I found Emy through a myriad of links and comments as I was looking for a crew to de-clutter and…read moreclean a house that was one step away from an episode of Hoarders. Emy was immediately responsive, surveyed the house, and collaborated with me on a plan of action. Armed only with a rough outline of what to keep/toss, she and her AMAZING crew cleared out, organized, and thoroughly cleaned a 2400sq ft house in just 1 day. I'm still in awe. If Crystal Clean can do that, imagine what they could do for a normal situation. Big or small, Emy's team is the one to hire. I can't recommend them highly enough.

We hired Crystal Clean to clean up our new home that was dusty from sitting vacant since the…read morebeginning of summer. Emy came out to survey the home and found it odd that we wanted the place to just be quick cleaned before any work done to the house. We are not doing any major renovations just teardown of kitchen cabinets replaced with new ones (the counter top and sink were all staying), basement (foundation, HVAC) and roof was going to be done as well. My husband and I will be staying in the house during these construction work and I have terrible allergies which I should of mentioned but I found Emy a bit intimidating. She found our request to be very odd since folks usually request cleaning before move in not before any type of construction done. It made me a bit uncomfortable and honestly it wasn't an odd request since she walked around and noted how dirty some things were. Either way my husband and I really liked the customer testimonials and pictures on their website so we hired them. $600 was the quote we got and we thought it was fair since we really wanted a lot of the dust and dirt gone for a 2,200 square foot home. Emy scheduled us immediately even though she said the day she put us down for that her crew is pretty busy. Again we trusted her. The day of the cleaning schedule came and only one guy showed up at 10:30am . He said he wanted to set up for the crew and that the crew will come help him a little later. Well at around 3pm, my husband told me the rest of the crew was a no show and they will not be helping this poor guy. I wasn't present for the cleaning because again I have allergies and wanted to avoid all the dust and debris being shuffled around during cleaning. The amazing solo cleaner (I was so upset that my husband did not catch his name) did an amazing QUICK cleaning throughout the house. He got every spot we requested during Emy's consultation and he finished everything in about 5 hours. I'm glad this was not a deep cleaning job because I would of been extremely upset knowing one guy was doing all this hard work at such limited time when it's suppose to be a crew of people. I wanted to give them 3 stars but the solo worker earned them the extra star. I'd give the guy 10 stars and Emy's terrible scheduling 1 star, we didn't get the crew that she had promised us. We are happy with the work this awesome gentleman did for our house but unfortunately will not be rehiring Crystal Clean ever again. The next cleaning we wanted them for was before move in but after this experience and seeing how much stressed they put their workers through, we will look elsewhere. They also don't hand out receipts after the work is done. it was very unsettling paying cash and not getting any type of receipt.