I would like to sincerely inform the Public Storage company on their manager they have overseeing location 10728 Reisterstown Rd., Owings Mills, MD 21117 by the name of Mr. Charles - he's doing a stupendous job managing, overseeing & customer service. Respectfully, I rented at your locations in NYC & unfortunately it was "at your own risk" (literally). I'm a patron at the previously mentioned location for over a year & gleefully like to inform & remind Public Storage company the facilty Mr. Charles manage is organize, clean, secure, well lit, no insect or rotten infestation & Mr. Charles (manager) is personable. Yes, he knows your name & ask patrons of the facility how's service thus far & if anything he can potential do to provide or improve upon service(s) - STELLAR! Myself, by profession I'm part of "E suite" in the International Supply Chain Industry (I hold the position VP of Operations) so, I can spot "talent" & in closing I sincerely recommend you consider Mr. Charles for district manager position within your company (fyi, talented individual needs to be challenge - if not boredom sets in & you can potentially loss great talent. This is my experience from being in executive positions for over 32 year now). Thank you read more

Patrice P. The Property Manager, Charles, at the Public Storage location in Owings Mills, MD is AMAZING!!! I have been a customer for over 4 years now and was considering moving to another storage facility because of the price increase. I spoke with him and he was able to discount my fees for the next 6 months. Who says longevity doesn't pay off?!? Thank you Mr. Charles read more

For years I have used this specific storage site not just for the location or the price but for the elite customer service that is provided by Charles. He always has an answer to every question and solve all of the glitches that comes about. Superb Location read more

Very impressed almost immediately! The gentleman in the office was very friendly, very professional and very knowledgeable. What a great first impression! My son, Tony, and I researched many storage facilities in the area and found this facility to be very affordable and convenient to our home. This is our first experience obtaining a storage facility and so far so good! It's quite obvious, at this point in our experience, our research paid off! The space was clean and even had a brochure and a brand new lock and keys in case you didn't have your own lock. Unfortunately, I didn't think to take pictures. read more

Charles was very helpful in assisting me with the right unit. Now I am more relaxed knowing everything will fit in my storage unit. Thank you Charles! Adlin read more

I wanted to recongize your employee Mr Charles brown. I inquired about to unit today for my daughter and I and he was very very helpful.I will definitely send my Friends and family to this location. read more

I have had this storage for many years and every time I had a question or concern, I would call the office and was treated like a 'king'. The agent - Tammy - has always been responsive, courteous and extremely helpful. Her customer service and overall demeanor is 'top notch' and fantastic. I have invested a lot of time and money into this unit and although my finances have been tough; the service that I have received has been great and less of a blow when I consider the money and time spent. Tammy is the ultimate professional. read more

charles help with my payment 6 time i had to used 6 credit card to make my payment because each card had a different amount on them nice young man plus he save me $122.00on my monthly payment read more

Place is kind of dusty, staff is never there or always going to be "back in 15 min". The left elevator is faulty and a lawsuit waiting to happen but hey let's live on the edge. read more

There prices are too high for a med unit. paying over $300 a month. Highway robbery. May 2022 paid $163.00 then jumped to $272 in June 2022 and $342 in Oct 2022 then we won an appeal and it went to $309 in March 2023. Now being raised to $373 March 2024. Crazy read more

I was at the gate and used my passcode to leave, as soon as the gate opened this lady came rushing in as I was leaving. I was concerned because she didn't use her own code to enter. I stopped by the office and informed Charles, and he assured me that it won't cause me any issues. I was glad to be re-assured and he showed me the camera in the event she had caused an issue, it would be on survelliance. I like this location because it's close bye and gate access is very early and easy. This location is always so clean and bright, even the ladies room looks nice and that is a HUGE plus for me. read more

I woul like to say thanks to Xazier at the 9724 Reistertown rd location, he was very professional and answered all the questions that I had. I appreciate all of his help. read more

I was having a rough day moving out of my college dorm. But Mr. Charles (the property manager) was so kind and considerate that it made my day that they're still people in the world that treat you like a human being. 10 out of 10 would recommend. read more

