Dr. Simpson was amazing. She was friendly, informative, patient, knowledgeable, and helpful…read more She took her time in explaining what my dog needed for his procedure and how the procedure works. She also explained that during the procedure there is a possibility he might need surgery depending on if there is any damage to the area. She even drew out a picture to help us understand better. Dr. Simpson has great bed side manners, is empathetic, is passionate about her job, and guinuenly cares for animals and their well being. The receptionist provided great customer service. She was nice, helpful, and informative. Thank you for providing great care for my dog.

I have been to VMSG on more than one occasion, with different pets, and I am always so happy with…read morethe treatment we as the humans receive, as well as our beloved pets. They are cautious but direct with their care and approach and value that. I am grateful for everyone at VMSG, they truly have been a saving grace for our little furry family members. My recent situation was scary at best and the surgery was risky, but I put all my faith in Dr. Simpson and her extensive experience and we brought my dog home 4 days later. I am forever thankful for VMSG being here and providing great care.

They did an excellent job taking care of my pet who needs to be hospitalized after falling off a…read moretable and hitting his head on the asphalt in a freak accident. He has brain cancer already and had a seizure right when the event happened. It was horrifying. Had he been taken to VCA veterinary hospital one night stay would cost me $5K which is highly unfortunate because many pet owners assume this is the cost everywhere and end up euthanizing. I find that highly unethical on behalf of vet hospitals who are supposed to help owners save their pets lives, not sacrifice them because of insane costs. Horizon had limited doctors on staff and my primary vet asked them to take my pet in and I paid $1100 for one nights stay and they took excellent care of him! I couldn't be more appreciative of this hospital and their team. Thank you so much. You're life savers not just for pets, but also their owners!

So grateful for a 24 hour emergency vet that is so helpful and caring all while dealing with a high…read moreinflux of urgent patients. Staff is always understanding and provides accurate information quickly and kindly. Always a positive experience even in the scariest of times for me and my pets.

We've gone to Oaks Urgent Vet twice now and both times had nothing but good things to say about our…read moreexperience. The space is very clean and comfortable, with calming sounds and enough space in the rooms. The staff is very professional and compassionate and responsive. The first time we went we saw Dr. Kohltfarber. He was very kind and explained what was going on in clear language, and answered all of our questions about how to care for our dog after leaving. The most recent time we went we saw Dr. Ferdowsian. She had to share some scary news with us but was so professional and down to earth that, even though I did feel a bit panicked, I was able to ask all of the questions I needed to and I left feeling hopeful about our dog's plan of care. She also contacted us after our visit to check in and was very compassionate and attentive with all of our concerns. Because of her quick findings at our most recent visit, we were able to get our dog scheduled for surgery at a specialty center that same week to have the issue resolved. Now our dog's quality of life is back to normal, and we couldn't be happier. They are also very clear about costs, including explaining all of our options for diagnostics and treatment. We felt their costs were fair too. We never felt confused or lost, even when we brought our dog in for a more complex problem. If your pet has an emergency I would absolutely recommend them.

No one wants to go to a veterinary urgent care…read more Overall, we had a good experience here. Our boy Atticus was having problems urinating. The staff at Oaks Veterinary were very kind to us and sat us in a semiprivate room up front while Dr. Jimenez did some tests on our kitten (he's 12, but he'll always be our kitten). The diagnosis was Feline Idiopathic Cystitis and we were sent home with a variety of medicines, some cans of prescription urinary care food, and orders to follow up with our primary vet in about a week for more tests. Everything was pretty pricey at $1700, so I appreciated that they gave us the cans of food for free (which our primary vet didn't do when we eventually followed up). They also sent the records over to our primary vet, which I appreciated. I had to follow up with the office staff about getting copies of the records for myself and, when I reached out with concern about how long it should be taking Atticus to recover, it took about 5 days to get back to me. Those are the only reasons it's not 5 stars. Lots of parking and food places nearby if you need to wait.

