwed up green curry. Come on, who uses just egg plant and mash rooms in green curry with taste less spices. I don't have much idea of Japanese cuisine but you can't justify excessive salt in any of the dish. I believe that in such a luxury resort, the food should be cooked by authentic cooks from the their respective countries. Like Indian food should have chef who is from India and Japanese food should be cooked by a Japanese chef to bring authenticity. Even in the grand buffet, they have not used a good quality rice. Even the Mexican food was far bad compared to our old good chipotle. The rice was always 80% cooked bring a hard cut feeling in mouth. My family was of the opinion that Italian food was of great quality. Considering it is a luxury all inclusive resort, i expected a far better food quality. I understand because of the ambience a lot of people get impressed by the food but the real taste in food was missing. I would not make a comment about the sweet dishes because i don't eat much of the sugary things. I paid almost 1000+ usd per night of stay and stayed almost hungry..probably good for health. On positive side, the room, services, waiters, spa and everything else was of great quality. They have not compromised on any of those things. I would not return to this property ever. read more

Staff are nice and friendly for the most part, but management is a different story. The side mirror with a built in light clearly had wiring issues: it would randomly shock whoever touched it, and sometimes would be completely fine. We reported it twice and eventually got told that there was no issue and that it was all made up in our heads, instead of fixing the issue. We chose to pay for two loads of laundry (about 80 dollars) and it never got washed, not even with water. Our room had a leak in the ceiling which caused me to fall cartoon-style. We were able to get it fixed with minimal issues. The issues didn't ruin the trip, but the dismissal and gaslighting from certain management was alarming to say the least. read more

Terrible terrible service. In the main dining hall the meat options only consists of Ham, pork, bacon and salami. No beef and chicken or seafood options. They refuse to address any of your issues unless you create a scene. My husband had food poisoning. We had to get a doctor to come and see him. Ended up paying $240 for that visit. Their only interest was getting us to attend the info session/ sales pitch. Stay Away if you are interested in a relaxing vacation. This place had like a 1000 people. It felt like we were staying at LaGuardia Airport. We had to stand in line and wait for breakfast - lunch - dinner. Not like other resorts where they would take you straight to your table. Definitely not coming back here. read more

We waited 3 yrs for the Cancun Jazz festival. Booked it BC, and it got canc'd twice. What an operation! Everyone was so helpful, courteous and wonderful. I've never stayed in an all inclusive resort and now I have to ask myself why. The resort was clean, well run and thoroughly enjoyable. I really hope I get to go back. read more

Moon Palace Cancun - Blessed with a full moon during our stay. - Resorts Near Me - Cancún, ROO

If I could say zero stars I would. This place must be under new management. Hidden fees, rude customer service and then what used to be included as transfer from airport to hotel is now an up charge and no one cares to tell you about that until the day you're supposed to check out and leave. Take your money somewhere else someone who wants your business. Will not be back to this place!!! read more

I stayed 5 days & 4 nights at Moon Palace. I specifically stayed at nizuc. The resort is absolutely beautiful and the staff is very kind. Especially at El Mangler, they are so attentive and helpful (special shout out to Alberto). I was constantly getting new towels and toiletries by the staff. All the drivers of the shuttles/carts were super nice and drove great. You do have to be aware that unless you're staying in an ambassador room, you're not actually staying in the nizuc main building. You have to take a shuttle or golf cart to wherever your building is. If you have trouble with stairs, please request the 1st floor cause the other buildings outside of the nizuc main lobby don't have elevators. If you're not staying at the Grand, you can eat at nizuc and sunrise. You can get a day pass for the Grand, which is $99, but I just attended the membership presentation & got a free day pass. It's clear that the Grand has many more options and it's gigantic. But I still preferred Nizucs restaurants more than Sunrise. I was given $750 in resort credits, but the downside is that you have to pay the tax on whatever you purchase, and tax in Mexico is 16%. But I was able to use it for a Tulum excursion and at the spa, which were both wonderful experiences. I loved the pools and bars in the pool. I didn't go to the beach cause the water looked murky by Nizuc, and it was due to the hurricane occurring on the other side of Mexico, we experienced rain occasionally. Overall, I liked staying at Moon Palace. It had its quirks, but I think it was a great experience nonetheless. read more

