BE AWARE!!! Upon reading the other reviews it's obvious that this company runs a scam. After my…read moremove I received a random charge of $200 on my credit card. When I called to ask about this they told me there was a problem with their system and refunded me. This to me sounds like fraud especially since another reviewer claimed the same thing happened to them. My move was disastrous. One mover was smoking weed, not packing furniture right, leaving pieces left and right. The movers lost all the hardware for my bed frame and I was left with a pile of useless junk. They dented the walls, ceilings, scratched the hardwood floors, and ruined everything single piece of furniture. They also sat around for an extra 2.5 hours after the move was over so that they could charge for overtime. The movers told me that I could just file a claim for the damages and I would get reimbursed. After their 90 day wait period for claims turn around, I was denied of everything. Their quote is also a complete lie. There were multiple fees that were left out of the initial quote, making their final charge 3x more than what I was quoted. Do yourself a favor and go with another company. Edit: The company owner's pitiful response to this post is their way of pretending they care about customer service. Multiple emails and phone calls have been made since with no response from this company. They DO NOT care about their customers experience, only want your money. STAY AWAY. It has been 5 months since my move and issues still never resolved, they've disappeared and ignored me since getting their money.

Beyond a failure with more lies from beginning to end. Lie…read more#1 Climate controlled and clean. Your belongings are housed in a open air warehouse (old factory site) hot and humid in summer, freezing cold in winter. Also better hope the crate above yours has no liquids in it. They are stacked sky high one atop another. Lie#2 the extra money you pay to have them load your belongings does NOT make them liable for any damage incurred per their claims dept Lie #3 any insurance purchased through them covers NOTHING!!!!! Its just a money grab. Lie # 4 paying to have them unload your belongings does not mean they are liable either. They liaded my computer atop a pile of other boxes and then had it drop to the ground by accident and somehow they are not responsible for replacing or repairing it! Over 5000 dollars of damage incurred and their claims dept disavows all liability to replace or repair any damaged items. Seriously considering a lawyer! What a bunch of lying thieves!

My unit has been a lifesaver after moving across the country. Easy access and affordable.read more

There's really not much to say about a storage facility. It was clean and the security around the…read moreplace looked tight . The people who worked there were extremely friendly and even offered to meet me after their working hours just so they could walk me through the facility and show me the different sizes. I drove by this place everyday but never knew it was back next to the Toyota/ scion dealer. I would definitely recommend this place to others !!

To all at Town & Country Moving & Storage, I want to express my appreciation for a job well done…read more I could not have been more impressed or pleased with the manner in which the move was accomplished. The gentlemen who moved us were polite, professional and efficient. Subsequently my son-in-law's brother used your services and was equally pleased with the moving men for their professionalism and careful handling of his furnishings. I will eagerly pass on your information and highly recommend your company whenever I have the chance. Thank you so much. Sally F.

They took money for insurance without explaining to my husband that they would not pay for the…read moreitems they broke unless they packed & unpacked them. They literally snapped the necks of 2 cement urns that weighed 100 lbs each & refuse to pay the insurance claim because they are "outdoor" items. We did pack our own items but with extreme care. Several boxes labeled as fragile were crushed with many broken items. I would not recommend them as a moving company under any circumstances. They do not care about your things only your money.

Rude customer service! The employees are nice and accommodating when you first sign your contract…read morebut after that good luck. It doesn't matter what you have a question about , the staff is always annoyed. Sarcastic answers and no apologies. Very unprofessional , so glad to be moving out!

DO NOT USE THIS SORAGE FACILITY!!!…read more There are mice and bugs in the storage units. They also made a charge to my card without asking permission (my account was purposefully not set to autopay). When I called to complain, they did not do anything to accommodate my request for a refund and Lori was EXTREMEMELY rude and unprofessional. She claims to be the manager, but clearly does not know how to run a business or treat customers.

They gave me an estimate of less than 5k$ for the move but charged me 8k$ on arrival with a legal…read moredocument said their estimate was not binding. I knew something was up when I saw the smile on their face as they pointed that out after picking my things up. I will never recommend them, so dishonest. I believe every negative review.

First, my reply to DD from Florida. Congratulations. I am happy for you. But they still SUCK…read more Here is my short list. EVERY piece of furniture was damaged or ruined. 21. yes 21 Boxes in their secure facility storage for 6 months were "missing". They couldn't care less! Take the max in insurance. Your will need it. Take photos and inventory of EVERYTHING. Especially what is in the boxes. Number them. When you have to do your claim, and you will, you will be ready. Also on your insurance claim, include all their fee's for reimbursement, assuming they do as much damage to you as they did to us. I was insured for 25K. Settled on 16K which was fair being I could not prove what was in the 21 missing boxes. Then sued for their fees. "Double dipping" as the lawyer said., being that we already settled with Vanliner, the insurance company. Again, I cannot stress to you enough, if you are still reading this they really are the worst of the worst. Never even an apology.