I got a flat today, and did not have any tools on me. I pulled into majestic, a little concerned…read morethat they might gouge me since I was stuck there. They had me on my way in less than 10 minutes, and charged me less than I offered to pay, which wasn't much to begin with. First time a flat tire made me smile.

I had several services performed here as a first time customer over a period of a few days. I have…read morealways worked on my own vehicles in the past, so it's hard to trust someone to perform the same work with the same attention to detail - as if it was their own vehicle. Words are just words, but I want to say that I was very pleased with the work and the cost. This shop will not give you fluff. They are straightforward and to the point. If you want someone to hug you and wipe tears, go to a con-man shop. If you want a straight forward summary with a no-bull atmosphere, come here. It is rare for me to recommend a shop that would perform to the same or higher standards I would do myself. This is a shop that is worth the visit.

UPDATE- the dealership finally considered the circumstances and became human and refunded my money…read moreMy sales person Jessica was the one that was Human. She was amazing. She was always amazing throughout all of this. She was the one that called me. She was the one that told them. I did the right thing and called them an hour and a half after I put the deposit down and that I did the right thing and I should get my money back. So kudos to Jessica. If you're gonna go to the dealership go to Jessica she's amazing. Do not use this dealership. After I put a $500 non- refundable down. 2 hours later I had a very unfortunate circumstance happen where I couldn't do it. I'm a single mom and I work three jobs. I called them less than two hours after I put the money down asking if I could get my money back. And it's Christmas time and I'm a cancer survivor. None of that mattered they just keep your money. They don't care if you don't buy a car from them even though I told them I couldn't afford a car from them because of the circumstances that changed all they cared about was their money. come to Columbus and buy from, Germain Lexus of Easton or Dublin. It's worth the drive. They have much better customer service. The guy at the Toledo Lexus dealership told me the car sat on their lot for 85 days before I came in, then had the audacity to try to convince me that because of the hour and a half that the car was held for me, that I killed a sale. Are you kidding me! You can't sell a car for 85 days and you try to blame me? They certainly weren't going to sell it in another hour and a half if they can't sell it after 85 days. The fact that they tried to blame that on me is unreal. the The fact that they can't have a little bit of human decency for a person an hour and a half later,after they putting a deposit down to provide it back. It's just unreal. You can go to Germain Lexus Of Dublin and they will hold a car with for you with no deposit down. You can go to Germain Lexus of Easton and put a deposit down on a car for $500 and if something changes they will refund your money back. Not this group! They don't care about you as a human being at all. Buyer beware read all of the negative reviews. Choose a different dealer.

Great customer service and an easy car buying experience. Everyone was helpful and professional…read more Would recommend this location!

Ford EcoSport Date of Vehicle Purchased April 2023, from…read moreCleveland Ohio Ford Dealership. November 20, 2024. We had received multiple letters about a recall. The NHTSA Recalls Notice 2SV905. Ms. Dailey was on her way back from Monroe Michigan. In the process of her trip back to Ohio Her vehicle started to malfunction. This was due to the Oil Pump Tensioner belt. The vehicle was taken to Bauman Ford for inspection and repair. February 15, 2025. The vehicle had was picked up and the repair was completed. I was to believe that this recall was taken care of and the issue with the vehicle was solved. August 2025. Myself and my bf received another recall notice from Ford. This was recall notice NHTSA 23V905. This recall had to do with the belt tensioner arm would fail. This would call a loss of oil engine pressure ad this would put the driver at risk. Sunday September 21, 2025. My Bf was driving the EcoSport and made about five miles down the road and the vehicle engine stopped forcing me to pull into someone's driveway. I had the vehicle towed to Bauman Ford in Genoa 22110 OH-51 Genoa Ohio 43430. Monday September 22, 2025. I received a call from Bauman ford genoa service department. I talked to Todd. He told me that one of his technicians looked at my vehicle and that he believed nothing was wrong with the vehicle. I proceeded to go up and take the vehicle for a test drive it then stalled out and the vehicle was not mobile. I had the vehicle towed back for the second time to Bauman Ford Genoa. Tuesday September 23, 2025. After conferring with Mr. Disney Vacation Service manager, we got Ms. dailey a rental vehicle and Todd the service representative told me that it would be a purge valve. I was told that if I could retrieve a purge valve from one of the auto parts stores that he would put on the valve for $300.00. I then went to Oreilly's and retrieved a purge valve canister. I then returned to the dealership and he said it was the wrong part. I then proceeded Advanced Auto parts store and ordered the purge valve that was needed for the repair. Wednesday September 24, 2025. I proceeded to go to advanced auto parts and retrieve the purge valve for the 2019 ford EcoSport. I proceeded to the dealerships and Mr. Dailey told me that I again did not have the right part. I was then told that I would get the part at fords costs and it would be place on my car. Friday September 26, 2025. I received a call from Disney Vacation guy and he proceeded to tell me that the purge valve was placed on my vehicle and the vehicle would not start. Todd told me that the problem would have been associated with the active recall and I might need a long-term rental and I would be charged nothing. He then called me and said it was a crimped wire behind the battery. I am confused, so after all of this was it just a crimped wire? Was the purge valve actually bad? We still have an active recall but he did not seem to address the issue? I don't feel that I should be responsible for the bill which was around $557.44? If the wiring was bad why put in a purge valve? Mr. Todd Gordon also had times said he was not sure what the issue was? I am wondering was he guessing? I mean is my vehicle even safe to drive? I would like a full refund as myself and Bf are worried that is this vehicle safe to drive? Baumann Auto Group Chat Team I would like a refund Understood. Amount charged and last 4 of the card? 557.44 Thanks. Last 4 of card? Receipt photo? 1957 Noted: $557.44, card ending 1957. Anything else? I would like this refunded We'll process refund to card 1957. Approve? This repair did not fix the issue Understood. Authorize refund $557.44 to card 1957? yes Submitting refund request now for $557.44 to 1957. yes Refund submitted. Email soon. 3-5 biz days to card. yes Great. Anything else I can help with today? can you confirm this please? Yes--Refund $557.44 to 1957 submitted. Ref 91938. 10/20/2025. I just got off the phone with Jeff Brown. He refused to give me a refund. DON"T BUY A CAR HERE OR GET IT SERVICED! HE LIED!