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To say all our visits speak volumes about this resort. We truly do compare all inclusive experiences to this resort. For our 10th anniversary we came to Moon Palace... the marble suite rooms, the double jacuzzi tubs... the food, the elaborate lobby spaces, beautifully decorated restaurants, world class experiences... Our 20th... we celebrated our anniversary by renewing our vows at Moon Palace... everything was perfect to the planner assigned to us, to the horse drawn carriage that took us from the room to the ceremony. We just came back from Moon Palace celebrating our 30th anniversary. 20 years later, It still is the most elite place to vacation in Cancun... Palace Resorts does a phenomenal job in its welcoming relaxing environment. Everyone, everytime we have been, have been the most welcoming, friendly, hard working to make sure we enjoy our stay.... read more

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My wife and I just tried leaving to board our prepaid shuttle bus to the airport, and the front desk claimed we owed $25 for a no-show fee at a restaurant which we ate at, at our scheduled reservation time! They asked if we had proof lol, and we Do!! We have pictures with timestamps!!! The front desk told us we had to speak to "public relations", a hike from the front desk. It seemed obvious their scam was on. The public relations agent spent a while on the phone and then said they have no record of us at the restaurant lol. We showed her the pictures and timestamps. She didn't care. This should make it obvious that Moon Palace in Cancun targets guests. We wound up missing our shuttle and had to pay for a cab! We also had to pay the $25 or they wouldn't let us leave. I recorded the conversation with the public relations person when this started to smell like a scam. AMERICANS SHOULD AVOID MOON PALACE IN CANCUN! read more

This place sucks! Please take your family somewhere else. Unless you are an elite member they treat you like shit and all of the food is dry and rubbery, the only good food was the room service fajitas and the macarons. One of my sisters fell over on the ground and nearly had a concussion due to a water leak from the roof above, also the vanity mirror would shock them hard when they touched it. We tried to get our clothes cleaned and they sent them back to us obviously not cleaned not even with a little bit of water and they tried to charge us 80$! This place is a scam and if you don't do a 90 minute tour brain washing you into buying more stuff they treat you like absolute shit. One of the only good parts was the workers were nice. Had a horrible time even though we tried are hardest to make it good. read more

This resort has mixed reviews. It really depends on the resort they stayed at. There are three resorts. Sunrise, Nizuc and the Grand. We stayed at the Sunrise. It was ok. It was family friendly and oriented toward the younger kids. There's a pirate splash pad here and a kids pool on this side. As for Cancun, it's not known for the beach. As for the service, the check in took us 45 minutes. I'm not sure why it was so slow but I've never experienced such a long wait before. If you're there I would recommend getting a drink while checking in. Also, I would pre enter your passport information. This is probably the worst part of this. As for getting around, the gold carts and the lobby to lobby buses were not too bad. We came here in January 2024 so the weather has been perfect and it feels good to ride in a golf cart. They do ask you to download the app and the app is not the greatest. It's best you get used to navigating by walking around the first few hours. It's not that bad. As for the food, we weren't able to book any restaurants. They were quite busy. We went to Momo the first night and service took 2 hours alone. We waited in line for a table for 40 minutes as well. The second night at the Apareces we got there right at the open and waited only 5 minutes. So get there early. The food there is slightly better. Often the meats are overcooked and a medium well but seasoned appropriately. The salad bar exceeded my expectations as they have many different variations of salad. For entertainment, it was alright. We watched the glow show one night, and a magician. The magician was top notch. The rooms were ok. I wish they were more family friendly. We only were able to book a double and my wife and I had to share a bed and my son had another. It's a bit dusty but clean enough. I wouldn't eat of any counter without sanitizing it appropriately. As for the rest, the greatest parts were the pool, the cafe bistro where they offered cold brew, and probably enjoyed half of the put put. Overall, we stayed there for 2 nights and it was alright. The best parts were the pool. This place hasn't changed much and needs a renovation. You can tell they spend good money in the restaurants and food. The exteriors are in need of a remodel and deep cleaning. I would say it's good for the budget conscience traveler and not an every year place you would want to go. I would temper your American standards. As they do offer all you can drink and eat which typically doesn't align with the American establishments like our hiltons, Hyatt's etc. In the end, our family enjoyed our stay but it was purely adequate. read more