No one ever wants to take their pet to the emergency vet, but I'm so grateful VSEC is there when…read moreit's needed. We have a 14-year-old indoor cat who gets extremely stressed in carriers and at the vet, so we don't have a regular veterinarian. When we came home from a weekend trip, we discovered she had a ruptured anal gland abscess. It was painful for her and frightening for us. We brought her to VSEC on a Sunday afternoon in mid-July, and Dr. Jeffrey Ohm and his compassionate staff took wonderful care of her. They examined her, treated the wound, prescribed medication, and even trimmed her nails at our request. We were back in the car in about two hours. The total cost for the exam, treatment, prescriptions, and nail trim came to just under $500, which we felt was very reasonable for emergency care. Thank you, Dr. Ohm and the entire VSEC team, for the kindness, compassion, and excellent care you showed our girl. We truly appreciate everything you did.

So many things: from the unfriendly reception person to the fact they couldn't find the account…read moreeven with their receipt to the incorrect canned food we were sold that the dog is allergic to and could have led to him getting pancreatitis ! A horrible corporate outfit that delivers terrible care!

Big thank you to Dr. Gibbs and the VCA staff!!…read more I had a holland lop named Oliver who was suffering from dental disease and other complications due to his dental decline. Dental care and exotic knowledge was difficult for me to find when I moved to SoCal, and we felt we found a true gem here at VCA. Dr. Gibbs is a stellar veterinarian and my partner and I felt Oliver was receiving exceptional care under the VCA staff. Dr. Gibbs is a kind, knowledgeable, and understanding veterinarian who truly cares about what she does! When it was time for Oliver to pass the rainbow bridge; we felt he was receiving the best and most loving care up until the end. We would also like to thank VCA vet tech, Ricky, who assisted with Oliver and provided him with warm and loving care. We worked with the VCA team for almost a year, and when the time is right, we look forward to utilizing them again for their outstanding rabbit care and professionalism. Thank you, VCA!

I wish I could give this place more than just stars. They were there when I needed them most and I…read morecan't thank the staff more for my experience. After being turned away in Ventura by an emergency room that clearly could not see the severity of my dogs illness, I ended up at VCA. Immediately they were welcoming and took the time to go over my 10 month old Bernese puppies history. They asked questions and listened intently. As I sat waiting, a huge rush came in, and I noticed the receptionist, Kate, handed everything with care but speediness. She got all of us taken care of in the order of severity and I can not thank her enough for listening and seeing the pets for what they needed, unlike the other facility I had been to. Once I was seen, a lovely gal named Cheyenne came to get my pups vitals and she was so calm and sweet. She talked to me like a real life person and not some frantic pet mom, which put me immediately at ease. Dr Duran was the vet for intake and she was so helpful in not wasting my time or money in tests that were unnecessary, but still enough to figure out what was going on with my poor boy. She came up with a game plan and sent me off until his X-rays were back. Even at 2:30 AM when I came back in for updates, both her and Cheyanne were lively and intent on helping me understand what was going on, something I could never do that early in the morning! My boy stayed with them for two nights (36 hours) and I have never had so much peace of mind in such a scary situation. They got him treated and loved, which is all I could ask for! The twice daily updates were a life saver in keeping me in the loop, and the reassurance they gave that I could call at any time. Again, I can not rave about this place more. After being in the pet care industry myself for years, this is the BEST treatment along with urgency I have ever received. VCA, you're doing it right!!! Thank you!!!

The most caring and empathetic team came to assist with the end of life care for our bulldog. They…read morewere sincere, patient and so caring with our family during this time.

Epically grateful!!! Next day appt, compassion and options to help.amazing communication amd…read moreexplanation.