I definitely recommend Baumann, they made my car buying process easy and smooth & the service…read moredepartment always gets my car in fast!

Pretty stingy place to look for a vehicle,…read more I inquired on carfax.com about a 2025 Jeep Gladiator Mojave, later that day I was called by unfortunately later to find out an absolutely awful salesman by the name of Steve Myers. (I feel awful for anyone who has to work with this egotistical sore loser) I asked over the phone if the vehicles price is negotiable and if I could toss in an offer, he stated how the dealership is a volume dealer and their prices are put "aggressively" which didn't ultimately answer the question but I didn't think much of it and tossed in an offer. Few hours later I was told that the vehicles price is firm, to which I responded by saying "Okay, let me know if anything changes", he tried to justify the price by sending me a data analysis report of similar spec to spec vehicles within a 300 mile radius of the dealership, his vehicle was ranked 3rd for best price in the market, I asked him "where's the location of the first two" to which he claims that locations are not given. After doing not even 10 minutes of digging, I found both. 2 days later, he messages me saying "I saw it." In my response to me seeing the vehicle he failed to provide me information on. Cool I guess? 4 days later, he sends me the listing again and he drops the vehicles price by about $200-300-ish. I told him to delete all my information as I'll be looking for other options in the market since I wasn't too fond of his tone from the start, he states my offer "was not exceptionally fair" to which I show him a better vehicle in the market with a lower price than his AND lower miles than his. His response? "Go buy it." What a ways to go for a salesman Anyways, spend your hard earned money elsewhere if you're looking for a vehicle, this place does NOT deserve your business.

I initially had a RAM truck that was diagnosed as needing approximately $2,800 in repairs. Instead,…read moreI was hit with a staggering $5,000 bill. They were able to help my family and me out. Thank you, Nas, Ryan, and Anthony, for your help in working diligently to fix the problem.

Incredible service!!!! I was 200 miles from home when my transmission went flakey. A friend…read morerecommended me to Earl, and they weren't kidding about their HONESTY, SPEED and CARE they give you. Jeff, the manager, was a rockstar. I only had to wait FIVE minutes to be helped, and when he had evaluated my car and said it was just the heat messing with an old car, he even topped off my transmission fluid, because he could tell it was low! For a "broke college kid", Earl Bros is a lifesaver. Even out-of-towners are treated like family, and to me that was everything. Give them your business!!!!

I told them another shop had tried to fix my transmission and kept it for 10 months. they said they…read morecould fix it, after 2 weeks they told me they had given up and they would put it back together so I could take it to another shop I paid $90 to tow it there and $100 to tow it out. When it got to the next shop, I opened the hood and it looked like they never worked on it. The computer and a bunch of wires were laying on top the battery. The shop i took it too said it is badly disassembled and they cannot fix a mess they didn't create. Earl brothers didn't charge me, but I spent two hundered bucks towing it and wasted another two weeks.

Overall after a bit of complications which myself or the dealership couldn't have predicted, the…read moreused car manager was able to work with me and showed the customer service that exceeded expectations. Happy overall with my purchase.

Do not take your car here for service. Customer service here is very rude and disrespectful. Very…read morehorrible experience!

Great place people and prices . Much lower than the rest . Quick service . Close to homeread more

These guys were great. I was trying to squeeze every last bit out of my failing alternator, but my…read moretruck broke down on my way to work. I was about a mile away from Tuffy and when I called them, they offered to come jump me and get me to the shop for free. They made sure it was the alternator, quoted me a fair price and got it done in just a couple of hours. I was able to pick up my truck on my lunch break. While I hope my truck stays strong, when it needs work I'll take it here.

I walked in after 10 am for an oil change on a Saturday and noticed there was only one worker. He…read moredid come in to greet me and warned it may be an hour before he could start on me and I told him it was fine. About 30 minutes later more workers came in and one of them walked up to me and asked for my key. There was no discussion of what type of oil change (ex. synthetic, etc) or pricing. Approximately 10 minutes later he asked for all my info (name, address, phone#, email) and gave a price-indicating they were finished with the oil change. I asked if the Yelp check-in coupon could be used, but he stated they already changed the oil with all synthetic and the coupon was for half-and-half. I didn't feel he was being rude in any way, I just wish there was more dialog and that I had a choice. Overall, it was a decent straight-no chaser experience.