Disappointed to satisfied I was beyond disappointed with my experience with Moonglow. In early November 2024, I placed an order for two very personal, sentimental gifts meant to honor the memory of two children who had passed away. When the items arrived, both the moon phases and the engraved names were incorrect. However, after posting a negative review the owner of the company took notice and quickly reached out to offer apologies and corrected the issue immediately. While I wish the process to getting the issue resolved would have been smoother and handled correctly through their customer service, I do understand that the holiday rush may have had a factor in the ball being dropped. I am truly satisfied with how quickly the matter was handled once the owner caught wind of the issue and as ALWAYS, I am very pleased with the product. Thank you Moonglow for producing such sentimental gifts! read more

See all

UPDATE -- After 39 emails with the company... I am updating my review to reflect the full and accurate timeline of my experience. I ordered a sentimental, personalized moon phase necklace -- the core type of product Moonglow is known for. Because these pieces are meant to represent meaningful dates, accuracy and attention to detail are essential. Unfortunately, three separate necklaces were sent to me, and all three had issues. Necklace #1 (Order #554328): - The second charm fell out (manufacturing defect) - The third charm's moon orientation was incorrect Necklace #2 (Replacement #554789): - The moon orientation was assembled incorrectly again - This was confirmed by Moonglow as an assembly error, not a data issue Necklace #3: - The photos provided were inconsistent and made the orientation appear incorrect - I had to request clarification because the necklace lying flat looked different from the photo of it being worn Only after extensive back‑and‑forth did a representative (Akeba) finally acknowledge the actual issues and offer a fully checked replacement with photo verification before shipping. My dissatisfaction was never about compensation. It was about the repeated errors on a meaningful piece and the amount of time and effort required to get something made correctly. Three incorrect necklaces is not a one‑time mistake. I am sharing this updated review so the full timeline is documented accurately. I did receive a refund, and I appreciate that -- but I still want to share my experience because this necklace was something very, very special to me. They initially tried to refund me less than what I paid until I brought it to their attention. I ordered a custom moon‑phase necklace, and unfortunately both the original and the replacement were made incorrectly. The moon phases were assembled in the wrong orientation -- not how the necklace hangs when worn, but as if someone laid it flat on a table and never considered how it would actually sit on a person's neck. On the first necklace, I didn't even notice the incorrect orientation at first because I was more focused on the fact that one of the charms literally fell out. When the replacement arrived, I realized it had the exact same orientation issue, which makes it clear this is a manufacturing flaw, not a one‑time mistake. Even though I was refunded, I'm still left with two necklaces that aren't right at all. They're basically pointless unless I put them in a case and set them on a shelf -- they can't be worn the way they were meant to be. What makes this especially disappointing is that I never wear jewelry -- this was going to be the first piece I ever wore because it was meant to be a sentimental, three‑generation moon‑phase keepsake for my daughter, my granddaughter, and me. For a company that markets itself as creating meaningful, sentimental jewelry, it was disheartening that something so personal was made incorrectly twice. The emotional significance is the whole reason people choose this brand, and that part was completely lost in my experience. To show how much this truly meant to me, I even designed a metal wallet card to go with the necklace (with names and birthdays crossed out for security), along with a card that shows the true representation of the three moon phases and what they symbolize for our three generations. This wasn't just jewelry -- it was a meaningful keepsake. I'm genuinely heartbroken that both necklaces were made incorrectly. read more

See all

***Customer service is atrocious*** (please note I have never written a negative yelp review until now) I've gotten literally no response to my numerous attempts via voice messages (they never answer live call) their @support email and text. I've been trying to contact them since 12/21/24 and as of 12/30/24 nothing. I had placed several orders for sentimental family Christmas presents, honoring deaths of loved ones, which included 2 necklaces and two bracelets. (I had previously ordered two other bracelets and a necklace for other friends who had lost parents that I wanted to honor- those arrived well before Christmas and engraving was included) For my next order (placed about a week later) I received solicitation email notifications from the company stating promised delivery by Christmas (never mentioning any special express delivery was needed) and complimentary engraving if I ordered by a certain date, which I did. I placed two separate orders within minutes of each other in the time frame. 1). I was CHARGED FOR ENGRAVING, despite email stating it was free 2). One of the orders has STILL NOT ARRIVED (ordered 12/18 and it's 12/30) I've been trying to track delivery but they change "out for delivery date" on the site without any explanation. I've tried contacting the company since 12/21 (initially over the engraving charge but now over the undelivered order they've charged me for) but I've had no success in getting any response. I've attempted contact via all of their recommended portals- support email, message on website, voice and text message on their "contact us" page. all voice and text messages were left during normal working hours - still NO RESPONSE from them This company clearly doesn't value (at least) my business or give any credence to the impact of disappointment this causes. Delays happen, which is understandable, but to be completely unresponsive for over a week to a customer is unconscionable. What's even more disheartening is I was initially introduced to this company when one of my best friends gave me a bracelet this year, to honor my Father who recently passed away last Nov 2023. I was beyond touched, and wear it every day. She also gave my 86 year old mother a necklace for her birthday to honor him (her husband of 65 years) as well. Since then I've been telling people about this company and became a repeat customer.., UNTIL NOW They still haven't delivered the order that was promised by Christmas (literally stated delivery dates of 12/23-12/24 - I have receipt), charged me for "advertised" free engraving and refuse to respond to inquires. I'm writing this review to forewarn people of my awful Customer service experience (which I see others had too on yelp) along with filing a formal complaint with the BBB, and anything else I need to do to get resolution. Sadly, I'll never order from this company again ..,, and word of mouth goes both ways read more

