Your pato furniture will not last! Please go to Target instead and spend a lotDon't not spend your…read morehard working money on patio furniture from Leaders Furniture that not going last, I spent 800.00 for 2 high chair and tall 30' table. When I get it repaired I will be spending over 1000.00 thousand dollars for the set. The paint is chipping off everywhere and leaving big white powdery marks over everything and my clothes. I had purchased aluminum Trellis. It was painted black. I had 3 years warranty but that was not good enough. Leader's Furniture refused to fix the problem. I want them to fix the problem and make it stop. Please Beware! Darryl Evans.

The furniture selection is great. The delivery men were great. However their customer service is…read morenot great. We purchased over $7,000 and were planning to purchase more; but not from them. The furniture was delivered on New Years day. Before the delivery we spoke with our salesperson, Maria. In our discussion I told her that one of the items was being offered at a lower price on the Leaders website. I asked for a credit. She said that she would need to speak with her manager; and I never heard back from her. Last weekend I sent an email to their customer service and still have not received a response. Shame on them for poor customer service! My location is Palm Beach Gardens.

Please, stay away. Do not do it! I would not recommend this…read morefurniture store. My experience has been extremely disappointing and untrustworthy from the moment the purchase was completed. Once they got my money, communication became almost impossible. They rarely answer the phone, and when you finally do reach someone, the information you get is inconsistent and hard to believe. Be very careful when reviewing your final price before paying. They advertise "deal packages" and discounts, but extra charges seem to get added in unexpectedly. Make sure you read everything closely and verify every charge before signing or making payment. Customer service after the sale has been frustrating and unreliable. I expected honesty and professionalism, but unfortunately that was not my experience.

Our salesman Rickie Garcia was most helpful and knowledgeable when we had to select furniture for…read moremy sister-in-law's new apartment. We found the experience rewarding where the furniture is well-made and at the right price point for what she was looking for to live in her apartment. They cut us a good deal and we walked away satisfied.

I've purchased many things from Rooms to Go. I usually go to another location and have always…read moreenjoyed myself and worked with great salespeople. Today I was at the location on 441 in Wellington, Florida. There was plenty of parking and the store was set up well but the salesperson who grabbed me was not interested in helping me. I was only searching for a small piece of furniture - a low tv console that is 70 inches long or less. He practically dismissed me. I did search the store and, unfortunately, they didn't have anything I wanted. This particular time was not a good experience but since I've had so many good ones, I'll continue to shop at Rooms to Go but it's not too likely I'll go back to this location.

Bought a sofa after explicitly telling sales guy AND his manager that the elevator in my 6-story…read morecondo may be too small for the sofa. The MANAGER told me TO MY FACE in front of the sales rep that the delivery guys would walk the sofa up 6 flights if needed. Wrong. Delivery guys said 3 floors is as high as they go. So I had to refuse delivery (on a sofa I've waited 2 weeks for. Called my sales rep. He confirmed the manager's comment and apologized...thanks, but I got no sofa after a 2-week wait. R2GO simply lied to me. I'll go elsewhere.

The Patrick Day store in Jupiter, FL is beautiful. The…read moreowners are delightful. When I go in to shop they always have many new items on display. We worked with Alexis to design our bedding for our primary bedroom. She is a true professional decorator. Taking the time to see our home. How we live. Our taste. Then putting her spin on our wishes. Stunning. Thank you Alexis for your positive energy. Your warmth and enthusiasm throughout this project. You are exceptionally diligent and hard working. We appreciate you. Best Regards, Connie & Shane Stafford

Unmatched "instantly available" designer pieces. From pillows to a complete interior redo, this is…read morethe perfect design team to help you realize your vision. i have depended on them for over 15 years for all of my design needs and they have repeatedly exceeded my expectations. "Simply the best--better than all the rest." Mary Lou Desmond

This is the review I posted on trusted pilot, thought I would share here. Given that the overall…read morerating for Ballard designs on the site is a 1.6 given my customer experience, I'm not surprised. I've been longtime customer and am extremely surprised. Furthermore, it doesn't seem like the company needs any advice since the rating is so incredibly low. I'll see if this gives me a better outcome?!? I used to work for a big name consulting firm doing operational reviews of companies. This one has a lot of symptoms and cracks that should be looked at. Here's my experience. I ordered a rug from the store in West Palm Beach. The sales rep there told me I could check my rug delivery on the Internet. I never received an email informing me of a tracking number so after several weeks, I called the store, was given one and told that the ship date was February 26 having been to the store in January. February 29, I checked the website and all it said about the order was that it was in process. So I called. The first thing the automated system told me was that I did not match my phone number but yet the correct phone number is in their system. So I spoke to a customer service rep and they told me the order was canceled. The reason being is that my credit card did not go through. I had the previous week had some fraud on my card and it was cancelled. Despite that happening, I received no email or phone call notifying me or to rectify the situation. When I spoke to the supervisor, he said invariably the email was in my junk or spam folder, and I told him that that was not the case. I receive tons of marking emails but yet not one on the status of my order at any time. The customer service rep said items now are on back order. however, the supervisor said they had a few in stock. I was put in the queue. I inquired as to how I could be put first in line in the queue given the situation and non communication. No can-do. This company needs to look at their operations and see where the cracks are and correct them. Very very disappointed.

I have been looking everywhere for good quality bathroom rugs with no success. I saw these guys…read moreonline and drove over there to see if they could help me. It took them less than two minutes to come up with exactly what I was looking for. The fact that they were warm, friendly, and enjoyable to speak with didn't hurt either.

Joe was awesome! He was super nice and easy going. Looked up the couches we wanted and beat Ashley…read moreFurniture by $600...can't beat it!! We will definitely go back for more furniture in the future!

Worst experience ever just now. You do not talk to people like that. And you're the manager? I…read moreunderstand you're passionate about your "brand new" mattresses, but as the customer, I should never feel like I'm being yelled at. You were absolutely condescending when you could have simply explained why your products are better. Yelling? To get your point across? I would have been so much more receptive if you talked vs yelled at us. I've never experienced this in my years of being the buyer or the seller. Your employee had us nearly SOLD! We were ready to pay for all 3 beds. We are in the business. We buy and furnish property. This isn't our first rodeo. In the world of business, that's what you do...negotiate. But you ruined it. For your store and this young man who helped us. I'm appalled that you are the manager in charge of these young minds. Shame on you. I hope you made it on time to pick up your daughter

Florina is an amazing Decorator, Salesperson, Providing Exceptional Design suggestions…read more. Excellent Customer Service, Quality Consignment Furniture, a little overpriced but don't be afraid to make an offer.. it is consignment after all..check back often as home furnishings are constantly updated

The owner was very helpful and excited to take my items. The furniture was picked up at my home on…read moretime and delivered to the store. I visited the store and was very pleased with the placement in the store.

Lots of beautiful clothes - higher end designer. Get ready to spend some money. Not cheap, but good…read morepricing for what you're buying. The owner was a blast. She's a great saleswoman!

When I walked in the door of the Wellington store, I didn't know what to expect ... when I walked…read moreout of the Wellington store, I had purchased a queen sofa, matching love seat and a lovely modern wing chair. I was delighted with the customer service who set me up for delivery. The furniture arrived as promised...when I found the bottoms coming apart in a few areas, they came out and fixed it to my satisfaction. Today and thinking of more reasons to visit.