We hired Elevated Flooring Services to refinish our floors over spring break. They did an excellent…read morejob. The whole process was seamless and done in the timeframe Patrick told us. They not only refinished the floors but also fixed a few areas where we took out some railings and tied the new wood planks in seamlessly. Would definitely recommend them to anyone looking for hardwood floor work.

Our floors look beautiful. The experience was great: prompt reply and service, and really…read morecompetitive price wise.

This was such a lovely experience from start to finish. Rebecca was so communicative throughout the…read moreprocess and arranged all the pieces for us to have new countertops installed-- from retrofitting a new sink to picking out the slabs we wanted to the actual install (which she managed to fit in just before Christmas-- phew!) We are so happy with our new quartz countertops and thrilled that they came in under budget!

Everyone I encountered was great. Working with my HOA rules and the building management office is…read morecomplicated and exhausting. I would not blame anyone if they refused to work in this building. It's that bad. Rebecca handled everything with grace and was always solution oriented. The installation team was a dream and the countertops are gorgeous. From top to bottom they care about doing a great job.

I cannot state enough how happy I am with Harmony Painting. The end to end process was…read moreprofessional, timely, and incredibly high quality. I have built a home and renovated 3, and I have not worked with a painting company as good as Harmony. They painted my exterior that was both siding and brick. I did a white and black modern scheme, and neighbors walk by and comment how great it looks. Carlos was the project director and Sergio the crew leader, and both were a pleasure to work with. They answered my questions, were respectful of my property, and came back 2 days later for touch up. The job site was always clean. I am already getting a quote for the to paint my kitchen cabinets!

The initial process with this company was good. They were quick to give me an estimate and…read moreschedule. They arrived on schedule and looked ready to go. HOWEVER- I arrived at the final walkthrough at the scheduled time, and they were still not done clearing out their supplies. This was okay and I assumed more work would be done. When I returned to my home later that day I was appalled. There was brown liquid spilled on the cabinets and floors, paint spilled on the floors, stairs & countertops, outlet covers missing (still not found), painter's tape still stuck to the walls & baseboards, and sunflower seeds littered across EVERY single floor in the house (including the in the carpet and the bathtub). I am shocked at the way the house was left and how sloppy this was. This was not the condition that it was supposed to be left in. I had a showing the next morning so had to spend over 3 hours cleaning it. I contacted the manager about it and received a $275 discount. They did offer to come back over and "take care of these items" but I had no time to let them come back so I had to take care of it myself. For how much I paid to for this to be done I expected way more from this company. I will not be using this company again.

I needed a 2nd opinion on an electrical box replacement and reached out to R & A. They (Tim)…read moreresponded quickly and offered to come by and check it out. He disassembled the box and showed me why I did not need to make this replacement which was going to cost around $14,000. He never offered to do the work himself and would accept no payment, not even a service call payment. Highly recommend!!!

I never actually had any work performed by R&A, but somehow the customer service experience still…read moremanaged to short-circuit itself. I submitted a Yelp project to get a quote on installing a smart thermostat. Rick called me immediately and told me he was driving, so if I texted him my name and address, he'd get back to me in about 40 minutes with a quote. Sounds reasonable. So I texted him. And waited. And waited some more. After more than two hours of radio silence, I sent a simple "Hello?" Suddenly, Rick called me back sounding like I'd just sent him 47 texts, hired a private investigator, and filed a missing persons report. "Umm... I got your message. I'm going to have someone call you with a quote." Great. That's literally all you had to text me two hours earlier. Eventually someone called and quoted me $259 to install a thermostat. Not exactly a Yelp special, but fine. We scheduled the appointment for 10:00 a.m., and I rearranged my schedule to make it work. A few days later, Rick left me a voicemail asking if they could move my appointment to 9:00 a.m. instead. He specifically said to call or text him back. So I texted him back. Can you guess what happened next? If you guessed "absolutely nothing," congratulations, you've worked with R&A before. I explained that I couldn't do 9:00 because I had another appointment at 9:15 and had already moved things around for the original time. No response. Not a yes. Not a no. Not a "See you at 10." Not even a thumbs-up emoji. At this point, I wasn't sure if they were coming at 9:00, 10:00, or sometime during the next presidential administration. So I canceled. The funniest part? The second I canceled and pointed out that this was now the second communication failure, Rick magically responded almost immediately: "Okay. Sorry for the poor communication on our end." Amazing. The fastest response of our entire relationship happened after they lost the job. If their electricians communicate with each other the way they communicate with customers, I hope they don't work on anything that requires wires to connect.

As one of the other reviewers said, these guys use subcontractors of varying quality. They had to…read morerefinish the floor 3 times because the owner insisted on sending the same crew back each time (which makes sense if using a fixed-price sub - keeps their profit intact). I communicated my concerns professionally (and almost apologetically) with the owner as we went, but I'm not sure that any of them were addressed directly with the crew - rather they were just given basic instructions at the start of each day to fix the problems from the last go 'round. I'll give them credit for trying to make it right, and the floor looks a lot better than it did when they started, but it still wasn't 100% at the end and they didn't want to listen to any more complaints. A list of items specific issues that as far as I can tell were never communicated back to the crew: - The first thing the crew leader did was take a dump in my bathroom, without asking, and made this a daily ritual. - They didn't bother to cover anything up before sanding - no sheathing between rooms, no covers over the vents - so dust was everywhere in the house. At least I had the good sense to turn off the HVAC, but still had to change the air filters several times before they finished the job. - They sanded/buffed the carpet, trashing it where the carpet meets the hardwood. - Stain was applied in some places across grain / boards rather than same direction leading to stripes (1st attempt), and inconsistently leading to dark splotches (2nd attempt). - They used my ladder (from the garage) without asking. - They left gobs of topcoat around trim and puddling elsewhere. - They did not take the time to use filler properly after the second attempt - there are dark spots around nails, knots, and where sanding was rough. - Hand sanding was quite rough in several areas leading to dark stain, especially around trim, cabinets, toilet, etc. And they didn't thoroughly clean or screen before coating in several places, leading to dirt and debris in the finish. - Stain spatter was left on the wall from brush work and flinging wet towels. The sinks were a left an absolute mess. - There was no real cleanup to speak of and patches of grass are dead in the front yard where they cleaned stain off their tools and equipment. - The "suicide cord" they were using to connect to 240V was a fire and safety hazard. After attempting to share my last round of concerns (not asking for them to redo it again but rather just trying to share some of the issues for future improvement), Anthony told me to stop looking so closely and asked, "You gonna blast us on the internet?" indicating his level of concern. For a website that touts their high level of professionalism and reputation, the crew did not reflect it. If I wasn't a professional contractor myself, then this might have been a traumatic experience. And if I knew the crew and could have hired them directly, then I would have undoubtedly paid half as much... but then they might not have redone it 3 times (especially because I would have kicked them out after the second attempt). I never asked for a discount, and one was certainly never offered. I'm leaving 2 stars because on Yelp that means it "could've been better" but for the price I paid to go with the "pros" I regret not giving one of the other bidders a chance.

Update:  It's now been 2 months since my wood floors have been resurfaced, and I'm very happy with…read morethe work.  The crew brought out the natural wood grains, and they show beautifully.  Also the hardener is fantastic.