-REAL HEROES!- IN AN…read moreEMERGENCY-THIS HOSPITAL IS THE ONLY ONE TO GO TO.... We were making dinner last week when we noticed that our dog was having trouble standing. So we jumped up to check on Him and start the search for what He might have gotten into. We searched the room that He'd come out of and spotted the unopened bag of candy laying on the floor... The candy He'd gotten into was a bag of candy that had Xylitol (Poison for dogs) in it. We were Horrified! So we jumped into action, called the closest Emergency Pet Hospital in Goleta, Ca. they were no help us...nor did they recommend a hospital that would. So we continued the search on our own...frightened that we wouldn't get Him there in time. We finally found a Pet Emergency Hospital in Santa Maria Ca. about 2 hrs away that warned us to get there as quickly as we could and they would wait for us. When we arrived, They had already spoken to Poison control and were all and ready to start on him. When we arrived, the woman behind the front desk was clearly waiting for us. So she alerted the Doctor on call who was ready and handed the bag of the Xylitol candy over to them to see exactly what we found. They were prepared and ready to work on getting the poison out of his system. Before his liver was damaged. We were pretty shaken by the time we arrived but they were amazing... they explained the process that they has to take and assured us that they would keep us apprised of how things were going and what would be next. We were immediately made aware of what was necessary to get him out of danger and what would come next. We were trying to breathe normally and act like grown ups but not sure we pulled it off. So we waited and told often how He was responding and what would be next, with time commitments, et al. The other thing that is really was the most impressive to us was the treatment that we were given throughout the entire visit. We've over the years, had dogs, cats, and not once did we see refreshments for those of us waiting for any news while the time passed. In an emergency situation, the last thing you think about is eating. But, there were chips, cokes, coffee provided to help us all get through the long night. The women here were comforting, positive, and available for any and all questions at any time. Talk about PROFESSIONAL....THEY ALL GET AN A+ So, with humble Gratitude and the ability to breathe without fear...... *TAKE OUR ADVICE! -Don't waste time going ANYWHERE ELSE-You're the MOST SAFE HERE! WITH SINCERE GRATITUDE AND RESPECT KATE, BRIAN AND MILO COWAN CARPINTERIA, CALIFORNIA THANK YOU!

I'm leaving this review because I hope my experience can spare other pet owners unnecessary time,…read moremoney, and stress. After my dog ingested a cord, she developed indigestion followed by significant discomfort when swallowing. To avoid the overcrowding at my local emergency veterinary hospital, I drove her to PETS, hoping she would receive timely, quality care. Unfortunately, my experience at PETS was one I wish I could have avoided. From poor time management and communication to feeling as though maximizing revenue was prioritized over appropriate patient care, the entire visit left me with very little confidence in the team. I understand that veterinarians are obligated to discuss all available treatment options. However, I also believe an experienced and ethical physician should use clinical judgment to recommend what is medically necessary rather than presenting every possible intervention when the ultimate conclusion remains the same. Had I not had a medical background, I believe my visit could have easily exceeded $2,000. I also felt pressured through fear-based conversations. Rather than using her experience to provide reassurance and guidance, Dr. Chu repeatedly emphasized worst-case scenarios and strongly encouraged hospitalization overnight. As the evening progressed and I witnessed repeated delays and poor follow-through, I lost trust in her recommendations and in the team's ability to care for my dog. I arrived around 5:00 p.m. I gave verbal authorization for subcutaneous fluids and chest X-rays early in the visit. However, the X-rays were not performed until nearly 7:00 p.m., and the fluids were not administered until I was preparing to leave around 1:00 a.m.--approximately eight hours after I arrived. Waiting more than five hours for treatment that had already been authorized was unacceptable. The experience left me with more questions than answers. After speaking with my primary veterinarian, I realized much of the uncertainty I experienced appeared to stem from a lack of confidence and clinical judgment rather than the complexity of my dog's condition. This experience added unnecessary stress during an already emotional situation. Thankfully, my nursing background helped me ask the right questions, advocate for my dog, and avoid additional expenses that I did not feel were justified. I hope this review helps other pet owners make an informed decision. No one should have to question whether their pet is receiving timely, appropriate, and trustworthy care during an emergency.