I just want to leave a review and say WOW. Firstly, I LOVE my bracelet. I love the moon to begin with, so finding jewelry that has the phase of the moon from my day of birth is amazing and the prices are so reasonable. I love love love it so much. Secondly, I have to say a DOUBLE WOW. I reached out to the Moonglow team for something and I have to say, they provided literally the best customer service I have ever received from any store. They were quick with their responses, and they were so helpful. I cannot thank them enough for them going above and beyond to help me with my issue. I highly recommend purchasing from there, and I will be purchasing more in the future because of their awesome customer service and gorgeous products. Thank you so much again! read more

Their website claimed Dec 18 as the cutoff for Christmas delivery. I ordered on Dec 13. After not seeing any shipment by Dec 17, I emailed customer support. They replied that because I did not pay for express shipping, Christmas delivery was not guaranteed (this was not noted on the website anywhere). The day I received that reply I checked the website again, and they had changed the notification to say Dec 14 was the cutoff... 3 days in the past. After expressing my disappointment with their lack of clarify on their shipping deadline, they then said the cutoff was Dec 11. Cleary, this company is out to lunch. Buyer beware. read more

I ordered a small necklace with my birthdate and absolutely love it! It's a perfect size and casts a soft glow at night. I love the fact that you can choose your moon by date or type. Perfect for birthdays, anniversaries and special occasions. Beautiful read more

I ordered Christmas gift from Moonglow on December 15th. Website stated will arrive by Christmas. Today is December 30th. Still have not received. The company now claiming covid is the reason I didn't get my order. The company should not have promised to fill these orders when you knew at the time you couldn't handle them. Don't blame it on the pandemic, we are all dealing with this situation. read more

This was one of those Facebook ads I couldn't resist and at the price point I figured it would be cheap but cute- totally underestimated how gorgeous it would be! I got the zodiac pendant and it's so lovely- it's glows in a really pretty way (not cheesy glow in the dark) and I've gotten so many compliments. Big fan! read more

The customer service was just awful. I ordered a piece for a birthday gift almost 3 weeks before the birthday. The website states products will be shipped 1-2 business days after receiving the order. I even went with priority shipping to be safe. After waiting 2 weeks with no shipping confirmation I called their customer service to find out the product had not been shipped. I was upset so I was told by customer service the piece would be mailed out that day with overnight shipping and a shipping confirmation code would be sent. Well this was not the case, they did not ship it out that day but rather 5 days later. Unfortunately it arrived two days after the birthday. Every promise made was broken and they did not uphold their standards according to the FAQ page. Ultimately the product will took almost a month to be received which should have been 3-4 days. read more

My husband got me a cross with the moon phase on our wedding day. It's so beautiful! I truly love it! It's well made as well. I am very pleased with how the jewelry turned out. read more

Very disappointed in this product and the companies lack of warranty. I have purchased numerous, 12, sets within the last year. They have started losing cz stones, tarnishing and losing the moonstones, possibly because I wear one of them daily. I would think that the product would withstand regular wear, as I was told when I first saw the company selling at the Calgary tattoo expo. The sales staff reiterated the quality of the jewelry. I contacted the company and was told that my purchases, less than a year ago, do not fall within their warranty. They would however, be happy to sell me ONE replacement moonstone, as a one time exception, for $25 plus the cost of shipping. This was one of my favorite finds over the past year and I have referred numerous customers your way, what a shame. Take your business to a company that believes in their product as much as you love their product. read more

My whole experience with Moonglow Jewelry was fantastic. The website was easy to use, but I had a question regarding a special request. I called and spoke with customer service. They were more than happy to assist me and accommodate my request. My order arrived quickly and nicely boxed. My BFF just loves her new Moonglow necklace and I will be ordering one for me and my honey soon too. read more

It has been a couple of years since I have purchased from Moonglow; however, I purchased one for my friend and myself. Then I was so happy with them that I bought one for my daughter. My daughter loved hers so much, she order moonstone bracelet with her sons moons. Then I bought one for my granddaughter and I had accidentally put the wrong birthday, when I contacted Moonglow, they happily replaced the card that came with the necklace to her birthday. they would have replaced the necklace but by chance, it was the correct, full moon! I am very happy with Moonglow's customer service and their products. I have worn my necklace often and it is still as beautiful as the day I received it! Thank you so much Moonglow Jewelry! read more

Got my necklace last summer & wear it often. I hope am planning to get them for my my daughters & grand daughters this year!! I was worried About them getting wet but had mine on I the shower & it was fine!!! Great for people you just know know what to get!! read more

I absolutely love their jewelry. They are well made absolutely beautiful. The shipping was fast and their customer service is amazing. I had a problem with a ring I bought my own fault I ordered the wrong size, when I contacted them about returning it they asked if there was anything that they can exchange it for and I explained that since I loved the jewelry so much I had already ordered more. They had already processed the refund before I told them that and suggested that I can keep it or give it to someone that the date also means something. They are really amazing and I cant recommend them enough. read more