This public storage facility located at 10728 Reistertstown Road managed by Charles is always clean and well maintained. He is very helpful and kind. I would highly recommend this facility. read more

charles the property manager is knowledgeable he help with another storage unit went really smoothly he needs a big raise

Wonderful customer service. Had an issue with the moving company who had bid to bring out items from out of state. Gentleman at the front desk was patient and helpful. He allowed us to change units at the last minute and even rent a second one with no problem! Would use again, if needed. read more

I just wanted to express sincere thanks for the wonderful customer service that I receive ALL THE TIME. I usually work with the same young lady who goes above and beyond to ensure that ALL of MY needs are met. From her telephone etiquette to her kindness in person. She is a true example of what professionalism is. Thank you Octavia and continue to serve your customers with excellence. I highly recommend this location to anyone looking for a clean, secure storage with great customer service!!! La- Kisha F. read more

Basically I went in your Business to inquire about your storage units and Ms Octavia went above and beyond to help me far as deciding where to put my belongings the middle of August...So I definately will be using this company and location.. Courtesy goes a long way...Will be doing business with you very soon. Thanks Again, Courtney read more

Octavia at public storage is wonderful with great customer service, personable, patient, explains everything, and a pleasant attitude. I will refer everyone to her. read more

Destiny was an absolute delight. She was cheerful, thorough and couldn't have been a more pleasant person to work with. I'd highly recommend this location. read more

If you want friendly And helpful people go see Octavia and Deidra I would certainly use this public storage again, I have never had customers service as good as I did at this location. The spaces were so clean, which is rare now a days. There was one girl that was so nasty and rude when I took my sister to one, Ill never work with her again. I think her name was Sarah or sandy whatever it was she was really rude. read more

I had a great experience at Public storage in Owings Mills. Saimeh was extremely helpful and efficient with the application process. She gave me a great tour of the facility and helped me choose a unit that worked for my needs. Would highly recommend this clean and well kept storage facility. read more

Walked in and had a better customer service experience than expected. The different options were explained to me clearly and I was able to make a decision. Sasha was very helpful and friendly read more

Once again this storage location never cease to amaze me! Providing outstanding customer service. Octavia. ...thank you!

Working with Destiny wonderful! She made a complicated & stressful situation very easy to handle, all with a HUGE smile on her face. And then on the day we moved in, she greeted us with another HUGE smile. Absolutely loved working with her! read more

Back in June, my family was in between settling on the selling of our house and the purchase of our new house. I went to their website and reserved a unit at a promotional price. We were told that the property manager was going to call us and they never did as we were approaching the date we were planning to use the facility we went there personally at which time the staff told us we could not have the same rate that we reserved this was despite showing a confirmation text message with a confirmation code. When we asked to speak to the manager they told us they did not have authority to offer the promotional code and told us to call the district manager. We called the district manager over five times over the course of two days and he never returned our call that was over a month ago and he has yet to return a call about our inquiry. We took our business to a competitor and would not recommend this facility. read more

deedra and octavia were the best very knowledgable and great customer service i will be recommending public storage to my sister next week .........very well priced to read more

Go someplace else! The customer service experience here is lacking! Employees are not genuinely friendly or willing to help. What you get is that fake condescending attempt at being nice but on the contrary it isn't! Don't believe the hype or advertised special. They will make your pay dearly for renting with this establishment! First, they don't tell you everything upfront and continually try to upsell you. The default answer from their employees is that, this is policy or that the investors set the price and they have no power to alter it. Public Storage as a whole operates the same way! You must have insurance for the use of their unit. Move in fee is $25 plus insurance from $11 - $13 so by the time you move in the $1 for the first month is anywhere from $36 -$48 plus the $20 for their special cylinder lock where applicable. In addition, don't make the mistake of wanting to move out any time after the 2nd of the month because you still pay the full price of the month whether you are there for 3 days or 29 days! Calling customer service is a bigger joke because the people on the phone are worse! Jerk you around and send you to voicemail where no one will ever get back to you! read more