Cust service in this place is not friendly and is always charging late fee even when you are not…read morelate and no one ever responds to email or answer their messages left on their phones.

Great service. Clean well-protected buildings. I lost my key, they took care of me! Ian, the…read moreMuscel Man cut my lock. can always get access when I needed. Always treated with respect. Love this place!

So far so good ! Clean , spacious , no rodents , ac through out building ! Customer service 5 star !read more

BECCA IS AWESOME. Extra storage space is one of the most affordable stores for rental placesread more

EZ Storage has excellent customer service. The facility is very clean & rates are reasonable…read more Security seems on point.

We found a deal online, and reserved a unit at 8514 Liberty Rd. We somehow went to the 9501…read moreLiberty Rd location, and received a call from the 8514 location, Janel, I believe, and she rudely told us if we wanted to see the unit we needed to get there soon because she closes in 30 minutes. Since we were already at the 9501 location, we decided to go in and look at the actual unit sizes. As soon as we entered the building, Stephanie, greeted us in a very warm and welcoming manner, so we knew then that we would be renting from this location, and not at the one closest to our home. Stephanie was very patient to show us two units, and we decided to rent at this location. She allowed us to look online for any promotions which we did find.

This storage place is so clean! The manager there Janay was so helpful and pleasant. I will be a…read moreforever customer.

There prices have gone up quite a bit - just this last month my rent raised $66. No heads up. No…read moreemail. No notice. A straight $66 increase - with no reason stated. The unit itself is decent. They have handcarts that are free to use and that's a nice gesture. However, loading and unloading are a pain because you need to put in your code each time you come in and out - and if you're literally in process of moving from the dock to the unit, the door needs to be closed in between each run (this happened when the moving company I hired was moving me in - even though they had their guys in the truck on the dock, the door couldn't be propped open while they loaded into the unit.) This means you'll need to be at the door letting your movers in and out the entire time because the door opens by bluetooth code only. Really a pain when you likely will need to be at your unit organizing / directing where things go. Another big negative - they have motion sensor lights above the units. So when you're in your unit, and you're reorganizing or looking for something, roughly every 30 seconds the lights will turn off above you. You'll need to motion them in just the right way to get the lights to come back on. VERY inconvenient. I asked the property manager at the front desk what the deal with that was and she simply said "sorry, we can't do anything about it." You... can't put properly functioning lights above the storage units? The one you're raising my rent on for $66 out of the blue for? Come on now... I don't recommend this storage unit.

Shout-out to Anthony at Baltimore's Clipper Mill PS. I was chaotically trying to single-hand a…read morebunch of big, heavy, awkward stuff. I'm leaving mattresses by the elevator. I come trundling back with an over- and awkwardly loaded cart. Stuff falling off, bonking the walls. With no detectable attitude of, "You dumbass" that I deserved, Anthony offered to help and did--for about ten minutes, until my cargo and I were packed safely into the elevator. Later, because this is the kind of day it was, I broke the key off in the lock. Anthony smilingly to the rescue again. With a paperclip, a few deft taps, and well-placed fingernails, he coaxed the key carcass from its sarcophagus. He sold me a new lock and said If I can retrieve the other key and return it with the lock I can return the one I bought. His manner is gentle, genial, professional. I would recommend this facility--which is also clean and well-run--to anyone for whom it's remotely convenient.

I came here for a propane refill on a Saturday at 2:30. While the location was busy with customers,…read morethere was only one employee working at the time. Dee went above and beyond to help me get a refill. She's a star! Thanks again Dee!

They have everything you need for a move. The boxes are sturdy and can be reused or resold!read more

I used Focus Movers to move again (I didn't want to move, but... life sometimes says otherwise),…read moreand I YET AGAIN did not regret doing so. They are fast, friendly, and great at what they do. I have absolutely no complaints about them. If you are looking for a complaint... I don't know, their truck doesn't have their name on the side of it? That's about all I can think of! :)

I must say that I was in a crunch and was able to call and get scheduled the next day to move a…read morepiece of furniture. Customer service was polite and the pricing was great. Day of, there is some work to do. I was confirmed that morning of the move to be on location by a specific time. Well as I waited I was informed of logistical issues with the driver. Honestly, when dealing with people that are taking off work to be present during delivery, and the service they are paying for is late, it's such a frustrating situation. Nonetheless, this shifted everything about 40 minutes behind schedule and they still were able to complete the job. The guys were apologetic and I got my furniture. Would i come back for service? Yes. But likely leave more wiggle room for the time.

This is the nastiest, mice infested storage. I will never rent at another Public Storage facility…read more My entire unit was covered in mice feces and there were 6 dead mice still in my unit. I had no trash a lot of my items due to damage from the mice. This place is no even fit to store items. I was even advised that the staff don't even store their items there. Filthiest storage place ever. I attached a few photos. Disgusting!!@

This by far has been truly the worst experience I have ever encountered with a storage space…read morefacility. I would not recommend this facility nor would I recommend any Public Storage facility for that matter. I say that because their corporate department are unprofessional as well. Trust me it is not worth the astronomical interest rate you are charged should you become late. Their mission is to drain every red cent from you with delivering minimal (if any) customer service. They will increase your fees with no notice and they tell you they are able to do so at least twice yearly without any real reason. They only have 2 elevators and only 1 really works. There's always only one way in and one way out. Although there should be 2 entrances/exits, the other exit is always boarded/non-working. There is little to no pest control. I was also sent an email from them stating that the lock to my storage space has mysteriously been broken. No phone call, only one email. RENTER BEWARE!!!