Positive experience w/VEG starting w/my call last night. They put me through to the Vet on the…read morephone which was extremely generous. Yesterday, Saturday we tried VMSG / closed & Horizon: Unable to be seen due to capacity limits. Today drove the hour to Stevenson Ranch. Due to just one Vet available we did have to wait a significant time, however staff is very friendly & attentive, checking back w/us as to why the delay, which is very considerate. Faculty is clean, snacks & coffee / water for the pet parents as you wait. Emergency is always pricey, although we talked out the options & made a comfortable choice for our girl & our wallet. Highly recommend...again, the staff, chef's kiss

I came here at night after my kitty got into a lily plant & I was so glad I did…read more as soon as I met dr. ana I knew I was in good hands. right away I felt at ease with the situation knowing they would be able to help him. when she told me they could make me a bed so I could spend the night with him I almost cried. my kitty has been in vets/hospitals before and the worst part is always having to leave without my baby. I ended up calling out of work to stay with him the whole time & during his stay he was treated so well. he had his own doctor & nurse, they would check on him every couple of hours or so and always took care of anything he needed. my kitty has a history of having a uti & wasn't peeing for the first 12 hours. I wasn't too concerned because he does that when he's in a new environment naturally but different nurses were so attentive with checking his bladder some even did quick ultrasounds. It is expensive but so is every other emergency hospital & my bill was actually the same price as when he was in a different hospital a few years before & there I was only able to visit him for 30 minutes. I think being able to stay with him the whole time made all the difference for me & my kitty too. I know he would've been stressed being left alone in a cage for almost 2 days and that could've affected his recovery. thank you to everyone who was so sweet to him giving him love and attention. he literally was purring his whole time here & he was actually a little upset to leave.

They were wonderfu!. Just waited a couple minutes and after the doctor evaluated my cat, she…read moreexplained everything, gave her a medification to relieve abdominal discomfort and sent me home with another med. I think they saved my cat's life as she hadn't eaten in 3-4 days!

So annoyed at that Urgent Veterinary Care technician and management team. I have a feral cat who…read morehad a bloody external ear wound with alopecia. Without running any tests the vet came back and said it might be cancer. I acknowledged that may be the case but thought it was alarmist and premature to say that. The technician came back after cleaning the ear up to say they at this point they do agree it's a wound with possible infection, not cancer. Although they wanted to meet with me to go over the treatment and meds before I left, they forgot to put an antibiotic medicine dispenser in my bag, and three separate times I had to remind them to go back and give my (feral) cat his first dose of antibiotics, and flea meds, and remind them again to check for worms. They also forgot to give me topical antiseptic pads so I can clean the wound. I think they are training young interns who have no idea what they are doing.

We recently experienced an emergency and the heartbreaking loss of our beloved fur baby. During…read moresuch an incredibly difficult and emotional time, Dr. Hernandez, Matthew, and the VCA staff were absolutely wonderful in assisting us. They showed compassion, patience, and genuine care when we needed it most. Their kindness and professionalism helped us through an experience that was extremely painful for our family. We are truly grateful for the way they treated both our fur baby and us with such dignity and understanding.

My dog Bear had dental surgery in late May (from a different hospital), as recommended by his vet…read more Over the next and subsequent weeks, Bear's health declined rapidly. He was diagnosed with pancreatitis and at one point I thought he wouldn't make it. He is finally on the mends and past the worst of it (nearly 3 weeks later), but I am so grateful for the team at VCA Veterinary Specialists of the Valley. I took him to this ER 2 times over the course of 2 weeks. They always answered my calls (no matter the hour) and were patient and understanding with me. Bear visited them twice (fluids, ultrasound, pain meds, etc.) and you can tell the entire team really cares about their patients. They're very responsive, knowledgeable, and helped ground me when I was spiraling about Bear's condition. I am grateful for their help during a very stressful time. They are expensive, but they talked me through various options and Bear received the best care.