It's a scam. they'll book you for a oceanfront room then they won't give you the room or your money back but they will give you something called hotel credits, and the hotel credits have to be used at the hotel and they won't let you use the hotel credits so you essentially lose 100s of dollars. This place is huge now imagine that with the 10,000 guests they receive a year. What is 10,000×500? This scam pulls in $5 million a year for the moon Palace hotel resort. If I wasn't scammed at this hotel, I would give it a five star rating but due to the scam I'm going to give it a one star and I want my money back. I will make sure to post this on every review site I encounter. read more

Moon Palace Cancun - Hotel room - Resorts Near Me - Cancún, ROO

This is a very large and confusing complex. We stayed in the wrong place for the multiple ages of our family. We would have been better off at the Nizuc than the sunrise which was not great at all. No reservations were available at all for so many things that it ended up being boring at times. Could not get dinner reservations or snorkeling reservations, oh sure there were things we had no interest in available. Then the attempted hook- buy into our vacation club and it will be easy only at the highest level of course and the buy in is $1,000,000. We waited up to 2 hours for some dinners. The place is massive- too massive too many people to few activities that you can actually participate in. My family would never come back. Our Club Med experience was much more enjoyable. read more

The Moon Palace is a destination, an experience, a pleasant memory filled with aromas and service. The place is massive. Three hotels in one location at this resort. Even the drive from the entrance through the Fort Knox gates that checks every reservation as you pass to the lobby is a considerable and ponderous sight. ***No UBERS allowed inside btw Crazy weird. Why not? Some taxi drivers caused incidents and attacked Uber drivers. No joke Taxis are notoriously expensive and have a monnopoly at this resort because the distance is too great to walk to the street. Rooms are decent at Nizuk and Sunrise. Rooms are larger in the Grand. You have to pay extra for the Grand. You need to buy a day pass even to visit the Grand. I'm not kidding. Be careful with their "membership" presentation (i.e. timeshare). Not worth it. You need to make reservations for the fancy dinner restaurants by calling 0 on your room phone two days in advance. Crazy but true. The beach is not great here and it makes sense why they have such a massIve pool system. The food here is endless. Stock up on sandals and all things beach at home. They gouge you here! Overall very nice service. Leave good tips for the staff! read more

I'm currently in Nizuc now and it's cool, I like it. You don't have to walk much if you don't want because there's transportation every 5 minutes. The buffets are good. The vibes are also nice out here. -Agent Ochoa read more

I went here for an even which had live music. The rooms were fine and check in was easy for me. I got the resort credit but used it for part of my massage (still had to pay like $60) but massage was wonderful I ate at the buffet a lot and it wasn't bad at all. Servers filled drinks fast and never too long of a wait. The earlier you go when it opens the fresher the food. The 'MOMO' Japanese restaurant was fantastic. We didn't do the teppenyaki jjst the sit down meal but it was so good. Staff was very friendly for me and nice. I had to call daily to get my room cleaned and mini fridge but they always came through. They had golf carts to get you around the place just remember to bring singles to tip. Food outside at pool was nothing special but it was edible read more

A solid four stars. Came here for One Big Holiday (a four-day concert hosted by My Morning Jacket). We flew in early and stayed at a different hotel for the first two days and absolutely loved our stay there. When we got here, we started to get a similar experience. We did the event check-in and they were definitely understaffed for "early" check-in. The staff, however, was warm and kind at check-in. They have a pretty aggressive sales staff, but since we were trying to make it to the merch tent early, we were able to dodge them. Our room wasn't ready at 10am (which is totally fine). We got a text around 1pm I believe? After a dip and a couple drinks in the pool. It was perfect timing for a nap. The rooms are pretty outdated but they have great amenities. Just doesn't make sense lol. I enjoyed laying on the hammock in the balcony with a cigar. The room service is absolutely horrendous. Avoid it at all costs. The food service in general is hit or miss. Depending on the restaurant and overall person, you might get a rude/busy server or a friendly/funny one. No in between. There's a breakfast restaurant in Nizuc that has chilaquiles - absolutely recommend. Don't leave without trying it. The pool service was decent. Sometimes took a while to get drinks but it was pretty dang busy. I also like that the pools didn't look too disgusting with so many people partying in them. Know what I mean? Didn't look like grime and oil floating around that creates that gross film. Ick. Overall, it was a little expensive but they do staff pretty well (aside from early check-in). I'd stay here again for the next OBH and honestly, we'd probably add our early days on here too instead of going somewhere else. Even though the other stay was definitely five stars. read more

