I used Selfstorageone in Eldersburg and when I walked in to see what was available and the lady…read moreworking her name is Beverly was very helpful and courteous. I had prices for other storage units but working with her made me decide to use that storage unit, I am in the automotive business, and I know customer experience is very important and she absolutely sold me with her professionalism. THANK BEVERLY YOU ARE THE BEST! Oh, by the way my son in Law came to see her and I believe Lisa and he currently has a unit

Beverly was a huge help in assisting me with my storage unit. I wanted to get auto pay set up and…read morewithin minutes we were finished. Beverly was super nice and easy to work with. Highly recommend seeing her for storage units.

Amazing experience with Carol in February 17th 2023. I was in town and needed to help get a storage…read moreunit for a family member. Everything went great and I will be getting a unit here when I move back to Maryland.

Storage units are clean and in excellent condition . Very nice staff. Carol is so helpful and has…read morebeen amazing to work with!

Buddy and Wendy are always so friendly!! Easy to talk to and super helpful. My one complaint is the…read morestorage price keeps going up.

Public storage is a rip off. They lie saying 1.90 is the special for a month then price will…read morebe...whatever you're quoted bc really it can go up whenever they want the quoted price is only good for 1 month.so better be prepared for it to go up at any time in any amount.if it costs you to move it to and from storage unit please consider that as well as if you can afford to be jacked up on price by 75.00 or more at a time and at Any time .they apparently are month to mo th on price but I wasn't told that when I booked mine.now I'm in a real bind choosing g between buying food for my daughter or making her eat from soup kitchen bc the greedy westminstervpublic storage and all of them I guess have same picies.meaning can be raised month to month.thatz what customer care told me as they apogized for that inconvenience.i agreed to 183.mo already which is quite high and they're taking more than.i can afford now charging 260. That's more than a payment for new furniture,and for what? A small space that others are paying much less for . I'm already paying more. So if they want to rip me off then I'll be glad to share it every single day here on reviews. Bc I really didn't understand this woukd be increased I thought I was able to rent for atleast a year an d I wasn't informed ,on purpose I'm sure bc I woukdnt have rented from them if I had known this,or atleadt I'd have nothing to bitch about had I been informed. I simply can't afford it but now im stuck.my stuff is there and I can't afford to hire movers.. i guess next move is I'll lose everything I've paid money to try to keep so my daughter and I don't have to get used nasty bed bug furniture with other people's blood sweat and tears on it.im doing my best wirh what little I have to keep our beds and living room set.we already lost our home and esanimals and more now another greedy company ripping people off our tbere..is public storage westmi ster md. Tomorrow I'll write an update to say if they stopped being greedy and can honor the price I agreed to in january

Very well kept. Absolutely loved the place. Great prices, Lois is amazing, she helped me and…read moreanswered all of my questions.

Long review alert... bottom line... this company makes verbal promises and assurances that they…read morecompletely disregard. If you're looking for storage, you'd be better off looking elsewhere. When I was looking for storage for my small business in June 2025, I visited Prime Storage in Eldersburg and asked for one 10x30 unit. Since none were available, I was offered two 10x20 units instead. The initial price was well outside my budget, so I politely declined and explained that my maximum budget was $500 per month. Jeff, the District Manager, then offered several discounts, and we ultimately agreed on two units at $252 each per month. I didn't actually need the units until August, but over the next few weeks I received nearly 10 phone calls encouraging me to sign the lease early. Eventually they offered July free, so I signed and moved in during the last weekend of July. In September, I received a notice that my rent would increase by 40% per unit effective October 1. I visited the office, as I was encouraged to do, and the increase was waived. I was told that if I ever received another increase, I should simply come back to the office and they would adjust it. The same thing happened again in December. Another increase notice. Another trip to the office. Another adjustment back to my original rate. Then in February 2026, I received yet another rent increase notice. By then I was extremely frustrated. I agreed to a compromise of a $15 monthly increase per unit after being assured that my rent would remain unchanged for at least a year. Just two months later, I received yet another increase notice. When I called to speak with the District Manager, I was instead contacted by a "General Manager" from a Virginia Beach location. He told me this increase would be the last one for the calendar year. I asked for that promise in writing, but he refused, saying it was "company business" and not something he could provide to me. Instead, he claimed he would place a special note in my account and assured me it would be honored. Because of these repeated increases, I was forced to consolidate from two units into one simply because I could no longer afford the cost. Last week, I opened my inbox and found... another rent increase notice. My biggest disappointment isn't even the rent increases themselves--it's the repeated promises that were made to get my business and then broken afterward. Every time I was assured that my rate would remain stable, another increase followed shortly thereafter. I cannot recommend this company based on my experience. If you're looking for storage and value honesty, consistency, and keeping commitments, I would suggest looking elsewhere.

