I had his dad prepare my tax returns and then his son Scott took over when he retired. After 20 plus years of Scott doing my returns I complained last year about their errors and he said he has more business than he wants and I can take my business elsewhere. It still hurts. read more

I have spoken to Scott several times to get my tax situation in order and at first glance it's seems as though he is very helpful and can actually lend you a hand with any tax issues, wait until the follow up conversation to realize that he is either lost in what he is doing or is just simply incompetent and doesn't know where to start. Somehow he got the nerve to essentially call me a liar when I repeated what he directly told me just days before. Very much unprofessional and full of himself. He can talk a good game but the service and reliability is very bad. read more

It is once again Tax Season and I would like to take this time to highly recommend and refer Moore Accountancy, they have been doing our taxes for the past 7 years and have done a tremendous job in helping us to navigate the ever changing tax system. Scott and his staff have gone above and beyond to keep us informed and have assisted us with advice on how to handle changing tax issues. I would absolutely send any of my friends, family or acquaintances to Moore Accountancy for any tax concerns without a moments hesitation! read more

Scott is awesome. I have been a client for nearly 15 years. Scott and his staff are professional, detail oriented, prompt, and courteous. One feels like family when going to his office. Scott always takes the time to answer any and all of my questions and, since I often come to my appointments somewhat unprepared, his patience is one of his many attributes. We review the questionnaire together and Scott fills any holes I may have left. During each visit, Scott also takes significant time just catching up, asking about family and life. He's a wonderful guy. I have referred many people to Scott over the years and will continue to do so. read more

Scott has been doing our taxes for several years now. He is very knowledgeable, quick, and very friendly. I would recommend Moore Accountancy to anyone looking for a quality cpa. read more

We used Moore Accounting for several years for both our personal and corporate taxes. We found a pattern of them asking for our tax records, receipts, corporate P&Ls repeatedly year after year even though we had already provided it to them. I personally started to wonder if I was losing my mind. Our bookkeeper would send them our files at the beginning of the year and then months later they would ask for them again. We finally started documenting electronically what we had provided them so that we could resend it again when they would inevitably ask us for the materials. They had ongoing staffing issues, at one point his wife was working the reception desk because one of Scott's main people had significant personal issues. Unfortunately we let these shortcomings continue. The straw that broke the camel's back for us was when we had started documenting electronically as well as our phone conversations what they were provided and what else they needed. We started these efforts the first week of January. As expected by April, we were asking what the status was with the filings and this key person working for Scott confirmed that she had done everything she could and our taxes were sitting on Scott's desk for his review. Well they sat there and sat there and by July we were asking what was going on. By October, Moore Accounting finally sent us paperwork about filing our taxes but I noticed one key detail: they had filed them late. The upshot was we got hit with significant penalties. We fired them and replaced them with a fantastic CPA firm that has never had these unprofessional and scattered practices. I would not recommend this CPA firm at all to any small business or individual. read more

We wholeheartedly recommend Moore Accountancy for all of your tax needs. We've worked with them for many years and have been extremely satisfied with their professional and efficient help. Scott and his staff are easily accessible and prompt in answering calls and emails. Scott keeps us informed throughout the year on changes that may affect us. We look forward to working with Moore Accountancy again this year. read more

I would not recommend Moore Accountancy to anyone and here is why. Upon receiving my completed tax returns I noticed an error which had to do with my fine for not having medical insurance. I e-mailed Sobha, the tax preparer on Friday, 3/3 the day I picked them up with the error I had found. On Wed 3/8 I still hadn't heard from her until I forwarded the e-mail to the receptionist to have her forward it to the owner of the company, Scott Moore. Sobha replied back 2 hours later saying she would look into it and get back to me. Now mind you, my returns had already been transmitted to the appropriate agencies. On Friday the 10th, still no word from Sobha regarding the error until I left a message for Scott Moore. In which he never responded to my e-mail or my message. Sobha eventually called me back and said that in fact she did make the error and the amount I would owe for the fine would be $695 instead of $1390 as indicated on the returns in error. On my way to pick up the amended return, Sobha calls and tells me she made another error and what I really owe is $1126 for the fine. That's 3 different amounts that I was given and in my opinion unacceptable especially when you're dealing with the IRS. By then I was frustrated with the incompetence and lack of timely response from this preparer especially when I paid $395 to have her do my taxes. I knew I would have to pay the fine so that wasn't the issue it was how much do I have to pay. When I walked into the office I told Sobha that the mistake in my opinion was a big one especially since I paid her $395 to do my taxes and the fact that I'm the one that found it. I then requested to speak with Scott Moore, the owner. He came storming out of his office in a aggressive bullying type manner as to intimidate me yelling "we are only humans and humans make mistakes what do you want me to do about it". First of all attacking me, the client as he did is very unprofessional. He claims that I came into the office mad. Of course I was mad. Still no excuse to attack the client. . Wouldn't you be mad if your taxes were done incorrectly? And no I wasn't yelling. But Scott was. Secondly what he should of done was apologize in which he never did. Thirdly for my trouble, Scott should of offered me a partial refund for the fee I paid him especially since I had to come down from the Santa Cruz Mtns to his office in San Jose to pick up the amended returns. But it was apparent that Scott is greedy and did not offer. Instead, Scott had to try and prove to me that I answered the question incorrectly regarding insurance by pulling out the questioner and putting it in my face showing me that I answered no to the question. The questions was "Do you and your dependent have insurance". I answered that question with a NO but had included a post -it -note saying my other dependent had insurance. I found that post -it - note in my other documents that Sobha had returned to me and sent it to Sobha and Scott in an email on Saturday 3/11. So someone in their office completely ignored it and that is why I was to pay $1390 in the first place. Again, in my opinion when dealing with tax returns, mistakes should not happen. When I told Scott that I would not becoming back next year his response was "good. I don't care. you go your way and we will go our way". Clearly, Scott cant handle it when a client finds a mistake that his firm made and calls them out on it. Scott then had to take to another level and be vindictive as to cancel the tax appt my brother made with him. Basically taking it out on my brother because I was angry that his firm made the mistake and I was the one who found it. Is this how a professional acts? I think not. Clearly this firm lacks in customers service skills, knowledge of the penalties regarding the medical insurance fine and response time in returning phone calls and e-mails. In Moore Accountancy Mission Statement the words "Professionalism" and "Excellence" should be removed. It is false advertising and neither one of those words were exhibited by Scott Moore. FYI Scott Moore, I posted a shorter version of this review on my Facebook page and low and behold 7 friends and a family member stepped up and claimed they are your clients as well. Those who have already seen you this year will not be coming back next year. Those who have made appts will be cancelling. Don't you just the power of social media??? I sure do!!! read more