My family and I stayed here for 7 days. The resort is beautiful and clean. there are plenty of things to do. Pros-We enjoyed mini golf, the game room, the pools at Nizuc and Sunrise and the nightly entertainment. My husband and I had a great time visiting the bars and the club at the grand. The food was delicious and tasted very fresh. The rooms were also spacious. The golf carts are a great accommodation. Spa was wonderful!!!! Now for the cons, the alcoholic drinks are extremely watered down. I can see it as a way to control intoxication but it did kind of suck. The hotel is away from everything. Taxi or Uber is the only way leave the resort. The timeshare people were kind of rude. Overall, I had a great time and can't wait to be back in Cancun. read more

Moon Palace Cancun - Resorts Near Me - Cancún, ROO

My honest review is this is a terrible hotel for big groups and definitely for families with elderly or children. My summary is that I've never been more excited to leave a resort even if I'm going back to the middle of winter! This place has so many tricks to get you to pay more (watch out for extra charges or "donations" on your bill) and trades quantity for quality in every sense. Instead of offering to show you the grounds of this massive, complex and unintuitive property when you arrive they push you onto a team of sales ppl who try to sell you on a "tour" of The Grand that will talk you into a timeshare to keep coming back to the Palace Resorts property. AVOID at all costs. Here is my extended opinion on why I would never come back to a Palace Resort property (including my honest review of some things I liked at the bottom): 1. No adjustments or accommodations for big group activities or big celebrations. They wouldn't even put our 5 rooms near each other in this massive property to be easier to coordinate. They offered us one group dinner out of the 5 nights we were there, so don't expect to get a reservation for your group together. Even if you do, they will separate the tables (sometimes not near each other) because it's easier to turn over the tables. 2. Food is really disappointingly bland, stale and slow service 3. Room credits cannot be used anywhere but the spa/golf and they're very inflexible to accommodate appts, and both have additional charges that they won't use credits for. Watch out. 4. At multiple restaurants the staff were so slow and didn't care about service that we had to speak to management: Jade, Habibi, Gondola (Ramos) and Los Caporales and instead of enjoying a meal with loved ones, our tables left hungry/upset 5. Ricardo at PR tried to help correct some of this but left in the middle of his effort so we had to work with a whole new team of ppl to correct some negative experiences 6. We booked The Grand for one day but the vacation planner guy in video below was such a swindler and tried to charge 10 ppl for a full day pass at 9pm for that day rather than the next so we'd have to pay 2x the price. He should not be allowed to do business. 7. WiFi stopped working on Saturday all day 8. We were asking for staff to stop for poolside service but they were very hard to track down and it wasn't a sold out hotel. - Would not stop calling us and woke up kids up at 8:15a for a timeshare sales pitch 9. Most shocking was to find out that no one swims or is playing on beach near the resorts (they recommend taking a 30-40 min shuttle to Beach Palace) and I'm not sure if it's because of the water being full of seaweed or it's unhealthy because of the hotel 10. Obvious budget cuts because several restaurants are closed, facilities are run down and the rooms have not been upgraded in years. Sunrise and Nizuc rooms have a jacuzzi in the middle of the room which is completely useless. Two positive aspects: 1. The hotel has a lot of variety and for those seeking entertainment around the clock, they usher you to these events and things run on time. The entertainment staff is very good. 2. The cleaning and bell hop staff at the hotel was fantastic. Muchas gracias para todo. I do not give this review lightly, I was stressed and unhappy on multiple occasions during the 5 days and do not believe it is a relaxing or very accomodating hotel. read more