I went to this location on Friday August 1, 2025 and the gentleman I spoke with was very…read moreprofessional. He told me his name was Mike. I explained my ex situation with my name on the account and he was very helpful. He gave me some very informative information and helped me to locate my storage unit. I haven't been there in a while so is help and knowledge was right on time.

I really enjoyed keeping my stuff here at Extra Space Storage. It was safe clean and the staff is…read moreamazing! Michael is a wonderful person very polite and professional. I that. I give them 10 stars if I could but that said 5 was good.Thank you Extra Storage.

We found a deal online, and reserved a unit at 8514 Liberty Rd. We somehow went to the 9501…read moreLiberty Rd location, and received a call from the 8514 location, Janel, I believe, and she rudely told us if we wanted to see the unit we needed to get there soon because she closes in 30 minutes. Since we were already at the 9501 location, we decided to go in and look at the actual unit sizes. As soon as we entered the building, Stephanie, greeted us in a very warm and welcoming manner, so we knew then that we would be renting from this location, and not at the one closest to our home. Stephanie was very patient to show us two units, and we decided to rent at this location. She allowed us to look online for any promotions which we did find.

This storage place is so clean! The manager there Janay was so helpful and pleasant. I will be a…read moreforever customer.

Today June 18,2026 we rented another unit . Ms. Rebecca Richards as always is there to help us with…read moreeverything that we needed . She is an excellent person to deal with . No dramas whatsoever. More power to you Ms. Rebecca Richards . Best regards , Geline and Edwin Brinas

We have been using Extra Space Storage for quite a long time . Ms. Rebecca Richards has always been…read moreattentive , accommodating to all of our needs every time we need it . we commend your good service. w so appreciate it and keep it going . Geline and Edwin Brinas

I am posting this to warn other tenants at this facility. On November 7, 2025, I discovered that my…read morestorage unit was systemically contaminated with rodent droppings and urine, resulting in a total loss of my property (see attached photos). I have officially filed a lawsuit in the District Court of Maryland for Baltimore County against Self Storage Plus Management LLC for Gross Negligence (Case # D08CV25051725 pending). If you have experienced similar property damage at this location, please reach out. I am looking for other witnesses who can testify to the ongoing maintenance issues here to support my case. We must hold them accountable for the safety and sanitation of our stored property.

Do not rent a storage unit here. Unexpected increases and charges. This company does not…read morecommunicate. Horrible customer service.

I would like to sincerely inform the Public Storage company on their manager they have overseeing…read morelocation 10728 Reisterstown Rd., Owings Mills, MD 21117 by the name of Mr. Charles - he's doing a stupendous job managing, overseeing & customer service. Respectfully, I rented at your locations in NYC & unfortunately it was "at your own risk" (literally). I'm a patron at the previously mentioned location for over a year & gleefully like to inform & remind Public Storage company the facilty Mr. Charles manage is organize, clean, secure, well lit, no insect or rotten infestation & Mr. Charles (manager) is personable. Yes, he knows your name & ask patrons of the facility how's service thus far & if anything he can potential do to provide or improve upon service(s) - STELLAR! Myself, by profession I'm part of "E suite" in the International Supply Chain Industry (I hold the position VP of Operations) so, I can spot "talent" & in closing I sincerely recommend you consider Mr. Charles for district manager position within your company (fyi, talented individual needs to be challenge - if not boredom sets in & you can potentially loss great talent. This is my experience from being in executive positions for over 32 year now). Thank you

Patrice P. The Property Manager, Charles, at the Public…read moreStorage location in Owings Mills, MD is AMAZING!!! I have been a customer for over 4 years now and was considering moving to another storage facility because of the price increase. I spoke with him and he was able to discount my fees for the next 6 months. Who says longevity doesn't pay off?!? Thank you Mr. Charles